Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

In the month of August I came to know about ‘a new tactics of shutting down the power the whole day for maintenance’ in the name of ‘Power of Higher authority’.

At places like Madipakkam and keelkattalai (south Chennnai), they had power shutdown in name of maintenance on 22nd August. The news about power shutdown was given in newspaper, but It only mentioned the neighbor place ‘Kovilambakkam’ and did’t mention Madipakkam and keelkattalai. On 22nd these places had no power from 9am to 6:30pm.
Usually the maintainace is done between a period of 2 or 3 months for a place (in a year).
On 31st August, the paper mentioned Keelkattalai and madipakkam and the power was again shutdown in name of maintenance from 9am to 6:15pm!

I called up EB in my locality to know why? I started calling them from 9am, there was no response to their phone number[protected] until 12:30pm and then I got the call received.
I asked them why? And they answered harshly as, ‘it’s the order from the higher authorities and we can do nothing’.

Now on 4th of September, the same locality experienced broken power shutdown from 9:30am. I called them to know why and they said, ‘we are experiencing transformer failure’.

In the month of September (Just the Next month), my area Experienced Transformer Failure for atleast 3 times especially at night times form 10pm to 1:30am. and in Just 4 days ago too there was a Transformer Failure between 10am to 12:30pm and 11pm to 1am.. Why??

My Area is also prone to electricity Heavy FLUCTUATIONS.. I also recently lost my Refrigerator due to Fluctuation.. It costed Rs.23000 and now is beyond repair.. With TNEB get me a new Refrigerator??

SO, from this what I understood is, Power maintenance with TNEB means “ THEY JUST SWITCH OFF THE POWER BUTTON AT THE ORDERED PLACE and THEY SIT BACK AND ENJOY”.

This Issue was even posted in The HINDU Newspaper. Please Read from - http://www.thehindu.com/todays-paper/tp-national/tp-tamilnadu/article3924964.ece

Now as an Indian i would like to ask TNEB and TANGEDCO these questions -
1. If there is Maintenance done in decide these days, then there is Transformer failure just days after Maintenance?
2. Why the phone line are not received or Dead during Transformer Failures?
3. If the Transformers are Defective and get failure often, why not replace them with new and Advanced?? You had increased the TNEB Fee structure.. then y not provide the same good Service?

This means that the current Tamil Nadu Government/Indian Government can only prove to perform easy operation like Roads and bridges..
If Bridges can be constructed with Foreign contract, Why not new TNEB equipment form Foreign??


From a Frustrated Indian Citizen,
(Unwilling to give name)

Sir,
I am a resident of palavakkam. We had been getting the one hour power-cut done with constant time intervals. In May and June it was 3 p.m to 4 pm., July it was 4pm to 5pm., August 5pm to 6pm., September it was 8am to 9am. But now in October as per schedule it should have been 9am to 10 am. But this month also we are experiencing power cut from 4 pm to 5 pm. It is very difficult to tolerate this change in power cut timings as we already have a bitter experience of having this evening power cut. When we have already underwent this timing why is it that we are again penalized with this timing. This is the time when children come back from school and try to take rest. even office goers and school teachers come back this time and take rest. That too it is very hot nowadays and its really hard to bear the power cut at this time.
Kindly change the power cut timings to 9am to 10 am.

There is an emergency situation, since it seems that in our house we are getting power in the neutral phase.

Last 7 hours, there is no power, but suddenly three lamps of a chandelier are glowing even when the switch is off.

I have complained to 155333, the call centre, my complaint number is 2302.

I have made about 75 calls to the EB office[protected], the linesman([protected]) and the call centre. There is absolutely no response.

I am afraid that there may be some shocks due to thecurrent in the neutral phase.

This is URGENT.

POWERCUT IS MORE THAN 15 HOURS PER DAY IN VILLUPURAM TOWN, VERY POOR GOVERNMENT AND USELESS TN GOVT, NOT ABLE TO SLEEP AT NIGHT CONTINOUSLY POWERCUT IN NIGHT ALSO.

respected sir,madom..
our kovilpatti town area got everytime in powercut daily minimum 8 to 10 hours in powercut it causes so many business in down. please do it any immediate action. our kovilpatti old busstands are looking dirty & the common toilet [both] are not cleaned properly, & near market road to sathyabama theatre all time traffic peoples very disturb for crossing the road & they have no platforms in this shopping area. mudinthal please increase the road's breth. [want double road] please take immediate action for this complient. thank you.

Hope this complaint will be seen! sorry to start with this..Really worried about the regular power cut off during nights in Ashok Nagar. I request the concerned person or department to take action on this..Even if the whole day was power cut due to mainatanance, even in nights current is cut. Already once there was a big crowd near K.K. Nagar EB office few months before The saddest thing is, nolineman is available at the office also..Do not know how to count on these people. Request the concerned authorities to take action.

Dear Sir/Madam,

I reside in Perumbakkam and my service no is 249/448/2770.

My EB bill reading on 05/09/2012 is 1000 units and amount was Rs 4715. I was not in home almost more than 12 days and i really dont know how these many units consumed whether it is wrongly mentioned or not i dont know.
There was no pending due amount to be paid as well.

I kindly request you to look into this matter and provide me whom to complaint and how to approach.

Thanks
Bhaskar
[protected]

Worst service. We pay road tax - Roads are very poor, we pay all taxes - No benefit for us Quality also. I'm sure in the country most of the people not happy with u ( Govt. staff and work ) . Very poor service and very less responds. every one knows that but no one take action, If we take action We cant success because politicians are playing in the back stage. No one thinking about the people, then why should we stand for a long Q and put a vote for you Mr./ Ms. politicians... useless.... I feel shame to say im an indian... I dont want your benefits but i need my freedom and proper service... useless Govt. workers...

FROM

V MAHALAKSHMI
D 18, MEENAKASHI STREET
TIRUNAGAR
MADURAI-625006.

TO

THE ASST ENGINEER
TNEB, TIRUNAGAR, MADURAI 625006

DEAR SIR


SUB: DOOR LOCKED - ELECTRICITY CONSUMPTION CHARGES MORE


SIR, I AM OUT OF STATION FOR THE PAST 8 MONTHS. EVERY TWO MONTHS ONLY RS 45 HAS BEEN CHARGES. NOW SUDDENLY RS 650 CHARGED. WHAT IS THE REASON WE DON'T KNOW. PLEASE COME AND CHECK THE METER AND SOLVE THE PROBLEM.


REGARDS


V MAHALAKSHMI

I got a online complaint issue with tangedco yesterday i paid the amount through net banking.. Finally my amount got deducted from my account but the bill payment was not successful.. In this case what i have to do.. I've the receipt also and i'll attach it for your reference..

Respected sir,this is Murugeswaran,my house construction work going on in 3 ,Thiruvalluvar Nagar,Thirunagar Madurai-6.my construction house EB connection changed in to tariff-5, five months before eb staffs removed the eb meter box,due to meter box not working.still they are not fixing the meter box.they are put minimum eb charge every month 1300,this is too much value.I have using only 0.5 hb Moter only.per day 15 minutes only i was using.Pls fix meter box immediately thanking you, murugeswaran

Sir,
I am residing in 41/17 Venkatathri street, Tirumangalam, 625706 . Our TNEB Connection No. is[protected]. In the month of October 2011 the Assessor is taking the wrong Meter Reading instead of 3340 units 3840.He has written 500 units extra. As a result we paid for 840 units intead of actual 340 units consumed .We logged a complint to TNEB on the same month itself to revise the charge. No reply from TNEB.Next month Assessor told last month we have taken the excess reading hence you payonly the minimum charge of Rs 40.We paid the minimum charge for the month of Dec'11and Feb'12 to compensate the Excess reading.In the month of April'12 meter reading shows 4000 units hence we paid for 160 units. But in the month of June,12 assessor told meter got stuck up and you have to loggged a complaint.
Now I got the intimation from TNEB to pay for 800 units ( Rs 3565) .For average calculation they have taken a wrong reading which the assessor has taken in the month of Oct'11.Hence the average reading is very high

It needs immediate rectification that we are able to pay towards power (Electricity) consumed only.

Thank you,

S.Dhanam

Hi I live in madipakkam sadhasivam nagar for the last 2 days power supply is not there completely throughout the night except few breaks.This is affecting all the workers as well as students.please consider this complaint seriously and take action accordingly.

I start this complaint with a line request to get my problems sorted at the earliest.

Couple me days back I called a number 155333 to lodge a complaint that there was a power problem at my residence and a so called answer was given that the corresponding exchange would be informed. Couple me hrs later I called again to get a status and the response was the same. I asked if a complaint was raised and the person answered no.... I raised a new complaint ... Next day ... Still the same power problem... I called the same number and to my surprise a new complaint was taken saying the same answer that they would inform Ulf concerned exchange. This process repeated for almost three times and it's been 3days and my problems remain.

In addition to the scheduled power cuts all over the city and a whole day maintenance but it's not fair to treat people like this. If the person who complained was big shot I believe they would have got a better response. I think that I an just another citizen who has to suffer and go through all this.

Who's fault is this .... The authorities of TNEB or the staff who should have received the complaint amethyst ignored it or may be its the people in the call center (155333) who have not sent the complaint to announce are just cheating the people who call for help by just saying something so that they get paid

Can someone at a higher posting at TNEB look into this and make me happy by having someone fix the current problem


Thanks
An eagerly waiting citizen

Dear SIr, There had been very frequent power cuts since may first week. From May 16th to May 21st there was continuously no power at all. It was found some cable was burnt out and cut and it was very old. Complaints were of no use. Person at the Electricity Board office did not even pick up the call or it was continuously engaged. The old men and women had to suffer a lot. A senior person (Name and position not told) had come and he said it takes 10 Lakhs to put a transformer. Its a welfare state of ours and the government is responsible for all this. What is happening? Tamilnad government is sleeping? Justice is needed. People cant suffer like this. Electricity board need to be more sensitive. They can sit at heir whims and fancies and rule the roost. When the government donates food and rations to the poor free of cost instead of educating them and helping them come up in life , they are making the normal mid class people suffer a hell???
Think and please enfore and promulgate highest achievable standards of living and service. ITS A BIG BIG PLEASE. HELP!!!!!!!!!!!

sir we the resident of thangaraj street cholavaram nagar chrompet chennai we are facing lot of problem regarding TNEB. THE AEE (NEW COLONY) IS DUFF AND DUM HE NEVER TAKE THE COMPLANT GIVEN BY US FOR PAST TWO MONTH . THE PROBLEM WAS 12HOURS IN MORNING WE HAVE LOW VOLTAGE .AND IN NIGHT WE HAVE 5MINUTES HIGH VOLTAGE AND LOW VOLTAGE FOR 5MINUTES. 5MOTORS AND 2SPLIT AC WAS BURST AGINEST THE VOLTAGE PROBLEM THE AEE(NEW COLONY) IS SIMPLY SITTING AND GET THE SALARY WITH OUT DOING ANY WORK

Our Consumer no[protected]

We have a defective meter which has not been changed since 2007 in spite of several occasions of meter getting stuck up and with many complaints. This month again the meter reading has not changed from our last closing reading as on 7th March 2012 of 6000 units to the current reading as on 17th May 2012. However the used units estimate noted by the department is 1455 units which is very high considering our usage month on month. We have moved in 6 months back but they say the average calculation is based on one year.

The department people talk rudely and have not attended to the complaint registered a month back in spite of several folow ups...

I am facing low voltage problem for the past 2 months. Due to that my borewell motor, A/C machine are not functioning continuously.My Inverter machine spoiled totally.Fan also not running in stable speed. So address this issue to save our household items and other neigbour's household items as soon as possible.

Ramesh
7c,kanniyappan st,
Ettiyappa Naicker nagar,
Laksmipuram
Retteri
Chennai

we have build new house so we need new current connection for my home. i have get new connection form and filled submitted to Electricity office. the assistant engineer is verified the form said submitted to another officer. then i have submitted to that officer.he asked 2100 Rupees. i gave to 2100 rupees. he told me get receipt today after 3 O'clock . i got receipt. but receipt amount is 1600. so i asked why did you get extra 500.he said we will return money when we giving new connection.after one hours i got one phone call. the phone call from EB dept.they told come and get 500 rupees.i got 500 rupees. but they told not have test report. already i grave to testing report.they blackmail to me. we did not give connection.


Regards
krishnamoorthy P
[protected]@gmail.com

FROM
THAIYALNAYAGI


TO
TNEB
COMPLIENT SECTION
CHENNAI.

Dear sir,

SUB : NEW CONNECTION

REF : VLK365RS18435/[protected] / 365-08/11-814

I apply new eb connection on 26.08.2011 but till date not receive any connection, I asked to eb person he said NO METER STOCK IN HAND, as per the latest news for TNEB SITE reflected below message.

" Acceptance of meters in case consumer elects to purchase a meter - List of meter dealers " I am ready to purchase out side what company you mention in the site.

so kindly request you to connect EB connection as soon as possible.