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Tata AIG Insurance Complaints & Reviews

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Updated: Aug 4, 2025
Complaints 559
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Tata AIG Insurance reviews & complaints page 19

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D
DRJMKANZARIA
from Rajkot, Gujarat
Sep 6, 2011
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Address: Jamnagar, Gujarat

I M HOLDING MOTOR POLICY NO. [protected] , CUSTOMER ID [protected] SINCE LAST ONE YEAR FOR MY OWN CAR TATA INDIGO CS DICOR DESEL REG NO. GJ 10 AP 6907,THIS POLICY WAS EXPIRING ON 4.9.11, I WAS GETTING RECURRENT CALL FROM TATA AIG GENERAL INS CO LTD CUSTOMER CARE FOR RENEWAL,SO I GOT IT RENEWED ON 22.8.11,AFTER TALK WITH MR RAMESH AND THEN MR SHAHID, I PAID PREMIUM RS.16214.00,THROUGH MY BANK OF BARODA GOLD CREDIT CARD VISA, CARD NO. [protected] , TRANSECTION ID R 56470.I SOON RECEIVED TEXT MESSAGE OF DEBIT OF RS. 16214.00 FORM MY BOB CREDIT CARD ACCOUNT AND TOWARDS TATA AIG GEN INSU..THEY CONFIRMED THE PAYMENT AND TOLD ME THAT I WILL BE GETTING WITHIN 24 HOURS ,THE SOFT COPY OF RENEWED POLICY ON MY REGISTERED MAIL ID [protected]@YAHOO.COM AND SECOND MAIL ID [protected]@GMAIL.COM,BUT SINCE I DID NOT RECEIVED TILL 25.8.11 ANY MAIL, I CALLED TO CUSTOMER CARE [protected] /[protected] FROM MY LAND LINE NUMBER[protected] AND MY CELL[protected] AND ALSO MAILED TO [protected]@TATA-AIG.COM AND [protected]@TATA-AIG.COM, MAIL COMPLAINT ID 70311, DT .5.9.11,BY MS. PRIYADARSHINI PATHAK, FROM CUSTOMER SUPPORT, AND ALSO CALLED OFF AND ON, MY CALL COMPLAINT ID 50386 DT.25.8.11, BUT I NOT RECEIVED POLICY OR ANY CONFIRMED MESSAGE,THEY REPLIED ME THAT THEY WILL BE SOLVING PROBLEM VERY SOON BUT TILL DATE I HAVE YET NOT RECEIVED THE SAME. AND ANOTHER THING WHEN I TRIED TO PAY RENEWAL PREMIUM THROUGH WEBSITE WWW.TATAAIGINSURANCE.IN,AND ENTERED DATA REQUIRED ,MESSAGE DISPLAYED THAT POLICY NO. IS INCORRECT,I ALSO TOLD TO CUSTOMER CARE FOR THIS WHILE RENEWAL PROCESS ,BUT THEY TOLD IT IS PROBLEM OF WEBSITE ,THEY CANT HELP,THEY MAY FORWARD COMPLAINT TO CONCERNED DEPARTMENT,BUT TILL DATE THE RESULT IS THE SAME,WEBSITE SHOWS THAT MY POLICY IS INCORRECT.HOWEVER I M HOLDING THIS POLICY SINCE LAST ONE YEAR AND I ALSO GOT THREE CLAIMS FROM THE COMPANY ON THIS POLICY
I WANTED THE RENEWED POLICY EARLY BECAUSE I M DOCTOR , I GO AS VISITING CONSULTANT PHYSICIAN TO OCCUPATIONAL HEALTH CENTER, ESSAR OLI LIMITED,VADINAR,JAMNAGAR,GUJARAT.AND I HAVE GATE PASS FOR MY VEHICLE.TO ENTER IN PREMISES OF INDUSTRY. THIS GATE PASS ALSO EXPIRED ON 4.9.11 ALONG WITH POLICY. NOW I CAN NOT ENTER WITH MY VEHICLE IN INDUSTRY PREMISES,WHICH IS VERY PROBLEMATIC FOR ME,RENEWAL OF PASS AFTER GETTING POLICY ALSO TAKE SOME TIME,SO TILL THAT I HAVE TO SUFFER, AND OTHERWISE ALSO IT IS OUT OF LAW AND FULL OF RISK TO DRIVE ON ROAD WITHOUT INSURANCE POLICY FOR MY LIFE,MY VEHICLE AND FOR ALL OTHERS, I REQUESTED THESE PEOPLE OFF AND ON BUT THEY DID NOT TURENED UP ANY CONCRET RESULT,EVEN TODAY THEY ARE NOT SURE WILL I BE GETTING MY POLICY OR NOT AND WHEN? ALMOST 16 DAYS PASSED TILL I PAID PREMIUM,MY HUMBLE REQUEST TO YOU SIR PLEASE LOOK IN TO THE MATTER AND DO NEEDFUL AT EARLIEST , THANK U VERY MUCH, I M OBLIGED,REGARDS ,DR J M KANZARIA, MD,JAMKHAMBHALIA[protected]
Aug 13, 2020
Complaint marked as Resolved 
Dear Dr. Kanzaria,

We understand that you had certain concerns regarding your policy and the same has now been addressed and resolved to your satisfaction.

Please feel free to write to us on our email id [protected]@tata-aig.com or call us at our 24 hrs helpline number [protected]. Our customer service officers shall be glad to assist you.

Yours sincerely,
Customer Service Team
Tata AIG General Insurance Company Ltd
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    luckyless.shivi
    from Kolkata, West Bengal
    Sep 3, 2011
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    Address: East Delhi, Delhi

    Myself Shivani Gupta, being a regular premium payer of numerous health and home insurance policy of TATA-AIG , had an attack of facial paralysis on the right side of my face on 9th july 2011 . for the same , i submitted my claim documents to the claim department of TATA-AIG vide Claim #[protected] and Policy #CCP[protected] , after 30 days of survival of this illness . My neurologist DR. Rakesh Aggarwal senior neurologist in Indraprastha Apollo hospital Delhi) gave me the required certificate of diagnosis to claim my cover amount according to this criticare policy .( PLEASE NOTE the only thing i require is the diagnosis of the symptoms of any of the 11 illnesses of which paralysis is one) before my right side of the face could recover fully the paralysis shifted to the left side of my face damaging the 7th CARNIAL NERVE of my brain again and this time even more severe along with numbness in my knees and electric pain in the back of my neck even after various tests and MRIs nothing concrete would be found out , so I wasn't sure of getting any improvement as the symptoms’ were increasing . PLEASE NOTE THAT I'M JUST 21 YEARS OLD GIRL, with a deformed face and risk of having paralysis spread into my body parts as well . The doctor have already suggested me to get hospitalized as the symptoms’ are increasing .
    All I’m asking from TATA-AIG is to stick to the commitment they make to us while selling their policy to us. After filing my claim I received a call from Dr. SUNIL GALA (manager claims),. PLEASE NOTE he confirmed details from me and I told him that I'm suffering from FACIAL PARALYSIS and he replied that he'll take 7-8 days to process the claim. I was, meanwhile, in touch with the customer care executives, to track the status of my claim as my condition was getting worse and doctor had already told me to get admitted if you feel numbness in other parts of the body. I did not get admitted in hospital as this is not a cashless policy and I certainly required funds as this deadly disease might ask for expensive treatments. But when I received a denial letter from Dr.Sunil Gala , stating that their definition of paralysis is total and complete loss of BOTH ARMS AND LEGS, I felt cheated and lost . On one hand the policy states that diagnosis of symptoms will make me liable for the claim and now they are completely turning a blind eye to me saying that I shall lose both my arms and both my legs to fit into their definition of paralysis. Nothing of this sort was ever mentioned in the policy documents I have. Any person, buys a health policy for their safety and security, they pay nearly half of their salary , in a hope that i[censored]nfortunately, some mishap occurs, they are safeguarded by those policies. I request Tata Aig to stick to the promises they make, while their sales executes get after our life to buy those policies which do not help us in the time of need.
    Aug 13, 2020
    Complaint marked as Resolved 
    Dear Ms. Gupta,

    We understand that you had certain concerns regarding your policy and the same has now been addressed and resolved to your satisfaction.

    Please feel free to write to us on our email id [protected]@tata-aig.com or call us at our 24 hrs helpline number [protected]. Our customer service officers shall be glad to assist you.

    Yours sincerely,
    Customer Service Team
    Tata AIG General Insurance Company Ltd
    no i m not satisfied, because the answer you provided was that your company gave a time period of 14 days to go through the policy papers after purchasing it .

    i would highly recommend others to read the policy documents even before purchasing, because after purchasing no one reads them coz we trust on such big companies .
    Respected Sir/Ma'am

    since I am not at all satisfied with any of the policies i have from your company in my name . All the policies when ever I need do not give my claim as I hv been experiencing from the last 2-3 years. My parents had several operations but the hospital cash expense policy never gave the amount promised by them .Same happened with my critical care policy . The terms and conditions of your policies change at the time of claim and some diffrent picture is presented during the time we purchase the policy .

    Pls refund all my premium my father have paid in the policies in my name .

    same i have asked you at my complaint registered on consumercomplaints.in and shall go to the consumer court if you do not oblige.


    Regards,
    Shivani Gupta.
    Pl approach insurance ombudsman for early settlement of your claim instead of consumer court which may take 2 to 3 years whereas ombudsman will dispose your complaint within 2 to 3 months.
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      bijender77
      from Gurgaon, Haryana
      Sep 3, 2011
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      Address: Gurgaon, Haryana

      Dear sir,
      We bought two nos. of Hero Honda splendor plus motocycle on 20.05.2011 from an authorized dealer (Auto needs, 501/2, Mehrauli Road, Gurgaon, Haryana, Telephone no.[protected] & 852) for marriage Gift to mr. Mukesh & Pawan (both brother resident of : Vill-Jhamuwas, Tehsil-Tauru, Distt-Mewat, Haryana). Tata AIG General Insurance company which was recommended by the dealer Auto Needs.
      When 2nd July 2011 Both brother are coming from Nearby City Tauru for their village in night 10PM the Motorcycle met an accident and motorcycle was mostly damage. When the trespassers seen this incident Mr. Pawan found Dead on the road & Mr. Mukesh Found unconscious condition on the other road side. Trespassers inform to the other family member & other Mojij Man of Panchayat etc..By the Village Mojij Man No Police FIR was log in & nor feel requirement of Hospital for the dead person. After the discussion of Panchayat Member , they do last funeral of the dead body of Mr. pawan.
      According to Hindu Laws upto Tehranvi (thirteen days) no. action was taken for any other issue. After that on 14th July all about of the incident was intimated to the insurance company (TATA AIG General Insurance Co.).The Insurance company (TATA AIG General Insurance Co.) given a reference no. / claim no.[protected] for damaged vehicle. After the discussion & guidance of the customer care the damaged vehicle was sent to Raja Motors Manesar, Gurgaon for further necessary action. When we take follow up from Raja Motors for damaged vehicle repair etc, they told (Raja Motors) “once a surveyor told them to repair the damaged vehicle & the next day surveyor told them to stop the activity of repairing etc. When we go to the repairing agency Raja Motors for follow up for our damaged vehicle on 2nd September 2011. After telephonic discussed to the insurance surveyor, he told that insurance company rejected the claim & there will be no claim for damaged vehicle.
      The vehicle chasis no. -MBLHA10EZB9E07206,
      ENGINE NO. - HA10EFB9E11216,
      Now we request to please investigate the issue & do the needful at the earlier.
      We will be very thankful to you.
      Thanks & Regards,
      Bijender Kumar (Relative of Mr. Pawan)
      [protected]
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        kvmshyam71
        from Chennai, Tamil Nadu
        Aug 25, 2011
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        Address: Karnataka

        Dear Sir

        I have taken TATA AIG - MAHA children policy 5 + yrs back and paid 51,000 Rs so far. Till now i have not received 1 rupee towards (Initially they promised to give bonus in the 6th year). I am fed up with this policy and surrender this. Now they are telling i am entitle for only 21,000 rs at this point of time.
        Please guide me how to get back my paid money .

        Thanks in advance

        Regards
        megha Shyam KV
        Aug 13, 2020
        Complaint marked as Resolved 
        Sorry policy number is : C[protected]
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          A
          ananda_mj
          from Bengaluru, Karnataka
          Aug 24, 2011
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          Address: Kanchipuram, Tamil Nadu

          From
          Ananda MJ
          [protected]


          I was looking for Health insurance policy for my family and In laws and found web site of TATA AIG and submit the request. I got call from [protected] on[protected] and so much discussion about all policy and benifits and forced us to take Individual accident and sickness hospitalization cash plan and instruct us to pay policy premium by verification. Paid anual premium of RS.12868/- through SBI credit card on Ref ID 029729 dated[protected].

          and again i got call from [protected] for my in laws insurance policy, taken premium amount of Rs 4152/- through credit card. with refe ID Ref 033020 on dated[protected]

          They said within seven days policy will come to me if you are not interested we will return your amount back to credit card.

          Still I have not got the policy they said in 7 working days we get policy.

          Now i came to know its kind of fraud after checking all other comments. by god grace if i get back my money is really good. we are area all strugle to live. and this kind of insurance complanies are cheating people.

          Please check and save hard working people.
          Aug 13, 2020
          Complaint marked as Resolved 
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            leenabatra0208
            from Noida, Uttar Pradesh
            Aug 23, 2011
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            Address: Ghaziabad, Uttar Pradesh

            Dear Team



            I recently had a claim on my car wherein I had to pay extra amount from my pocket as agent (Mr Praveen) refused to compensate full loss.He came into argument state that whatever amount he has cleared is done as a favor wherein I was insisting him to check my ealrier photographs if he has any doubts BUT he does want to listen.His only MOTO was to harrass a customer as what I can feel was that he is supreame authority of clearing the claims and NO one argue with him.if decides not to pass a claim that no one can actually pass the same and there will be a delay in getting the car delivery.IF THIS IS THE WAY OF TREATING THE CUSTOMERS THAN GOD HELP TATA?



            With no choice left with me at that time,i agreed and paid the remaining amount.Kindly check and advise as i will have to bring this matter to the higher management of TATA and INSURANCE ACT as well if not satisfied with the explanations given to me.WE DO NOT PAY HIGH INSURANCES TO GET OURSELVES HARRASSED BY THE HANDS OF THE AGENTS



            Await your top urgent reply



            With Best Regards

            Nitin batra

            Mobile - [protected]
            Aug 13, 2020
            Complaint marked as Resolved 

            TATA AIG GENERAL INSURANCE — Please Cancel my All Insurances

            Hi,
            This is siva kumar reddy from Bangalore,
            my dob:28/03/1982.
            please cancel my insurance asap. The amount debited from my Account.
            I didn't fill the any apllication form. So how you will debit it.

            So i request to you cancel it.


            Thanks and Regards,
            Siva
            Bangalore
            [protected]
            Please cancel my Policy.
            My Policy No. KMBL[protected]
            Master Policy No. [protected]
            Thanking you,
            by
            T. Joseph
            Dear Mr. Batra,



            We understand that our claims team has already contacted you with regard to your concern and we assure you that we shall resolve the matter to your satisfaction.



            Further, please feel free to write to us on our email id [protected]@tata-aig or call us at our 24 hrs helpline number [protected]. Our customer service officers shall be glad to assist you.



            Yours sincerely,

            Customer Service Team

            Tata AIG General Insurance Company Ltd
            Dear Praveen Jee
            Thanks for the mail with pictures.

            However what I can notice that it is just a small dot on my car or may be very small dent which actually made you not to clear my full claim.RIGHT?

            Here if you remember during our meeting, the arguement was for the rhs wheel arc which you were not giving the full claim and NOT for the rhs right door.There was no confusion on the same and can be again reconfirmed with the Honda guy.I was insisting to have the full claim for the rhs wheel arc area as there can be colour difference if we only do the partial painting.

            If my understanding is correct, I will never get my full claims for my future damages on my car ( I hope I do not have as I donot want to be intouch with Tata insurance again and never recommend to my other friends and family as well.

            Kindly confirm the same enable me to take my query to further higher management of Tata and to Insurance Act seeking more clarity on the same as customer cannot get any or full claims even if there is any partial damage on the car which does not require immediate attention.I THINK I WAS STILL HELPING YOUR COMPANY BY NOT CLAIMING TWICE.

            I am still NOT convinced with your reply and explanations as given to me on phone.

            Await your response

            Regards Nitin Batra
            Dear Team

            I had to post my mail again here as I have not received any satisfied answer and NOR any reply on my mail sent 02 days back on your reply.Just an acknowledgement mail that we will get back to you!!!

            I hope you take your customers seriously and more importantly, I hope you take these feedbacks on this website seriously as well as lot many people are reading these comments which may hamper your image as well.

            Await your reponse

            Regards
            Nitin Batra
            I AM PUTTING A COMPLAINT TO RTI AND TO IRDA ON MY COMPLAINT WITH THEM AS NO REPONSE FROM TATA AIG CONSUMER CELL AND THE CONCERNED PERSON.

            NOW I WILL GET MY RESPONSE THROUGH THEM ONLY
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              dineshkaarthick
              from Bengaluru, Karnataka
              Aug 17, 2011
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              Worst Customer Care and False Promises

              TATA AIG General Insurance has one of the worst customer care and the most exploiting people who will only sell policies and deduct money and will never send the soft copy or the letter. I am trying to contact the customer care for the past two days and the only message I am getting from the IVR is "Your expected wait time is approximately one minute"...this is such a crap message that I had waited for more than 30 minutes for...
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              VAMSIKRISHNA5
              from Hyderabad, Telangana
              Aug 16, 2011
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              Address: Hyderabad, Andhra Pradesh

              U people have stolen Rs. 170 from my HSBC A/c.

              This is to hereby inform you that myself Akhilesh Mishra,Tata AIG has hijack my HSBC A/c on 08th of Oct 2010 Friday, and stolen my rupees without any information to me TATA AIG

              I don't want this policy please return my 170/- to my account

              Other wise

              i am going to take this case very seriouslyyy and i am going to open this fake TATA AIG company on the newspaper and going to POLICE FIR CASE FOR THIS.....

              Tata AIG FC — money deducted from my account

              HI u people detected 170/- from my hsbc account,

              i never apply any policy please cancel the police and retund my amount to my account,

              other wise i ll going to be give a complaint to police and news paper
              This is to hereby inform you that March 26, 2012 evening one pop come comes when i was about to withdraw cash from HSBC ATM located at Symbiosis college Chturshrungi road, Pune and Rs 170 was debited from my Account with HSBC A/C Number, I don't want this policy please return my 170/- to my account

              Other wise i am going to take this issue very seriously in consumer court for the refund of the same.

              Thanks and regards,
              Mahesh Deshpande
              [protected] / [protected].
              maheshdd.[protected]@gmail.com
              Hey.. Did u get your money back?? From my account also money has been deducted.. Please suggest..
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                vikastholar
                from Delhi, Delhi
                Aug 16, 2011
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                Address: Udupi, Karnataka

                The health insurance policy WE[protected] has been taken in the name of my mother Savitha. I requested for the soft copy of policy document on the same day also on 8th and 11th of August 2011. I did not get both hard copy and soft copy of the document till 15th of August 2011. As per my conversation dated 11-Aug-2011 (12:06 PM) with TATA AIG customer care executive Manish I will receive soft copy of the policy document with in 24 Hours. But I did not get the soft copy till now. He gave the same request number 18221 which is given by another customer care executive Mr Ronath on 8th Aug 2011. Also I gave the request for both soft copy and hard copy of the policy document today
                which is 15th Aug 2011. The request number given by customer care executive Mr Rafik is 21680.
                Today again on 16th Aug 2011 I spoke to customer care executive Priya (16-Aug-2011 1:00PM) she gave me the request number 28193. Please let me know the reason for not getting soft copy or hard copy of the policy document.
                Mar 24, 2017
                Complaint marked as Resolved 
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                  J
                  joyrc
                  from Mumbai, Maharashtra
                  Jul 29, 2011
                  Resolved
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                  Address: West Bengal

                  Dear Sirs, 29.07.2011
                  POLICY NO.: [protected](TATA AIG INSURANCE)
                  CAR NO. :WB02W1867(HYUNDAI SANTRO XING)

                  I WAS GIVEN A TRANSACTION ID (NO.009808 LOGGED BY MS.MITHILDA) ON 22.07.2011 BY THE TATA AIG HELPLINE[protected] AFTER TAKING MY CREDIT CARD DETAILS FOR RENEWING THE CAR INSURANCE POLICY( NO. [protected]) BY STATING RS.3187/- AS THE PREMIUM AMOUNT WHICH HAS BEEN DEBITED FOR ONE YEAR EFFECTIVE 28/07/2011(EARLIER POLICY HAD EXPIRED ON 27/07/2011) AND WAS ASSURED THAT THE SOFT COPY OF THE POLICY WILL BE SENT TO MY EMAIL ID WITHIN 48HOURS AND THE HARD COPY WILL REACH MY ADDRESS BIT LATER.
                  HOWEVER TILL DATE I HAVE NOT RECEIVED ANY POLICY DOCUMENT FROM TATA AIG AND AM UNABLE TO DRIVE MY CAR IN ABSENCE OF A POLICY DOCUMENT EVEN THOUGH AS STATED ABOVE PREMIUM HAS BEEN DEBITED AND RENEWAL DONE.
                  I STATED MY PREDICAMENT TO TATA AIG YESTERDAY (CALL TAKEN BY MS.S SHARMA) AND REQUESTED FOR THE POLICY DOCUMENT BUT WAS INSTEAD GIVEN A COMPLAINT NO.5026436.
                  REQUEST FOR SENDING THE POLICY DOCUMENT TO ENABLE ME TO DRIVE MY CAR AND ALSO TO SEND ONE COPY TO MY COMPANY HINDUSTAN PETROLEUM WITH WHOM THE VEHICLE IS HYPOTHECATED.
                  REGARDS,

                  VERY TRULY YOURS,

                  JOY ROYCHOWDHURY
                  AG50,SECTOR2,
                  SALT LAKE CITY,
                  KOLKATA-700 091.
                  PH.0 [protected].
                  EMAIL:[protected]@hpcl.co.in
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    KT Vanan
                    from Jind, Haryana
                    Jul 26, 2011
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                    Address: Tamil Nadu

                    Sir,Madam

                    I took insurance for my motorcycle TN49H1904 through TATA AIG General Insurance Co Ltd and some other insurance company which covered a unique insurance cover from Road Safety Club India, Chennai through my home town Thanjavur Shri Ram Chits office. No claim certificate applied through courier letter on 03 jun 11 from Thanjavur the same not forward during the period upto 28 Jun 11 inspite of several calls directly made with TATA AIG General Co Ltd, 1 Commander -in-Chief-Road Egmore, Chennai Office but not forwarded the same. After completion of my leave continiously try to speak with the concerned staff they always gave a ready reply tommorw we will forward and asking the e-mail id also but passes one month the same not yet received by post or in my e-mail ID. Being Army person and the exigency of service not able to continiously try to contact them for the same. Then I had forward e-mail through available aig web site officials r [protected]@tataaig.com and girikishore.[protected]@tataaig.com they also no replied. May I request you to forward the requisite certificate directly to Road Safety Club India Ltd No 1 Floor Sambandham Street, CN Chetty Road, T Nagar- Chennai -600017 under intimation to my mail ID [protected]@gmail.com and my mail address :-
                    Thamil Vanan K
                    10/4 Narang Vihar
                    Cantt, Kanpur (U.P)-208004
                    Mob No [protected]

                    Thanking You in anticipation


                    Yours Sincerely,


                    (Thamil Vanan K)
                    26 Jul 11
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    TATA AIG GEN INSURANCE — Insurance Certificate not recd yet

                    To whoever it may concern

                    Hi,

                    This is to bring to your notice that I have taken a mediclaim poloicy for my mother in the month of August 2008 on an EMI basis against my HSBC Credit Card.. There are 3 EMI which has been debited from my credit card in the months of September, October and November 2008 for Rs 559.25 each month. But till date I haven't recd the certificate. May I please know that when I can expect to receive the same as the same is also require for tax deduction purpose and I require it urgently. In case you have any doubt about my address, here it is:
                    134B Swinhoe Lane, Flat G2,
                    Kasba Old Police Station
                    Kolkata - 700042
                    Ph- [protected] / [protected]

                    TATA AIG GENERAL INSURANCE — Certificate not received

                    One fine day I had to call to HSBC as I have personal loan with them. They connect me to TATA AIG pepole. They said about a policy which is for Rs.10/- for first month and also said me to receive that documents i[censored] are OK it will continue and Rs. 705/ will be the next premium. I wanted look at the documents first so I said OK. I was charged for Rs.10/- first month on my credit card. But I didnt receive any documents of the policy. I was scared and called the TATA AIG asked them to stop the policy since i am not interested moreover i didnt even look at the documents. Some how i was convinced for low premium of Rs.105/- per month. They said they would charge only Rs. 105/- per month. But they charged me Rs. 705 for the second month. They didnt send my insurance document. I didnt even know my insurance document number. Now i am once again charged for Rs. 105/-. Still i didnt receive my certificate.

                    I have one evidence against them i.e I recorded the conversation b/w TATA AIG customer executive and i. In which all the things are recorded.

                    now I would like to register a complaint in Consumer Court against TATA AIG.

                    can anybody suggest me in this regard?

                    regards
                    Stanley
                    Hi,

                    I have exactly the same complaint as above. I & Stanley are sailing in the same boat & I am sure there are many more others as well.

                    Even I would like to lodge a complaain in the consumer courts.

                    regards,

                    Vinay
                    Sir, Madam

                    I took insurance for my motorcycle TN49H1904 through TATA AIG General Insurance Co Ltd and some other insurance company which covered a unique insurance cover from Road Safety Club India, Chennai through my home town Thanjavur Shri Ram Chits office. No claim certificate applied through courier letter on 03 jun 11 from Thanjavur the same not forward during the period upto 28 Jun 11 inspite of several calls directly made with TATA AIG General Co Ltd, 1 Commander -in-Chief-Road Egmore, Chennai Office but not forwarded the same. After completion of my leave continiously try to speak with the concerned staff they always gave a ready reply tommorw we will forward and asking the e-mail id also but passes one month the same not yet received by post or in my e-mail ID. Being Army person and the exigency of service not able to continiously try to contact them for the same. Then I had forward e-mail through available aig web site officials r [protected]@tataaig.com and girikishore.[protected]@tataaig.com they also no replied. May I request you to forward the requisite certificate directly to Road Safety Club India Ltd No 1 Floor Sambandham Street, CN Chetty Road, T Nagar- Chennai -600017 under intimation to my mail ID [protected]@gmail.com and my mail address :-
                    Thamil Vanan K
                    10/4 Narang Vihar
                    Cantt, Kanpur (U.P)-208004
                    Mob No [protected]

                    Thanking You in anticipation


                    Yours Sincerely,


                    (Thamil Vanan K)
                    26 Jul 11
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                      R
                      rajeshjhaengineer
                      from kannur, Kerala
                      Jul 20, 2011
                      Resolved
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                      Resolved

                      Address: Kannur, Kerala

                      The complaint I have made to TATA AIG has been posted below for your reference :
                      ________________________________________________________________________________...
                      Reminder



                      VERY URGENT MATTER


                      Dated- 18/07/2011

                      To
                      Head - Customer Services
                      TATA AIG Insurance Company Limited, Mumbai


                      Dear Head Customer Services

                      I wish to inform you that I have send a lot many E-mails and Reminders for the issue of renewal of my Motor insurance & other issues (mentioned below) and after a lot many reminders
                      Ms. Harpreet Manni has given me the response which is completely biased, unethical and not acceptable.


                      The details supported to the issue is mentioned below:


                      Sub - Delay & Negligence to Renew the Existing Policy No. - [protected] –Reg.

                      I wish to bring to your kind notice about the irregularities regarding the Motor Insurance policy, I am the policy holder of my vehicle WAGON - R since Dec 2009, after finishing one year of the existing policy,the representative from your customer care has called me in the month of December 2010 to renew the existing policy, as I was out of station during that period hence the TATA AIG representative has fix the time to have the inspection of my vehicle as well as renewal formalities on dated 18 Dec 2010, it was even mutually agreed by both the parties as well as I have given assurance to your customer care representative that I will reach to my station as well as I will be available to my station (i.e. KANNUR- Kerala) for one day only and will go back to Delhi for my official visits, but It is very sad to say that that no one has turned to meet me to do the renewal formalities on 18th Dec 2010 nor did a call to me, I did wait till next day morning ,again after coming back from Delhi, I have contacted the TATA AIG person to do the formalities to renew my existing policy, again after given promise to meet no one has taken care to renew it.

                      I did a lot much conversation for this regard, Kindly check the phone call detail from your end also.
                      On dated 11th January 2011 Mr Swarup Desai from Sales Dept. has called me (at 10 AM) to take the policy with some special Discount and with some special feature, I have conveyed him the message regarding the problems I have faced to renew TATA policy, He agreed for the same & promised me to resolve the issue as soon But the results were zero.

                      I have received a lot many calls from TATA AIG representatives regarding policy issues but after promise no one has tried to send the representatives to my end. It shows that TATA AIG is least bothered to renew their policy & don't want to be responsible for their services.

                      Herewith Enclosing the few details of conversation regarding my policy is mentioned below for your reference :

                      Dated 12/01/2011 Time 9.17 PM to 9.44 PM
                      Dated 15/01/11 11.20 AM
                      Dated Nil Talked with Ms .Sarika & Mr. Yusudas
                      Dated 31/01/2011 Mr. Kojar & Sarfaraj
                      Dated Nil Talked with Mr. Swarup Desai,Sales department (10 AM)
                      Dated 04 March Mr. Anil 6.47 Pm to 7.02 Pm
                      Dated 07 March
                      Dated 08 March Talked to Mr. Viki & Sanjiv Yadav
                      And many more…..

                      Although my last conversation happens with Mr Viki and he did some good positive move for renewal but now TATA AIG is saying that I cannot avail NCB ,Means my NCB will be is Zero , Here I would like to add one point to your end , According to my policy NCB will not affect if I am going to repair my Plastic parts, as I have claimed to repair my plastic parts only, which has been reported to you customer care on dated 01 Nov,2010, the person from Cochin Mr. Sizo has intimated me that I can go to any nearest Garage for repairing the plastic parts, I did the same I have went to my very nearest garage as well as the surveyor Mr. Prakash also came for the survey, finally my vehicle got repaired, I have paid the cash amount to the garage person and told him to send the bill to your end (as instructed by Mr Sizo) , finally after a huge follow ups I have got the Cheque of Rs 3250/- (point to be noted that I have paid Rs 3750/- for the same).

                      I would like to ask some query related to the above isues as follows -

                      1. Why not my policy has been renewed ?
                      2. My vehicle is on risk from last seven months, if any misshapen occurs then who will be the responsible for the same ?
                      3. My office is 50 Kms ( to & fro) away from my residence and I cannot use my Car because my car is not insured Hence I am force to travel by Auto/Taxi or Bus .

                      4. Earlier I have made a request to get the facility of free washing of my car as it was given as a facility with my policy earlier , but this couldn’t happens why?

                      5. Why not I should approach to consumer forum to get justice for the same?

                      6. Whether repair of the plastic part will affect my NCB?

                      TATA is always referred as prestigious organization in our country, but these move of irresponsibility will give a very bad name & confusion among customers and will lose the faith among the consumers, in this present era one person/customercan influence hundreds or thousands of people.

                      Therefore again I would like to request you to resolve this issues on priority basis otherwise I have to move to consumer forum to get the justice as well as compensation for these Negligence .

                      Regards

                      Rajesh Kumar Jha
                      Asst. Professor & Head Resource Centre( I/C)
                      National Institute Of Fashion Technology
                      (Ministry of Textiles, Govt. of India)
                      Kannur (kerala)

                      Mob -[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        A
                        akhileshgupta
                        from New Delhi, Delhi
                        Jul 9, 2011
                        Resolved
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                        Resolved

                        Address: East Delhi, Delhi

                        Dear Sir

                        My car Wagon R (DL7CH 0276) golden color, 2006 model, had an accident on 28 Nov 2010. I have Tata AIG car insurance for last 3 years. No Claim Bonus was 45%. The car had accident due to slippage towards tree sides to avoid collision with tractor coming from wrong side. There were bushes on both sides and stone on ground. The car was damaged on both sides and bottom. Doors were damaged, axle crank and lower part were damaged. I gave car to M/s Competent Ghazipur Show Room for repair. Mr Ajit from Tata AIG Noida branch inspected the vehicle. The Car was repaired on one side only. bottom part and Left side were not repaired. Approx Rs 16500 was total expenditure, out of which I paid Rs 6500/- and car was delivered.

                        While driving it was found that Crank rod of back wheels was noising. Then it was replaced by me at M/s Competent and paid Rs 5270/-. The Left side door bottom panel is still damaged. Front wheel Axle has some noise on curves.
                        Tata AIG is hopeless company regarding insurance claims.

                        I have lost 45% NCB and the car is not repaired completely. Please do need ful.
                        Thanks & Regards
                        Akhilesh Kumar Gupta
                        H/o Mrs Veena Gupta - Owner of Car.
                        B-102 Jagat Puri
                        Delhi 110051
                        [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Yes, they are crooks. Stay away from TATA-AIG.
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                          A
                          ajaysh81
                          from Gurgaon, Haryana
                          Jul 8, 2011
                          Resolved
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                          Resolved

                          Address: East Delhi, Delhi

                          Dear Sir,
                          My biggest mistake of life begin when i trusted on TATA AIG general Motors

                          Insurance company and tried to make a good business with them. I have suffered a

                          lot due to their executives.
                          I have just claim for 5000 Rs With the help of Ace HOnda service center. But Tata

                          aig insurance approver executive said my policy is not visible online so they

                          can't give claim. They ask me to pay in cash and later on they will pay me by

                          cheque. My policy details are as follows:-
                          Policy No[protected]
                          Client Id[protected]
                          Date of POlicy[protected]
                          Vehicle- Honda City ZX Car

                          Claim Number[protected]

                          My Name : Ajay Kumar
                          Contact No: [protected]

                          Name of Tata Aig Executive for claim:Ravi Pant (Mob:[protected])

                          Neither they pick the call, nor they respond properly. Their purpose is just to

                          suck the blood of their customers. The TATA Aig executives get training that how

                          to punish their customers and do ill behave with them. I am suffering a lot and

                          mentally disturbed because i have paid the money not for my own sake, but just to

                          make my life hell.
                          If any justice is there in this world, then please somebody help me.
                          Its very urgent to punish such fraud companies very bitterly otherwise they will

                          keep doing such things and my kind of persons will keep crying for the justice.

                          Please please please help me to get the justice.
                          I will be thankful to you a lot lot and lot.

                          Thanks & Regards
                          Ajay Kumar
                          [protected]
                          Complaint marked as Resolved 
                          got resolved after so many hard work...huff...so tiring process. I need to call their senior persons. Sometimes they have one execuse or sometimes some other execuse. Tired of followup. Thanks god finally got the resolution.
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                            C
                            chsharmaji
                            from Delhi, Delhi
                            Jun 24, 2011
                            Resolved
                            Report
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                            Resolved

                            Address: Faridabad, Haryana

                            Dear Sir/Mam,
                            I have taken policy for car no HR 51 AJ 1267 under cover note 11031505,
                            still i could not receieved the policy, now my car is is in TCS -maruti work shop at faridabad from last six days,
                            still work could not be started, because of approval is not coming.

                            after paying the amount under cheque no 412737 from state bank of patiala dated 25.05.11.
                            I am suffering with a lot of problem.

                            Let me know , why should i not go consumer court.

                            Regards,
                            Chander Hass Sharma.
                            [protected]
                            Wagon R, HR51AJ1267
                            cover note 11031505
                            Payment-cheque no 412737 from state bank of patiala dated 25.05.11.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Dear Sir,
                            My biggest mistake of life begin when i trusted on TATA AIG general Motors

                            Insurance company and tried to make a good business with them. I have suffered a

                            lot due to their executives.
                            I have just claim for 5000 Rs With the help of Ace HOnda service center. But Tata

                            aig insurance approver executive said my policy is not visible online so they

                            can't give claim. They ask me to pay in cash and later on they will pay me by

                            cheque. My policy details are as follows:-
                            Policy No[protected]
                            Client Id[protected]
                            Date of POlicy[protected]
                            Vehicle- Honda City ZX Car

                            Claim Number[protected]

                            My Name : Ajay Kumar
                            Contact No: [protected]

                            Name of Tata Aig Executive for claim:Ravi Pant (Mob:[protected])

                            Neither they pick the call, nor they respond properly. Their purpose is just to

                            suck the blood of their customers. The TATA Aig executives get training that how

                            to punish their customers and do ill behave with them. I am suffering a lot and

                            mentally disturbed because i have paid the money not for my own sake, but just to

                            make my life hell.
                            If any justice is there in this world, then please somebody help me.
                            Its very urgent to punish such fraud companies very bitterly otherwise they will

                            keep doing such things and my kind of persons will keep crying for the justice.

                            Please please please help me to get the justice.
                            I will be thankful to you a lot lot and lot.

                            Thanks & Regards
                            Ajay Kumar
                            [protected]
                            TATA AIG is biggest fraud. They do not know even what to do while selling policy how will they respond in clearing claims.
                            Here is classic example.
                            I wanted to renew our car policy and their online site is down. Their check pickup is not possible. And this is the error which there sites shows.

                            And when you send a mail this is what you get.
                            Delivery has failed to these recipients or distribution lists:

                            [protected]@tata-aig.com
                            The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.

                            Sent by Microsoft Exchange Server 2007





                            Diagnostic information for administrators:

                            Generating server: r5-core.r5.aig.net
                            [protected]@tata-aig.com
                            #550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:9D000000, 17.27161:0000000094000000000000000000000000000000, 255.23226:00000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:0E000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.6276:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:0F010480, 0.26849:31000000, 255.21817:DD040000, 0.26297:00000000, 4.16585:DD040000, 0.32441:EF7B0000, 4.1706:DD040000, 0.24761:00000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000". ##

                            Original message headers:

                            Received: from EDGE02.r5-core.r5.aig.net (192.168.100.22) by
                            OTLP8R5CHUB02.r5-core.r5.aig.net (10.34.1.50) with Microsoft SMTP Server
                            (TLS) id 8.3.279.5; Fri, 19 Apr 2013 11:14:08 +0530
                            Received: from mail-pd0-f178.google.com (209.85.192.178) by
                            EDGE02.r5-core.r5.aig.net (192.168.100.22) with Microsoft SMTP Server (TLS)
                            id 8.3.279.5; Fri, 19 Apr 2013 11:14:06 +0530
                            Received: by mail-pd0-f178.google.com with SMTP id w11so2008475pde.9
                            for <[protected]@tata-aig.com>; Thu, 18 Apr 2013 22:44:03 -0700 (PDT)
                            DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
                            d=gmail.com; s=20120113;
                            h=x-received:from:content-type:subject:message-id:date:to
                            :mime-version:x-mailer;
                            bh=hChwjjTDR9SdYFZya5uI1DM+QC6LTEC3BzVjbMvrKDE=;
                            b=TyVnJbccKvqyr4/1DjIN7lzWnXqpaeCEhfCjRDUhzfCUlUEFZv5pIKCAp745EDDZRY
                            hRFUZO1JrWpGDQmjMJIc3XRcGuRzinPa3mKchAH95gM2jcgs9D9oltIP99CaqbhEEKQ/
                            DzzKjyzKzbSCWIK8qH2RDTBQF08//ofedE/OqiRvZIXNRfcpp8DN5CLwN+KjR85phLOA
                            HGk7Xb5WHOGkENIp7QZdsOcezwT/4AvDCAvoJG5NYCJGHrVIfWNrAdnX8uxc2YhuNo5n
                            9M/ViOysAFYk7PTDA+MWOMfeuRqxdaovFGGaqexDC/vwhFOQGcazfptW+eT9JX1yjeNG
                            zNQw==
                            X-Received: by 10.68.164.163 with SMTP id yr3mr16721819pbb.27.[protected];

                            See their mailbox is full that speaks volume just stay miles away from Tata Aig.

                            not getting approval  for work - Comment #1624934 - Image #0
                            Yes Completely Agree TATA AIG MOTOR INSURANCE SUCKS BIG TIME. VERY FAST AT COLLECTING PREMIUMS AND VERY SLOW AT PAYING CLAMIS
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                              M
                              manojmat
                              from Mumbai, Maharashtra
                              Jun 22, 2011
                              Resolved
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                              Resolved

                              Tata AIG sales person contacted me on phone regarding medical insurance I had enquired with policybazaar.com. Based on my requirement for a family policy, he issued a Wellsurance Family policy and a Wellsurance Executive policy for my wife. It was informed that if I was not satisfied with the policy, I could cancel them within a look-over period of 15 days with just one phone-call and Rs99 administration charge. It was not informed to me at the time that in case of a claim, only one policy of the two can be claimed. So basically one policy is useless. When I found this out after receiving the policy documents, I cancelled one of the policies. The Tata representative tried to persuade me not to, ultimately agreed. This was three months ago. I am still waiting for them to refund the premium amount to the credit card. I have called their number [protected] at least 10 times over this period, and have been allocated three reference numbers and that the issue will be resolved in 7-10 working days. Still not done.
                              I don't know what will come of this case, but I will not be renewing the policy that I retained. Also, I will inform friends and relatives to steer clear of this company, because of nil worth customer service.
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              TATA AIG — REFUND OF CANCELED POLICY

                              FROM
                              PRATHAPAN CG
                              MODIYIL HOUSE
                              ANGADICAL SOUTH PO
                              CHENGANNUR
                              ALLEPPEY
                              KERALA
                              PIN.689 122
                              mob.[protected]
                              EMAIL ID prathap.[protected]@gmail.com

                              POLICY NO.WF[protected]
                              PREMIUME RS.5365
                              sir, I bought a family health insurance policy from TATA AIG on a condition of 12months EMI basis. they agreed and i given my credit card details of my HDFCBANK CARD to them. but they are taken the full amount from my card and told me that EMI is not available on HDFC BANK .I complained so many times to their customer care. at last they agreed to cancel the policy and refunded the full amount .but they refunded only Rs.5266. Rs.99 short. so you are requested to take necessary steps to refunded the full amount. PRATHAPAN CG

                              tata aig /wellsurance — insurance refund

                              i Rashida Deesawala having wellsurance policy as i had fractured in February i claim for the same but they are so many times demanding documents and giving false promises, at the time of purchase they promised so many things but now nobody giving satisfactory answer and offering very very small amount for refund
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                                G
                                Gajendra P H
                                Jun 7, 2011
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka

                                Hi,

                                TATA AIG Health Insurance person called me and renewed my health insurance (Policy No:HC[protected]). They said the renewal documents will be sent to my address within 2 weeks time.

                                But its almost more then 3 months, I didn't received any postal or courier from TATA AIG. I even wrote a complaint message from their website link, but no one responded for that.

                                It looks like its a fraud company and they just want to make money and they are not doing their service to people. I need my money back and I donot want to continue their Insuarance.

                                If anyone knows how to get this done then please help me.

                                Regards,
                                Gajendra
                                [protected]
                                [protected]@gmail.com
                                +1 photos
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  V
                                  venke5200
                                  from Vijayawada, Andhra Pradesh
                                  Jun 7, 2011
                                  Resolved
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                                  Resolved

                                  Address: Guntur, Andhra Pradesh

                                  i have a policy invested in tata aig life insurence in the dated of 12/04/2011but we dont have not give any bonds for the company the policy no is u[protected].what we do the next process to take the bonds from the company
                                  +1 photos
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  I have a policy in InvestAssure Flexi (110L055V01) under Tata AIG. Now I want to withdraw the policy, so i like to know my withdrawal amount till date. My policy number is U[protected] and CODE is GUO2.
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                                    R
                                    rakesh faridabad
                                    from Bengaluru, Karnataka
                                    Jun 3, 2011
                                    Resolved
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                                    Resolved

                                    i have paid for my car insurance for linea emotion regd No HR 29 X 6033 for[protected] thru credit card. I was promised that policy will be delivered to me in 7 days but more than 10 days have lapsed and i have yet to get any information. My last policy is expiring on 04 Jun 2011. No intimation has come even on my email address. I thought service of TATA AIG car insurance will match their professed commitment. Please intimayte the progress and forward the policy at the earliest.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    Car Insurance — Non receipt of Policy

                                    Registration no. DL9CQS 3226
                                    Maruti Alto LX.

                                    With the reference cover note no. 37312036 dated 04/10/08, in this regard, the policy of the said vehicle has not been received till date. You are requested to send the same asap.

                                    Thank you and kind regards,
                                    Raman Gulati
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                                      0
                                      007vinod
                                      from Delhi, Delhi
                                      Jun 1, 2011
                                      Resolved
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                                      Resolved

                                      Address: West Delhi, Delhi

                                      its tata aig car insurance co. simran sales executive her mobile no. is [protected], i have called up several times for my complaints about over charged money and wrong product without isi mark which is not working since first day....its really bad that such a big co. is cheating the public by saying that we are sending a nice product with this car insurance but when things come after payment have received by co. which is faulty and not working i m as consumer which is cheated by co. waiting for the reply .

                                      vinod soni
                                      [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      TATA AIG — NOT REFUND CASH

                                      MENE APNE FATHER KE LIYE 1 POLICY LI THI POLICY NO ITMR[protected] 20 JULY 2009 KO CALL PAR PAYMENT CRADIT CARD SE KI THI JISKE DOKUMENT MUJHE 24 OCT KO RECIVE HUYE USKE BAAD MUJHE PATA CHALA KI YE POLICY MUJHE JHUT BOL KAR BECHI GAYI HAI MUJHSE INKE EXC TARUN NE KUCH AUR BATAYA THA AUR ISPOLICY ME DIYA KUCH AUR THA TO MENE CUSTMER CARE PAR CALL KARKE CONFIRME KIYA AUR POLICY CANCELL KARVA DI TO MUJHE BOLA GAYA THA KI AAPKE 6105 RS ME SE 99 CUT KAR AAPKO 6006 RS MIL JAYENGE AUR MUJHE SIRF 3052 RS HI BHEJE GAYE BAKI PAISO KE LIYE BOL RAHE HAI KI AAPNE 3 MAHINO BAAD POLICY CANCELL KARWAI HAI ISLIYE ITNE HI MILENGE ISKE LIYE ME INPAR KYA KARYVAHI KAR SAKTA HU
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