[Resolved]  T24 Mobile — Unnecessary balance deduction

Dear Richa,
Greetings from Future Group, this is Priya.

We regret the inconvenience caused. Please write to me at [protected]@futuregroup.in with your contact details so that the team can take this up at the earliest.

Regards,
Priya
Team T24
Future Group

Dear Richa,
Greetings from Future Group, this is Priya.

Please be informed that an amount of Rs. 53/- deducted for GPRS usage mean while not having any internet packs. Our team also tried to connect with you but were unable to get through. Do write to me at [protected]@futuregroup.in if you have any queries.

Regards,
Priya
Team T24
Future Group

It cannot be possible that you tried to contact me but could not do so, as I have given you two mobile numbers. And for you kind information, day before the deductions, I had total of Rs.88 (approx, main balance and free balance together). On the day of deduction, I am confident that I did neither make a call nor have sent any message. And I had data balance also.
A screenshot (taken on the same day of deductions) has already been sent to you regarding the data balance. If at all I have used internet, then it was done by sharing the data from my home internet(WLAN) and from the data available in the other mobile number(which I have provided you). Kindly recheck the previous mail. Please, let me know if you need the screen shots again.

Please do something regarding your customer care. Even the appellate does not respond.

Miss Priya,

Can you please reply. Do you or T-24 have any sense of responsibility towards the costumers?

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