Titan Company Complaints & Reviews

I got the batteries of my fastrack watch replaced and was charged rs 355 for it which included rs 250 as labour charge. This is outrageous and not at all acceptable. You expect us to pay an amount of rs 250 as labour charge for battery replacement?? Is this some kind of joke? And the shameless titan staff replaced the batteries within 2 minutes and still charged rs 250 as labour charge. I want titan to do something about it and do something quick. Being a loyal customer of titan, i expect this to get resolved quickly.

I had lodged a complaint on 21/11/17 regarding slow running of my new watch, hardly 5 months old, . I have handed over the watch to the service centre at overbridge, Trivandrum on 21/10/17 (that was second time). The watch is not yet serviced and returned to me till the day...
Very good company!!! You have not even shown courtesy of responding to my complaint nor seen instructed the service centre to return my watch. It's more than a month now...I have preferred. a case with consumer protection cell, Trivandrum against this atrocious action..I feel others should also join...
Venkiteswaran [protected]
Trivandrum

I had purchased a raga ladies watch worth about rs.7000 at "world of titan, gajuwaka, vizag, ap in 2016.
After reaching home we found that it is not working. Immediately by
Complaining, the dealer has changed its machine/ battery and returned.
Again now since last one month same watch is not working. It seems titan is
Selling all damaged watches in their shown under the great brand shadow of
Titan raga with high price tag.
Another great thing is, four days back i had given the watch to the dealer
For checking but they did't bother to call me back till now. Today when i
Called them, they are asking me where is the watch, when you have given,
What type of watch etc. It means no body cares about the customer. More
Over manager is not there in the showroom and others does't want to give
His cell number.
Today (Thursday) i had called to titan tollfree number, they took the
Complaint and said that, their zm will call only on tueseday i. E. After 5
Days.
This is the status of titan a great tata's company. They have more
Formalities than a central govt. Employee.
Now i understand, why tata s are facing problems?
With this i lost my earlier confidence/ good faith on titan.
If any body feels responsible from tata, please respond immediately and
Resolve my problem.
K v v prasad
(C) +91 [protected]
[protected]

Variant no.-nf6113sm02 (Df488) watch was brought from world of titan, unit no. S006, south city mall, ground floor, 375, prince anwar shah road, kolkata – 700068 on 22/01/2016. Extended maintenance guarantee (Emg) were also bought along with the watch.
The watch is not functioning properly since after it’s purchase. It getting stopped even after repairing from your service centers. For instance, it was repaired on 10/10/17 (Invoice no. 127, caf no. 144) again need to put in repairing on 21/10/17 collected on 30/10/17 (Invoice no. 187, caf no. 315). It has again got stopped working.

I replaced my Titan edge battery today at "World of Titan, C.G Road, Ahmedabad"
Was billed Rs.327/- with Rs.177/- as labour charges with the battery of Rs.150/-. This is exorbitant!!!
They did not clarify the charges prior to battery change. The watch was not serviced or anything else. Paying 177/- just for battery change how's against the core value that Titan is renowned for. For the elite product like Titan edge, where most people prefer genuine Titan spares...labour charges ought to be minimum or complementary. This was a very forgetful experience. Many good local shops wd have done the same much cheaper!!!

I got a new watch nh9327sm01a in june 2017.. Slow running.. Gave to service centre trivandrum m g road in august and october 21.. Not yet corrected till date.. Titan image should not be tarnished... Immediate attention required.. Despite repeated requests the watch is not yet corrected nor returned to me this day... What should i do? I will be glad if i get a new one for the same price of 4600 or so... Kindly respond..

Hi,

I am facing similar problem, purchased titan obahu model no 9796yaa, i am unable to get the watch strap, tried many stores of titan in bangalore, also today registered complaint with complaint no.[protected].

As committed, they have taken two days time to call back, hoping to get positive answer from titan team.

I am a titan customer since a decade and now to buy titan products i am rethinking.

Raveendra
[protected]@gmail.com

I have purchased a sports watch (Model number:77027pp03) from a military cantin store in pune city and since the day i have purchased that watch is not working properly, it usually gets stop after 2 to 3 days. I have also dropped it to the store two times, but they are not doing anything, they kept it for 7 days and did nothing to that, they are not even bothered to repair it. I am very much disappointed by the services that has been given by that titan store. It would have been very good if i would have gone for any other brand. I am regretting my choice of going over a big brand name like a titan.

I went for battery replacement for my titan watch model no. 1205sda on 14 nov 17 at titan showroom world of titan g5, rg complex, sec-5, dwarka, new delhi-110075, sc code an164, gstin no. 07aaahm2313l17f and was charged rs 355/- for battery change which included rs 60 battery and rs 295 for labour. How can labour charge for battery change be so high. No other service was sought or done except battery change. When questioned on the same, it was told that it was the policy of titan to service the watch along with battery change. Neither did i ask for anything except battery change, nor was anything done by showroom as. I got battery change done in front of me within 5 minutes. The photo of invoice no. [protected] dt 14 nov 17 is attached.
My personal details are as follows:-
Wg cdr ashish agarwal
Email [protected]@rediffmail.com
Mob-[protected]

I have purchased a wrist watch from a titan store in db city mall, bhopal, mp, and since the day i have purchased that watch is not working properly, it usually gets stop after every hour or two then starts then stops. I have also dropped it to the store two times, but they are not doing anything, they kept it for 7 days and did nothing to that, they are not even bothered to repair it. I am very much disappointed by the services that has been given by that titan store. It would have been very good if i would have gone for any other brand. I am regretting my choice for going over a big brand name like titan.

Dear sir,
Please find the attachment of the bill given from your service centre.
I had given my titan watch to the indore service centre at orbit mall for battery replacement yesterday
But they charged me 355 rupees.
I am very much surpriced that to saw the bill, the battery cost is rs.60/-, but service charges are rs.295/- with out serviceing anything
Not even the representives are not tell before replcing
They not even clarifining my doubts regarding this - very worst customer relation in this service centre.

I am a customer of your jewellery from berhampur, odisha and bhubaneswar also. Now i m residing out of state. Almost each month a get a phone call from your berhampur office over my phone no [protected] for which i get disturbed, each time i request to delete my mobile no so that i do not get disturbed. Today at 03.05 pm i got a call from your mobile no [protected], i requested not to disturbe me. That man attending the mobile ordered me to lodge a complaint which is the only best way according to his suggestion. Please educate your staff attending on said mobile number to behave properly and delete my number from your list so that i do not get disturbed next time.

I have already logged compliant in this form regarding my watch worst service done by titan company service center and i got call from the service center after again i had handover the watch to titan service center as per their instruction which they had confirmed within 2 days they will find the solution.. But till as of now i didn’t get any solution from them and also they are not picking my phone and not responding my mail.. I have never ever seen this type of worst service from any company …

Titan company — sonata nh77030pp01j superfibre ocean iii analog-digital watch service not done properly and its not working..
Service no: [protected]

Dear sir/madam,
I'm a loyal customer of tanishq since long.
These are a pair of bangles bought from tanishq jodhpur showroom on early november last year... I'm astonished at the making as when i tried today the bangle broke... As seen in picture below.
I tried it only once and i was really shocked at the poor make of said bangles.
I would appreciate if you could please suggest an alternative.

1.in my 2 year old titan wristwatch which started loosing time, for a simple replacement of a button cell costing rs 60/-, i was charged rs 250/- i. E. 416% of the cell cost as labour charge at titan showroom fogla durables ltd, 56 circular road, lalpur, ranchi on 03 november 17.

2. This 416% as labour charge is unacceptable and tantamounts to unethical trade practice.

3. No titan authorised service centre in ranchi is replacing the rs 60/- cell without additional rs 250/- labour charge.

4. Bill is attached for reconciliation.

Vikas pandey
[protected]

I have world of titan gift cards worth rs. 5, 000. It's been more 8-10 days i am having it but still its not activated yet. I gone to shop for watch at titan showroom. They said this cards dosent have value until its activated so where my 5, 000 rs. Gone. I tried calling customer care for 100 times but they didn't not have solution. Drooped so mails but don't have any idea to solvey problem. I want to tell everyone, never buy titan gift cards. They are cheaters

My watch not working past 2 days. Then i give to taitan showroom for replacing battery. But service technician told your watch full damaged. So board replacing. That price is 700. Suddenly i take the watch & go home. Rich the home my watch continue to run still.. Technician may be fraud... Address : taitan showroom, omr road, igp bus stop, chennai-97.

Hi,

This is to bring to your kind notice that your staff - mrs. Sreetama mukherjee of your titan care centre - d. H. Road brach, kolkata has behaved unethically & rudely with me on 16th september '17.

The proceedings which have taken place are:

1. I have changed my watch - (Minute) battery on 20th may'17 - the bill is attached herewith. For this you have confirmed me that 6 month warranty if any problems occurs with the battery.

2. Now today (16th sept'17) when i found that the minute battery is not working i went to the same titan care - d. H. Road branch to check it. They checked it and replaced that battery. During delivery of my watch mrs. Sreetama mukherjee told that i have to pay for it. When i mentioned about 6 month warranty part, she said to me that the last time they have changed the hours battery.

When i objected that it was the minutes battery that have been changed last time, she said that "we do not belief you, we only belief what the engineer says". She argued and behaved very badly during the whole conversation, also when i objected about her behaviour she said "you can complain anywhere you want, i don't care about it, and you have to pay for the battery".

I had to pay for the same battery again, is this the way the brand titan treats their customer. Both the bills are attached below. Waiting for your valuable response.

Regards,

D. De

I have purchased one Swiss Xylys watch from Titan World, M/s Soni power fashion located at Baguiati, Kolkata on 29/10/2017 at around 6:30 PM and on 30/10/17 (Today), I have visited the showroom for exchange the product due to colour of the product. I also want to purchase two other watches against exchange of the same. As per Titan company return and exchange policy, any product can be exchanged within 30 days from the date of purchase and same should not be used.

This for your information that I have not used the product till now. But the seller refused to exchange the product . They are showing lots of reason not to exchange.

Kindly do the needful at your end.

Regards,

Rakesh Das
Email Id- dassima.[protected]@gmail.com
Mob- [protected]/ [protected]

I have purchased sonata watch 13/6/2017 through flip kart and its got anlog machine issue after 3 month, then given the watch for service to the local store at kochi, kerala after they had sent the watch to company.. That service taken around 20 days but now the same problem happens the watch not working yesterday itself.. I am totally disappointed with the service and i need new watch or my money back.. With in 4 month its got problem 2 time and also service taking too much time.. I have raised the compliant before regarding local support is very bad..

Regards
Hariharan kg
Ph: [protected]
[protected]@gmail.com