Tata AIG Insurance Complaints & Reviews

Hi, I am Rambabu Kondala working with TATA Elxsi. I travelled on Air India VTZ-DEL-BHX on 12-Sep; and my baggage did not turn up. So i raised a complaint with BHX airport authorities and after lot of follow up i received my baggage after 7 days. During this time the response from Air India is horrible and they did not even pay me singly penny for their improper service. Since i have travel insurance from TATA AIG that covers travel baggage delay as well; i have submitted a claim (claim no: 662403) with all the required documentation. It is almost a month time and there is no response from them inspite of all the emails to the respective claim manager (Dasgupta, Niraja <Niraja.[protected]@tata-aig.com>). I have also called up their customer care to understand the status, was informed they are processing it and will arrange call back. But i did not either hear back anything from them, though i called them couple of times atleast. It is really horrible service from TATA AIG, request for your support to resolve this and to make them understand they must do their job please. Air India is as always the worst service to say the least. TATA AIG travel Insurance master policy no: WAGR000395 Schedule Number: HR489379 Claim No: 662403 Air India eTicket Booking Reference No: 6UZ9MP / Ticket No: ETKT 098 [protected] My Contact Number:[protected] My email ID: [protected]@tataelxsi.co.in Thanks much, Rambabu Kondala

Sir, With due respect and humble submission I beg to state that I have purchased a policy from your company on 27th September, 2010 bearing Policy No.U[protected] amounting to Rs.20,000/- , but I have paid only initial premium on 2010 and due to financial hardship I could not continue the policy. I have tried to contact the agent as well as office but neither company nor agent assist me. After thorough search I want to know the office at Exide near metro Rabindra Sadan and suddenly I rushed to that office and contact with them and as per my requirement they gave one statement but the said statement show that my present fund value is 0000 in liew of Rs.20,000/-. So, I fervently request your goodself to look into the matter sympathetically and take necessary action so that I may get my paid amount to my address given below as this will be very much helpful for me as I am suffering from financial hardship. I, therefore, pray to you kindly look into the matter and take immediate steps so that I can get my hard earned money back as early as possible and oblige. Thanking you in anticipation. Yours faithfully, Debapriya Kundu DEBAPRIYA KUNDU 132, GANDHINAGAR, P.O. PANIHATI, DIST-24 PARGANAS (NORTH), KOLKATA-700114 PHONE NO:[protected]/[protected]

I am holding TATA AIG Gold policy No.C[protected] in my son's name since 2004
I have given request twice for payment of premimium amount through my
SBI savings account but that was not processed by the Insurance company.
However, I tried today the 3rd June, 2013 to make payment through online
but that was failed. The reason for the same is not known. This is for information
and further necessary action. Further, it is stated that making premium payment
is becoming a herculian task. This is for information.

Sundara Rajan

I, Dr. Nitin Gupta got my car insurance renewed in 8th, April 2013. The agent is Ms. Preeti Khandelwal. Her office is in Hindustan Hyundai, Sansar Chand Road, Jaipur. I was given the cover note but my policy was not sent to me for more than a month. I enquired on phone about my policy but they kept on lingering that it will be sent. Finally one day when I was form on sending my policy they sent the policy. But the address on the policy was wrong and that was my old Chandigarh address and I had already asked them to change it to my present address in Jaipur. I have provided them with the address. The policy also shows that my car is being financed by HDFC Bank though i have already cleared my outstanding loan amount one year back and the NOC has been given to the insurance policy agent. When I called back the response of the agent Ms. Preeti Khandelwal was very unprofessional and rude and she shouted at me. And my corrected and revised policy has not been sent to me yet. My insurance policy no. is[protected] dated 17/04/2013.
I request you to kindly take a speedy action.
I have full faith in your services.

Payment for MOTOR CAR POLICY NO. [protected] was made on 28th March 2013. through credit card. I have requested their customer care on 9th April,2013(requst I.d.1591465) & on17th April2013( requst i.d. 1614947) to supply policy papers ,but sorry to point out I have not received requisite papers so far.
SUBHASH CHANDER SWAMI

HOUSE NO.3213, SECTOR 27-D ,CHANDIGARH, M- [protected]
E MAIL. [protected]@yahoo.com

TATA AIG is biggest fraud. They do not know even what to do while selling policy how will they respond in clearing claims.
Here is classic example.
I wanted to renew our car policy and their online site is down. Their check pickup is not possible. And this is the error which there sites shows.

And when you send a mail this is what you get.
Delivery has failed to these recipients or distribution lists:

[protected]@tata-aig.com
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.

Sent by Microsoft Exchange Server 2007





Diagnostic information for administrators:

Generating server: r5-core.r5.aig.net
[protected]@tata-aig.com
#550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:9D000000, 17.27161:0000000094000000000000000000000000000000, 255.23226:00000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:0E000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.6276:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:0F010480, 0.26849:31000000, 255.21817:DD040000, 0.26297:00000000, 4.16585:DD040000, 0.32441:EF7B0000, 4.1706:DD040000, 0.24761:00000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000". ##

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See their mailbox is full that speaks volume just stay miles away from Tata Aig.

Dear sir
I have taken house loan from PNB on 17/01/11 of Rs 15 Lakh,.
Sir one representative of Tata- A IG(Connaught Place Delhi )was present at PNB Branch (Connaught Place Delhi) who educated me regarding home Loan life Insurance, I convinced and completed all paper formalities to subscribe the home loan life insurance.
Sir on 18/01/2001 Rs 15,190.47 was debited for Tata-AIG premium from my PNB bank account (A/No[protected]).
With deep regret I inform you that I have not received the policy document yet. In this regard I send a number of mail and all document which was demanded by the service provider.
I hope you will do needful in this regard as earliest as possible.
Thanking You
Manoj Kumar Gaur
S/O SH Lal Chand Gaur
ADDRESS: 77 Type III SPG Complex
Dwarka sector-8 New Delhi
DOB: 01/01/1976
#[protected]
[protected]@yahoo.co.in

Respected Sir / Madam,
I purchased one Lakshya plus policy from Tata Aig on 28.02.2010 they told me that after three years I widraw total fund value of my policy. Now 28.02.13 my policy three years completed. My policy is share marked based policy and I know that from 2010 to 2013 Sensex jump uped. From 28.02.2010 monthly installment Rs. Rs. 1499 deducted from salary account its gross total amount till date is Rs. 53964 but this time customer care executive told me that my total fund value is around 39000 and surrender charges also deduct its around Rs.11000 and after deduction the surrender charges I get Rs. 28000 around. I already mail to customer care of Tata Aig that please give my total fund value around 38000 but no respons from them. Please help me I belong from middle class family.
My Name : ASHU KUMAR Date of Birth : 08.09.1975 My Policy Name : TATA AIG LIFE LAKSHYA PLUS Policy No. : U[protected] Sum Assured : Rs. 90000 My Address : H.No. 376, Bal Mukand, Khand, Giri Nagar, Kalkaji, New Delhi – 110019, My contact no. : [protected] Agent Code :[protected] Agency Office : ND01 Agent Name : SERCO BPO PVT LTD Agent Group :[protected] Leader Code :[protected] Telephone :[protected]
They already paid to me Rs. 28000 in my hdfc bank account through ecs after the surrender charges deduct Rs. 11000 Sir, please help me for my total surrender charges value Rs. 11000
Thanks & Regards........ Ashu Kumar

i want to know the status of my policy no-U[protected] Ulip scheme.

Thanks

Sebestian Islary
Policy holder

Date : 04.03.2013
Dear Sir,
I purchased the Tata Aig Life Lakshya Plus plan on 28.02.2010 through ECS having amount Rs. 1499 every monthly basis which is deducted from my salary account. Till date I deposited Rs.[protected] * 36) in this plan
I spoke to your customer care executive regarding my total fund value against this plan he told me aprox Rs 38000.
Due to some family problem I want to surrender my plan because my daughter is admitted in hospital. Your customer care executive told me that if I will surrender your plan you will get Rs. 27000 because Rs. 11,000 will be deduct as surrender charges from your account. You already deducted many charges from last 3 years, than how many charges deducted from my fund value.
I know my policy is related with share market plan from February 2010 till date sensex jump up from 16000 to almost 19000.
So, I request you to please refund my total fund value as on till date without deduction of surrender charges otherwise I will complain about my policy through registered case in consumer court.

Thanks & Regards..
(ASHU KUMAR)
POLICY NO. U[protected]
DATE OF BIRTH 08.09.1975
PERMANENT ADDRESS H.NO. 376 BAL MUKAND KHAND,
GIRI NAGAR, KALKAJI, NEW DELHI – 110019
MOBILE NO. [protected]

I am Sibin , I registered a claim in tata aig insurance company and the claim registration number is 601827 which registered on last december , I am not getting proper support from

I have TATA AIG policy its number is U[protected]
when ever i tried to talk customer care no [protected] and [protected] but not succeed.

my tata aig mediclaim policy no is [protected] and i apply this on november 2nd week and i did not recived yet my cashless card please send this urgently as soon as possible

I SHOBHA RANI BERI PURCHASE A POLICY OF TATA AIG CO, AT THAT TIME I INVESTED IN ONE TIME PAYMENT POLICY BUT WHEN POLICY BOND CAME TO ME I FOUND THE REGULAR POLICY. WHEN I CONTACT THE PERSON WHO CONVINCING ME, SHE TOLD ME AFTER ONE YEAR IT AUTOMATICALLY CONVERTED IN ONE TIME POLICY. BUT TILL THE DATE SUCH NOT HAPPENED. PL Z GIVE YOUR ADVISE AND COOPERATION.

THANKING U


REGARDS
SHOBHARANI BERI
MO. [protected]

Respected Sir/Madam,

I had opted for tata aig car insurance policy on 14th may 2012, well ahead previous policy end date. I paid to the tata aig agent by cheque and I received policy document from the agent immediately after 2 days of cheque payment. However, today on 20th jun 2012, I called up on tata aig toll free number[protected] and understand that my policy was standing cancelled on 30th may 2012. For the same, I never received any communication before by any means (sms, mail, curier,register) stating that policy [protected] standing cancelled for the reason of cheque return (due to signature mismatch). Which otherwise would have given me take necessary action.

I was under consideration that I have renewed my policy. Now the situation is I have my previous policy already expired. I can not settle any claims during the period vehicle seems to be uncovered due to all this mess up.

This is frustrating, as I will have to go for new insurance unnecessariliy with gap in insurance for the vehicle. Definitely this impact track record of my vehicle. This is communication gap from tata aig end. I was under impression that tata aig would be one of the best insurance company in india.

Appreciate if you could help me my voice heard and justified. I am in loss of insured car and also my claims would stand unpaid. This also cause loss of peace of mind.

Policy name: [protected]
policy period : 09/06/2012 - 08/06/2012
premium paid : inr 17458.00
owner name : shripad vyankatesh kulkarni
policy type : auto secure private car package policy
agent / Broker license code : 1786388
agent / Broker name : meera budhani

The complaint is registered with Insurance Obdusman at Mumbai, but have not heard any response yet. Hope it will work out some point in time.

NO RESPONCE TO MY COMPLAINED -
1. 16-8-12 BIMALOKPAL BY RIGISTER POST
2. 03-09-12 BIMALOKPAL BY RIGISTER POST
3. 02-11-12 BIMALOKPAL BY RIGISTER POST
3. 26-11-12 BIMALOKPAL BY RIGISTER POST
4. 03-12-12 BIMALOKPAL BY COURIER ALL DOCUMENT
FROM- SYAMA CHARAN UPADHYAY
306 RAJSHREE APARTMENT NEHRU ENCLAVE
SHAMSABAD ROAD AGRA 282001
MOB. [protected]

Today i went to TATA AIG INSURANCE millers road office to get transfer of my insurance policy to my name and address.i took all the documents along with me and met Mr.B.Naveen there.he told me to pay transfer fee of Rs.50+No claim bonus charges of Rs.60/Total 110/= As the company mentioned in there REQUEST FOR CHANGE IN AUTO POLICY Letter.also Before i went to TATA AIG office i spoken to costumer care they told me the same.But One Mr.Naveen Concern person asked me Rs.100/=More towards The inspection of the vehicle which is mandatory.I told him this policy i renewed my self online and still it's in valid why to make inspection.he was just telling only word its company rules and mandatory we con't do any thing.But No where it's written you REQUEST FOR CHANGE IN AUTO POLICY Letter.i have submitted all the documents as per your Requirement.But unnecessarily they are telling Rs.100/= More For inspection of vehicle which is no where your letter. I had this bad experience in just simple transfer of insurance policy am thinking to stop doing feature insurance in TATA AIG company and want to share my experience.
With Regards,
Ravi.

TATA AIG Premium Receipt
Hello Sir/Mam,

My Policy Details are as follows:

TATA AIG Policy No: C[protected]
I did not get my Policy Premium Receipt for the year 2012.
I want to submit the Premium Bill for my Tax Investment Proof.

It would be great if you could you send me the Policy Premium Receipt to my mail ID: [protected]@gmail.com
Its very urgent.

Thanks in Advance
Kajal Chaudhary

My German VISA got rejected and when we checked it is told that " the travel insurance issued by TATA AIG is fake. We registred two complaints.
ID No 1113034 and ID no 1113451,

But till date no response received, further we called ' so called " use less" customer care " many time, but resulted as utter waste.

It is better TATA AIG to close his customer care centre and can save some money,

For all, we advise not to buy any policy from TATA AIG,

Regards

Sridhar R

I would like to introduce myself as T.R. Vijayakumaar, Holding Motor Policy for my Hyundai i10 car bearing the Policy No: [protected] from 28.11.2010. I have renewed the policy through online 0n 15.11.2011 and the policy should expire on 28.11.2012.
Tata AIG General Insurance Company Ltd has posted a Letter to me dated 09/8/12 on registered post with AD with reference to the above mentioned subject matter and stating the payment has to be made immediately on 10/08/12. However letter has been received only after 20.08.12 which can be verified with Postal Department since it is Registered post with AD.
Since, I was not there in station when the letter was received, i have contacted Customer Service on 31.08.12 requesting is there any option to pay the Amount of Rs. 1797/- through internet or telephone (IVR System) Service request no: 959969. I got a positive reply from Customer service representative that a person from Concern department shall get in touch with you for the payment. However, I have not received any phone call till today.
In this scenario, I have received a renewal policy document 17.09.12 stating that the policy has been short closed up to 28.06.12 and the balance amount of Rs. 217/- has been with held with Tata AIG company. It was quiet shocking to see such a letter from the insurance company, immediately i have contacted the Customer service bearing the reference call no: 1013240 stating the clarity on the details and entire history, but they are not in a position to help me even when i am ready to pay the said amount. Therefore, I request your help to restore my policy lapse as the short closure of the policy before five is unacceptable and unfair even when i am ready to pay the amount.


The mail has been sent to TATA AIG insurance on 18/09/12 and details of my mail and call to customer care with reference is as below:

Reminder mail to Customer care - 22/09/12
Reply mail from Customer care (Mr. sanjay Kadachi) - 25/09/12 - requesting some time.
Reminder mail to Customer care - 27/09/12.
Call to customer care - 04/10/12 (Ref 1055490)
Call to Customer care - 08/10/12 (Ref 1072777).


Despite of my several request mail, no action has been taken. Even a insurance surveyor came and surveyed my car and took Rs. 100/- from me as conveyance, but still the issue is open still. Kindly help me to resolve this issue.