Titan Company Complaints & Reviews

Customercare

Dear team,

I have purchased titan - sonata watch nk77004pp01 - hsn code 9102 from mulund w wot - jai shiv shakti bulding, nehru road, mulund w showroom. But after 3 to 4 days found watch belt pin removed during watch in hand. So tried to fix by nearest dealer and again next day found belt pin removed. So visited mulund w showroom - wot where showroom manager told that belt is not in warrently so will have to pay 600 rupees approx. So escalated call to titan customer care where guided and helped me to submit watch in another nearest showroom. So went to wot - thane showroom where requested to submit watch and informed me that 280 rupees will have to pay due to respective part is not under warrenty. So submitted watch on 9th aug. 2108. After follow up with titan customer care received call on 23 rd aug. 2018 that watch repair part is available so visited on 24th aug. 2018 afternoon in thane showroom and collected new belt with 280 rupees paid.

But on same day belt pin removed from watch so again visited wot - thane showroom on 25th aug. 2018 evening and requested to provide alternate solution or replace with another watch in that same range. That time wot - lady executive informed me that i will change belt pin and in future if found same problem then will try for alternate solution.

On 25th aug. 2018 my self found titan - sonata watch belt pin again removed. Now till me how many times i will have to visit titan showroom for my watch to get repair even after escalated to provide alternate solution. I think this watch belt pin is not strong.

My humble request to provide solution as i am very old user of titan from 15 yrs but unfortunately will have to say that i am not satisfied with this product.

Kindly revt back asap as i have waited almost one 25 days but couldn't use this product properly due to poor quality of this watch.

Hello team,
I want to replace strap of my obaku watch but it seems this strap is unavailable. I already tried to search strap at 3 different world of titan in mumbai. I checked for strap for my watch at ghatkopar branch for more than 2 years as use to say we may get that, but could not get strap. Titan world guys says that strap is out of stock and they need to order but it has been 3 years or so i am keep approaching them but not getting any response from them.

S a divekar

For tanishq golden harvest schme i made on line payment on 15th augthrough tech process gateway
Golden harvest ac[protected]
First attempt canara bank master card ending with..0283 amount rs 5000
Transaction ref458272
No ack recd however my bank approved shown as paid.

Second attempt scb card visa ending with 6849ref [protected] 115th aug amount rs 5000 scb approved payment
Bill desk gateway
Third attempt! 6th aug
Scb visa card ending with...6849 approved ack also recd from titan

You are requested to arrange reversal of payments made through tech process gate way on 15th for the first two transactions rs 5000 each

Hi
We purchase one diamond item from tanishq dwarka new delhi branch in dec 2014 with total cost of rs 3, 08, 000.00.
The sales man told me with 2-3 the valuation will be more than cost and you can return the item to us.
Now when we approach to them after more then 3 years to our surprise the valuation is 2, 25, 000.00 only
We have sent complaint mail to customer care and one divyang thakur called me and told me that making charges was rs 90, 000.00. No one told us at the time of purchase about this much high making charges and also making charges was also not mentioned in bill, mr. Bhasker bhatt md of company is not approachable. No one is ready to give his contact number i think in india approaching pm of india more easy than taking to md of company.
The are cheating the general public.
I think they are fraud company.

Rajender kumar
[protected]
New delhi

This company is the biggest liar. My father bought a diamond necklace for my mother. Tanishq promised my father that if he wants he can sell the necklace back to them at a better price. But now the company is paying 90, 000 less and calling them as making charges.

Please save your money and never ever buy from Tanishq. They will make every effort to loot you.

I own titan xylys wrist watch which is the most expensive product from titan.

Suddenly my watch stopped working & its assumed that battery not working. Today i visited world of titan @ mgf metropolitan mall gurgaon 100002 - which is owned by pure earth to get the battery & strap replaced.

I was told that battery & strap of the said xylys model is not available in the store. When i requested them to arrange for the battery & strap, they were extremely reluctant to register complaint.
After lot of discussions, when they registered complaint, i was told that it would take 60 days (Sixty days) to arrange battery & strap from other location. (I am attaching scanned copy of acknowledgement form) which clearly states that approx delivery is 15th dec 2018.

My question to head of customer care at titan is... Which world is he living in??
How can they expect a customer to wait for 60 days to get a battery & strap replaced & be without wrist watch??
Do they have a common sense that for such regular consumable items (Battery & strap), they should not have service delivery promise more than 72 hours or 3 working days.

As a consumer, will customer care head of titan would wait for 60 days to get a battery & strap replaced???

All consumer durable companies have a defined tat (Turnaround time for any complaint redressal). Even if spare is not available for any model, it is ordered to central stores at that moment & same gets couriered in next 24 hours.

Practically any spare is made available in 2 to 5 working days where in titan needs 60 days to arrange for a battery & strap which is the most basic consumable for any wrist watch.

Have i made a mistake by spending rs 26000 to buy a xylys from titan??

I am also surprised that there is no e mail id given at titan web site to contact them or send a complaint in writing.

With this complaint i am trying to reach out to titan customer care head to get the battery & strap replaced in 7 days time.

Thanking you,
Arvind verma
Mobile no - [protected]
Gurgaon - 122002

Date 12 th august 2018
Tanishq stores, shrdhhanandpeth, nagpur.
We went to tanishq store to purchase, 'miya' brand ear rings for gifting it on the occasion of rakhi festival. Last year also we purchased 3 such sets from the same store. The complaint is about attitude of the sales women, who showed complete disrespect as we asked for cheaper option, her facial expression were insulting and indicating as if we are not 'worth', entering the store. She shown us only single tray with 10- 12 sets and informed that it is only thing available. For more than 10 years we have been purchasing jewellery from tanishq with full faith as it is tata's enterprise, but never expected insult from the staff.

I am in displeasure in saying that i purchased fastrack analog watch(3112SL01) from reputed shop at Nalasopara west, Mumbai on February 2018. It worked well for 4 months only and it stopped working. I approached the above said shop and returned with minor repair. It worked for only few days and stopped. Again and again the same problem occured.

Please replace me the new watch as i already paid hefty amount for this so called branded watch. I want replacement...no repairs

Melvin
[protected]

I ordered 2 platinum bands on 8th of July (Invoice no - PXB/CM/5029) with a delivery date of 8th Aug from Tanishq (Phoenix Marketcity, Bengaluru). While placing the order, I was told that making charges are appx Rs 1000/gram. On order delivery date I was charged with a making of more than Rs 1900/gm.

Also platinum rate decreased from Rs 4350 to Rs 3350, which marks the huge depreciation of value of bands within a month.
One simple explanation I want here, how come your making expenses have doubled within a month and why customer was not notified about the changes and given an option to cancel the order ? This points to a serious discrepancy in pricing and lack towards transparency to customers.

Is Tanishq following any standards for pricing, how the metal price will fluctuate by Rs 1000 within a month and making charge will increase by Rs 1000.
This sounds like I am dealing with a local non registered shop. Both these fluctuations are against customer interests without keeping any standards in mind, and I will be raising this in consumer forum in case not responded properly.

Non availability of original leather strap for titan wrist watch obaku 9299sba is a problem. Kindly pay attention towards it and make it available. It's very bad on titan s part to sell watch for 9000 and then they stop making watches and straps also. The strap for this watch should be provided as soon as possible. Otherwise paying 9000 in purchasing the watch with zero service after that is just pathetic. Titan company should pay attention and make leather strap available to the customer

I made an online pmt on titan website and placed an order for 1 amalfi blue mens perfume on 2nd aug 18.

An amount of rs. 2195 has been debited from my credit card via payzapp.

However i 've not recd any acknowledgment or order details for this payment.

Have complained over email 3 times but in vain.

Give me my product or refund. Titan team is taking to long to confirm either.

Call me on [protected].
Regards kunal shah

I have changed cell in my titan watch. Cost of cell was 60 rs and the labour charges were 177 rs. When i asked them about high labour charges they couldn't explain and said it's original cell, so it costs that much for that. I need help regarding this. How can they charge almost 300% more money for just changing the cell?? They didn't even tell me why excessive charges were applied? As a customer, i need to know and i have right to know for what i am paying my money!! Please look into this quickly.

I bought a raga watch from a titan showroom in officers line vellore, tamil nadu. They have given me a dead watch right from the beginning. And when i am asking them to refund me my money and take the watch back, i am not getting any response from them. Really pathetic experience. Now i don't know what to do. That watch costs 5000 rupees. How to get my money back.

Dear sir,

I am purchased fast rack watch (Model n4053pp01) few years before.[protected] that date i went titan car center salem to change my strap. The store customer car told this is out of stock... After she replied my request take order from other store... Its take 20 -25 days... I give my watch and got from the store customer acknowledgement form and jo number is jo[protected]. After 25 days i call to store... She simple replied no stock... Pl wait for another 25 days...

After i contact toll free number of titan and speak to above story and he replied order taken and strap arrangement form (Titan care [protected]) the some other shop. After 2 days again contact titan care given courier pod number also... (Waybill no : [protected])

I attached track for given below :

Status and scans
Location details date time *
Waybill no : [protected]
Coimbatore shipment delivered 24-jul-2018 21:42
Coimbatore shipment out for delivery 24-jul-2018 14:04
Coimbatore consignee not available 23-jul-2018 21:13
Coimbatore shipment out for delivery 23-jul-2018 12:18
Coimbatore no such consignee at the given address 21-jul-2018 18:10
Coimbatore shipment out for delivery 21-jul-2018 12:30
Coimbatore shipment arrived 21-jul-2018 10:56
Coimbatore shipment arrived 21-jul-2018 10:56
Coimbatore hub shipment further connected 21-jul-2018 09:50
Coimbatore hub shipment arrived at hub 20-jul-2018 17:37
Salem hub shipment further connected 20-jul-2018 11:29
Salem hub shipment arrived at hub 20-jul-2018 07:10
Bial hub shipment further connected 20-jul-2018 00:53
Bial hub shipment arrived at hub 19-jul-2018 23:45
J p nagar service centre shipment further connected 19-jul-2018 22:37
J p nagar service centre shipment arrived 19-jul-2018 18:07

After i got pod number and track the shipment... But still not contact from the salem store titan care i am waiting for my strap...

Note: its my wife wedding gift... So its my sentimental attachment with my heart)

Its not under stand the salem titan care center.

Address for the titan car center salem :
Titan car center salem
108to 111, pookoodai complex
First floor, four roads,
Salem-636009

Ph:[protected]

Waybill no : [protected]
Pickup date 19 july 2018
From bangalore
To coimbatore
Status shipment delivered
Date of delivery 24 july 2018
Time of delivery 21:42
Recipient vimal

Kindly i request take the action and change the strap do the needful at earliest.

Regards
Deepan chakravarthi m
[protected]

Today i had done a qerry about the gold price in tanishq showroom they had given me the a rate of 22 ct gold at 3090 per gm. When i had done a qerry in pc jewelers they had given me the rate of 22 ct gold at 2761 per gm there is a deference of 329 rs per gm
Acording to mcx today gold price is 3010 for 24 ct per gm
This means that tanishq is doing fraud the customer and also going beyond the government rules and take advantage of the customer and making them fool

Hi,
I have purchased a watch (Nkcuo38pp01) for my kid, but within a month seconds needle was came out from its location. I went to show room on sunday and informed the issue. Titan care told that right now we don't have needle you come on tuesday i told it's ok keep this watch and let me know once fixed or let have your contact so that i can call and come and know whether required needle is available or not. He told don't worry it's matter of 5mins to fix. As i was bit busy i visited them on friday. Now they are telling that we have required needle but collect next day (After 24 hours time). They are telling it need to keep in observation. Whateveray be the reason. It is not correct to give false statements and waste the valuable time of customer. It is very bad experience titan. Thanks

I purchased a bangle (Product code:512017vejriaoo-bangles) yesterday.net weight of the bangle is 27.765grams.
Today morning when i wore it within 10mins. I realized that that it is not possible to wear it any more cause its edges on a joint are hurting continuously.
For me it is not possible to come immediately for repair but i hope it will be repaired on my next visit without any charges because it's none of my fault.

Sir Maine Titan Ka automatic pulse watch Liya hai kal hi Mumbai se jiska model no 90037YCA hai Par sir ye watch hath se nikalne Ke baad bhi chal ku rhi hai jabki ye pulse se Chalne wali hai aisa ku ho rha hai jabki iska Maine 21495 Rs paid kiya hai jo bhi ho pls sir reply me jaldi Maine Abhi call bhi kiya the Titan Ke customer care number Par to unhone bola k hand Ke movement se chalti h ye watch Par meri Samjh me nai aaya

I bought a diamond nose pin to wear on one ear, from Tanishq, Angul, Odisha. But the next day decided to exchange it for a pair of diamond ear pins. But when I reached there, the attendant started babbling that, you cannot get the exact refund on the product since it's diamond not gold. Then when read out their return policy to them they finally complied that it can be done. Then they said that their servers are down since 2 days and it's gonna be the same for the next 2 days. so I went after 2 days and still they maintained that the servers are down and nothing can be done. Even the management refused to do anything about it. How do you plan to stay in business here with such a crappy service and management. It's a shame. I am yet to get any word or exchange from these people. Tanishq sucks big time. My first experience and it's so bad.

Around 10 months after purchasing the titan htse watch the silicon strap broken down while traveling
The watch fell down and stopped​ working
Now they term it as accidental damage and claim it won't be considered for warranty
When the company is charging such high price why can't they provide Google quality strap
The fastrack watch which I purchased for Rs900 around 4 years ago is still in proper condition with its strap
My request is please provide quality product when the company is charging so high
Actually it's a scam of giving warranty on machine and providing low quality strap for which they charge high price on damage of strap