Titan Company Complaints & Reviews

I received a gift from my friend who lives in Kolkata - I opened the box in Bangalore and I see its a Titan Raga watch model number NK9938KM01. It is a bangle watch and my wrist is very thin. the next thing is do is see the warranty card date of purchase is 31 January 2018. I immediately rushed to world of titan only to hear that they do not exchange their products in other stores. Still I pursue and they gave me a help desk email id and I mailed them. Received a similar response and called customer care- [protected]. The customer care suggested that I call the store in Kolkata from where the product has been purchased. I called the Taratala (Kolkata) World of Titan -[protected] and I was amazed and surprised with their behaviour. On the call I was trying to explain the situation to 3 different person that if I could return the product via a good courier and in return I could get a gift card to which they directly said NO, instead I was asked to visit the store. Being in Bangalore either I book a flight ticket just to exchange the product or throw the gift away because of Titan's good support.

I visited world of titan showroom in kalakaar street, kolkata, west bengal.
The battery costed 60 rupees and labour charges were 295 rupees. I was charged 350 in total. The labour charge were not informed initially.

Also, same battery was replaced (For another watch) at world of titan, b. T road kolkata, west bengal. And i was charged 200 rupees.

I would like to understand why there is so much difference in changing the same battery between two showrooms. Also why so much labour charge in replacing a battery worth 60 rupees.

I would like to get a possible refund.

Regards,
Vishal
[protected]

I contacted the service center attached to world of titan show room at 1/1c, anusham plaza, by-pass road, udumalpet 6412128, yesterday evening for replacement of the cell for my watch titan 447yab. The service man was not available. The girl at the showroom took the watch. I asked for some slip of identity which was not given. I went back to collect the watch today. Rs 210 was charged. I felt it to be slightly on the higher side. I asked for a receipt for the amount for which the girl said that there is no need for a receipt. I had been using titan service center at db road rs puram, coimbatore for well over 20 years. I had always been given a valid receipt for any transaction. I had always felt that the service center at coimbatore was following all ethical practices.
The way things were done at your udumalaipettai show room is unethical. Kindly look into the same.

Today i went to buy a new strap/belt for my titan watch model no. 924qaa to the authorized service centre of tital at radhabazar in kolkata. They told that the belt for the watch with model no. 924qaa is not available and asked me to buy another steel belt and also the battery needs to be replaced. They told that the new belt will cost rs 540/- and the battery charge will be around rs 90/-. I agreed to that as there was no other option they gave for me. Once they replaced the belt and the battery they charged rs 295 as service charge. Please let me know how can they charge such an exorbitant amount for just replacing the belt and the battery, apart from this they did nothing. Please look into this matter immediately.

My husband had purchased a titan raga watch from panchkula.in june 2013. But it's not working properly we go many times in the store to repair it but after repairing in 1- 2week its does not show right time... Many times i go to store to complain t but nothing works ur products and services both are worst... And ur staff is also behaving with us... The worst is u and ur pdts...

I have purchased a titan raga watch named champagne dial metal strap watch on 24/01/2018. Amount of rs. 2157/- is debited from my account.
But i have not received any message from the titan company and not able to find any tracking details of the same on your site. The docket number of the blue dart courier is also showing wrong.

Please solve my issue as early as possible.
Name - dipika more
Email id - dipika. S. [protected]@gmail.com
Mobile no - [protected]

Hello,

I have bought finger ring on Tanishq's anniversary from South Extension Store, New Store. From last week, I have started wearing it and found that it is biting my finger. However, fit and size are comfortable. Can it be replaced with immediate effect? Because I don't wish to continue wearing this. I hope, this is all happening due to unfit inner design of the product.

I can contacted on my mobile # as well.
[protected]

I gave in warranty defected watch to sector - 9, panchkula outlet. Instead of providing any reciept or jobsheet, i was only told verbly that the estimate and time period for repair shall be intimated to you the very next day. Being in a govt. Job, i am not able to visit the outlet. My name and cell number was pen down by the representative present at the outlet and its been around 10 days now, i had not been called a single time or provided with the necessary details for further proceeding for repair of the watch.
Being such a reputed watch manufacturer, these kind of deeds doesn't suit the brand. The employees must be infused with the qualities to treat the customer to their utmost satisfaction.

I have a titan obaku watch of serial number 9299sba.

I like the watch and the style very much. The leather strap needs to be replaced. When approached to the service centres of titan at kalyan, maharashtra, they do not have it. They cannot make any commitment whether it will be available from the watch maker.

It is very unfortunate that a watch manufactured by a reputed company of the stature of titan, costing rs 7000/- (Seven thousand rupees) has to be thrown out after three years.

Could you please look into this and arrange to get a black strap. I am also willing to take a suitable stainless steel, if available.

Regards,
Bhushan killekar

I want to raise a complaint on a new staff we went to titan showroom which is in prince tower pursaiwalkam opp to abhrami mega mall. Actually we are very used to that showroom we frequently visit already visited that showroom to purchase wallet for my fiance actually. Today that is 10th january 2018 like 1:30 or 2 o'clock we went to the showroom to purchase a sports watch for my fiance there i saw a girl that is the staff she is newly recruited her name is pinky and another girl staff and i don't know her name they both are newly recruited. Pinky is my college met before 4 years and here i think so she said something to her friend and suddenly she came in front o[censored]s and started using the mobile phone in front of my face and continuously seeing me like something and staring at me and i recognise that she was taking some pics of mine and i am sure she was taking some pics of mine and i don't want to interrupt misunderstand anything and continuously she was doing that and i did not do anything after that in the billing section my fiance was standing and putting the bill from the other corner of the glassroom she did the same thing and he recognised it and he complaint to the staff was attending us and she she was like ill checked it and he was like you should check it immediately she went to that glass room inside and she asked her and and nothing was there and i knew something she was doing some illegal activity over there like taking my photo or something with my fiance's in case my photo get misused in anything and i know it because of that pic which was taken in your titan showroom i will really take sivere action and file a case against your company because it's regarding my safety and it is not healthy for your company for having a staff like this and i really felt very embarrassing for what she did and i want the right answer and i'm hundred percent sure they was taking the pic of mine and i know they deleted it immediately and i've already complaint to that stuff and another i want to raise a complaint against those two girls if in case my photo get misused in anything i am damn sure i will raise a police complaint against your showroom and your branch and we're loyal to your brand and always used to get titan wallets and fast track watches titan watches and you better don't spoil your brand image like recruiting these local girls who are there. You couldn't just take these staffs because they speak english fluently there is also another thing which is called as the behaviour and which that is not over there and i want to know what action you took against it for raising a complaint like this and i am reminding you another time it is illegal to take a photograph in your showroom without the knowledge of others and i should i am sure they did that. They deleted it and if i come to know and future if my photo is taken in the titan showroom i will really take action against your showroom and raise a complaint in the police station against your brand and really it's a black mark for your brand and no customer will have a safety inside your showroom and we are forward looking for your reply thank you..

I have purchased titan watch from amazon.com. I am facing problem of strap and dial colour fade away. it seems product delivered was of poor quality.
On contacting titan world service centre, they are refusing for replacement. Even though it is already in warranty. so in between amazon and titan i am crushed.
please help me out to resolve this problem.

Dear titan world,

Please find copy of invoice.

I had visited world of titan showroom to replace the battery of of my titan edge watch. I was very surprised to see the invoice break up. The battery cost is rs. 120; where the labour charges for battery replacement is rs. 88.50/- when i enquired about this abnormal labour cost for the couple of minute job, i got reply the bill is getting generated by titan sap system and he can;t do any thing.

I am really surprised that titan a tata brand doing such things. It's like looting customers.

How can you charge such abnormal amount for battery replacement task.

I am trying to imagine what will be the charges for any unforeseen actual repairing work.

Kindly look into this and request to stop such malprictice immeadetly return the excess abnormal charges to me.

Thanks & regards,

Santosh patil
[protected]
[protected]@msn.com

I would like to know about the cost of titan button battery model no; sr 626sw cost. I bought same battery for 200/- rupees for my fastrck watch model no:3099s2. Is the cost is real or fake and i want to know the cost. I am resident at kadapa district in andhra pradesh state. Ibuy battery from your store near don bosco circle. Distributor name is d. R ;12&13 municipal corporation;r. S road kadapa.

Hello team,
Its highly disappointing to see such an unethical behaviour of such highly professional people at kammanhalli tanishq branch-bnaglaore

I gave 2 pieces of jewelry (Purchased from tanishq itself) for minor repair on 24/12/2017, i was promised delivery date of 31/dec/2017.
Details:
Ccaf no: bkh171294/bkh171295
Tanishq boutiq addrss: no4m 513, hrbr layout
Kammanahalli main road, bengaluru-560043
Gstin-29aaact5131a1zt
State code: 29
Cin - l74999tz1984plc001456

But i did not get call from store on delivery date so i called them repeatedly and finally after 2 days they replied and told that karigar (Murali s) is on leave so your piece is not repaired... They even did not bother to tell the exact date when i will get my jewelry back. Now i am worried that wether i will get it back or not..
Please help..
Looking for positive and quick response...

I purchased glasses from kalkaji store in delhi. My doctor confirmed that spectacles made are not as per number specifications given by doctor. Titye eye plus store officials refuse to accept this fact and are not refunding amount. We have had to face harassment by being made to visit store several times. Pls take action

Titan eye plus is fraud. Never buy

I am prashantha s, purchased xylys watch on 22/10/2016
Variant: ne9101sl01

1.
Next day of purchase it stopped working. I went to the showroom again and they told it is battery problem and got it replaced

2.
After using it for 3 months, it started running slow. I had to adjust the time again and again multiple times every week

3.
Belt got cut so i cant use it. They replaced it with new belt.
Ticket id about this issue: new feedback submitted on titan.co.in via webengage {id:5atdck}
Attachment with the name:[protected]. Jpg

4.
Now again belt got damaged and almost stopped running. I have attached the watch pics and the acknowledgement form

I want replacement and proper explanation on all the issue

'
Regards
Prashantha s

We had bought a raga from titan showroom at avani riverside mall, howrah on 10/7/2015. They issued a card but did not give any emg no. We were also ignorant of the importance of such no., and hence did not ask for it. Now earlier this month, we had visited camac street world of titan for some maintainance related job and battery change. We were told that we were eligible to receive the service provided the "emg card no." was given. We called on the showroom at howrah (From where it was bought), initially a bad mouthed employee argued that there is no such no.; when we showed him the card, he said it is bogus, and not required. Fortunately other employee understood the issue and advised us to call the service man on some other day, as the person was absent on that day.
Today, i called and spoke to the person. I was told, i have to bring the product to that showroom to receive the service, as that showrrom does not give any emg number.
Now we are stuck and will have to wait until we can again someday visit that mall. What an harassment from a company of such proclaimed international service. I must thank god we did not make the purchase while on vacations from any other state. The contact no. Of the showroom from where the purchase was made is: [protected]

Hello,

I have taken the golden harvest scheme of rs. 2000/-. By the time of scheme they were pushing to take the scheme and stating its benefits and all.in their passbook below is mentioned:

"in the event the customer fails to pay his/her installment for any 2 months in 10 month period, titan will refund only the principal amount paid." its also mentioned that "customers are allowed to withdraw the money". They are thieves, please don`t invest in their schemes.

I went to the store to return back the money and they said that they cannot do that and rules are changed. Even if the rules are changed i will follow the rules by the time i have taken the scheme and which is written in the passbook and not what they are saying.

They have taken 16 k and not giving me back. Today one of the person from the kormangala store called and was trying to insist to buy the gold coin for the money which i have submitted. I don`t want to buy anything, why i will spend my 16 k on anything.

Please return my money back. My account number is[protected]

I have recently bought a raga watch, from panchkula sector-9 titan show room.
The lock which is used in this watch is very unsafe, and it get automatically unlock when it get tangled with cloth. I was about to lose this watch because it get automatically unlocked from the hand. Now we are unsatisfied with the type of lock which is used in this watch, and we want either to change the watch chain with different lock, or to replace the watch with some different model which has some safe lock. The watch is under 30 days exchange period and we reported this incident to the titan store from where i have bought this watch. They are not ready to replace it or change the watch chain and lock.

While i was returning from guwahati i saw that there was 40 percent off in titan watches. So i thought of visiting the titan showroom in my city. But to my surprise the titan showroom total denied to give any discount and simply said they don't have any information about the ongoing discount.
Titan outlet: itanagar, akashdeep
Papumpare, arunachal pradesh
791111