Symphony — Return policy

Dear Mr. Belsare,

At the outset, we regret for the inconvenience caused to you.

You are kindly requested to provide us the service request number & contact number.

If you have not registered your service request with us, please use either of the following ways to register your request.

· You may call on our all India help line No. [protected].
· You may send SMS to [protected] giving details as, name city pin code serial no.>
· You may log in through our website” symphonylimited.com/service”.

This will enable us to serve you better.

We will take all necessary steps to resolve your service request at the earliest.

Assuring you our best attention always.

Symphony Customer Care
www.symphonylimited.com

We purshased symphony aircooler diet50 on 29th march 2017 it has been only 2months, performance is very poor and waterpump is not working and i gave complaint 2 times technician he never come and he never lift the call if i do call .i try to track the complaint it shows problem is solved .Now i want to exchange this cooler with other one due to pathetic performance .please help .service request number 26E17020 & 30E17047

Very poor customer care service

I ordered symphony cloud air cooler from their website they were showing videos and I called the symphony customer service to ask how the cooler works. If it’s gonna work same I can order it just to make it sure. The customer service agent said it’s really nice and it will work very good in this hot weather. I trusted him and I ordered online after 2 days I received my order I was happy when the service engineer came for installation of the cooler first of all he said this is not a good cooler. It’s not going to work properly still he showed us all the system. We decided to use it still we were checking if it’s still gonna work the cooler never gave cooling even the fan it was giving hot air really in this hot weather why we need hot air we ordered cooler for cool air not hot you guys are showing something else on videos it’s called scam. It’s fake advertisement and I am really upset with your product. I want to return it back. If it’s possible if not I will case on this scamming thing most people are getting scammed with these false hopes. If somebody wants to buy cooler please don’t buy any product of symphony it’s not worth it.

Hello Friends,

I bought a cooler on 28 june aroUnd...And two days its cooling room very well but after two days it is worst than a fan...So i called to customer care logged a complaint that cooler is not cooling room any more. After two days i called customer care no. Again and their customer support is also same as their cooler...
Their technician come today and said that it will work same he can't do anything. we asked the reason that is their any problem with cooler motor or water...again he said it will work same he can't do anything. You can do what ever you want. i asked again that in your advertisement advertisemt is written that it will cool 142m3...
this kind of company will be punished
Friend please suggest what we do next so i can get my refund

And i also suggest you all not to buy this company product.
please suggest me [protected]

Hi sir,
Our Customer Registration Number : C[protected]
we have purchased a new Symphony Air cooler SUMO XL 75ltr in our home town Rayachoty, Andhra Pradesh India. The problem is it is too noisy and even we couldn't sleep well from the date of purchase which is on May 30th 2020. We had informed the same by raising a complaint on the symphony website but the guy who came to our house and informed us that this cooler makes loud noise because it has 5 wings and which are small instead of wide(This reason is not at all acceptable). We need returns of this product. we are not at all satisfied with your product or service. Please do the needful.

Hi sir,
Our Customer Registration Number : C[protected]
we have purchased a new Symphony Air cooler SUMO XL 75ltr in our home town Rayachoty, Andhra Pradesh India. The problem is it is too noisy and even we couldn't sleep well from the date of purchase which is on May 30th 2020. We had informed the same by raising a complaint on the symphony website but the guy who came to our house and informed us that this cooler makes loud noise because it has 5 wings and which are small instead of wide(This reason is not at all acceptable). We need returns of this product. we are not at all satisfied with your product or service. Please do the needful.

Good Afternoon Sir,

I have placed an order for 30ltr Symphony Cool with order No.SYM[protected] and amount also paid thru online Dt.07.03.2021.

Could you please let me know the delivery status of above order.

Hoping to hear from you soon.

Thanks

Hi Team,

I ordered the symphony Ice cube 27 litre cooler through symphony site on 26 May 2021. I received the order on 31 May 2021 and when I open the product it is damaged and also cooler pump not working at all. It is very worst quality i have received . I want to return such poor quality product as not at all satisfied with your service. I tried reaching service centre they are also not responding . Kindly return my product as soon as possible and help me to get refund.

No one is responding from customer care and also service centre . Very bad quality and worst service of symphony.

Please refund my money and return my product soon.

Attaching the order print.