[Resolved]  Tanishq — golden harvest scheme

Hello,

I have taken the golden harvest scheme of rs. 2000/-. By the time of scheme they were pushing to take the scheme and stating its benefits and all.in their passbook below is mentioned:

"in the event the customer fails to pay his/her installment for any 2 months in 10 month period, titan will refund only the principal amount paid." its also mentioned that "customers are allowed to withdraw the money". They are thieves, please don`t invest in their schemes.

I went to the store to return back the money and they said that they cannot do that and rules are changed. Even if the rules are changed i will follow the rules by the time i have taken the scheme and which is written in the passbook and not what they are saying.

They have taken 16 k and not giving me back. Today one of the person from the kormangala store called and was trying to insist to buy the gold coin for the money which i have submitted. I don`t want to buy anything, why i will spend my 16 k on anything.

Please return my money back. My account number is[protected]
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Jan 27, 2018
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2017
Titan Company Customer Care's response
Dear Ritu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
Dec 27, 2017
Updated by Ritu B.
My account number with Tanishq is[protected]. So you can easily get my number from this. My email address is [protected]@yahoo.co.in
Complaint comments 

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My account number with Tanishq is[protected]. So you can easily get my number from this. My email address is [protected]@yahoo.co.in
Till now there is no contact from your team for refund of money.
Never harvest in golden harvest scheme of Tanishq. They will tell something qt the time of enrolment and at maturity time they will back off. They are cheating us and making us foolish.
Titan Company Customer Care's response, Jul 6, 2018
Verified Support
Dear Vinit,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve

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