[Resolved]  Tata Docomo — (Account[protected]No resolution of service interruption even after repeated complaint

Address:	700055
Website:	www.tatadocomo.com

I had raised complaint for loss of connection of ADSL internet at my home (account no[protected]Aug-2016. Complaint got closed without any resolution and today I raised another complaint[protected]. Reaching out to Appellate Authority also did not help. This problem is going on since last week of July 2016 and happens every 2-3 months. In effect I pay for whole month, but get service only half of the month - this is pure cheating and breach of service agreement. With this level of customer services, Tata Teleservices should not be allowed to do business.

email to Appellate Authority on 01-Aug-2016:
Dear Appellate Officer,
I have been using tata docomo ADSL connection for last 3 years. During this time many times I have faced 'no connection' issue for several days.
I asked for disconnection 3-4 months back as I was frustrated by frequent continued disconnection. After that your team assured me of continuous service and persuaded me to stay on with tata docomo ADSL connection.

Again for last 4 days there is no connection, which is frustrating and Ridiculous. I thought it might be a temporary slack, but eventually that dragged 4 days without any attempt to restore connection. Even for today, the call center confirmed the network problem will be solved only past mid-night, that too I am not sure how much true is that.

Eventually, I pay every month well in advance for the entire month but I get service only for a fraction of month as there are frequent disconnections. I feel cheated in this and didn't expect this from a TATA group company which holds up high morale and code of conduct.

Can you please let me know is there any chance of improved service...else I will disconnect the service

Thanks
Surajit Bhattacharyya