Titan Company Complaints & Reviews

Dear Team

Please find Order No EC00328471 dated 10.05.2018 and EC00333814 dated 16.05.2018 for your information and necessary action. I just want to know how the Tata team done the such big mistake.

On 10.05.2018 i booked a watched ( Stock left 5) as per your website delivery time is 7 days. However i called the customer care.

After calling to your customer care executive to Ms. Jaya. She told me your order was cancelled. I told her no body inform the same after seven days. And your company told to the customer we will deliver the product with in seven days.

As per your customer care executive All the 5 watches defective. Then why your team promote the product in website. and why the same not communicate the customer after 7 days. If today i dont call i dont know what to do your team.

Still the watch is promoted in your website please check and remove the same on priority.

Thanks and regards

Nirmal Yadav

Purchased a 8mtr x 5 mtr x 3mtr carport on the 1/2/2018 and it has not been erected as yet.
To date it has been 4mths from date of purchase, and 8weeks from date of delivery of the carport.
All the necessary payments were made on time and in full.
I obtained all the necessary council requirements and provided this to titan.
I also have expensive vehicles ($100k) sitting out in the weather.
I await your reply.

Hi,

I bought a kenneth cole watch (Ikc8045) for rs. 18995/- on 21st july, 2015 from the helios watch store, saharaganj mall, hazratganj, lucknow. The watch had stopped working and i had given it to the authorized helios store on 26th dec, 2017.

Since then i have not been contacted from the company. Last week when i visited the store i was told that the watch cannot be repaired and i will be getting a refund of rs 8547/- (Around 45%).

I have always valued your company and hence i would like a full refund of my watch as i would like to purchase an alternate watch instead. I will continue to be a customer of the company if the issue is resolved.

Please find attached a copy of my original receipt and complaint receipt.

Regards,
Tapas gupta
E-mail: tapas. [protected]@gmail.com

We have given order for product code 5110982HVAAOO- 7113 on date 04/03/2018 of gold jewelry of 95 gm weight. It estimated value as per order is Rs 371218.43 and the delivery date was given 19/03/2018.
Amount of Rs 2, 00, 000/was taken in advance which was made as per details
Under Tanishq -GOLDEN HARVEST SCHEME-
Doc No.8054dated 4/3/2018 payment mode CN-by ALOK Saxena-Rs1, 00, 000
Doc No.8055dated 4/3/2018 payment mode CN-bySEEMASaxenaRs1, 00, 000
The company called us on 13/4/2018. when we went their our product differ
from the one which we have ordered for i.e. Product code 511092HVAAOO-7113.
The company has made jewelry of matte finish, which does not match with the order placed of the order placed. The company Sales manager Mr. Agarwaltook our REORDER but till to date, the company has not given us the product.
The company should compensate the harassment cause and should refund the amount with due interest occurred on it.

Dear sir,
I booked a ring at your tanishq stote karnal (Haryana). I ordered a ring of 19 no size. Delivery date was 20.04.18. I pais rs. 20000 advance. I called tanishq store and tried to confirm whether ring is ready or not till 22.04.18 but ring was not ready. We visited store again on 29.04.18. They tried to give us a ring of 18 no and forced us to accept this but we did not. This is lack of service. Company does not get the item ready on its given date. Secondly it force to accept any other product. Please look into the matter and refund my rs. 20000 and till date interest on it.

Regards,
Gagan mittal
[protected]

I opened a GHS account on 18/04/2018 whose details are as below:-
Account Holder's Name :Neha Johri

Account Number:[protected]
Installment Value: 3000.00
Registered Mail ID: [protected]@gmail.com
Maturity Date: February 18, 2019

But i would like to bring to your notice that on the form filled by me in Tanishq store at Shipra Mall Ghaziabad, my contact no. And addresss has been mentioned which are current and updated one.Whereas in the mail i had received my old contact no which is no longer in use.

So i requested them to update your record's as per the below details and same need to be updated on pass book, when i had visited the tanishq store in shipra mall to receive the GHS passbook only the address was updated not my contact no. When i had informed to the person attending at the store he said after a long conversation that he will get the same updated and asked to submit my id proof again and he cut the previous number in my passbook and wrote the current one.
Later when i tried to register myself to pay the emi then i was unable to do then i contacted customer care she asked me wrote an email again along with id proof.

Again i wrote an email but still my contact number is not updated in tanishq database always i receieve email from titan that details are updated but still not able to register online at tanisqhwebsite.

Correct contact no is-
Mob. No- [protected]
Address - G 11A, Gaur Valerio Ahinsha Khand 2 Indirapuram Ghaziabad
Opp. DPS School

Do you give any receipt or bill saying what repair has been done to watch in warranty period? I submitted my online recently brought titan watch to service centre which i got after 5 weeks. Did not receive anything saying what repairs has been done to the watch. Dont you think that is custmer's right to know? What if i have to give it back for repairs again?

I was ordered a chain but was return it bcoz it had not stamp of 22 k so i titan company give gift card to me 14000 someting than i place anew order but it was not deleverd bcoz i was lost my phone i accept this a genuine reaso after it 2 to 10 times i was call n say kindly update my phone no one responed me for that after it they say place a new orderi was order again but they do not deliverd my order why i dnt know every time ur no get offf how many times i update my no finally u just tell me that u deliverd my order or not my registered mobile no is [protected] saeyad and silkey say to me that we ill cancel ur gift card plz help me i m not unable to pic my product u r unable to update n deliverd my orderagain i tell u that my updated no is [protected] kindly help me otherwise i ill complaint to police they ill solve the problem
Regards
Lavya varshney

Hii this is lavya i dnt have my order no but i have my registered mobile no my no is [protected] i was returned a chain reason is it had not stamp of 22 k so i return it i got voucher for it i use it to purchase of chain and studs from 30 th march they dnt deleverd my products becoz my no is switched off i can accept thats a genuine reason bcoz i lost my phone after it 2 to 10 times i call to titan company to update my no they dnt lisen me n avoid my calls every employ give different different statement to me they being vry rude with me sillky n saeade they check my passion level i was waithing my order before 1 month but no one give me update for my order kindly help me n they was told me if i ever call n ask them about my order they canceld my gift voucher kindly help me otherwise i ill complaint to police they ill definate help me
Regards
Lavya varshney

Hi Team,

It’s very disappointing, that if you buy gold-diamond love bands ring and the diamond from that ring got disappears. The love bands are in pair & gold plated with a single diamond on it worth Rs. 60K. The TANISHQ brand is making their clients very very unhappy.

I brought the love bands from TANISHQ because it is a trustworthy brand for everyone but from now onwards I will think twice to make any purchase from it. After being a loyal customer of TANISHQ, now the TANISHQ is cheating on their loyal clients. I bought it for my parents on their silver jubilee anniversary. And after buying that pair of love bands, the diamond from the ring got disappears in 15 days only. And there is a pair of love bands and both are now diamond less.

I don’t know how the TANISHQ team works on their products. Really Shameful. Don’t know why the making charges are for, when the TANISHQ really can’t make it properly. The quality of the products that it can’t resist for even 15 days & the team promises for entire life guarantee for their products.
Please assist in this matter. Don’t know what to do know.

Your client,
Disha Sharma
Email id: disha14.[protected]@gmail.com

Hi team,
I am feeling very dissatiafied as you dont care about customers emotions. I purchased a titan watch to present it as a gift for my father (Who is living in a village 250 km away from delhi) after getting my first job's salary. But within 5 months slowness problem arised and then i took it to world of titan store laxmi nagar, delhi but they said their technician is not available and advised me to come next week. Then again i visited their and they took it for 2 weeks and after that told me their is no problem and everything is fine. But when i again sent this watch back to my father in village it stopped working fully. Then third time my wife visited the store and again they said their technician is on holiday and said come after 20 days. And then after 1 week, 4th time i visited to store and after so many discussions and arguements they took this watch and said if you want to complaint this then go ahead. So, after all these things, how a company can think that its customers would be loyal enough and will do a good word of mouth. You do not care about your customers and their emotions. So, i want my total refund for it or else keep this watch with you. I will buy from any other company for my father.
Thanks,
Jagtar singh

I ordered couple ring 15 days back at tanishq, banashankari, bangalore.

They took both of our ring sizes. When we went to collect them on last sunday, our rings were bit smaller in size. It was not fitting correctly to our ring finger.
None of the members were looking responsible. Instead they try to hide the mistake.

I am investing on ghs also. But after this ghs, i will never turn towards tanishq and also inform my friends and family to not visit these show rooms for any good purchase.

Also, when i ask for looking at options of couple ring, they had no choice and advised to visit mg road branch. This shows that they are least bothered about customers and having good relationship.

Totally dissatisfied with your service.

Regards,
Vinay tj

Hi titan customer care team,

I have been a satisfied titan customer for years now. But the experience i
Received today is making me re-think on my trust and the faith on customer
Commitment titan is known for being a tata enterprise.
I planned to buy a forever kolkata collection of "forever kolkata -
Inspired by victoria memorial 1740sl01" and visited your website
Titan.co.in (Pathetic user experience based on response time and password reset speed) on 28/04/2018 where i was shown an offer with offer code "infinity" which was valid till 9:00 pm ist. I checked the offer at around 7:00 pm and it was showing rs.800 discount as the price of the watch is rs.5535 (Rs 800 discount for purchase over 4000). I came back to website at 8:30 pm and tried to use the same (The offer "infinity" was still popping up in the screen). To my surprise the cart started showing only rs. 554 discount which was for the next discount "midnight offer of 10% discount from 9:00 pm ist 28/04 till 9:00 am cst 29/04/2018). Even after applying the discount code the, the correct discount of rs. 800 was not applied. When i contacted customer care, they had no clue about the offers (I can at least expect that customer care would be aware of the offers going on.. At least with my experience with other website customer cares. But it is unfortunately not the case with titan). With all these hassles i decided to back-out from the idea of buying the watch, as when i cannot trust your website or customer care, how can i trust the purchase protection and post purchase experience. This is not a question of rs.250 additional, this is a question of integrity which titan should have to serve it's customer. I expect a resolution of this problem, as i know i may be one person raising the voice while more customers are facing the same.
For your reference, i am attaching a screenshot which i took just before it was 9 pm

For any further query i can be contacted on my mobile: [protected]
Thanks,
Sourav dey

Just to add.. On mailing to customer care i got the below response where the complaint number is not written. It shows the quality of website and it's management:

"dear customer,

Thank you for your email to titan company ltd.
This is an auto generated email response acknowledging your email.

Your service request number is:.

Kindly quote this for all future interactions pertaining to this service request
Our customer care associate will get in touch with you within 24 working hours

Warm regards
Customer [protected]@titan company ltd
"

I purchased a titan watch at phoenix market city, bangalore on[protected]. Unfortunately my watch lock got dismantled from the strap. When i approached the service center with the valid bill, they are telling this is physical damage and lock replacement will not coming under warranty. I don't know how they are deriving this a physical damage. Actually i would say this as product issue. Why this kind of issues not covered under warranty?
Another thing is like they ask me to change the entire strap instead of lock and they will charge 1300 for that it seems. After arguing with them they accepted to change the lock, but they want me to pay 500 for that and they will provide only manual bill for that. I just asked them how they are deriving the cost of lock. But the reason what they said is, this lock is not available separately, so if you want only the lock then we will replace it from the new strap and will charge 500 rupees for that. After so many discussion they ask me to check with customer care.
I called the customer care and they raised a complaint to get a separate lock if it is available in pan india. But why they are not covering this product defect in warranty? If product defect not covered under warranty then why we need to go for titan brand?

Last year, i started investing rs.5000 every month in tanishq's golden harvest scheme. At the time of purchasing the scheme they told me that if you don't want to buy jewelry after maturity you will get cash. After maturity last sunday i went to buy jewellery from tanishq with the matured amount of rs.50000 + 3750 interest. While inquiring about the scheme again they said the same that if you want you can buy jewelry for any amount and rest you will get cash.
I selected jewelry for 49000+. But while billing they rejected that you have to purchase jewelry for more than the matured amount and the information you have is false one.
I invested my money in tanishq only because it is a tata enterprise and did not expect any foul play.
They are big cheaters.

Hi tanishq team,

Myself dolly, mobile no. [protected]/[protected] live at noida. Me and my mother (Belongs at deoghar, jharkhand) have bought set of bangles from tanishq sector 18, noida branch on 01.04.2018. (Invoice copy attached). I have required daily wear bangles for my mother as already communicated to tanishq representative. Bangles have some meena work and it was confirmed from your tanishq team that these are daily use bangles and this work will be very last longing (Pictures of bangles attached). We are regular customer of tanishq so we bought it but now just in 6 days that meena work and some designing work has come out of bangles and it has not shown the quality we usually got from tanishq. My mother has set of bangles and is currently at deoghar, jharkhand and my mother has visited your branch here on 12.04.18, 16.04.18 and they are not ready to replace/exchange. I believe product may be sometime can get some issue but what makes tanishq/tata a very good company is their customer care and services but in this case it’s quite disappointing and never expect this kind of response from tanishq. Also, i have visited tanishq sector 18, noida same branch on 19.04.18. As discussed with noida tanishq team, they confirmed for replace/exchange and suggested that e-mail has sent to customer care from my side for extend time duration as set of bangles is deoghar, jharkhand due to non-availability of train ticket. Could you please register the complaint and permission to replace/exchange the items from deoghar, jharkhand tanishq branch. If it has to replace it from the same branch then it will take some time for us to visit by 31th may 2018 but then why tanishq says that we can replace get repaired at any branch all over india. Please look into this matter and provide some quick solution.

Yours one of loyal customer.

With regards,
Dolly kumari
Bhel, ps-pem,
Film city, noida
Tel:[protected]
Mob: [protected]

I had purchased a pair of bangle on akshay tritiya i. E. On 18.4.2018 from south-ex branch. The bangle was in pair but i wanted a single one so tanishq salesman nitin asked from the concerned authority and they decided to give us one bangle. The price quoted to us was 1, 07, 445 where as if we purchase both bangles then the price will be in the range of approx 2, 15, 000 but the salesman when came back with invoice which showed the price of bangles as approx 1, 80, 000 which if split was approx 78, 000 for one bangle and another bangle was costing at 1, 02, 000
We said kindly give us one bangle which is costing 78, 000 as per invoice for which he had no answer, he called some mr rana for clarification in south extension store but they both had no clarification
Eventually i was charged 107445 which i think is fraud as invoice price was less still we were charged more.
Brand like tanishq we can expect some transparency.
Pls check for any fraud if any, pls feel free to connect with myself
Vikas anand. Associate director. Standard chartered bank

Dear team,

I am the regular customer of titan and their brand watches. Last year i bought fastrack watch.
Its not even one year old, but found rust on back side and lost the black colour in strap as well.

Unfortunately i lost my bill, but i have the proof of extended maintenance guarantee card with me.

While enquiring of duplicate bill with the store, the store refused to give me the duplicate bill or billed history due to the renovation of store.

So kindly advise to me get the issue resolved.

I need a duplicate bill or instruct your store to repair my watch.

My contact no : [protected]
Date of purchase : 26/05/17
Brand : fast track
Model no :[protected] / 3084 nsa (Which was written in backside of case)
Store address : the world of titan, valasaravakkam, chennai - 600 087.

Kindly do the needful before my warranty period gets over.

This complaint is regarding Tanishq jwellers bund garden branch pune. Today on the ocassion of Akshay Tritiya. We planned of buying jwellery from tanishq for the first time only. As we were asked about what we need to buy, we answered earrings n they asked us to wait for 5 minutes. Even though waiting for 15 20 minutes, we were not attended properly, not even asked for water. And that branch was not that much crowded because already 4-5 people o[censored]rs were standing n chit chating. Compared to other jwellers in pune we never faced such a bad experience, they provide very good or today i can say excellent customer service, where tanishq is not even in comparison with them. This is so disappointing, while we were leaving no one even asked took efforts to ask why we people are leaving without buying anything, no one showed us anything. This is so ridiculous.
Me myself will never visit tanishq again nor will I recommend tanishq henceforth.
If you have read this complaint please acknowledge And improve your customer services.

Sir, i am a tanishq customer, i made a purchase of gold jewelry of amount of approx 51000 at panipat on date 17 oct 2017. Tanishq make a big advertising on news paper that purchasing of more than 35000 rs at tanishq using hdfc credit card eligible for 5% cash back. I avail that offer but no cash back received in my card account. I also called to hdfc customer care they told me that tanishq denise the offer. This is very bad, it's means tanishq is a cheater. I am very disappointed from a big brand of tata.
My name devki nandan gupta & encircle id is[protected]
And contact number is
[protected]