Swiggy Complaints & Reviews

This is regarding the above order number. I have not received the order and the swiggy customer care pesonnel are not reachable for refund.

This order is actually a reorder because a previous order was forcefully cancelled by swiggy executives without my consent.

Swiggy customer service personnel were very eager to cancel the order than fulfilling a fully paid order after couple of hours of placing the order.

Order number :[protected] swiggy
April 17th 10:27pm i have placed a order, no assignment of delivery boy till 11:15pm, later on he didn't delivered my order from grand alpha, but after 12.03am, it came order delivered, i have paid through net banking, no food, no delivery, lost money.. Plz help or i have screen shots. I have to lodge complaint legally. Thank you

I ordered food at late because im so hungry... I was waiting..in the app it was showing that two minutes to arrive, one minute to arrive.. Without any call.. It suddenly showed that order is delevered, but it was not. I called that respective delivary, he was sooo irresponisble, careless. I asked him, what about my food, he was carelessly saying, i dont know, call customer care in that situation. I understood its a waste of ordering online... Especially swiggy... I dont what you people are going to do, i want my money back... At any cost.

I placed an order at 8:57 which swiggy accepted. Cancelled it at 10:08 pm. Delivery guy reached my location and told me order has been cancelled.

I reordered the same item at 10:25 and swiggy again cancelled it 11:19 pm stating technical glitch.

Customer care denied helping and told me that i should not have ordered it again.

I went to the restaurant to personally order on my behalf.

I have not received any compensation as they denied stating that they have clearly mentioned in the t&c that they do not give compensation

No Delivery executive was assigned to my food order #[protected] even after 2 hours of order. But the customer care representative gave false info that the delivery executive was assigned and disconnected the chat. I ended up without food at 10pm in the night and was going through a big trouble. Finally there was no other option that than canceling the order.

Swiggy proved to be unreliable!!!

I placed my order at 9:00 pm today, order received, however till 9:25 pm neither any executive assigned to my order no [protected] nor any order confirmed by restaurant as per your live tracking screen. On 9:30, i personally contact restaurant, they said 'mam your order is ready but as swiggy not assigned any executive, we are unable to deliver'. I didn't know your policy but still i asked them, whether i as a customer can personally pick from my order from shop, they allowed and i took myself my order.

Even after having my dinner, i didn't got any notification or apology from your side, means no one is having concern about your customer time, money and most important to you, hunger.

Please don't accept orders if you are unable to deliver.
There are other competitors too.

I placed an order and estimated time was 45 minutes. After 45 min i checked and there was no changes in time. It still showed that the food is getting prepared. When i tried reaching the support chat for help. There too i got no response. I called the restaurant and they said that there are no delivery boys available. At last i cancelled the order. Really disapointed.

Order number :
#[protected]
Name : pooja
Ordered from : lunch box
What happened :
I ordered kulcha and chole from lunch box for lunch. The food was cold and stale. There was no kulcha there was only bread.
The delivery person couldnt use the map to reach whereas my office is easily locatable. I had to leave a meeting and go all the way to the main road.

I know what swiggy will do now they will say we will inform the resturant. But trust me its of no use. The customers money is wasted every time. Imagine paying 123 inr for spoiled food

I have made an order, they have approved it and send me a message of order number, but after 1 hour, i didn't receive the order, so when i called them, they are telling that, the payment is not cleared, but without receiving the payment, how come they will send us the message stating that, the order is placed, that time it was around 11pm, they are telling that, if you want, you can order again, i already made a payment for my previous order, that also they didn't refund, when i tried to contact their head office through email, there was no contact details in their website, so if any cheating happens, there is no way to contact any higher officials in their organisation, i didn't get my food and also i didn't get my money back

Inform that delivery boy from swiggy, order no.[protected] on dated : 16.04.2019 at day time, misbehave and continue given bad words to housewife at vidyavihar indira nagar chs-mumbai-400086, he was very aggressive and do not listen to anyone and starting giving bad words in front of all people

Request to take action as we are giving cctv footage

Delivered non vegetarian instead of vegetarian food ordered.

1. Delivered a wrong product.
2. After almost 1 hour the food was delivered and was delivered wrong.
3. Customer care representatives were not even responding properly.
4. A diabetic patient was not given food on time because of the company.
5. Sheer negligence from company to deliver right food to right people.
6. Company doesn't cares if consumer dies or stays without eating food

Hi, This is BOOMILINGAM I had ordered 2 items on today but your delivery boy was given one time which was received by my wife that time i am on traveling and I had raised complaint for refund the amount in swiggy app after long conversations they said to refund 25 rupees instead of 180 0s that missed item

This not far the delivery boy cheated us

We are excepting proper response on this asap

Sir,
I ordered from swiggy on April 14th. Order#[protected], from the restaurant khopcha in bhubaneswar.
I have been a regular customer of online food ordering, but this guy which was my delivery man gave me a headache, I called him 10 times in a row to make him understand my location and he made me wait 2 hour for the food to reach, he seemed to be drunk at that time and was literally everything that we can say opposite of professional is, NOW THE MOST IMPORTANT THING, HE TODAY VIDEO CALLED MY GIRLFRIEND ON HER WHATSAPP, she saved his no. at that time because I called from her phone . I was literally in shock to see it. This kind of service I would never order from you.
Thank you.
His name is jagannath p kd as from true caller.
I'll post this on my Twitter if no action is taken

Respected sir madam I Rajkamal I made request to bring dinner by swiggi yesterday but it make me sad because it's dinner was sponsored by me to my friend. Plz take the action against this kind of food .. and I want refund my money which I wasted for testless chapati was totally carbonated and veg over salted ...plz make the restaurant out of the list... My mob no [protected]

Your Swiggy order no. #[protected] for Rs. 118 is expected to arrive in the next 37 mins. Track your order here: http://swig.gy/6I96UK

My i'd 451552 sudheer sutar suspended because of mg defolder he says ok. But my pending amount is not getting me sir 6700 rupees pending i not given the pancard because of that not giving pending amount but now i apply new pancard and finally get pancard but my i'd is suspended then how can i submit my pancard so plz help me i giving pancard to this some photos so plz kindly requesting you to release my amount 6700 is pending plz help my i'd is 451552 name sudheer sutar my pan number is lpzps0701p

It is regarding order [protected]. I paid through online card for the order. Due to unavailability of another dish, I was confirmed by Swiggy through SMS that I will get the refund of the amount of second dish.
It's going to be more than 2 weeks now, I haven't receive my refund. I contacted the customer service, and after chatting with three different executives, I am confirmed that Swiggy cannot help me. I even posted the screenshots as proof, but the customer service executives we're hopeless. One even mentioned refund to an account, which I don't even use!
I am attaching the screenshots here too.
Though not big amount is Rs. 260, but for me it is since I am struggling to live a life here and also it shows that Swiggy can cheat customers anyway, illegally or unethically.
Now, to whom it may concern, what should I be expecting as result?

This is regarding order number [protected].

I had order 2 items in this order on 15/04/2019. As per the live order tracking system in the swiggy app the food was to be delivered by peter gregory murray. At around 10 pm i was delivered with the food. While i opened the package, there was only 1 item found in the cover and hence i requested for a refund of the other item over the swiggy app. The total amount paid for the order was rs. 565 and i was given a refund of 200 for the missing item.

While i was opening the other item which was delivered, the delivery guy came back to my place asking me to return the package as it was incorrectly delivered to my flat but the status in the app was also showing "delivered".

Post this incident, i reached out to swiggy over chat and demanded for a complete refund on the order. But he refused to refund the entire amount as they had already initiated a refund of 200 for missing item.

I lost rs 365 over an order that was not delivered to me and the executive who communicated with me over swiggy also closed the conversation without providing a solution over the lost money. It is like i paid money for someone else to eat and finally i was left with no food for dinner.

I ordered a white sauce pasta and singapuri chowmeen from hashtag foods tilak nagar, jail road. The chowmeen was so good but the pasta was not up to the standard and what we ordered was not got accurately there is no sauce only mix with white mayonnaise without any taste. 2 vegitables are also not there brocoli and mushrooms. Please replace or refund my order

Sir i am a swiggy delivery executive and i have started work from 19th of march and it's been 4 weeks and i haven't got my payout yet i have made 6300 and i only got 528 sir i have been calling and calling my fleet manager and swiggy hub and other people but haven't got any reply or any help. Please do check abouty payout asap as am in need of it and without it i can't continue to work. My name is brent savio and my de of is 559369

My order #[protected] has not been delivered on time. Waiting for the order since an hour. As i called to check the delivery guy to know the status, he said very rudely that he cannot find the restaurant when i told him to call to the customer support he started shouting in a very poor manner and his exact words were that 'this is not my problem.'

I want to know what kind of people work for you who have no sense of talking. Don't just employ them, train them!!!
It goes on to help and support executive, where my issue was not solved and i have received ignorance by ag_anwesha. S