Symphony Limited Complaints & Reviews

I bought symphony Diet 12T cooler around 10 days ago[protected]. Within 10 days, water pump stopped functioning .I & my family (1.5 years daughter) suffering in this scorching summer. I logged the complaint (HY-RV-7D17001) & waited for response but didn’t get any.

When I didn't get any response first day then I phoned to take the follow-up & was told, I will get the service today but didn’t. I have been getting same response...

I want to change cooling pad of my al symphony air cooler named hi cool i. So i logged a service call. Next day i got a call from service centre that the price of the cooling pad is Rs. 650. However when i checked symphony website spare part list, i got to know that the price of the pas is Rs. 431. Then i called customer care, they said that service centre is telling the right price. I finally [protected] symphony about the issue as i im...

Hi Team,

After warranty I have purchased AMC against the Symphony cooler winter i on behalf of jagdamaba service delhi with charges of 2000.00

But no any one responded on my call and I hope this service center authorised by symphony and he is visited many time whenever I file the complaint to you,

I request to you Pl look this matter urgently because Jagdamab service center provide the this service...

I'm working in satish dhawan space centre, sriharikota, isro. I'm residing in isro [protected]@sullurpeta. Booked a complaint that my symphony air cooler diet 22i model is not starting. A call came from jk shopping, nellore (Koteswara rao - [protected]) claiming to be symphony authorised service centre and the job had been assigned to them. They said that rs.450/- as service charges alone and all other spares extra based on requirement. A guy...

I am facing this issue after replacing our cooling pad in 2016; those guys were not professional at all. Water was coming out, and we hardly use cooler with water due to this issue, in 2016 your agents visited three times but issue wasn't resolved.

Now I registered a fresh complaint "LS-1D17006" but no follow up, I called this guy and said he would call me back when people available, now he is not responding my calls.
br...

I had misplaced the drain plug and called their customer service number for a spare drain plug. The customer service agent confirmed that there won't be any visit charges since thecoolee was under warranty. I was willing to pay for the drain plug, which, according to the Symphony spare parts price list, cost Rs. 12. I asked the agent about some basic preventive maintenance such as cleaning the tank, and I was told that there would be no service...

I have bought symphony storm 70I - 3 years back and this summer it was not working proper so we call for service and the guy(Govind Dabhi-[protected]) came next day after several calls.
He came by 8.30 pm on (28/3/17) and he was in so much hurry that he cleaned only down part of cooler and went back, at that night we start cooler and sleep well the next morning i have seen WATER on floor of cooler in my whole house which damage many...

Complaint number : GH-RK-27C17014
Dated: March 27
Reason: Cooler Motor not working
Model: Diet 50i

I have logged complaint GH-RK-27C17014 almost 1 week back and till now the RK service center is shifting dates without even notifying me. Whenever I call them they use to say that it will be resolved today, however they are not even calling since last week. I have taken around 5-6 follow ups daily since March...

The air cooler I recently purchased via Paytm seems to be defective. It does not cool at all. I have registered a complaint but haven't received any confirmation on the service call yet. Just a complaint # BL-SL-1D17018 stating it is under resolution. One simple question, if you really can't service your customers promptly, why do you sell your products? Ridiculous!! Symphony, let me tell you, If I don't receive a positive outcome/response...

I bought this cooler yesterday only on 29-March-2017 and the control panel is not working at all after installing the product. Moreover the product is failing to start start properly now. Worst design and customer experience so far. How come such products are released to the market without proper usability and quality checks.

1000% pathetic job by symphony, shame on you....

સંજય નાથભાઈ પરમાર
૧, પો.સ.ઈ. ક્વાટર્સ, પોલીસ લાઈન,
ગામ :-વિઠ્ઠ્લાપુર, તાલુકો :-માંડલ,
જી:- અમદાવાદ ગ્રામ્ય, અમદાવાદ
મો.[protected]/[protected]
પ્રતિ,
મેનેજર શ્રી,
સિમ્ફોની...

Hi,

purchased Symphony sumo jr from snapdeal, it didn't work atleast for 4month, i sent mails, raised service complaints and sent a mail to CEO as well but no use i haven't heard anything from symphony.

they are making very cheap products which are not even working for few months, i believe china products are better than symphony and they are having worst customer service.

Thanks,
-Narendra....

I had made a purchase of an Air Cooler from your store at Phoenix Mill, Lower Patel.
Ref: Invoice:SLF02A[protected], Purchased on:[protected]Attached)

The Cooler started leaking and Complaints were made from June, July all the way till yesterday.

Now, the Technician Arun Shetty (reporting to In-charge Vinay Wani from Symphony) visited our premises atleast 4 to 5 times and has tried to repair / modify...

Sir, i have purchase a symphony storm 70 d air cooler from sykandar bad on january month. The product item serial number is[protected].. Sir. Now this product is in warranty period but now water pump of this product have not function that is now in fully dead condition so kindly help us for release from this miner problem by consult with your local dealer & distributor now our local address gyana ranjan sarangi, at/ po / ps — athmallik,...

I had ordered a symphony cooler with remote from snapdeal 2016, 24 april month and after second week of 15 may has stopped working, than i did complaint in symphony service center. According to serviceman function had stopped working due to chip damage and need to replace, which was not available in stock and said i have to give order for new chip. After that no response from service center and when i checked my complaint status, it was showing...

I have bought symphony storm 70 i cooler on[protected]. After two-three days the fan of the cooler started creating problem. But, after regular and timely registering complaints to the authentic phone no. Of the customer care center (May be situated at mumbai), there was no any proper solution provided. Now, they are asking for money as they are saying that your warranty time has been lapsed....

I had complained a month ago, after that much time no one from the company called me... I called customer care many time but they hav't provide me any solution... My cooler is in warenty period and its not working...
I am attaching the complain number below as pic.. The companyn is so irr responsible regarding my complain.. I registered my comlain on last months 14.....

I had purchased two air coolers symphony, winter model on[protected] at a cost of rs 26000/- from swarm electronics r. S. Pura, jammu, j&k, india. After few days, i approached the seller to change the model as the said model did not fulfill our requirement, however, the seller refused to do the same inspite of the fact that one cooler was even packed as it is. So it is requested that i want to return my product and change the same. Kindly...

I am tarun bansal

On dated 6.6.2016
Bill no. 1182
Durga agencies, baghapurana

A air cooler was purchased but cooling not proper, not fully function of pump
Cooler returned to dealer for replacement but dealer did not had replaced it with fresh set. Today complaint to company wide no. Bt-da-11g16001. They refuse to respond.

I add images of bill....

I Purchased a Cooler of symphony Model Siesta Serial Number is[protected] about 2 months ago, i got noising problem after 20 days of purchasing date and complaint to service center about the problem after that their service boy came but didn't resolved the problem and said to me that the fan blade is cracked and now it is now available in our outlet i'll provide it as soon as possible, but today is 15th day from that that still i didn't...