T24 Mobile Complaints & Reviews

sir
I (poonam ) am a T24 mobile user mob no [protected], .On dated 27/11/12 and 06/12/2012, I recieved free STV recharge on shopping in foodright, nirmal lifestyle, mulund. I got a message saying STV recharge succesful and I didn't get the recharge.I am also unable to recharge it online.

Transaction ID:[protected]
[protected]

Service no. : [protected]


Poonam Singh

We have been facing this problem on recharge on T24 mobiles on Oxycash websites. The online recharge which was successfully done on Oxycash has failed to be updated thrice.We dont understand what could be the reason for this- successful transaction online but the same is not updated in the balance.The saddest part is the customer care has no clue about these kind of issues.

Wonder if this is a unique mode of revenue generation.Sad!!!

I have lost my T24 SIM card, phone number [protected], lost as of 12 noon, 25/11/12

sir,my account balance gets deduced daily 2rs for atleast 2 weeks.I have been complaining to customer-care for the past 5 days.there is no care taken.no balance money is refunded too. please look into this matter

Unable to make STD calls from my number. I tried calling up the customer care at 52121 but the folks at the other end was not at all helpful. They were not even ready to take my complaint saying they did not understand English. Their server is down blah blah blah . They disconnect the call after sometime so that no one will trouble them again. This is pure harassment and cheating after we are enticed to recharge with a higher value recharge like 500 Rs . Can some one take up this with the T24 network folks and have this issue resolved.

Sir
I (Anil soni) am a T24 mobile user mob no [protected], .On dated 12/11/2012, I recharged
rs 200 /- from T24 mobile site through net banking account . But I got a message that recharge successfully and I didn't get the recharge balance . and the amount was credited from my bank account . So kindly reimburse the money as soon as possible.

my details are below here

Transaction ID : 3062293
Package : ETOP*T24*UPW
Service No: [protected]
Amount : 200
Response : 0|Transaction Successful
OxiTransID -[protected] |

Anil soni
[protected]

HI
my sim is pin blocked and is asking for puk code.kindly help me.my fone number is [protected] and my sim number is[protected].please help me as soon as possible.i bought the sim from pantaloons bangalore.


Hari Babu K

my sim is pin blocked and is asking for puk code.kindly help me.my fone number is [protected] and my sim number is[protected]. please help me as soon as possible.i bought the sim from big baazaar zirakpur ............

Priya from FUTURE GROUP assured me many times to resolve the problems/deficiencies from their side but proved to be utter failure.Their product/services is still full of problems-poor network,call-drops,voice-break and no recharge even after payment.Its been more than a year and a half to show their working culture and corrupt practices.The complains and their assurances are on record which were made on this forum on Apr 22,2012 (assurance given on Apr 24,2012), Sep 17,2012 (assurance given on Sep 18,2012 with Ref. Id 7432),Sep 26,2012 (not even a comment from their side) and Oct 1,2012.
In spite of several written and oral complains followed by assurances and reassurances,nothing has been done.Customer care executives not even picking up calls,may be directed from management,to resolve my problem.They even assured me to place a repeater within 3 months in May,2011 for which they are silent.
I would like to slam them on the following points:
1. When Future Group incapable of providing service to any specified area/place then why pleading customers to use without any caution? In my case,my home is just opp. to Big Bazaar,VIP Rd where they distributing sim without any network coverage.
2.The co. should take consideration in lieu of services..in my case no services (which co. itself accepts) then why charging at full cost?
3.Who will compensate for the job I have lost in telephonic interview?Is it justified?Do think without taking your company's side.Its bizarre that not even a call made to confirm and resolve..its purely an insensitive attitude to your customers' grief.

Can you please provide PUK code for my T24 number [protected].

Thanks,
Karthik Pissey

Come out o[censored]r DIRTY n CORRUPT PRACTICES..HOW LONGGG? IS CBI investigating the deficiencies from ur side?Rather than giving fake assurances n harassing me,resolve it...it seems the management is interested in getting only salary without any work..what happened to my complain on my no [protected] with ref id 7432?what happened to ur fake assurances? I hope u have SOUL to feel my problem n BRAIN to understand...Well Anna Hazare thinks that corruption lies in the public sector...had he consumed ur services ,he would have surely taken u rather than govt.because u being the Cruelest devil n anti-Indian Consumers...sorry to say this but the days of being polite with u is over..When I post the same problem in t24 Facebook account,u block my profile n delete my post..I[censored] r so much image-conscious n courageous n sincere then y not resolving my problem...not even dared to call me n confirm..

I have already made complains regarding poor network,call-drops n voice-break problem.They dont recharge in spite of several reminding n loot so many customers evident from the huge complains on the net.Like every case,they assured me of resolving and gave ref. id 7432 but they let-off without any action.Just 2 lines copy n pasted-'hi I am priya n sorry for the inconvenience'.Not even a single call made to my no. [protected] from their side to confirm n resolve.
It seems that the management n employees of FUTURE GROUP are interested in getting only salary without work/improvement in their service.On the other hand,shareholders' money too getting wasted as they vested faith in such lethargic n corrupt management.Well I do have all the copies/audio recordings of correspondence made n would like to knock consumer court n leading Newspapers to let innocent consumers Know the distressed condition,degraded services n fake assurances.

i lost my sim card with number [protected] & mobile on[protected] in the evening 7:00 clock at Tekdi Ganesh Mandir,Nagpur.please deactivate the service..AND ALSO ISSUE US ANOTHER CARD

I shoped from Food Bazar, Alipore Road, Kolkata but the T24 talktime was not credited. I called twicw their Customer Care, they told that it will be credited within 24 hrs. When it didnt happen I raised a complain, now even after crossing the deadline of resolving of comlaints, I didnt receive my T24 talktime.Details given below.
Consumer Name: Soumya Ghosh
Shop Name: Food Bazar (Future Value Retails Ltd)
Address: The Enclave, 17/F, Alipore Road. 1st Floor, Kolkata-700027.
Tel No:[protected]/506/507
VAT IN: [protected] 9/12/2009
CST IN: [protected] 9/12/2009
Cashier Name:Suman Acharya
TILL NO: 3
Receipt No: 0007469
St: 4882
Ch: 46848
Tr: 16676
Date: 15/09/2012
Time: 13.23
Amount Shopped: 1834.55
Talktime Due: Rs. 35/-
T 24 Mobile No: [protected]

Compaint No: FG09094369
Deadline for compalint Resolved:19-Sep-2012 8 pm

I am disgusted with the T24 service-poor network,call drops,voice-break n poorest customer care.Customer care behaves rudely n 1 out of 100 calls they respond.They threatened me to block my incoming n outgoing calls around 3 p.m.,17 Sep,2012.They told me to switch to other networks instead of solving my problem.Prior to this,they even assured me to sort out the problem within 6 months n now its been more than 1 year.Another prob. is that they assured me to recharge my no. with 60 bucks on 2nd sep,12 n till date nothing has been done inspite of my oral reminding over the phone.Its unimaginable that FUTURE Group loot the customers in such a way.What is Management up to?..so many complains over the net n phone...still no action or improvement in their service..May GOD save Us!!

श्रीमान
मेरा टी 24 मोबाइल का सिम कार्ड (मोबाइल नं.-[protected]) दिनांक[protected] को खो गया जिसके लिए मैंने ग्राहक प्रतिनिधि से सिम कार्ड ब्लाक करने के लिए दिनांक[protected] निवेदन किया था, लेकिन अभी तक मेरा सिम कार्ड ब्लाक नही किया गया है|
अतः आपसे से निवेदन है कि मेरा सिम कार्ड तत्काल ब्लाक कर दिया जाय|

धन्यवाद|
सिम कार्ड धारक का नाम & स्थायी पता - रबीश कुमार वर्मा
ग्राम & पोस्ट- खजुरी करौंदी, थाना- मालीपुर
जिला-अम्बेडकर नगर, उत्तर प्रदेश
मोबाइल नं.-[protected]
वर्तमान पता - रूम नं.-34, टाइप-III, सी.पी.डब्ल्यू. डी. कालोनी सिविल लाइन, नागपुर महाराष्ट्र

i need puk code for my t24 no. so i could unblock my sim ....so please help with my puk code.... my phone no. is [protected]...

I called up the customer care no. but they are not responding to the call please help me as it urgent..

Dear All,

With great regret i am bringing my grievance to your kind notice expecting genuine commitment.

On 30th of Aug'12 after purchasing items amounting to Rs.6059.90/-(Till no:20 , Tr:42625) i was informed at the counter regarding free talk time of Rs.125/-.I have been using big bazzar in all cities i have stayed especially in bangalore and chennai and had heard about this T24 mobile recharge from friends in Bangalore and chennai.

So i decided to go for this T24 Mobile Service and also paid Rs.20 for a New Sim ( [protected]).I was told by the attendant that my mobile no would be activated and free talk time of Rs.125/- credited after 24 hours.

When after 48 hrs (1st Aug'12) i found the phone no active but the amount not credited i called up the T24 Desk[protected] and i was assured the same would be done immediately by a lady staff. After 6 Hours when i found it not done i again called up and i was told by an agent very RUDELY that SERVER IS DOWN and very satirically also added it is just a "muft ka service" hence I SHOULD NOT BOTHER HIM.This was the first and worst unproffesional reply i have ever got in my life.I was shocked and kept quiet He actually ordered me to call on Monday and banged the phone.

On Monday (3rd Aug'12) i again called up Big Bazzar T24 kiosk and they took all details and put me on hold for almost 45 mins.Then i decided to speak to T24 Customer care and spoke to AMIYA RANJAN SAHOO who assured and sent me an SMS saying the same would be resolved on 5th Aug'12 by 12:03 PM ( REF NO: FG[protected]

When ON 5TH Aug also i found still no amount credited to my mobile account i tried several times to reach the customer care but to no avail.Tired i called up Big Bazzar T24 Kiosk and spoke to SOUMYA RANJAN PATI who replied very casually there is no balance.Please give your no and they will recharge whenever they have balance.When i requested him politely to do the needful his reply was he is the PAN india T24 Manager and when he has said it will be credited after they have balance why am i disturbing them again and again.It Seemed to me as if i am BEGGING them the benefit supposed to be given to me.

ON 5th Aug'12 after repeated calls i was able to reach DIVAKAR BISWAL( or BISWAS ) who replied it takes 5 days for any service request to get resolved instead of 2 days sent by them by SMS.hence i can expect the same to be resolved by Monday by Latest i.e. on 10th Aug'12.

I am speechless by this pathetic and unpleasant customer service from both the T24 KIOSK and the customer service centre reps attitude.

If the free recharge is actually some ALMS given to BIG BAAZAR customers then BIG BAZAAR should openly publize this and intimate to the customers so that they do not have to be offended by the callous,unproffessional,unethical & unexpected behaviour by the staff.

I have been deeply hurt and feel humiliated by the above episode.I will henceforth advise all my relatives and collegues the lesson i have learnt from this episode.

I am really shocked and surprised by the nature of guest handling by the staff of big bazaar and T24.

Shocked,Deeply Hurt & Humiliated Customer
Dhrutiman Das

BIG BAZAAR WENT: DARGA BAZAR,CUTTACK(ODISHA)
TELL:[protected]
TILL NO: 20
TR : 42625
RECEIPT NO: 0030096
CELL : 91 [protected] (Bangalore Cell)
Mobile No:[protected] ( T24 NO-odisha no)
Alternate Odisha no: [protected]

Hi, I am using the T24 mobile connection. I rechargeed for the GPRS pack 49Rs with validity of a month. All settings sent by the operator, and manual settings also gives the error "Packet Data Connection Not Available, Link Not Available". I tried contacting the customer Care, i am not getting any response. Please help with this.

dear sir i want to know the call details of my cell no. [protected] of June and July month. sir plz provid it as soon as possible.