Symphony Limited Complaints & Reviews

COMPLAINT-SYMPHONY JUMBO COOLER-VERY POOR CUSTOMER SERVICE

I bought Symphony Jumbo Cooler from Shivam Steel Furniture Industries, C-131, Sector-9, Gautam Budh Nagar, Noida-201301 on April 21st 2009.

One day suddenly while running the cooler the fan of the cooler broke down in the night. Next day i went to the dealer asked for the replacement of the fan

I contacted symphony help line and got the contact detail of your service centre CEE EL Traders, C-14, Sector-10, Noida-201301 and got the complaint number 1012 dated[protected]. They promised to installed a new fan with in 15 days. Now its been more than 25 days. i contacted Cee El traders and learnt that they have no idea about the fan and cannot commit any thing. They are waiting for Fan for last two Months and company is not providing any form to them.

i purchased a winter cooler on 20.04.2010 form Bombay electronics indore. Within 15 days bottom roller mounting get damaged, level indicator stopped and cooling pad was not getting wet properly. I raised a telephonic complaint ( comp. No. 200015) to symphony service center about this but person mentioned only about the cooling pad problem and attended same only , he also confirmed that remaining job will be done later because parts is not available . After that i have approaching ti service center but they just confirm that they will get this job done by tomory. when i saw that they are still not responding me ,i raised the compalint again to service provider with com. No 30019. Where i added another problem of swinging and online on syphony website as well. Then i got massage from syphony as a confirmation of compalint meanwhile they also sent me the nearest service provider correspondence and i made contact to them but they also not responding. I am realy getting irritated to those service provider of symphony. I feel that i bought a old cooler like.

I PURCHASED A SYMPHONY COOLER IN YEAR 2005. FEW DAYS BACK IT STARTED CREATING NOISE. I COMPLAINED ON CUSTOMARE CARE NO. [protected] ON 21.5.2010 VIDE COMPLAINT NO. 2023 IN THE NAME OF MY SON DIVAKAR . INSPITE OF MY SEVERAL REMINDERS I GOT NO RESPONSE . ON 29.5.2010 I EVEN TALKED TO THEIR MANAGER ON PH NO. [protected] BUT AGAIN NO RESPONSE.
SYMPHONY IS SYCH BIG BRAND NAME , THERE FORE CUSTOMER EXPACT GOOD AFTER SALE SERVICE

I purchased DiET 50T cooler from Symphony, with lot of expectation. The dealer convinced that "It is the World’s lagest tower cooler and we would not have to worry about filling water in it". Just after 10 days our harrowing experience started. The wheels started coming out and slowely it... became so frequent that most of the time we were fixing the wheels instead of getting cool air.
You can’t imagine what can happen when the wheel of cooler having 45-50 ltrs of water comes out. Because of its tower structure it tumbles and can fell on you with great force. Once a wheel come out it become extremely difficult to fix as the others come out, if you try to lift it from one side.
It is very sad that a company like Symphony can launch such a product without testing for all such conditions.
Their service people are so nice to tell you clearly that the cooler can not work with its full load and can support only half of it. Though the 50 ltr. capacity is its USP.
I have taken up the matter with their sr. management to take corrective action. Despite their service people openly accepting that it has a design fault they have not taken any corrective action except repalcing the wheel, which are going to face the same fate in another 15 days.

I have created a community page on facebook i.e "DiET cooler complaint" so as to get the experience of all others who are facing this problem. You can also send complaints at diet.[protected]@gmail.com, which would be compiled collectively.
Let all o[censored]s show the world what consumers can do if they are united. Write your complaints(specially legs i.e design fault) about DiET 50T cooler and we would make the company realise that they can’t get away from their responsibility towards consumers. They should give replacement to all customers.

I m M.R.Chauhan. I bought the aircooler of symphony. on date 06/05/2010. When i fillup the water in it then for the weight of water the cooler fall down it happen many times, its wheel dosnt work properly and removes automatically its very dangerous for children. I have complaint many times in customer care they tell me that after 1 or 2 days our michanic will come at your home, after complaint, 2 weeks gone there is no mechanic came from service center. I dont want that cooler. I want my money back. plz plz help.
Contact no:[protected] Home: [protected] Thank you.

I have brought a Symphony Diet Cooler 22T Model (07A1210B9957) on 10th April 2010. I have hardly used it for a month. The Pump of the cooler is not working any more so no cooling action. I called up the call centre and complained. They gave me a local Hyderabad repair person number who is hardly reachable. Call centre and the Mechanic hardly answers the call. The after sales service is very poor. There is hunders of such complaints seen in this forum also.

SIR, I have purchased a Symphony Jumbo Jr. cooler wide bill no. 4816 dt 10/4/2010 from INDO ELECTRICAL, 23 JAYANTI MARKET, MI RD, JAIPUR ON 10/4/2010. Since its purchase the pump of this cooler is not working properly for which I have lodged the complaint on your loccal no.[protected]. Although your local representive attended all the three times but the defect remains as it is. You are requested to please intervene in the matter and sort out my problem earliest possibe as the peak summer season and reputation of company is at stakes.

With regards
RAJEEV MEHTA, 399 DEVI NAGAR, NEW SANGANER ROAD, SODALA, JAIPUR - 302019
MOBILE - [protected], [protected],[protected]

Recently about 2weakes back that is april 22/2010 I brought a new symphony sumo go desert cooler.
After 1 weeks its motor is generaing sound. I counlulted to shop woner where i buyed it. he is not responding properly. my problem is not solved .

Dear Sir,

It is matter of great concern that I had purchased 2 desert coolers in May,2009 from M/S New Ganpati Electronics, Panipat.

Since,at present the pump of one cooler is not working therefore the dealer i.e M/S New Ganpati Electronics, Panipat.was contacted. His service man said the pump motor is not working but refused to replace the same. As per your advice, your service incharge Mr. Rajesh was contacted on mobile no. [protected].He asked that bill may be provided which is not traceable at the moment. Without bill he straight refused to help me.

You will appreciate that keeping in view the creditability & after sale service of your repute company I had purchased the coolers of high cost but when now I am facing trouble to get the services one of other persist, services are being declined by your dealer or service incharge.

Needless to mention that M/S Ganpati is not ready to issue duplicate bill.But when your product is not giving satisfactory service within the validity period then your service incharge should not refuse to resolve my grievance.

Under the above circumstances, I again approach your good office to pl. instruct your Panipat service incharge to resolve my said grievance promptly under intimation to me pl.

Looking forward your favorable & quick action,

Thanking you,

N.K.Dua,
C/O Sh. V.B.Khurana
617,Sector-11,
Part-1,Huda,Panipat
(M)[protected].

dear sir,

this is too much sir. I already told you so many time that no response from your Khurshid . but after this seen you have repeated your mails which saved in your system. why cant you do some thing for your customers.



I HAVE MAIL MY COMPLAIN ON 23/04/2010. BUT SORRY TO SAY STILL I HAVE NOT GET ANY SOLUATION .PLS. SEND YOUR REP. TODAY ITSELF OTHERWISE I HAVE NO OPTION TO GO CONSUMER COURT.

TNX.



PRAMOD KR. DUGAR
DELHI-110009 (INDIA)
PHONE No.[protected]
MOBILE : [protected]
EMAIL ID : [protected]@yahoo.com


--- On Thu, 6/5/10, Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> wrote:


From: Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com>
Subject: Re: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009)
To: "pramod kr dugar" <[protected]@yahoo.com>
Cc: "DELHI - KHURSHEED AHMAD [ SERVICE - SENIOR EXECUTIVE ] " <[protected]@yahoo.co.in>
Date: Thursday, 6 May, 2010, 5:31 AM


Dear Sir,

Our area service incharge is Mr Khurshid. He will help you in resolving your
complaint as per the warranty terms & condition through our authorised
service provider of your area.

Kindly contact Mr khurshid on - [protected].You can always contact him in
future also.We need your support during this period which enables us to
serve you better.

Thanking you for your valuable time.


Samir raval
Customer care executive
Symphony Comfort System Ltd


----- Original Message -----
From: pramod kr dugar
To: [protected]@symphonycomfort.com
Sent: Wednesday, May 05, 2010 12:28 PM
Subject: Fw: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009)



dear sir / madam ,
ref. to the above , this is reminder mail for service.
this is too much for your service .
pls look into the matter.

PRAMOD KR. DUGAR
2440-A, HUDSON LINE
DELHI-110009 (INDIA)
PHONE No.[protected]
MOBILE : [protected]
EMAIL ID : [protected]@yahoo.com


--- On Sat, 1/5/10, pramod kr dugar <[protected]@yahoo.com> wrote:


From: pramod kr dugar <[protected]@yahoo.com>
Subject: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009)
To: "Symphony Comfort Systems Limited Customer Support Department" <[protected]@symphonycomfort.com>
Date: Saturday, 1 May, 2010, 8:13 AM


dear sir / madam,
ref to your earlier mail, sorry to say your Mr. Khurshid not pick my phone .
pls tell me what can i do for service of my cooler.
IS SYMPHONY NAME ONLY ? ????????
NO VALUE OF CUSTOMER IN THE EYE`S OF SO CALL BRANDED Co.

Pls look into the matter .
we are suffring from very hot whether.




PRAMOD KR. DUGAR
DELHI-110009 (INDIA)
PHONE No.[protected]
MOBILE : [protected]
EMAIL ID : [protected]@yahoo.com


--- On Thu, 29/4/10, Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> wrote:


From: Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com>
Subject: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009)
To: "pramod kr dugar" <[protected]@yahoo.com>
Cc: "DELHI - KHURSHEED AHMAD [ SERVICE - SENIOR EXECUTIVE ] " <[protected]@yahoo.co.in>
Date: Thursday, 29 April, 2010, 5:38 AM


Dear Sir,

Our area service incharge is Mr Khurshid. He will help you in resolving your
complaint as per the warranty terms & condition through our authorised
service provider of your area.

Kindly contact Mr khurshid on - [protected].You can always contact him in
future also.We need your support during this period which enables us to
serve you better.

Thanking you for your valuable time.


Samir raval
Customer care executive
Symphony Comfort System Ltd



----- Original Message -----
From: pramod kr dugar
To: Symphony Comfort Systems Limited Customer Support Department
Cc: [protected]@yahoo.co.in
Sent: Wednesday, April 28, 2010 3:47 PM
Subject: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009)


dear sir/ madam,
ref to your ealier mail , i want to tel you that no response from your Mr. khurshid .
i am saffring from hot days . you know very well about hot wheather of delhi.
The SYMPHONY is very reputed co. in cooler market . but sorry to say that no service from your side.
pls. look into the matter at urgent basis. and send your technical rep. urgently .
tnx.


PRAMOD KR. DUGAR

DELHI-110009 (INDIA)
PHONE No.[protected]
MOBILE : [protected]
EMAIL ID : [protected]@yahoo.com


--- On Fri, 23/4/10, Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> wrote:


From: Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com>
Subject: Re: Bill No. 253 Dtd. 03.05.2009
To: "pramod kr dugar" <[protected]@yahoo.com>
Cc: "DELHI - KHURSHEED AHMAD [ SERVICE - SENIOR EXECUTIVE ] " <[protected]@yahoo.co.in>
Date: Friday, 23 April, 2010, 11:51 AM


Dear Sir,

Our area service incharge is Mr Khurshid. He will help you in resolving your
complaint as per the warranty terms & condition through our authorised
service provider of your area.

Kindly contact Mr khurshid on - [protected].You can always contact him in
future also.We need your support during this period which enables us to
serve you better.

Thanking you for your valuable time.


Samir raval
Customer care executive
Symphony Comfort System Ltd


----- Original Message -----
From: pramod kr dugar
To: [protected]@symphonycomfort.com
Sent: Friday, April 23, 2010 1:51 PM
Subject: Bill No. 253 Dtd. 03.05.2009



dear sir / madam,

I have purchase a cooler from your authrised dealer M/s Gupta Electric works vide there Bill No. 253 Dtd. 03.05.2009.

Now I face the problums in that`s cooler , the water pump is jam. So water can not throw for colling.


Pls look into the matter at urgent basis . because I am surfing from hot wether .





PRAMOD KR. DUGAR

DELHI- (INDIA)
PHONE No.[protected]
MOBILE : [protected]
EMAIL ID : [protected]@yahoo.com

i bought new symphony air cooler from chroma star bazar,kormangala bangalore on 15th march 2010the cooler just worked till 7th april 2010 then i made a complaint to symphony customer care one person came to check the cooler he told the new pump is to be needed n now the spare part is presently not with him when the company will provide me the pump i will come and change the pump but for last 20 days i m continuosly calling them for the same but no body is coming to replace the pump of my cooler .i need an immediate action against them.

I am having Cooler Purchased in May-10 from Pitampura in which heavy sounds is coming.Please send your service engineer or replace it immediatly.Please treat it very urgent due to summer season.Address is giving bellow........


120-D,VIRAT APARTMENTS
AP BLOCK
PITAMPURA
NEW DELHI-88.

Myself k.m.parnale residing at rajula dist amreli gujarat.
I bought the symphony air cooler Jumbo jr from 'SUVIDHA Rajula' on 3/5/2009, within first week its fan (made of plastic material) was broken into pieces. It was replaced by symphony technition after about one week.
the cooler was then kept in its box for not required in other than summer time.
it was again brought into use and again within one week time use the fan was broken automatically on 22/4/2010 . It seems that the fans may be having design fault. Have to be replaced under warrenty free of charge. no technitian have came for service till date.
I am not at all satisfied with the product & the service.

Sir,
I purchased a symphony air cooler bearing moder- winter from jain electrical, palam, new delhi dated on 14.04.2010. When I used, I found that the one side water pad for cooling is not working properly. Then I made a compaint at Jain electrical, main road, palam, new delhi dated on 17.04.2010. But no response has been given by the company M/s Symphony till today.
Thanking you,
jitendra kumar agrawal
WZ-527 Street No. 18 G
Sadh Nagar, Palam-110045
Mobile No. [protected]

SYMPHONY COOLER IS WORST THAN ALL LOCAL COOLERS. I HAD MADE MISTAKE BY BUYING SYMPHONY COOLER.SERVICE VERY WORST( NEVER EXPECT YOUR PROBLEM WILL SOLVE ).AFTER SELLING THE DEALER THEY ARE FREE FROM YOUR PROBLEM.DON'T GO TO BUY ANY PRODUCT OF SYMPHONY.IT IS WORST AND WORST PRODUCT.

I have puchased a symphony winter air cooler from hari singh & company vidisha
since the cooler was not working so I have given it for repairing before last four month. continuosly I ask for its repairing but didn't got any result till today nearly I called mr vishal maheshwari [protected],mr. yogesh [protected] and mr. anil maheshwari many times

I am a Symphony Air Cooler customer of their product model Kaizan Jr. I had bought the product in 2010 April 13. The cooler is blowing hot air inspite of filling the cool water in the cooler,i am facing this problem since the day i purchased it, so i am unable to use it and i had registered the complaint on 19th April , complaint #: 185/M , and the person who promised to deliver the service, i ahve been following up with him since then, but no results, its been 10 days and now since last 2 days this person is absconding.

One who is reviewing these complaints, PLEASE DO THE NEEDFUL.
My contact number is: [protected], Raghu / [protected], Jyothsna

Date:[protected]

Dear Kushareed,

Sub: - Poor quality product and worst After sales service from Symphony Air cooler

This is the continuation of the communication with your Area Sales Manager Mr. Amit. I have purchased a Symphony Ice Cube Air cooler from M/s Hansa Gift Gallery, Lakshmi Nagar Delhi – 92 on 10-April-2010. On 23-April-2010 there is some huge sound while running and it get vibrates we switched off and called up your service center M/s Global Services they logged a complaint (Complaint No: - 2238) and they informed us we will send an engineer by Tomorrow. We are still waiting and calling up your service center, later we come to know they logged two complaints with the same complaint number. Then we contacted the dealer (25-Apr-2010) from where we purchased, he gave Mr. Amit’s contact number and said he is the right person so you can call by Monday, April 26, 2010, when we called up Mr. Amit asked for the complaint number and said “I’ll check and send the technician by today”. Then we called up the service center Technician is on the way he will reach your place at 2.00pm approx. but nobody comes. Finally I contacted Mr. Amit once by evening and he said I am on meeting I will check and call you later and he asked the complaint number once. I asked him the responsible person for this issue he provided your mail address and your contact number I tried that number no response, I don’t know that is right number or not. Now I would like to ask some questions:-
This is how your service is?
What is the reason for the delay and how would to compensate this?
How your service center can log two complaints in same complaint number?
I spent Rs 4100/- for this cooler by stating the product and expecting quality service, now both are vain!! (local and other brands of Coolers are available from Rs 2000/-)
I believe, you understand the importance of cooler in summer, so I would request you to rectify this issue as soon as possible or exchange the product, which one is faster.

Note:-

To: - Mr. Kushareed – Area Service Manager, Symphony Comfort Systems – Delhi, NCR
CC: - M/s Symphony Comfort Systems and India Consumer Forum

Regards,
Palaniappan.Muthu

Dear Sir,
Sub:Defective piece of Symphony Jumbo Jr. Air Cooler supplied
By Shri Laxmi Enterprises 6-7-87B Near Bible House,
Traffic Police Station, R.P.Road, Secunderabad-500 003,
A.P. on 7-4-10 and not providing any service at all tilldate.
--------

I purchased Symphony Jumbo Jr.Air Cooler through Venkateshwara,Agent by calling him on phone who supplied me from Shri Laxmi Enterprises directly by Auto Riksha for which I pain an amount of Rs.4800/-. On 9-4-10 the above machine started giv ing many problems such as overflow of water in the middle of night, no cooling, big sounds from the fan of cooler and getting suddenly stopping the machine. Also there is crack in the body of the cooler. This problem is repeated to number people right from shopkeeper, then Shri Venkateshwara,Agent.Service Incharge Shri,Kiran, Navin, Anil,also Shri Madhu Executive etc. Everyone is promising me that Mechanic will visit tomorrow but till date tomorrow is not come and no one is attending and and even after paying the above amount I have to face the hot season. No one is taking any care of my complaint and I am helpless as I am staying about 8 Kms away from the shop in Hyderabad. Very strange to receive a reply from the Shri Madhu, Executive that there are number of complaints and I have to comein queue. I feel I made a mistake to purchase the above machine and if this is the fate of service at the first instance I do not think that there will be any further service is expected. This is very big renowned Company but very poor in providing service to the customer. In future I will not purchase this product and also will not allow to my fellow friends and relatives to follow the same.

I hope on reading my complaint a prompt action will be taken. In this connection I want a fresh piece of Symphony Jumbo Jr. Air Cooler or I may please be refunded my money spent by me after taking back the defective piece I am holding unused since 9-4-10 till date.


S.I.Gujarathi,
312, Ganapati Complex,
Navodaya Colony,
Yellareddyguda,
Hyderabad-500073
pH.[protected]

I am a Symphony Air Cooler customer of product model Jumbo. I purchased the cooler on 12th April 2010. The motor of the cooler is not working from 14 April 2010 onwards. I have registered the complaint in symphony customer care and calling to the customer care Hyderabad number but they are not picking the call even the head of Hyderabad service center is not responding. I have been following it up on a daily basis (6-7 times in a day) but nobody has turned up till now.
My Address and contact number is as follows:


Flat no 408
Vijaya Sai Seva residency
J.P.Nagar
(Behind Reddys Lab)
Miyapur, Hyderabad
Mobile Number- [protected]