Symphony Limited Complaints & Reviews

Hi
I have brought symphony coolers from raj electronic , rk puram market on 22 june 2012. Cooler had worked well for one week then I started created problem " fan not working". I had called to raj electronic guys they have given me symphony customer care number , I have launched the complained on customer care. After 24 hrs(30 june 2012) I received a message that " this is yoru complained number and we will do the need full in 24 hrs" in this message engineer number " satbir yadav" was mentioned. I called him but he disconnected call and sms me tha I will call you later. I have waited for 2 days to resolve the issue but on return call from engineer.

After a day I called to raj electronic and explained every thing and then they gave me one another number of mr. Ganesh " he said I will not be able to resolve issue, talk to mr. Bhupinder :- I called him he said he will resolve issue today, but no solution. In evening he gave me another number mr. Hari om :- I called him, he said he will do the thing tomorrow. But no solution. Later I approached " mr. Sharma - branch manager" and start explaining him whole case , he said that he will resolve issue by today but its been 5 days not solution yet. I am keep calling Mr. Sharma but no solution, he is just buying time. I want to stop allowing Symphony to sell their product in market.

I need justice and want to return product of symphony, I want a claim of 1 lac rupees for all mental tensions.

Kindly guide me.

Thanks
Puneet Jangra

dear sir/madam
i had purchased a symphony jamboo aircooler last summer and at the start of this summer i found that ,the water pump of my cooler is not working,
for that i complaint in symphony service center ghaziabad they commite me to come within working days and provide me a complaint no. that is KME 23E 12080 but after a long wait and so many call i found a massage from their side that ur complaint has been solved without receiving my feedback even their not coming at my home for that, i complaint it in head service center which is directed by mr. dilip soni (67,jagdish nagar,ghaziabad) and i found very bad response from their. so, kindly help me to take a legel action againest symphony .thankxx
sushil kumar goel

I would like to tell here that my symphony air cooler ..model winter ..fans has been damaged..and no one is attending complaints related to in symphony service center indore.









Pc Gupta

Manager

Bank of maharastra,anaapurna road,indore

It has been worse buying cooler from none other then highly endorsed sales people & co claiming of its prompt & efficient after sales service?? It has been a month now that we are unable to use the product, that too a cooler in unbearable summer, simply because its under warrenty & we are infromed each day by supplier ( Home Town) that someone would visit us immediately, but of no use. Registered our complaint at co's Symphony Ahmadabad HO at IVR several times, but of no good. Now since entire month of severe heat have gone by & my kids suffered hot & humid unbearable weather, I wish to return the product & get my refund.

Kindly help me get the same at the earliest
Bhopendra Sharma
harrassed consumer
mob no [protected]

I am surprised that after so many reminders, only one person came to the house. when it was pointed that the cooler was not colling and was making a big noise, he made some adjustments. he also informe that another customer wanted the coller and when he was told he can take it he said he will let us know
even now we maintain that a defective unit was supplied to us and it still is making a lot of excessive noise
Tasneem got a call
yesterday whether it was replaced, but inspite of trying to contact youll which is very very difficult we were unable to get this unit replaced.
as mentioned earlier it looks like that VIJAY SALES JUST WANTS TO SEELL, THERE IS NO CUSTOMER SERVICE AND IT LOOKS LIKE THEY ARE IN THE MARKET TO SELL DEFECTIVE UNITS TO GULLIBLE CUSTOMERS-BILL#07-PD05-1261AO786 DTD 28 MAY 2012
FIRST COMPLAINT VERBALLY ON JUNE 4 AND EMAIL ON JUNE 6. COMPANY DOESNOT SEEM TO CARE-

I am a Symphony Air Cooler customer of their product model Hi Cool remote. I had bought the product in 26th April 2012 . The starting problem and I had registered the complaint around 1 month back, at symphony Mr. Mohmmed Idrees Khan (Mob. [protected]). The call number is NPE-11F12010. I have been following it up on a daily basis but nobody has turned up. My Address and contact number is as follows:
Gajendra Deshmukh
414, Padma Villa, Behind Ashok Talkies
Gandhi Gram Colony, Nagda Jn. 456335
Dist. Ujjain (M.P.)
Mobile[protected]

Hi,

My name is pradeep rai. I bought air cooler of Symphony before 1 month. After 4 days Air cooler is not working due to waterpump has been damaged. I logged the complaint and my complaint no. CEE-7F12017. after that anybody did'n give any response from company side.Already I send mail CEO of company. but no response. due to reason i write mail to consumer court. I need the response immediately. you can contact my mob no. is -[protected].

Namita on June 21, 2012
pump Not working/Not cooling
I Purchased Symphony Air Cooler Model: High Cool on 30.5.2012 . But after 20 days stop working pump and not cooling. I have given complaint on 15.06.2012 but till the date no one came for servicing. If I call the service centre, they are simply reply persons are busy with other work and we will send the person so and so date. The Service centre No are as follows [protected] and [protected].

Thanks & Regards
Namita
Chandigarh
[protected]

Dear Sir . Madam

I purchased a Syphony Air Cooler model DIET 22E through STAR CJ network , the invoice no. is U[protected] dated 16/05/2012. After one month cooler fan stooped working. I made complain since 15/06/2012 on their IVR controlled customer care too many times and I received an SMS with complain No. KME-20F12009. But nobody attend the complain and the complain has not been resolved.

I also contact the STAR CJ customer care on 19/06/2012 and they assured me the complain will resolve within 48 Hrs. but has not been resolved.

You are requested to kindly resolve the complain immediately.

Regards
J.K.Verma
IIRM-138B, Sec-2
Rajendra Nagar Shibabad
Ghaziabad (U.P.)
Mobile:[protected]




Pls look into the matter at urgent basis . because I am surfing from hot wether .

Cooler is not working since 2 days.. I purchased it on 22nd may 2012 and in a month, pump has stoppped working, and now cooler is throwing hot air..

I called customer service 3 times, which puts me through to IVR, automated response, and confirms me that complaint has been lodged. I even get a text message after that confirming complaint number and saying that I will get a callback within 24 hrs which never happened actually.

Now I am left with no clue with what to do with this huge machine and whom to contact to get it fixed, and I have been spneding sleepless nights in this kinda temperature.

Looking for your prompt attention

Suchait Sachdeva
Ph: [protected]
Purchase date: 22/05/2012
Dealer: Agarawal electronics, 95 shiva market, pitam pura, delhi 110034
Invoice number: R-34963, mode of payment: cash.
Symphony Winter model: 14A1611D62754

Gaurav Jetly
M: [protected]

Modal No: 10A5512E16560
Name: H! Cool Smart

Service is really poor for Symphony. Its only one month and they can not provide good service.

First Call: 7-6-2012
When I logged a complaint on 07/06/2012 then I received a message on 08/06/2012 that, your call number is DDP-8F12011. From

Symphony Mr Mob- [protected] will contact you within 24 hours.

However, no one comes.

Second Call:[protected]
I received message on 14/06/2012 Your call no is DDP-14F12012. From Symphony Mr. Mob: [protected] will contact you in 24 hours.

However, no one contact me.

Still waiting for the service If you can not do that, then please refund my money.

I bought symphony Jumbo cooler on[protected], and just within 15 days of purchase pump is not working,fans are creating sound........Even after continous complaints at your cutomer care nobody is bothering........what kind of product you are selling to the customer? I am now going to get everybody negative about your produt through all networking sites.............. ( Mr.Sameer Chhabra
A-2000,First Floor,Green Field Colony,Faridabad.)

Hi,

I had purchased a Symphony Diet 22E cooler from Hyper City Mall on Banerghatta Road 2 months ago. Within one month of purchase the PCB board got burnt out and the switches melted. I lodged a complaint with the customer serivce of Symphony and in a couple of days time someone by the name of Rakshit came to attend to the complain. He changed the PCB board but did not change the switch as he did not have them. He stated he would get back after a week and do the needful.
However the PCB board again started getting heated up and burning out. To my surprise i recieved a SMS stating that my complain was attended and it was closed whereas the complete work was not done. I re lodged the complain again and after that i have seen no response at all. I call up a gentleman called Mr. Kiran every now and then he assures me they are working on my complain. Its over a month now but i still dont see any action. Offlate the response has been someone will come over by tomorrow and that tomorrow has never come.
I do not see any support provided by them, as the product was faulty and is within warranty period they should either repair or replace but looks like they are not interested in doing either of it. There is also a risk associated with this fault and have informed them about it but they seem to be least bothered.

Kindly let me know how can i go about either getting a refund on my money or having this issue resolved.

I have purchase symphony air cooler (Model: 22E) on 06.05.2012 with a price tag of Rs.6991.00. After one month the pump is not working, we register a complain in symphony's website and SMS me with there service provider name (Mr. Ujjal Sengupta) with mobile no ([protected]). I have called this guy many times but he is not picking up the phone. My Call NO: is SPL-11F12004 DT. 11.06.12. Its really pathetic a company like symphony is fooling the customers. I need my money back or the product should repair immediately.

The quality of the Symphony coolers are poorer than the locally manufactured plastic body coolers. I bought Symphony Winter last year in June from an authorised dealer in Sikanderpur, Gurgaon - Bindra Electrical Company. My ordeal started just after purchase. After installation i figured out that the pump is not working. I called the dealer. He insisted to bring back the cooler to store. After lot of persuasions he sent one mechanic who has no knowledge of the product. However he has done something and to his surprise the pump has started working. I used it for less than 15 days and packed it as the rains had arrived.
This year i started using it for the past 20-25 days. 3 days ago the pump has again stopped working in this peak summer season. I called up Bindra Electricals. The person this time has given me Symphony service center no. It took me 3 attempts over 2 days to get my complaint registered to an IVR. Each time ivr said that the complaint no will be sent on SMS but it never arrived. on 3rd attempt i got a Service Request no SKE 11F12034 registered. SMS also advised me that some one Satvir Yadav ph no [protected] will contact you in next 24 hours.
It is now almost 48 hours nothing has moved. The phone no is continuously switched off. No one has contacted me. I have made several another complaints registered through IVR as well as on their website www.symphonylimited.com. No avail. I am left to my fate.. will call some local mechanic to fix it. I am sure after few days once i year warranty will be over on 15th June, they will wake up and come to repair on my cost. I sincerely advised everyone not to buy symphony product. they are just 1.5 time expensive with 5 times poor quality as compared to any local manufacturer.
Awnish ([protected])

i have purchased symphony winter cooler on 31 march of 2012 Lotus Electronics, MP Nagar, Bhopal
and still in warranty ,right after 1 week cooler did not work properly .
still its water pump not working.i complaint to the symphony service center and lotus electronics .
and they repaired it 3 times ,after that i m suffering from same problem and still my cooler is not working and now they are not responding.
i need to replace my symphony cooler.
please help me

I am terribly disappointed and did’nt expect this type of service form a company like symphony – seems I have made a mistake buying symphony product.

osaf ahmed khan
e mail : [protected]@yahoo.com
mobile no. - [protected]
date- 10 june 2012

I HAVE PURCHASED A SYMPHONY HI COOL SMART AIR COOLER FROM RELIANCE DIGITAL RETAIL LIMITED AMBIANCE MALL, VASANT KUNJ.
PURCHASE BILL No.[protected] DATED. 22.05.2012.
ABOVE SAID COOLERS PUMP IS NOT WORKING FROM LAST 5 DAYS.
I COMPLAINED ALSO TO SELLER AND SYMPHONY SERVICE CENTER ON [protected].
BUT THERE IS NO RESPONSE FROM UR SUPPLIER AND SERVICE CENTER.
KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE.
FROM : VISHWENDRA SINGH M. No. [protected]

Hi,

I purchased Symphony Winter Cooler on 7th April 2012. Cooler started showing problems within 2 weeks of purchase and finally jammed. I register my complain with Symphony. Their engineer came and told us motor needs to be replaced and he will get it done in 1 week. After 2 weeks, I received SMS that my problem is solved!!!!
I register another complain, and new engineer came and told the same story.

Can someone help me here...

-Jawed

Hi,

I have bought my Symphony AirCooler(New Smart Hi Cool) model on 18/03/2012. In features they have mentioned that 200 sqft. it will fit. My room has just 112 sqft. only for two people its not sufficient. Problems I have faced are

1) Remote Sensor are not working properly.
2) Facing Problem with Faulty PUMP , it's not working since 10days.

i have raised an complaint to direct customer care,against that i got message like service request No:RES29E12005 . From Symphony , they gave an mobile no [protected] will contact within 24hrs like this kind of message's i got three time with diff request no, but till no response from croma store and symphony . even though i kept an mail to croma & symphony , no response the worst service they are giving , when i am calling to customer care of croma (jublli hills store hyd) they are saying within 24hrs or End Of The day it will be resolved.but till now no response.daily making calls for that.


All people are irresponsible people. They will not take care of anything. Very stupidly they are responsing....


Please look on the same resolve it.if any more info required plz let me know my mail id:jraj.[protected]@gmail.com

thanks
jayaraj

I, Ravinder Jain, bought a Symphony cooler on 19th May under the one year warranty, after 4 days its cooling pump stopped working, so I complaint regarding the same (Complaint no. KME-23E12082) to local dealer which he forwarded to the company, from then there is no response just a call that they would be coming by today and tomorrow only after several times I called them. It is almost 10 days after complaint and still I am waiting for their reply.

So please suggest me what I should have to regarding the same.............