Symphony Limited Complaints & Reviews

Dear sir
I nandkishore singh mob number [protected] from ahmedabad. I have taken a symphony water cooler as on 13 april, 2017, serial number_[protected]. Water pump not work, iihave lodge complaint to vijay sales on 29 april 2017, technician 3 time come & go but did not solve the problem, i have contract the symphony technicians but they have not given proper response,
So please solved the problem immediately.
Thanks & regards
Nandkishore singh
Bhavna society
Ahmedabad
Mob_[protected]

Hello symphony,

We purchased your product diet 50i yesterday from the showroom bajaj electronics, dilshuknagar branch hyderabad, after we took the product home and we turned on the device. Only fan is working. Cooling is not working at all. When we called the showroom. They said they will not replace the product and send a technician to repair it and make it as a second hand. I paid the full amount of money and took the product. When the product is defect. Why you are not replacing the product and repairing it. How its against company policy. You sell defect products with out quality control and later make it second hand take the full amount of money. I want the product to replace. I know once it repaired it will keep on getting on repairs after 1 year. Then you try to pull out the money in the name of service. Either give my money back or replace the prodcut.

I have bought storm 70i on 21/4/2017, after coming home I found that water pump of cooler is not working I informed the same to shopkeeper he asked to lodge a complain I called customer care and they took complain and a day after a service engineer came and changed a part of pump, but after that the pump has started it is unable to supply adequate water to the pads and as a result it is not throwing cool air, I have lodged another complain on 23/04/2017 but customer care did not took my complain as according to them my previous complan was open and a service engineer will come and look into it after taking follow up of the engineer for nearly 10 days as he didnt came I found number of the service head aurangabad {pande} after contacting him he assured engineer will attend on monday (01/05) but no one came or called and finally When I called and told him of consumer forum he sent a engineer on 04/05/2017 how just came and had a look at cooler and said everything is ok I kept telling him it is not cooling, after showing him another cooler which I have of symphony throwing cool air at the same place he agreed and called pande sir that there is some fault but he is unable to find it .Pande sir called me and informed that he will look into it and today I tried calling him several times he is not picking up me call. I have got annoyed by running after them please help me get back my money.

Dear sir,

I ABHISHEK Jindal arrange service manager by call for servicing my cooler. But your service manager did not come till now. You customer care told service manager will come within 24 hours. I have booked serving approx one month ago till now your service manager do not come. Very pathetic after customer service. I called again and again but all in vein.
My service request no.-. JP-KA-29D17004
Please arrange service as earlier as possible because it's already late.

My mobile number-one [protected]

I have brought one cooler with model name : Silveri and serial no:[protected] on 14 April 2017.
As soon as i started the cooler water started to drip out from the cooler. So I approached the shop from where we had brought it, he says that we cannot do anything in it we are here only to sell and to take care of service call. Contact service center for this.
then I contacted the customer support and lodge a complaint about our problem in it after two days a technician came to your house and cut some plastic parts from it and left the house saying I have completed my job what was suggested to me by my company.
After we started the cooler water started again to drip out of the cooler within few hours of working so I again contacted the customer care and registered a new complain and today on (3 May 2017) after 4 days of complain he came to our house just removed the water sponge and went saying that the water out because of the pressure it is falling from the top. Again the water is dripping from the cooler if you are not able to send a good technician please get me know.
I have brought this cooler for my family to get relaxed in this summer but it is not working and the technician you are sending is not doing anything he comes and leaves the house giving silly excuse I am really frustrated with the answer he provided this is how a technician should do to repair a cooler.
You are providing a code that must be shared once a customer is satisfied but I have never shared the code then also my first request got closed how is that possible could you please explain me this.
This is the last time I am lodging complain if my problem is not solved this time I will approach to consumer court on this regards.
if you want you can contact me at : [protected]
my complain number is SU-UN-30D17001.

I have purchased Symphony make Diet 12i cooler on 27.3.17
The water pump stopped working within a month.
Already registered complaint on Symphony website.
No feedback received from Symphony.

Complaint no. is PU-AU-29D17011.

Tried calling customer support but one is answering.
Such bad service not expected from Symphony.
Pls resolve immediately.

Hi, this is aditya tatiya from thane. I had purchased your cooler about an year ago.

Cooler details -
Symphony hicool i 31liters.
Barcode number:[protected]
Date of purchase:[protected]
Dealer: ezone, viviana mall, thane west.
Customer id number: [protected]
So number: [protected]
Shipping address: b/506, jagruti apartment, kalwa naka, thane west, 400605.

Last night, my mother was sleeping in her room and at around 1:30am the cooler caught fire. She woke up a while later when the cooler was already in flames and there was smoke all over the room. She panicked and was immediately taken to the doctors due to the suffocation caused by the smoke. Meanwhile, the cooler, despite the flames, was still running, so i plugged it out and somehow managed to stop the flames. Also, things around the cooler are seriously damaged due to the flames caused by the cooler.
This morning i called an electrician to check the main wirings of the house and he concluded that there was no fault of the wiring system, and it's the cooler that is faulty.

I would like you to take necessary actions for the trauma caused. Kindly do the needful. Thank you.

I have purchased symphony winter cooler last year. Since i purchased there was n number of technical snags came into. E. G
Spark from inside the cooler, current from outside of the cooler.
The same issue has been resolved by service agent of symphony however till date i did not receive any permanent solution. From last few days again issue of sparking and firing from inside the cooler starting. I did not use this cooler last year and this year also i am not hoping i will able to even start this cooler.
Dear symphony company team, i request if you can replace this cooler or refund our money.

I bought symphony diet cooler on 3-4-2017 from national trading centre GMD road Moradabad. This cooler is not working from[protected] before this it got repaired on 8-4-2017 but now service centre is not providing the services. I want to change my cooler. I am not satisfied with symphony services. Symphony call centres are not responding well to us.

I have ordered for water pump and got it fixed on 6th March. Its not working from a week and I called the service person and he asked me not raise the request and he'll come and change it. Later in the night he again called and asked me for service charge. I already paid Rs. 800/- for pump and Rs 400/- as a service charge and he is asking it again. I don't see any place on the symphony website to raise the request. I have the receipt and he also said on that day if I face any issues then call him. Now he is behaving like this. His mobile number is [protected](Aleem)

I feel like this is not the right way of dealing with customers. If they do like this soon people start loosing trust on them.

Hi booked complain for service of cooler with ref no HY-KU-11D17007 on 11th april 2017. one service engineer S.KUMARAVEL, Mobile No: [protected] was assigned to me, but he never turned up. and worst part he was not reachable on number shared with me. i filed another complain with ref no HY-AK-22D17015 on 22-apr-2017, he came on 23 after repeated request. but the worst part is even i explained the all issue on phone, he did not brought the spare part alone with it. he diagnosed the issue and charge us 400 rs. i told to fix the issue by replacing the item, and he repliyed he has no spare parts and he will come next day for it. and it will change another 400 rs for next day he comes.

So why this worst service provided by you. please look into it and take necessary action so consumer are not make scrape goat for your worst service.

I buy touch 80 cooler on 1 april from kota. And it's air is only like a fan not having any cooling.. Fan is more better than this cooler. I complain it mechanic came check pad and said that after some day it will give cool air but still this cooler giving only dry air. Not have a single bit of moisture in air.. This cooler is simply equivalent to a table fan than why symphony charged 13500 for this.in this range we can buy best cooling air.. Is thia my mistake that i believe in brand value of symphony.. I think symphony should give answer about this and should change this product.

Service request no : gh-aq-20d1701.

I requested service of winter cooler as a preventive measure although it had no problem.

I was told the charges are 400 for which i agreed.
Next day i got a call from symphony i also want to change the pads. I said, if necessary you can change the same as well.

After 2 days symphony mechanic came and changed the pad asked me to pay 800 rupees. I asked him what about service of cooler. He refused to do anything else. He even didn't plugged the cooler to power outlet.

He explained 400 rupees for visiting me and 400 for pads.

I had not requested a visit but the service.

I don't find any logic in 400 rupees visit charges as i had not requested a repair but a plain service just before start of summers.

I don't think anybody in this earth can justify charges of 800 rs for installing pads in cooler.

Hello I have purchase symphony air cooler from u r showroom that is Shivam Road Hyderabad branch

I asked requested for the air cooler which gives cooling air as per my request they suggested that symphony air cooler gives very much cooling air
Where as its not even providing cooling air as also completed regarding the same to showroom manager reading the product to no response

As Reliance digital a brand I entered the showroom for the purchasing but where f the employees or company is not giving the required services and miss guiding the customer that it gives the cool air very bad

I request for change of product or else I shall go for higher authority for Miss guiding the customers

Kirthik Jain
[protected]

Uday electricals Karimnagar, sold an old stock Symphony cooler to me and it's not working properly and water pump repaired twice in 23 day's. First repair after one week of purchase date, I have asked dealer to exchange with new model cooler he doesn't agree to exchange.
Company Name: Symphony
Model Name: Diet 50
Invoice Amount: 9500 Rs
Water Cooler,
Bill No: 699, Dated:[protected]
Consumer Name: D Satish

I have a symphony hi cool aircooler hich i purchased from vijay sales ghodbunder road thane around a month back. It is said for better performance to drain the aircooler regularly hence i am gfolloewing it but by doing so the drain cap (Nruoo004 drain plug) is needing a change. Please tell me where can i buy it in thane ghodbunder road or will vijay sales help me in getting it or can i buy it online...

Dear sir/madam,

I was booked service request for service and change of winter cooler pad (Khas) and the same was attended on dated 18th april evening by mr. Sandeep & amit-[protected] & [protected].
Your technicians just replaced the pad (Khas) & charged for that is rs. 850/- and saying that “ hum 850 me sirf pad (Khas) change karte hain aur iski cost 850/- hai“.
I again consult with mr. Dharmendra -[protected] and he told his technicians that clean the entire collar with oiling of motors but finally they don’t do nothing and closed their work.
For which we paid him rs. 850/-. Please refer attached invoice details in which mr. Sandeep also written that “ kewal pad change kiya”.

Just check with concern dealer and take legal action against such fraud with customers.

Kindly arrange to refund of 400/- because no one can pay inr: 850/- to replace pad (Kha) otherwise i’ll proceed to consumer forum. Thanks.

I have bought symphony storm 70I - 3 years back and this summer it was not working proper so we call for service and the guy(Govind Dabhi-[protected]) came next day after several calls.
He came by 8.30 pm on (28/3/17) and he was in so much hurry that he cleaned only down part of cooler and went back, at that night we start cooler and sleep well the next morning i have seen WATER on floor of cooler in my whole house which damage many this including my 10 month old(purchase date:- 18/6/16) IPHONE 5S which was on floor.
That day i again call and give my details to that service person but he refuse to come and not receive my calls afterward, i complain again to the agency(Good Luck Electronics-[protected]) and they come after 2days, the new guy told me that service was not done properly and cleaning was also not done well so the upper tray wholes blocked and water leakage every where in my house, THIS IS SO PAINFUL THAT WE BOUGHT A BRANDED COOLER AND GIVE SUCH A DAMAGE LIKE THIS.
I tried to give my mobile for service to APPLE as it was under warranty but because of water damage they refuse to do anything, i have lost all my data and 10 year old contacts and many more important notes, there is no value of my phone because of mistake of symphony service person.
WHO IS GOING TO PAY FOR MY DAMAGED PHONE, PLEASE ANSWER AS SOON ELSE I AM GOING TO TAKE HARD STEPS ON THIS.

i have submit this a long ago and still no response by team even my number is also given.
MY DETAILS: Renu Singh - [protected]

In spite of putting request on 15.04.2017 for replacement of pads in my Jumbo cooler the technician did not visited my house. Today evening 17.04.17 when I contacted the technician on his number - [protected], who had given me 17.00 hours (5 pm) for visit, he simply refused to come and said that he cannot come.

Details as below

Aqua great water purifier
Kashyap sales and services
K 104, Laxminagar, Delhi - 110092
Phone[protected]

My name and address

CA Saumitra Sarkar
S-553, Goutam Complex,
Flat No. 204, 2nd floor,
School Block, Shakarpur,
New Dexhibition - 110092
Mobile - [protected]

I raised a complaint in the last week of March 2017 and a technician came on 1st of April 2017. He Changed the pump motor of the cooler saying it is not functioning and charged me 1250 for it (850 for pump motor + 400 Visiting charges). And now from the last 2 days (15th April 2017, again same problem is coming. I doubt whether he replaced a new pump motor or not because as I see, there was no packing when he took the new one out.
I called the customer care again today and they are saying that I need to pay again 400 Rs visiting charges. Is it the mistake on my side that I keep on paying 400 for every technician visit in a single month or continuously?