Symphony Limited Complaints & Reviews

Namita on June 21, 2012
pump Not working/Not cooling
I Purchased Symphony Air Cooler Model: High Cool on 30.5.2012 . But after 20 days stop working pump and not cooling. I have given complaint on 15.06.2012 but till the date no one came for servicing. If I call the service centre, they are simply reply persons are busy with other work and we will send the person so and so date. The Service centre No are as follows [protected]...

Dear Sir . Madam

I purchased a Syphony Air Cooler model DIET 22E through STAR CJ network , the invoice no. is U[protected] dated 16/05/2012. After one month cooler fan stooped working. I made complain since 15/06/2012 on their IVR controlled customer care too many times and I received an SMS with complain No. KME-20F12009. But nobody attend the complain and the complain has not been resolved.

I also contact...

Cooler is not working since 2 days.. I purchased it on 22nd may 2012 and in a month, pump has stoppped working, and now cooler is throwing hot air..

I called customer service 3 times, which puts me through to IVR, automated response, and confirms me that complaint has been lodged. I even get a text message after that confirming complaint number and saying that I will get a callback within 24 hrs which never happened actually.br...

Gaurav Jetly
M: [protected]

Modal No: 10A5512E16560
Name: H! Cool Smart

Service is really poor for Symphony. Its only one month and they can not provide good service.

First Call: 7-6-2012
When I logged a complaint on 07/06/2012 then I received a message on 08/06/2012 that, your call number is DDP-8F12011. From

Symphony Mr Mob- [protected] will contact you within...

I bought symphony Jumbo cooler on[protected], and just within 15 days of purchase pump is not working,fans are creating sound........Even after continous complaints at your cutomer care nobody is bothering........what kind of product you are selling to the customer? I am now going to get everybody negative about your produt through all networking sites.............. ( Mr.Sameer Chhabra
A-2000,First Floor,Green Field Colony,Faridabad.)...

Hi,

I had purchased a Symphony Diet 22E cooler from Hyper City Mall on Banerghatta Road 2 months ago. Within one month of purchase the PCB board got burnt out and the switches melted. I lodged a complaint with the customer serivce of Symphony and in a couple of days time someone by the name of Rakshit came to attend to the complain. He changed the PCB board but did not change the switch as he did not have them. He stated...

I have purchase symphony air cooler (Model: 22E) on 06.05.2012 with a price tag of Rs.6991.00. After one month the pump is not working, we register a complain in symphony's website and SMS me with there service provider name (Mr. Ujjal Sengupta) with mobile no ([protected]). I have called this guy many times but he is not picking up the phone. My Call NO: is SPL-11F12004 DT. 11.06.12. Its really pathetic a company like symphony is fooling...

The quality of the Symphony coolers are poorer than the locally manufactured plastic body coolers. I bought Symphony Winter last year in June from an authorised dealer in Sikanderpur, Gurgaon - Bindra Electrical Company. My ordeal started just after purchase. After installation i figured out that the pump is not working. I called the dealer. He insisted to bring back the cooler to store. After lot of persuasions he sent one mechanic who has...

i have purchased symphony winter cooler on 31 march of 2012 Lotus Electronics, MP Nagar, Bhopal
and still in warranty ,right after 1 week cooler did not work properly .
still its water pump not working.i complaint to the symphony service center and lotus electronics .
and they repaired it 3 times ,after that i m suffering from same problem and still my cooler is not working and now they are not responding.
i need...

I HAVE PURCHASED A SYMPHONY HI COOL SMART AIR COOLER FROM RELIANCE DIGITAL RETAIL LIMITED AMBIANCE MALL, VASANT KUNJ.
PURCHASE BILL No.[protected] DATED. 22.05.2012.
ABOVE SAID COOLERS PUMP IS NOT WORKING FROM LAST 5 DAYS.
I COMPLAINED ALSO TO SELLER AND SYMPHONY SERVICE CENTER ON [protected].
BUT THERE IS NO RESPONSE FROM UR SUPPLIER AND SERVICE CENTER.
KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE.
FROM...

Hi,

I purchased Symphony Winter Cooler on 7th April 2012. Cooler started showing problems within 2 weeks of purchase and finally jammed. I register my complain with Symphony. Their engineer came and told us motor needs to be replaced and he will get it done in 1 week. After 2 weeks, I received SMS that my problem is solved!!!!
I register another complain, and new engineer came and told the same story.

Can...

Hi,

I have bought my Symphony AirCooler(New Smart Hi Cool) model on 18/03/2012. In features they have mentioned that 200 sqft. it will fit. My room has just 112 sqft. only for two people its not sufficient. Problems I have faced are

1) Remote Sensor are not working properly.
2) Facing Problem with Faulty PUMP , it's not working since 10days.

i have raised an complaint to direct customer...

I, Ravinder Jain, bought a Symphony cooler on 19th May under the one year warranty, after 4 days its cooling pump stopped working, so I complaint regarding the same (Complaint no. KME-23E12082) to local dealer which he forwarded to the company, from then there is no response just a call that they would be coming by today and tomorrow only after several times I called them. It is almost 10 days after complaint and still I am waiting for their...

Hi,I am Asha Mandadapu,I m here to give complaint about the symphony Air cooler.I bought this product at Mar 2012.Now the performance is worest than anything. In the features menu they mentioned it will work for 35 feet but even the air is not coming just for 2 feet. I believe that symphony is famous and good brand and i bought this stupid product for 6000.00Rs now it is not working I want my money back.

My name:Asha M
mailid:asha.[protected]@gmail.com...

I bought a symphony cooler from star Cj. but it is not working so i put complaint to star CJ. but they told that please submit your complaint to symphony. so i book complaint to symphony many times. i found one request no and next day i found a massage that your complaint is resolved. but the person not attended the complaint.

cooler is not working and remote is also not working. please change the symphony cooler....

I (unfortunately) bought a desert cooler model- winter from symphony via dealer-Joyti electrical (add: Kashipur-Uttrakhand) dated 01.05.2011 after seeing the adds on TV with abstract of cooler. But to my surprise that i have suffered 3 times , First incident took place when -
After purchasing within 15days motor of that cooler burnt & i launched
Complained but after continuous mail & phones this problem rectified after...

I have purchased the air cooler on 30th april 2012, but i have told that it will cool the area upto 20 sq.mt | 20 sq.mt 200 sq.ft | 200 sq.ft but the fact is it only cool the area of one feet not more then that company is doing false advertised to miss guide the customer and they dont have money back option also as they know there good sold with false advertise so they are smart enough to loot the customer
I thing there should be...

A very horrible after sales service (or the lack of it) by Symphony. We bought HiCool water cooler in May-2011, after which it stopped working within few days. We logged a complaint and a service engineer visited us who told us that there is problem with the motor. He fixed it temporarily and we used it for couple of days. After that, due to monsoon and winter season, it was not in use. When we started use again in Apr-2012, it immediately...

I had bought a Symphony Sumo cooler about 3 years back. Its fan blade had broken off by itself, damaging the body which cost me Rs 800 (only the blade) and more than a month to replace. Last year its fan motor winding went off. When i sent it for rewinding the electrician told me that it had Aluminium winding instead of Copper. i then called up the customer care to confirm and they agreed that they are supplying coolers with Aluminium winding.br...

I had recently bought storm 100 E the latest tower air cooler from symphony. The company claims that it can cool an area of around 1000 sft. where as it is not good enough for a room of 350 sft. Also the motor pump of the cooler stopped working after 4 days from my purchase and I had made a complaint to the service center and its been more than 7 days and the service center doesn't have a motor for replacement.

The quality...