Tata AIG Insurance Complaints & Reviews

Fraud and False commitment and a big cheater company

I have been cheated by TATA AIG MEDIPRIME Health Insurance, Please read full details of my below mail, Its been 6 Month
I Lost my money ...

NO: 1 ----Original Message----

From: Vipin Pandey
Sent: 04/13/2016 04:20 PM
To: [protected]@irda.gov.in; Response.[protected]@tata-aig.com;
Cc:
Subject: IRDA token number[protected] your policy number [protected]

With reference IRDA Token Number :[protected]

Hello sir,
It's been more then 4 months sending mails to TATA AIG but no proper
response. Mycomplaint was also registered with you on 16th Feb. 2016.

They people are only pretending to sort out this issue. So please
arrange to resolve it ASAP...

TATA AIG MEDIPRIME,
Policy no. : [protected]
member id : ZZZZ[protected]
NAME : Vipin Kumar Pandey
Complaint NO. : 4355847
4355850

MAIL SENT TO TATA AIG :
I deposited the Cheque into axis bank for the renewal for above
mentioned policy and requested to change the address. And i have
received a SMS as a confirmation on dated 17th dec. 2015 as a renewal
for my policy for next 1 year. And the documents were supposed to be
couriered through Bluedart courier company Awb No. - [protected], with a
confirmation of reaching to the address within next 7 days. But i have
never been received even i called on customore care no. dated 31st dec.
2015 to register my complaint. since then i have been talking to many of
the them. I had also been told by your executives that documents would
be couriered by speed post rather than Bluedart courier's but again did
not happen anything. And i had also been badly treated By your people.
In the mean time i was keep calling and taking the updates from your
team and at last, it was transferred to Subhra and after talking to her
i received the same confirmation again on 18th Jan. 2016 that documents
had been couriered through Bluedart AWB No. [protected] while someone
had already committed me to courier it via speed post. At the result i
have received none of policy documents yet.
So finally as a conclusion i have following points to be considered by
someone who is responsible and reliable in your company :
1. Medical Policy is a sensitive policy if you work in such manner so
slowly, Why i shouldn't consider it useless??
2. Does your system really work?? If yes, then you should prove it.
3. Who will bare a penalty for such irresponsible causes.
4. Because i lose/lost a lot of time and energy in conversation with
many people of your company with no result. So i Need a penalty for
this. SO please let us know your penalty clause for this otherwise we
will be looking for it ourselves.
5. So, Policy is for cash less medical care or to be sick by making no
of calls to your CC Exe.
6.Why your people keep fooling me to deliver the documents since 18th
dec. 2015 to 21st Jan. 2016.
7. Does your seven days ever ends??
8. I want redemption for loosing my money and time for talking to people.
9.Are you playing with people like me and their sentiments while being
into the market with full propaganda.
10. So please consider this mail immediately rather than playing with
your escalation matrix because it's already been delayed 34 days. so it
has to go my head to your head.

Awaiting for your response..

With no regards,
Vipin kumar pandey


NO : 2 ----Original Message----

From: Vipin Pandey
Sent: 04/23/2016 11:24 AM
To: Response.[protected]@tata-aig.com;
Cc: [protected]@irda.gov.in;
Subject: Re: IRDA token number[protected] your policy number [protected]

Hi

Is there anyone to reply my mail, today is 23 April 2016 ??????

Regards

Vipin Pandey


On 4/22/2016 10:21 AM, Vipin Pandey wrote:
Hi

Is there any one take a pain to reply my mail. It seems you again
started fooling me ...its already been 2days since I replied your
previous mail dated 19/4/2016.

vipin pandey


On 4/20/2016 8:08 PM, Vipin Pandey wrote:
Dear Genesia Dlima

Please explain following :

1. why should I believe you will send the policy this time, while you
are hardly trying to send the policy from 17 DEC 2015 till date (4 month).

2. lets say even if I receive it luckily, when the risk cover period
will start because past 4 month I was without policy. So, why should
I pay you for that time which was not Insured from 17 DEC 2015 till date.

3. Why should I believe (as you committed and advertised ) that claim
will be passed in 4 hour while you have taken 4 month To send the policy
document only. Prove it !!! All over the internet you have bad reviews
by individuals(Customers), where ever its shows good, its by companies
, who are selling your policy like, bankbazzar.com,
policybazzar.com...etc.

4. So, Please let me know that the policy and documents which is I
suppose to receive now, If I will accept to keep the policy.From when
the risk cover period will start. from insured period, which is going to
start from 18th April 2016. or un-insured period (17 DEC 2015 to 18th
April 2016).

5. So, I don't want to pay for the period when there was no service
provided to me and I had no way to claim in case of any misshaping. if
there was a way to do so, I should have informed by Tata AIG.

6. There are no information available of any one of your senior officer
even email id. When I asked by mail on 2nd of march 2016 to meet someone
in Mumbai office, I received below mail .

[protected][protected][protected][protected]

On 2/3/2016 5:09 PM, Agarwal, Rohit (TAGIC) wrote:
Dear Mr. Pandey,

This has reference to your below e-mail regarding your Policy Number
[protected].

As requested by you, you may contact Mr. Raj Sabnani; Sr. Manager -
Customer Services & Grievance Redressal, with regard to your
apprehension. He is available at our Registered office address as below:


Tata AIG General Insurance Company Ltd.

Peninsula Business Park

15th Floor, Tower-A

G K Marg, Opp Peninsula Corporate Park

Lower Parel, Mumbai-400013

Direct Number[protected]

Yours sincerely,

Rohit Agarwal

Manager | Grievance Redressal Team

Tata AIG General Insurance Company Ltd.

Telephone Number - +[protected]
[protected][protected][protected][protected][protected]


I been to your office, but Guard says that Mr.Raj Sabnani not available
than I asked for Biggggg Bosss of the Tata AIG General Insurance
Company Limited, Guard Says that he never comes to the office, one
secretory some times used to come.
I asked mobile no from any one from that office inside, he said no.

So, I was there in Mumbai 4 days in hotel The lalit, Billied over 45000
rs. Who will pay this and whos mistake was this, gave me wrong name to
meet.

7. You seems to be a fake company, making fake commitments / advertising
and also hiding officials contact.


Reply

Vipin Pandey

A parked Verna car was hit by unknown vehicle between 24 to 25th March 2016 morning. the left side of the car portion is damaged near the front left door and rear wheel body a small dent. Mr.Hanumanth Raju, Analyst says the dent at the rear wheel body is not relevant to the incident and asks me to open an another claim request. He has not called the customer to take his inputs or opinion about the incident rather assumed him self the damages and approved only which is visible bigger. He has misbehaved with the customer not asking about incident and speaks if there is rule not to connect to customer ( Don't no if Tata AIG has such rules).he also ask customer to prove if the damage ( rear wheel body) is happened on the same incident. The vehicle is at the advaith hyundai mission road.

I have requested its a genuine incident and there wasn't any damages on the car earlier asking the Analyst to include it in the claim. how can I prove to him?

Policy Number:[protected]
Claim Number:[protected]

Mr Hanumanth Raju, Analyst.
M/s Tata AIG Insurance CO Ltd, 3rd Foor.Jp & Devi Jambukeshwara arcade 69 millers Road. Bangalore 560058


I'm continuing the insurance every year with Tata AIG. we have about 4 family cars all with Tata AIG Insured and continuing. we are spending about 1lakh every year getting the vehicles insured and these guys misbehave.

I'm going to withdraw all and look forward for other party.

Hi, i have car insurance policy of tata aig no.[protected] which was supposed to expired on 29.03.2016. for these i did not get any reminder for renew my policy. on 28.03.16 i myself contacted your company and ask them to renew my policy, for this they gave me all the details and exact amount to be paid and further told me that my policy is renewed now and somebody from company will come to my place to collect the cheque. But as nobody turned up for 2/3 days, i myself again contacted to your helpline on 30.03.16, in response to my call they have told me that me policy is expired and i have to again take a new policy with inspection of my car. it is shocked for me because last year also i have similar experience. A brand like TATA is doing this with their customers is shocking to me. i hope you will investigate the matter and solved it as soon as possible.

I have taken a tata aig mediprime insurance policy no. [protected] and have paid the premium also and my policy is valid till 15 july 2016. I had applied for cashless scheme for my son's surgery but the cliam got rejected and i was told that my policy got expired. I have not been provided the reason for the expiry of policy when it is valid till 15 july 2016 and i have paid the premium.

I am working in AU financiers India ltd as a back office. i have a tata magic financed from TATA finance. EMI Rs 12273/- pay this vehicle and last four months this vehicle is at CMPL motors Chandigarh. total CMPL bill amount Rs 48800/- i paid Rs 23000/- to CMPL motors and now i have no more cash i already requested to TATA AIG for pay my claim amount to CMPL motors and balance amount i will pay to CMPL motors so I requested for help me.

I am holding Tata-aig Health Care policy no#hcp[protected]. Claim no#[protected]

On 5th Jan'16 morning i got fall down in bathroom and was not able to stand or walk, so went to doctor and due to severe problem got admitted and done all the necessary checkup and got discharge on 8th evening. Then i have registered claim at TATA aig, and inform them all the case. SO they ask to registered under accidental case. After submitting all the document they ask me to provide narration report from doctor about incidence. so i request doctor for same, doctor has given this information on same discharge card.

So now TATA AIG is not passing my claim stating that i have misrepresented the fact in request of addition document... After that even i have sent them letter from Treating doctor stating all the incidence on Hospital letter head and sign and stamp of doctor...

Need your immediate help and support to fight with such fraud company.

Name : A. SYAMALA RANI
Policy No.: C[protected]
Dividend Warrant No.: HDFC BANK Cheque No.:[protected] 926783 30
Amount : Rs 2799-90
DATE OF ISSUE :[protected]
Date of presentation in my SBI Bank :[protected]
The warrant was presented in my SBI Bank. But, it was returned with reason as : 88-Other Reasons. Pl also refund Rs 172.00 to me

Policy No.C[protected], Plcy date 3003/06/13, issue date 2003/06/13 Maturity/Expiry - 2018/06/13 whether policy is live if live pls. let me know the status on mail ([protected]@yahoo.in) or nearest branch to visit as self located at Ambernath, Dist. Thane. Premium stopped due to cahnge of Job as it was salary deduction while working with M/s Nelco Ltd, located at mahape, Navimumbai. It is the enquiry & not complaint as couldnt find any other means to communicate.

Misbehaving by pradeep singh bist agent code 8732957, I have call many times for claim but they did not respond properly and I have cancle my policy but till date I have not got my refundable amount . Please get the solutions otherwise I will got court.

I have a insurance policy of my bmw car from tata aig. My car met with an accident & I got repaired my car from bmw agency, but at claim settling time company's surviewer is saying that policy is not DEP CAP . But it is clearly mentioned on cover note that policy is dep cap policy. Now I m facing a major problem. Kindly resolve my complaint as early as possible.

Sir, i had applied for renewal of my car no. DL4CBA 3815 insurance policy for which your representative collected a cheque no 710338 of SBI bank on 20 NOV 2015. then the cheque also has been produced to bank for withdrawal and amount Rs 10453/ has also been withdrawn. but renewal policy has not been sent to me till date neither in my e.mail nor a hard copy. pl do send immediately

My claim was registered on 7-Dec-2015 at 11:30 AM.. I have received a message from your end, that my Vehicle was inspected on 16-Dec-2015. Its almost 5 days has passed, still the insurance status is not yet provided. I was frustrated on following up with your customer care executives, has no update on the inspection. From Wednesday onwards on daily basis, I was calling to your customer care executives and getting same response from each and everyone, we will arrange a call back with in 24 hours, So far no one called yet. Today your customer care representative has moved a step forward, while speaking the call has been dropped from your end without any prior information. The service provided by TATA-AIG is very poor & testing the patience of the customer like me.

Dear sir/mam,
I am ashok kumar agrawal. I have insured my new Hyundai Eon car (Policy No. – GP[protected] from your company. I have meet with a accident on 31st oct15 at Jaipur highway. one car came wrong side for avoiding the accident I am taking left suddenly through which my car will be strikes on a pole from left side through which my left side door will be damaged and at same time a truck that comes from my back side applies brakes through which that truck touch my back side body slowly.in over all situation I have get dents on left side doors and back side deege and left side back light will be crashed and back bumper will be minor damaged. Now surveyor is telling that he can only sanction only left side damage and if I want to repair the other side I have to register another claim for which I am not convinced. I have submit my car on 3rd nov.2015 to the shiel Hyundai garage and waiting for approval. Now today, after 13 days company will says you have sanction only left side door claim. Only one call today they ll make to the customer post inspection, and I couldn't receive that. No followup calls. The hyundai service guys too share their plight dealing with tata aig guys, unprofessional, hopeless characters. customer calls are not received, text messages are ignored. System is down most of the time. First and last time with tata aig. I have cancelled the policy .
Now at last I am very tired with company. I am trying last time now I am going to consumer court.

One of the agency approached me saying they will make Insurance policy of TATA AIG for my car. They took my address (home & office), sent their person to collect the cheque from me for Rs. 12200 plus.

The cheque has been presented and the amount has been already debited in my account, but still have not received the policy, it is more then 2 weeks now.

When contacted the agency, they took my email id, as if they have not collected earlier and promised that policy will be sent to my addresss immediately, but there is no update on the same and have not received the email yet.

My vehicle number is KA53 P 5013

Dear Sir/Madam, I Dr.Savitha Devi Yelamanchi having health insurance policy in your company( Policy No.[protected], Card No.TATA.[protected] from 29/10/2012 to till date. Policy Details Client ID.6246420, Agent Name: Axis Bank Ltd, Agent Code [protected], Agent Contact No.[protected]. I have undergone all the medical tests advised by you while taking the policy. You have issued me the health insurance policy as all my tests are with in normal limits. As on date 26/08/2015 my cashless request from Indo American Cancer Institute & Research Centre, Road No.14, Banjarahills, Hyderabad, was denied by your insurance company mentioning the cause Non declaration of past medical history of HTN since 5 years in Proposal form (PA.No.8638/1I did not have any medical problem at that time and you do issued the policy without any high risk claim for medical disorder. Please explain about this claim rejection and elaborate the pre-existing non disclosure, since i feel it is not proper to reject on the basis of a flimsy imaginary reason. I feel it is also not proper to advice about reimbursement when you have rejected the cashless facility.For your reference cashless denial attached. Please do the needful as early as possible.

A minor bumper damage. 5 days in the garage and waiting approval. Only one call they ll make to the customer post inspection, and I couldn't receive that. No followup calls. The hyundai service guys too share their plight dealing with tata aig guys, unprofessional, hopeless characters. customer calls are not received, text messages are ignored. System is down most of the time. First and last time with tata aig. I have cancelled the policy . advise folks to go with Royal Sundaram (never faced this problem with them for 3 years).

I have meet with a accident and the narration of as follow Near CME pune one car came from my lh side from other lane and dashed at my car due to which I slightly took my vehicle to rh side at same time there was a motor cycle and a cycle was towards my Rh side and was dashed by me to my car due to which my Lh side fr portion was damage by car and same time Rh side Bumper and door also damage by motor cycle and bicycle. Now surveyor is telling that he can only sanction one side damage and if I want to repair the other side I have to register another claim for which I am not convinced Please guide and give solution for this

TATA AIG GENERAL INSURANCE COMPANY LIMITED. Policy''s Holder Name: Mehzabin Parvez Bharucha Policy''s Number: 064001/[protected]/000000/00 Policy''s Nature: Auto Secure 2-Wheeler Package Policy. Policy''s Period: 18:09:36hrs on 20/05/2015 to Midnight on 19/05/2016 Nominee Name, Relationship And Age has not been registered correctly and rectification is not done past two months and now company has stopped responding to my calls, Every time I try to contact them they reply me I would receive the mail next day, and next day they are unreachable. Vespa Company Has tried Contacting them but still there is no response from their side. The mistake has been done from their side as i have not filled up any nominee on the insurance form. The contact persons name is Ms. Lavlin and her contact number is: [protected]. Would like seek your help for Justice.

The guy with the mobile no. +[protected]. revealed to me my policy no which was prematurely closed and asked why i had to close it... He was claiming to be Mohit Agrwal from the jeevan beehma. The guy was persistent. He kept calling me frequently, i dont know why the company(most prob. their employee, in which case the client information, especially mobile no., should be accessible only to the direct agent or higher executives) selling their clients data to the likes. And unfortunately, again a lady have started calling me, Her No. [protected]. And I think the only thing I can do to evade is to Change My Phone No. I think these miscreant have made a professional network/organization, training exclusively on : How To Steal.

Hi I have an compressive insurance for my X-Trail with Tata AIG and my vehicle met with an accident . I have filed a claim and the claim number is[protected]. I kept the car with Surya Nissan on June 11. You guys took more than 2-3 weeks to come up with an assessment ( I don’t know why this delay ). Last week your senior guy approved for some parts which are cheapest in the list and told that I dint maintain the car properly.so he cannot approve the claim for others. It is a 9+ yr old car :). As far I know maintaining the car is an individual’s choice and just because of not maintaining the bumpers or another non related parts will not make other parts which got the damage in the accident non claimable. The damage happened just above the cross member where there is a visible oil leakage. There is also issue in the gear area where anybody can hear a thud sound when driving The only approval has given to cross member where there is no visible issue and ignored the visible issues in gear linkage area and thuds sound which come while driving.