Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

Dear SIr, There had been very frequent power cuts since may first week. From May 16th to May 21st there was continuously no power at all. It was found some cable was burnt out and cut and it was very old. Complaints were of no use. Person at the Electricity Board office did not even pick up the call or it was continuously engaged. The old men and women had to suffer a lot. A senior person (Name and position not told) had come and he said it takes 10 Lakhs to put a transformer. Its a welfare state of ours and the government is responsible for all this. What is happening? Tamilnad government is sleeping? Justice is needed. People cant suffer like this. Electricity board need to be more sensitive. They can sit at heir whims and fancies and rule the roost. When the government donates food and rations to the poor free of cost instead of educating them and helping them come up in life , they are making the normal mid class people suffer a hell???
Think and please enfore and promulgate highest achievable standards of living and service. ITS A BIG BIG PLEASE. HELP!!!!!!!!!!!

sir we the resident of thangaraj street cholavaram nagar chrompet chennai we are facing lot of problem regarding TNEB. THE AEE (NEW COLONY) IS DUFF AND DUM HE NEVER TAKE THE COMPLANT GIVEN BY US FOR PAST TWO MONTH . THE PROBLEM WAS 12HOURS IN MORNING WE HAVE LOW VOLTAGE .AND IN NIGHT WE HAVE 5MINUTES HIGH VOLTAGE AND LOW VOLTAGE FOR 5MINUTES. 5MOTORS AND 2SPLIT AC WAS BURST AGINEST THE VOLTAGE PROBLEM THE AEE(NEW COLONY) IS SIMPLY SITTING AND GET THE SALARY WITH OUT DOING ANY WORK

Our Consumer no[protected]

We have a defective meter which has not been changed since 2007 in spite of several occasions of meter getting stuck up and with many complaints. This month again the meter reading has not changed from our last closing reading as on 7th March 2012 of 6000 units to the current reading as on 17th May 2012. However the used units estimate noted by the department is 1455 units which is very high considering our usage month on month. We have moved in 6 months back but they say the average calculation is based on one year.

The department people talk rudely and have not attended to the complaint registered a month back in spite of several folow ups...

I am facing low voltage problem for the past 2 months. Due to that my borewell motor, A/C machine are not functioning continuously.My Inverter machine spoiled totally.Fan also not running in stable speed. So address this issue to save our household items and other neigbour's household items as soon as possible.

Ramesh
7c,kanniyappan st,
Ettiyappa Naicker nagar,
Laksmipuram
Retteri
Chennai

we have build new house so we need new current connection for my home. i have get new connection form and filled submitted to Electricity office. the assistant engineer is verified the form said submitted to another officer. then i have submitted to that officer.he asked 2100 Rupees. i gave to 2100 rupees. he told me get receipt today after 3 O'clock . i got receipt. but receipt amount is 1600. so i asked why did you get extra 500.he said we will return money when we giving new connection.after one hours i got one phone call. the phone call from EB dept.they told come and get 500 rupees.i got 500 rupees. but they told not have test report. already i grave to testing report.they blackmail to me. we did not give connection.


Regards
krishnamoorthy P
[protected]@gmail.com

FROM
THAIYALNAYAGI


TO
TNEB
COMPLIENT SECTION
CHENNAI.

Dear sir,

SUB : NEW CONNECTION

REF : VLK365RS18435/[protected] / 365-08/11-814

I apply new eb connection on 26.08.2011 but till date not receive any connection, I asked to eb person he said NO METER STOCK IN HAND, as per the latest news for TNEB SITE reflected below message.

" Acceptance of meters in case consumer elects to purchase a meter - List of meter dealers " I am ready to purchase out side what company you mention in the site.

so kindly request you to connect EB connection as soon as possible.

We used to reside in anna nagar, there everything is hi-fi, good power, good water etc. We shifted to north madras, ie, kolathur (near the padi flyover) area a few months back. There i have constructed my own building a commercial space and behind it my house, a residential space. This is what i have noticed:

Power -

Extremely problematic, with highly irregular voltage surges that causes severe malfunction to my AC and computers. Infact one of my Ac's compressors is permanently damaged due to this problem.

There are power cuts upto two hours in late nights from around 11 - 12. If we call the line man, he says, " you people are all using A.C, thats why" I ask, what is this utter non-sense? why are A.C's being sold in india if a person cant use it at nights?!

Bribe Bribe Bribe to every official and unofficial for getting any task done, or event attempted to be done.

Business -

There are only three key businesses in this area, Auto garage, marbles/tiles, wine shop, THATS IT. Absolutely no other businesses can flourish in this area where there are more than thousands of residents because of the constant power problems, water problems and horrible roads.

I wanted to open a proper gaming center, something a little hip and hi-fi so as to change the image of this area because more than my own personal gain i just wanted to beautify the place around me. After a lot of investment i had made it successfully into a posh hang out. But it soon became a nightmare due to irregular voltages, the ups of computers could not handle it at all, my AC compressors could not even operate in the irregularity. I had a very good customer set, but they couldn't bare the heat and the constant power failures.

WHY-

I Believe that our Chennai is now not some village or poor town, we have the right to demand a high fi lifestyle because we are paying our premium price for it. Whats the point of paying HIGH commercial power AC bills if they don't even work?. Whats wrong in wanting to live in luxury? why should we be content and knuckle under in what we have? why cant we demand more from our government? why should only poes garden have proper power supply? why not kolathur?!

How will this country ever prosper if everyone is just content with the basic food water clothes shelter money system? why can we not go beyond this, why must i think the only way to question the govt is through the media? why can i not ask them these questions directly!?

I am brave and willing to ask these questions to anyone and anywhere.

My name is K.M. SHYAM SUNDAR. I am a citizen of this country and i demand an answer. This is not a letter of anger, it is a letter of regret.

My number is [protected].

Please help me in anyway you can.
Thank you.

Dear Sir/Madam,

Daily there is power cuts during the night time and this has been happening this summer. After making noise and road blocking it was ok for a week and the same problem of power cuts during the night hours has been there from one month. Daily complaints and its been sorted out but then again the same problem is arising. The EB staffs are working daily in our line cable at different spots.

Its like living in some undeveloped city. Due to constant power cuts during nights our health is getting affected and not able to work properly.

Sir/Madam, The cable has to be changed and put as per the current and future requirement. The EB staffs are doing a unproductive work daily on single cable at multiple points patching up burnt section.

Request your urgent action in resolving the same.......

Sameer Syed Yousuf
3/2, Lathuram Street,
Mount Road,
Chennai - 600 002
[protected]@gmail.com
[protected]

Very low voltage persists in our area Kodambakkam for the past many months. It has caused a lot of damage to electrical and electronic equipments in my home frequently. It is found that TNEB does not have the knowhow to maintain voltage & frequency for the domestic power set for India. That is understandable because of being low skilled, but what is attrocious is that they lack any kind of responsibility.

I called their 24 hr number (155333) many times, first it is difficult to get the line and even if they take the call they take do not have anything to do, they do not even handle the call professionally. I registered complaints in TNEB website on May 3rd and then again on 25th May, they still show "in progress", but nothing realy happens. Finally after a lot of effort the toll free call center person gave the Assistant Engineer's phone number [protected]. But the call is always immediately cut by the person without even taking it or even if it rings for long, there would be no answer!

Why all these complaint numbers and websites are for?

Nobody seems to have the slightest responsibility.

Is there anyone out there who can help?

We have been lodging a complaint at Electricity board complaint number 155333 regarding low voltage in pulianthope high road from past 3 days but there is no response on the same from anyone. The are AE and AD are so irresponsible that they do not even pick up calls on the mobile phone provided by call center. Even the fans are not working. Things can go wrong for a day but not so long. Why don't people work at least for the salary which they claim from the government. Is there someone who can really teach them or brief them for what are they getting paid. We personally had been to the local EB office too. Why is the department opening a local office when they do not want to work only, tehy can at least reduce the expenses of the particular branch.

Low voltage for the last 2 months

I am residing in Andal Nagar, Adambakkam. Here low voltage for the last 2 months, Our Association had raised a complaint regarding the issue and the TNEB officials had stated that a new sub-station is the solution. However as a temporary solution thay had offered to install a transformer in the area. THey had installed poles for the transformers about 4 months back. Still they have not installed the transformer and when we ask them they say they dont have stock of the transformer. This is really unbearable, NO FAN, NO AC during day and night lost one stabilizer, this is really frustrating.

Nobody responding properly. Can someone help me to escalate this to higher authorities?

Regards,
Suresh

Sir,

My father Late K.Hamsa was a T.N.E.B Employee with pension PPO #: 23247 holder. He passed away 10 months before. We submitted all the required documents in several times at IOB bank, kottakkalbranch, kerala as per bank request to transfer into my mother’s name. but bank says we are not getting any response from T.N.E.B audit department.

I am humbly requesting you to please kindly help me in transferring of pension into my mother's name. She was struggling for that last 10 months still nothing happened.

Please advise me.

Thanking you.

Your's Truly
Hamsa Abdul Ajees
[protected]@gmail.com

Voltage Fluctuations
Hi,

I reside at Mugalivakkam, a few kms away from Porur, & Guindy in Chennai which comes under chennai City Centre. I've been observing very high margin of voltage fluctuation in my flat here. I just bought an AC and invested in a double booster, however it still doesn ot help. My double booster has an LCD display and I observed input voltage can go down to as low as 90V--110V! Less than This Also. Not even Fan was Running. No Sleeping at night. Is it Metro City or Country Village.

Requesting to look in to this matter with urgency, as this is going to affect a lot of investments that I have made in electronic goods.

I am living at Subbiah Nagar, Iyyappanthangal, Chennai. We are getting very low voltage in our region from 7:00 Pm to 3:00 Am. Sometimes we have a power cut during night times for about 1-3 hrs. Due to this all the electrical appliances are getting affected. Last week my AC compressor was badly damaged and I was advised to replace the old compressor. We have already given n number of complaints to EB department but no one really cares and listen to our complaints. This is really rediculous service by EB department.

Respected sir,

i am living at vellore. I used to pay tneb bill at online bill payment. On may 14, i tried to pay my bill at online. when i entered all the details of the debit card and clicked pay button. after some times i noticed FORBIDDEN ACCESS/ILLEGAL TRANSACTION on the tneb homepage. so i tried thrice. after seeing it the next day i noticed that the money has been debited thrice. please help to re credit the extra money which had been charged by tneb.

further details of the account:

name: v.ruckmani devi
a/c no.:[protected]
debit card no.:[protected]

I am residing in Kamadhenu nagar (Perungalathur). Here low voltage for the last 3 weeks, I made a complaint to the TNEB phone# +[protected], They didn't resolve this issue last 4 weeks. This is really unbearable, NO FAN, NO AC during night and my computer went faulty, lost one stabilizer, this is really frustrating.

Nobody responding properly. Can someone help me to escalate this to higher authorities?

Regards,
Anand

dear sir,
This is amudha from thanjavur. I paid my eb bill amount of Rs.213 through online payment by selecting the indian bank debit card option and I paid my fees but it got failure and i tried for 3 times but i got same failure for those 3 transactions. I reported to the bank for this tranaactions but they are asking the failed transaction id for that payment. I dont know how to get the failed transact id. kindly take this as urgent request and process my request to recredit the amount to my account. Please process my request as early as possible so that i can my amount within the time limit.
Thanks& Regards
S.Amudha

I am a retired Assistant Post Master General residing at the Plot No.79, Abirami Illam,M.C.Nagar, Nandiambakkam, Chennai - 120. My compliant is against the Electricity Board staff at Melur Branch, Minjur. My SC No. is[protected], Meter No. 10076635. Nobody came to note the meter readings for the month of Mar & April, but I took the reading on 20/04/12 and went to their office to pay the bill. The lady at the counter speaking over her mobile, carelessly entered 11870 units instead of 11570 backdated on 09/04/12 instead of the actual date 20th April 2012 resulting in a higher amount of Rs. 1323/-. The usal amount that I pay is around Rs. 100/- everytime. It did not even strike her as to why the amount is so high suddenly until I saw the bill she generated. When I noted that she had made a mistake and asked her to rectify the readings, she said it cant be altered and I have to pay for the unused units also. I was running from pillar to post from that time to get this corrected for no fault of mine for the past one week from AE to JE and to all available staff at Melur Branch and the North Thermal Power Branch.Nobody gave a proper response till this date. I had to run from one person to the other , but nobody addressed this issue which is ridiculous.Since the due date has come, when I went for making the payment yesterday, they charged me a late fee of Rs. 70/-. They get salary shamelessly for this kind of a poor and careless work and we consumers suffer a lot due to such EB staff. Such staff take your reputation off so easily. Kindly take the required action soonest possible and provide me the remedy at the soonest possible.

Dear TNEB Chennai,

Obviously being a govt. organisation there has been no reaction to the complaint made here, however I don't mind re-iterating that the same timings are being maintained for power cut in the sembium area - between 2:00 pm to 4:00 pm every day.

Thanks

Sir/Madam,

Our 3-face meter not working properly for past 3 weeks. Some times its running very slow and sometimes meter running very fast. So I gave written complaint to the AE of Manali EB section on 27 April 2012. I not taking action for my complaint. Our Service#: [protected]. Consumer Name: Santha Jaganathan