Tata AIG Insurance Complaints & Reviews

Date : 04.03.2013
Dear Sir,
I purchased the Tata Aig Life Lakshya Plus plan on 28.02.2010 through ECS having amount Rs. 1499 every monthly basis which is deducted from my salary account. Till date I deposited Rs.[protected] * 36) in this plan
I spoke to your customer care executive regarding my total fund value against this plan he told me aprox Rs 38000.
Due to some family problem I want to surrender my plan because my daughter is admitted in hospital. Your customer care executive told me that if I will surrender your plan you will get Rs. 27000 because Rs. 11,000 will be deduct as surrender charges from your account. You already deducted many charges from last 3 years, than how many charges deducted from my fund value.
I know my policy is related with share market plan from February 2010 till date sensex jump up from 16000 to almost 19000.
So, I request you to please refund my total fund value as on till date without deduction of surrender charges otherwise I will complain about my policy through registered case in consumer court.

Thanks & Regards..
(ASHU KUMAR)
POLICY NO. U[protected]
DATE OF BIRTH 08.09.1975
PERMANENT ADDRESS H.NO. 376 BAL MUKAND KHAND,
GIRI NAGAR, KALKAJI, NEW DELHI – 110019
MOBILE NO. [protected]

I am Sibin , I registered a claim in tata aig insurance company and the claim registration number is 601827 which registered on last december , I am not getting proper support from

I have TATA AIG policy its number is U[protected]
when ever i tried to talk customer care no [protected] and [protected] but not succeed.

my tata aig mediclaim policy no is [protected] and i apply this on november 2nd week and i did not recived yet my cashless card please send this urgently as soon as possible

Dear Sir,

I had exsiting car insurance from Iffco-Tokio and I renewed with TATA AIG for year 2013 online.

https://webpos.tataaiginsurance.in/webpos3/autoindex.jsp

I filled all the entries correctly including Registration Date of Vehicle (Which is in Feb 2010). Most of the time the website page on which we fill car details failed. But keeping patience and after several retries (and using experience...

I SHOBHA RANI BERI PURCHASE A POLICY OF TATA AIG CO, AT THAT TIME I INVESTED IN ONE TIME PAYMENT POLICY BUT WHEN POLICY BOND CAME TO ME I FOUND THE REGULAR POLICY. WHEN I CONTACT THE PERSON WHO CONVINCING ME, SHE TOLD ME AFTER ONE YEAR IT AUTOMATICALLY CONVERTED IN ONE TIME POLICY. BUT TILL THE DATE SUCH NOT HAPPENED. PL Z GIVE YOUR ADVISE AND COOPERATION.

...

Respected Sir/Madam,

I had opted for tata aig car insurance policy on 14th may 2012, well ahead previous policy end date. I paid to the tata aig agent by cheque and I received policy document from the agent immediately after 2 days of cheque payment. However, today on 20th jun 2012, I called up on tata aig toll free number[protected] and understand that my policy was standing cancelled on 30th may 2012. For the same, I never received any communication before by any means (sms, mail, curier,register) stating that policy [protected] standing cancelled for the reason of cheque return (due to signature mismatch). Which otherwise would have given me take necessary action.

I was under consideration that I have renewed my policy. Now the situation is I have my previous policy already expired. I can not settle any claims during the period vehicle seems to be uncovered due to all this mess up.

This is frustrating, as I will have to go for new insurance unnecessariliy with gap in insurance for the vehicle. Definitely this impact track record of my vehicle. This is communication gap from tata aig end. I was under impression that tata aig would be one of the best insurance company in india.

Appreciate if you could help me my voice heard and justified. I am in loss of insured car and also my claims would stand unpaid. This also cause loss of peace of mind.

Policy name: [protected]
policy period : 09/06/2012 - 08/06/2012
premium paid : inr 17458.00
owner name : shripad vyankatesh kulkarni
policy type : auto secure private car package policy
agent / Broker license code : 1786388
agent / Broker name : meera budhani

The complaint is registered with Insurance Obdusman at Mumbai, but have not heard any response yet. Hope it will work out some point in time.

NO RESPONCE TO MY COMPLAINED -
1. 16-8-12 BIMALOKPAL BY RIGISTER POST
2. 03-09-12 BIMALOKPAL BY RIGISTER POST
3. 02-11-12 BIMALOKPAL BY RIGISTER POST
3. 26-11-12 BIMALOKPAL BY RIGISTER POST
4. 03-12-12 BIMALOKPAL BY COURIER ALL DOCUMENT
FROM- SYAMA CHARAN UPADHYAY
306 RAJSHREE APARTMENT NEHRU ENCLAVE
SHAMSABAD ROAD AGRA 282001
MOB. [protected]

Today i went to TATA AIG INSURANCE millers road office to get transfer of my insurance policy to my name and address.i took all the documents along with me and met Mr.B.Naveen there.he told me to pay transfer fee of Rs.50+No claim bonus charges of Rs.60/Total 110/= As the company mentioned in there REQUEST FOR CHANGE IN AUTO POLICY Letter.also Before i went to TATA AIG office i spoken to costumer care they told me the same.But One Mr.Naveen Concern person asked me Rs.100/=More towards The inspection of the vehicle which is mandatory.I told him this policy i renewed my self online and still it's in valid why to make inspection.he was just telling only word its company rules and mandatory we con't do any thing.But No where it's written you REQUEST FOR CHANGE IN AUTO POLICY Letter.i have submitted all the documents as per your Requirement.But unnecessarily they are telling Rs.100/= More For inspection of vehicle which is no where your letter. I had this bad experience in just simple transfer of insurance policy am thinking to stop doing feature insurance in TATA AIG company and want to share my experience.
With Regards,
Ravi.

TATA AIG Premium Receipt
Hello Sir/Mam,

My Policy Details are as follows:

TATA AIG Policy No: C[protected]
I did not get my Policy Premium Receipt for the year 2012.
I want to submit the Premium Bill for my Tax Investment Proof.

It would be great if you could you send me the Policy Premium Receipt to my mail ID: [protected]@gmail.com
Its very urgent.

Thanks in Advance
Kajal Chaudhary

My German VISA got rejected and when we checked it is told that " the travel insurance issued by TATA AIG is fake. We registred two complaints.
ID No 1113034 and ID no 1113451,

But till date no response received, further we called ' so called " use less" customer care " many time, but resulted as utter waste.

It is better TATA AIG to close his customer care centre and can save some money,

For all, we advise not to buy any policy from TATA AIG,

Regards

Sridhar R

I would like to introduce myself as T.R. Vijayakumaar, Holding Motor Policy for my Hyundai i10 car bearing the Policy No: [protected] from 28.11.2010. I have renewed the policy through online 0n 15.11.2011 and the policy should expire on 28.11.2012.
Tata AIG General Insurance Company Ltd has posted a Letter to me dated 09/8/12 on registered post with AD with reference to the above mentioned subject matter and stating the payment has to be made immediately on 10/08/12. However letter has been received only after 20.08.12 which can be verified with Postal Department since it is Registered post with AD.
Since, I was not there in station when the letter was received, i have contacted Customer Service on 31.08.12 requesting is there any option to pay the Amount of Rs. 1797/- through internet or telephone (IVR System) Service request no: 959969. I got a positive reply from Customer service representative that a person from Concern department shall get in touch with you for the payment. However, I have not received any phone call till today.
In this scenario, I have received a renewal policy document 17.09.12 stating that the policy has been short closed up to 28.06.12 and the balance amount of Rs. 217/- has been with held with Tata AIG company. It was quiet shocking to see such a letter from the insurance company, immediately i have contacted the Customer service bearing the reference call no: 1013240 stating the clarity on the details and entire history, but they are not in a position to help me even when i am ready to pay the said amount. Therefore, I request your help to restore my policy lapse as the short closure of the policy before five is unacceptable and unfair even when i am ready to pay the amount.


The mail has been sent to TATA AIG insurance on 18/09/12 and details of my mail and call to customer care with reference is as below:

Reminder mail to Customer care - 22/09/12
Reply mail from Customer care (Mr. sanjay Kadachi) - 25/09/12 - requesting some time.
Reminder mail to Customer care - 27/09/12.
Call to customer care - 04/10/12 (Ref 1055490)
Call to Customer care - 08/10/12 (Ref 1072777).


Despite of my several request mail, no action has been taken. Even a insurance surveyor came and surveyed my car and took Rs. 100/- from me as conveyance, but still the issue is open still. Kindly help me to resolve this issue.

I purchased this motor policy sometime in June. Policy No:[protected]. When i am going for a claim they mentioned that my policy is not generated in the system. After logging a request and following up for 3 months still sometime they say its generated but not available and so on. I received the hardcopy but somehow in their system policy is not showing. i called up on Friday and they mentioned by monday it will done. I again call on this thursday and still the status is same there is no progress and every time i get same response. we are forwarding it to our next department :).

Its just horrible system and horrible support.

Request No: 965031
Request no: 797011

My policy no : u[protected]

with tata aig now aia, I surrendered it on 02-july-2012 and the surrender value was around 1.2 lacs.

Even till today I have not received this amount.

According to them they have already transferred this amount to my ICICI account. Through neft utr no :[protected]

but I have not yet received, after this they are like not responding.

They are just passing time my foolish actions like asking me to send the bank statement and then saying they have not received the attachment.

Almost 6-7 times I have sent my bank statement as a attachment but they are not receiving ( so funny ).

In total I have sent aroung more than 20 - 25 mails regarding this but invain.

Is there anyone who can take action against this people. There are so many complaints about these private insurance companies but I dont think a strict action is taken on them

this is the reason they are not scared of anybody.

I hope with this complaint on your website may be some result will come.

Thanking you,
rachana gulati

I invested in the insurance policy and as per the info gvn by the broker i found it suitable to my budget.
I was told that i had to pay an amt of Rs1000 per mnth for 3 yrs n thn at the end of 6 yrs if i want to discontinue i vl b gvn double the amt invsted And a bonus if the NAV is good..nw i hv received nt double no bonus bt not even the amt invested by me..i hv recd only 26000 smthng..i hv complaned to the legal dpt of tata aig bt...

Hello,

Greetings !

I am writing to inform all friends to beware of TATA AIG which is a fraud company and ruined my car VW Polo.

I was given a quote by a TATA AIG company representative which is given below :

(Tata Aig general Insurance co ltd
Customer Name:
Vehicle No :Mumbai
Make & Model:VW Polo
Year of Mft : 2010
Policy Expiry :
Comprehensive Policy .
Quotation of insurance premium.

Insured's Declared Value ( IDV VALUE ) Rs.
Basic value of the Vehicle I 4,60,000
OWN DAMAGE Calculate Rs.
Tariff Rating 3.283 15102
Special Discount % 24% 3624
After Special Discount 11477
No claim bonus % 0% 0
NET OD PREMIUM 11477
LIABILITY Rs
Basic Third party + Third party Property Damage 880
Unnamed Passengers - occupant 100
Owner - Driver 100
Paid driver 25
Total LIABILITY Premium 1105
Tata Aig - Pearl Plan / Ruby Plan 2509 (IMPORTANT TO NOTICE AS THIS POLICY MEANS ZERO DEP INSURANCE)
Net Premium (NET OD Premium + Total Liability Premium) 15091
15091
Add: Service tax @ 10.3% 10.3% 1554
Total Premium Payable 16646

Chq Will be Favour of " Tata Aig general Insurance Co ltd .)

But the policy which was issued is given below :

(Certificate & Policy No.: [protected] 00
Premium (incl.S.Tax) : Rs. 16,646.00
Date of Expiry : Midnight on 14/09/2012
Registration No: MH03AW2313
IDV of vehicle(Rs.) : 4,60,000.00
SCHEDULE OF PREMIUM
Premium on Vehicle and non electrical accessories Rs. 13,501.57
A. TOTAL OWN DAMAGE PREMIUM (rounded off) Rs. 13,502.00
[protected][protected][protected][protected][protected]
Basic Rs. 880.00
Add: Compulsory PA Cover for Owner-Driver Rs.2,00,000 Rs. 100.00
Add:Legal Liability to paid driver as per Endt. IMT 28 Rs. 25.00
Add:PA benefits as per Endt.IMT 16 No. of Passengers :
5 Capital benefits Rs. 40000.00 Rs. 100.00
B. TOTAL LIABILITY PREMIUM Rs. 1,105.00
[protected][protected][protected][protected][protected]
Add: Loss of personal belongings (Endt. TA09) Rs. 110.00
Add: Emergency transport and hotel expenses (Endt. TA10) Rs. 110.00
Add: Key Replacement (Sum Insured (SI) Rs. 25000.00,
per occurrence limit 50% of SI) (Endt. TA15) Rs. 265.00

C. TOTAL ADD ON PREMIUM Rs. 485.00
[protected][protected][protected][protected][protected]
COMPREHENSIVE PREMIUM ( A+B+C) Rs. 15,091.57
NET PREMIUM Rs. 15,091.57
Add : 10.30% Service Tax Rs. 1,554.43
TOTAL PREMIUM Rs. 16,646.00)

This is just an example of the fraud company TATA AIG as after buying the insurance I have now realized yesterday that the policy taken by me is not Zero Dep Insurance and I Paid Rs. 11000 approx out of Rs. 22000 of the total bill.

I would advise everybody to be aware of the Fraud TATA AIG and not buy any policy from them and avoid them totally.

I have lost a lot because of this fraud company and hence would like you all to beware.

Contact Number [protected]

Email reference : [protected]@hotmail.com

Balbir Singh Rayat

Thursday, 05 July 2012
To Whom So Ever It May Concern

Tata Credit Card,
Tata AIG General Insurance Co. Ltd.
Authority of Claim Dept.,

Sub: CLAIM OF my daughter UNDER COMPLIMENTARY PERSONAL ACCIDENT INSURANCE FROM TATA AIG CREDIT FOR INR 2 LACS

Dear Sir / Madam,

My daughter met with an fatal accident on[protected] while going to office at airport circle, Ahmedabad. She was working as an assistant manager for Indigo Airlines. After 5 days in coma at sterling hospital she expired on[protected]…

She was using your TATA credit card no. 5126 **** **** **** with credit limit INR 50,000/- issued on 08-2011 valid up to 08-2013.

According to the Brochure enclosed with the TATA credit card “The power of one is in your hands“ entitles complimentary Personal accident Insurance covers upto INR 2 Lacs from TATA AIG in case of loss of life resulting from rail, road, or other accidents.

To avail insurance benefits ensure that the card has been used at least once for purchase / cash made within 90 days preceding the events.
Claim Procedure:
1. A preliminary notice of claim must be sent to TATA AIG General Insurance Co. Ltd. At the given address with 30 days of death to record the claim.
2. A claim form provided by TATA AIG general Insurance will have to be completed and returned along with additional documents as mentioned below:
a. Original / attested post mortem / coroner’s report / attested copy of FIR / Police Inquest report where applicable

On[protected] I personally Ajaykumar P Patel, father of ____________ visited TATA AIG General office at 10th floor, abhijeet III, Opp. Mayors bungalow, law garden, Ahmedabad there I met Branch Claim manager B. Anjaneyulu and gave him the complete bunch of preliminary notice, death certificate, FIR copy, Newspaper cutting of the accident incident, there then he told us that he will sent all the papers to Bombay office.

Again I visited same above said Ahmedabad office on 15-11-11 & submitted other documents as sterling hospital summary report, sterling hospital death report, Death certificate, post mortem report of civil hospital to B. Anjaneyulu.

Mr. Krishna Mallya from Bombay office called me on my cell no. [protected] and told me that he is received all the documents I gave to Mr. B. Anjaneyulu and going to sent all the related documents to me. Once I receive the documents I have to submit the document to the above said office of TATA AIG General Insurance Co. Ltd., Ahmedabad.
Received documents from Bombay office and I went back to the above said Ahmedabad office, there I met Mr. Birju Pandya on 25-11-11 as advised by claims manager Sachin Jangra at Ahmedabad office. Here, Mr. Birju Pandya sends back all the documents back to Bombay office.

When I documents where received in Bombay office, I got a call from Savita Archarya and she confirmed that all the documents are received by her and will handle our case. Now, in the conversation she is saying that we are not entitling for the claim as you have not ask for it in the written. So, I explained her entire procedures I have gone thru submitting the documents thru no. of the claim managers. Even I mentioned the in the brochure of the credit card page no 9, there its already mentioned about the complimentary accidental insurance in the case of rail/road/other accident incident amounting INR 2 Lacs. Then she asked me to send her the photo copy of the brochure.

Now, as per the request I took the photo copy of the brochure and credit card and send it to Mr. Birju Pandya, Ahmedabad office (personally hand to hand submitted the photo copy) and another copy to Savita Archarya, Bombay office with the presence and knowledge of Claim Manager Mr. Sachin Jangra.
I tried number of times calling to Savita Archrya, But I am getting no reply from Bombay office and then after contacting Sachin Jangra and regular follow up on 6-3-12 TATA AIG LIFE office at Ahmedabad, as advised by Mr. Birju Pandya again I filed death claim documents of my daughter including the following new documents of Panchnama, Inquest panchnama, Post mortem report, Hospital Statement given to the police, her Passport, Parents passport, and bank statement, duly signed and attested and submitted by me to Mr. Birju Pandya.

Still upto this date I have not received any response / reply / written documents / letters / calls from the Insurance office (neither Ahmedabad nor Bombay)

Guide me what to do, and how can I proceed further on it. I am being obligatory to go to consumer dept. with this case, to get an official response from the insurance company…

I will appreciate a written letter precisely detailing about the update and status of my claim from the insurance office.

Kindly acknowledge and a line reply is appreciated.

Thanking You.
Sincerely,
Ajaykumar P. Patel (Father)

Ph. No. [protected] email add: [protected]@yahoo.com

Thew above said letter has been sent to the both credit card and insurance company of TATA…

Sir

1) I had purchased three policy from TATA AIG life insurance company .( product TATA AIG Maha life gold).on line on 05/03/2012 .

Policy No C[protected], C[protected], C[protected] in the name of my daughter Ananya Sharma wit sum Assured Rs 1,00,000/- each.

2) subsequently on the second day i cancelled all my policies and was awainting for my refunds .

3)After a month i recived refund of one policy no c[protected] only .rest ware still pending.

4) 0n querry they told it will be repaid in three working days and a request no was isued

request No 02389286, 02389312.

Again on 31/05/2012 a request no was issued 02591593,02591613.

Again on 29/06/2012 one moer request no was issued 03951003.

But i regret t say company with a tag of TATA is not able to address my complaint.

sir, policy claims that refund will be returned with in 90 days today it is more that 4 and half months no news ,this does not stop me to go to cosumer court for my refund with intersest.

Anirudh Kumar Sharma

Mobile No[protected]
[protected]@yahoo.co.in

dear sir,
I had taken the policy from tata aig life insurance. Before opening the policy i was told that in 3 years you will get more than the double amt. but when i went for surrender after 3 years , i was shocked to hear that inspite of giving us the return, they had deducted the amt. like anything. My name is Santosh Yehswanth Jain and my mobile no.[protected].

I have paid Insurance premium for my vehicle no UP-32 DS 4362 ( I -10) in the name of VINOD KUMAR GUPTA and for vehicle no UP-AV-9633 ( I-20) in the name of PRIYANKA JAIN on[protected] vide cheque no 704029 dt[protected] & 148389 dt[protected] for Rs 7000/-& 5300/- repectively drawn on SBI Ashok Marg Lucknow .Both the cheques have been cleared but I HAVE NOT RECEIVED MY POLICIES. KINDLY ARRANGE TO SEND OUR POLICYS URGENTLY.