Titan Company Complaints & Reviews

I had placed order for 2 watches on 8/7/18 i.e sunday by already making a online payment. but for my surprise when i am tracking on wednesday its showing as deliverd. so when i called customer care n told the matters i came to knw dat d name and phone no of my order ws linkd wid sum diff name n ws already delivrd to dm too. thy promised a resolution widin 48 hours bt nw its been 5 days and no reaponse from d team. Titan is just cheating customers. never buy the product frm such fraud company. hopeless service.

After repeated requests via emails to the customer care, my item is not taken back.As the item was for some special occasion, so I don't have spare time.Hence I have requested to expedite the matter.No response from the company.I also called to the toll free number, and got to know that, the whole procedure can take 17-20 working days.I think it is very much unfortunate.I just lost faith on the company.

I had given my watch just to change the battery Metal Arts Enterprises (Titan care) located at City Center 2, Kolkata. This showroom is an authorized Titan care showroom. I am complaining against the labor charges this showroom has levied on my bill for just replacing my battery. The problem with my watch was that my battery was dead, so they replaced my battery with a new one. The cost of battery replacement was Rs48/- and the labor charges levied was Rs295. The amount mentioned is as per the invoice receipt they gave me. The total bill I got for just a battery replacement was Rs343. Does it sound good? Does Titan provide service this way? You might be the largest provider of watches, but this is poor service. Just let me know this charge is fixed by Titan itself or the dealers are trying to cheat us?

Can Titan look into this issue and help me?

Note: Receipt is attached for reference.

Purchased Titan metal belt at Titan store nakkalagutta Hanamakonda warangal dist on[protected] with lot of hopes on quality parameters but soon I realised Titan is failed to stand on quality. My newly purchased metal belt colour day by day fading out. Need some proper explanation or replacement of belt wth which I can say my complaint been resolved

Hi, ,
I was charged Rs. 106 for a 30 sec battery replacement job as Labour charges. This was in addition to Rs. 60 as battery cost. This Labour charge is too high and that too in World of Titan showroom in Gomtinagar Lucknow. I saw thw techician take not more than 30 secs to take out the back cover of the watch and replace the battery.
I will also suggest everyone to avoid this outlet as the attitude of staff is horrible.

I have been using titan watches for last 20 years and had never experienced this type of fleecing in the titan showroom. I really want Titan to look into this and ensure no one is getting fleeced.

I had purchased a necklace vide BHU/CM/4845 dtd 04.07.2018 from TANISHQ Chandrasekharpur Branch, Bhubaneswar, odisha . Today i.e on 07.07.2018 I had given the same necklace for joining of some extender at around 645pm, the ground billing staff assured me to do the job within 1 hour and gave me the receipt. I came back exactly one hour after at around 8pm. To my utter surprise, forget about completion of my job...even the concerned billing staff had not sent the same to the workshop in 1st floor... even though I had told from the beginning to do the job within one hour as I had some important work to follow up. I tried to contact the shop floor manager to convey my displeasure, but I was told he had gone outside...anyway I had very little time to lodge a complaint.So I left the store immediately.
Sir, I can understand sometimes work can not be completed in time...but I am unable to understand why the same was not even sent to the workshop.
This is simply horrible to expect from a reputed brand like Tanishq.

BK Mallick

Today I visited Shakti Times in Jayanagar 4th block Bangalore, which is a world of titan servicing centre. I have some watch collection and went for battery replacement. They are collecting battery replacement service charge based upon model. For some of the models RS 50 and for some other models RS 100 + GST + Battery Cost.
May I know the reason why you people are collecting battery replacement service charge based upon model ?
Ideally it should be same service charge for all models for battery replacement right ?
Also what I observed is battery cost will be RS 50 but service charge is RS 50 (or) 100 + GST, which is more than equal (or) double to the Battery Cost.

Dear Titan,

I would like to bring this issue of imposing a heavy labour charge(triple cost of a battery) for just replacing a battery by your Titan outlets/Repair center.

Today(06/07/2018) i went to Titan, G1& G2, Pioneer Towers, Shanmugham Road, Marine Drive, Kochi-31, Kerala, to replace my Titan wrist watch battery, but when i received the bill, it was shocked. The cost of the battery is just Rs 48 and the Labour Charge is Rs 118(which was no mention to me before) and another 5 Rs for what nobody knows(118+5 =123). i find this so ridiculous act from Titan towards its customers, for imposing such a great Labour Charges.And when i enquired a local watch repair shop nearby, he used to replace watch batteries only for just Rs40 (including new battery) and Titan is just exploiting their customers which will lead to a very bad impression for Titan Company. Refer attached bill which i paid just for replacing a wrist watch battery.

Regards,
Bonny Antony
[protected]

I need a new belt since they is no stock in show room, they said that the model is expired so i need a new belt. I bingi rambabu goud from hyderabad. Model number - 1535yl04 titan, "strap replacement only" they said the has become old so they is no stock and the watch is 5 years old so i need some discount coupoun and iam privilage customer of titan both watches are purchased from your company so please replace the strap or give me discount coupoun. The showroom members are not responding so please grant my request. Thank you

Date of incident: 20.06.2018
Incident description: i had purchased a titan raga model # 9934ym01 on 1.07.2013 and also a emg which was valid till 01.07.2018. But on 20.06.2018 when my watch was not running properly, visited the wot jadavpur branch (Address : 27a, raja subodh chandra mullick road,, near jadavpur bus stand,, jadavpur, kolkata, west bengal 700032) and presented the emg card. But for some weird reason, they were not ready to accept this emg card which was still valid on that day. They didn't provided the service and was charging me for the battery replacement. Also took my card for 1 day to verify with branch from where i had purchased this watch and next day they communicated with the same argument that this card is not for battery replacement and i need to pay for the battery.
But with the same card when i visited the wot barasat branch, they replaced it without any cost.
Jadavpur branch person in charge was mr. Amar das who was misbehaving with me on this. This is ridiculous service provided by titan.
Please find attached the emg card.

Titan showroom at as rao nagar, hyderabad has replaced battery in my watch and charged rs 60 for battery and rs 295 as labour charges for replacing the battery. Watch model : xylys 9119sl04. I know labour charges are levied but not to the extent of rs 300 just for changing the battery. On top of this i was not even informed of the labour charges till the last minute and i can to know about the charges only after the bill is being generated. Please address the issue on priority before getting out of hand

There is a big scam going on as they declared 916 gold 15 carat. When we complained they say the salesman is new and does not know the procedure. They attempted to demean us publicly saying that we were carrying impure jewellery and we were lucky that it was 15 carat as they would not have accepted below 14 carats. On second time measurement the same jewellery showed 22 carats. The sales staff including the stores manager were incompetent and rude. They also handled my old jewellery ruthlessly and damaged he same. Though we buy your jewellery since last 20 years but our faith is in your integrity is fully shaken now
You have become a cheat company and trying to fleece your faithful customers. This happened in ahmedabad c g road store.

I purchased a wrist watch from an authorised titan shop in park street, kolkata. Its been one and half year since the date of purchase. It stops working after every 3 or 4 months. I got it fixed from that particular store twice when it was within warranty period. But now again it stopped working. I stay 200 kms away from kolkata. So its not possible for me to go to that particular store every time. My father had a titan watch which worked properly for almost 15 years. Expected 5 years of proper service in my case if not 15. Now i have no idea what to do. Please help me.

Hello Sir/ Madam,
Last year I brought your titan octane watch worth rs 8000 over a fossil watch because of two reasons.First and foremost because titan is an Indian luxury goods company ( Made in India). Second reason is reliability and trust on your brand. Once i brought this watch it starts changing its chronograph arrow in wrong direction. Within 3 months it stopped working. After repair also the dials were the same. After few months it stopped working I repair again and it was continue to have moisture in it. Then again stopped and so on. SO i wanted to ask do you really think your watch is worth the price you are selling or I was a wrong to trust your brand. I have used other brands watches they works fine. But why not your watches meets the exceptions of a buyer in this case me. Please dont make me repent buy trusting your brand. I dont know what you will do or change or replace watch or simply do nothing. But surely you are going lose one customer of yours.
waiting for reply rather an action.
Attached herewith bill and photo watch.

Team,

I have bought below Watch three years back and I tried to change my strap after one year. I went to several Titan authorized show rooms in Hyderabad and I wasted at least one hour every time. They took my contact details and told me that they will get back to me. I didn't get any call till now. Though I bought this for around 8K, I am using this watch as show piece in my home due to useless and worst support from Titan.

Buying cheap watches is far better than buying the watches from Titan. Don't sell expensive watches blindly in case if you are not able to provide accessories. Unfortunately I bought this watch and visiting all the useless Titan exclusive showrooms for straps.

Titan Obaku Analog Black Dial Men's Watch - 9303NL01

Dear team,

I am visited on so many your stores in bhopal for wristwatch leather strip, which is bought by your authorised dealer but still service was very poor and availability of accesories is not good

I need leather belt for wristwatch modal no. 9404saa, i think now modal no. Change for the same watch and new modal no. Is 9404sl01.

Please arrange brown leather belt for wristwatch modal no. 9404saa.

Thanks & regards
Vivek jain
Mo. No.- [protected]
Email id - [protected]@yahoo.co.in

Dear sir,
Please find the attachment of the bill given from your service centre.
I had given my titan watch to the service centre for battery replacement today.
But they charged bill for rs.350.31 (Inclusive of rs.53.44/- as tax.)!!!
I am very much surpriced that to saw the bill, the battery cost is rs.55/-, but labour charges are rs.295/- with out serviceing anything!!!

This is just cheating to your valuable customers...

I am ver much suprrised like 'titan' is doing like this.???!!! - it's rediculace!!!
Kindly look it and instruct the concern service centre to return the excess abnormal charges to me
Expecting your reply at the earliest.
Thanks and regards,

S surayawanshi

Bsnl colony
Chhindwara main telephone exchage
Chhindwara m. P. - 480001

Mobile no:[protected]
Email - sur.1980.[protected]@gmail.com

I dheer singh 100% disabled defence person wanted to sold out my gold bangles which were purchased from tanishq gold souk gurgaon, the person at the counter asked my cancelled cheque and aadharcard, i gave the same to rhem, but the person refused to take it as my name in aadharcard dhir and in cheque was dheer, it is slight mismatch in name which is acceptable even in the banks and in govt. Undertaking also they harassed me for this silly thing. I want you to take strict actions against them. Please provide this service to my home as i am 100% disabled person.
If not i will forward my grievances to
District consumer court
National consumer forum new delhi

Thank you
Dheer singh ([protected])
818/7a ashok vihar phase-1 gurgaon

I bought this titan edge on 2012 at thiruvananthapuram. After one year, one of the number in dial had fell down and soon after the following year another one fell down. I asked to replace the watch but it was just repaired (Stuck the fell down number). This time many of them in the dial fell down without any reason. The numbers are 6, 7, 10 and 11 (Refer attached photos). The don't need this to get fixed and after some years to complaint again. Please take this and provide me alternate one. Such a costly watch disappointing me. Please contact me asap.
My email ids are
[protected]@rwdi.com
Vinoth. [protected]@gmail.com
Phone [protected]

Money sucking repairing service by titan showroom, chinchwad branch, pune.
To change the wrist watch cell which cost 60 rs (As per titan showroom), they charged 200 rs labour charge which hardly took 2 min to change the cell. If you go to local shop you can get the same done with only 20-30 rs as labour charge.

For customers, it is recommended not to go to titan showroom repairing service if watch is not falling under warranty period, and small damages need to be fixed. Prefer local watch shop to get it done.