Tata DoCoMo Complaints & Reviews

Dear Sir,

While Porting Idea to tata docomo, the tata docomo customer care explained me the plan as 3G, 1GB data and unlimited 2g there after,

After one month my bill is Rs 1600, and same I spoken to customer care and they informed me that there is no such plan activated as per your customer application form...and you have used the net and you have to pay, ,

now I am receiving legal notice for outstanding

please please let me know what I can do for this...

Mane coustmer Cair m call ki the 30 August ko to vaha pe mere ko recharge ki worng information de gai h onhone bola ki 49 rs ka recharge retailer se hoga or osme muje 1gb data milega one night ke liye but osme muje 90 minats mile 10 din ke liye or jab mane dobara se coustmer cair m call ki to onhone muje bola ki hmare againt ki galti nahi h but mere pass be recording ki hui h phone m mere problem ka solution nahi ho raha to esi liye m ye complained daal raha plz solve this problem

Today, i checked for new 3g offers in tata docomo sevice, after dialing *141# it showed a choice of lucky day pack o[censored]pto 10 gb 3g at 208 rs, valid for 28 days. I activated the service but only got 1 gb data. I called the customer care, he was so ill mannered, i asked him about the lucky day pack, he said its upto ur luck the pack is from 1gb to 10 gb of 3g net pack. This is seroiusly a case of cheating. The pack should mention this hidden information.

Dear Sir / Madam,

This is regarding my VSNL A/c [protected]@vsnl.com in the name of Beta Group Pvt. Ltd. I am not able to send or receive any emails on this email id. I am facing this problem since the last 1-2 days. Everything was working fine before. I am not receiving any emails even on webmail. Also, I am getting below error message when I am trying to send an email from the webmail -"SMTP authentication unsuccessful Or your account is suspended"

I am unable to send and receive emails in [protected]@vsnl.com

Error : Error"SMTP authentication unsuccessful Or your account is suspended"

I am really facing a problem since this is my official id and since I am not receiving emails, this is hampering my business immensely. I look forward to hearing from you as soon as possible.

Alternate email ID : [protected]@yahoo.co.in

contact no : [protected]

Hi,

I have been getting emails from tata indicom (Payment. [protected]@tatatel.co.in) for pending dues of someone that i don't even know (Mala bakshi). I have been getting such emails for years, and i have written back to tata indicom that this email id belongs to no mala bakshi. Despite this, i keep getting these harassing emails that the dues are pending, if you have an issue in your records, you should get it sorted instead of sending someone random these emails. I have been a tata indicom user myself for good 6-7 years, and recently stopped using your services, and i have zero pending dues on me. I have no clue who this mala bakshi is, so please sort this issue at your end, and for god's sake stop sending me such emails.

Sir,

Tata DoCoMo representatives are not releasing my number [protected] .The are we stay does not have coverage for TATA DoCoMo I am paying the bills from last 4 months without using it just to save my number . Can someone look into this matter immediately I am porting to BSNL everytime the request is rejected with reasons of balance due as low as 10 Rs .Can someone make sure the number is released

I am using Tata DoCoMo number [protected] Improve your service guys...ur service sucks...facing lot of call drop issues...u replied to my previous mail stating you tried contacting me, i am not going to buy...as if we miss by one day for the payments, u reach us in every form like SMS and mails and sometimes even call but for service u r giving excuses...need to update ur system guys...this won't help in long run...i[censored] r not going to improve ur service in coming month...i will not mail you, i will just stop your services...a frustrated customer

Hi tata photon plus team,
Thanks for your co-operation and understanding.

My photon plus no: [protected]
My account no. Is[protected] and i am using post-paid data connection from tata photon plus since 3 years.

My plan is ka-3g dongle ibm special plan.
Ibm auto switchover plan 10gb ul
My bill plan from ibm when i took the connection is attached here with and also mr. Irfan is the person from whom i took the connection.
It is 50 paisa per extra mb used.

However, this month (Aug-2016) there is a conflict in my data usage and billed amount.
It is wrongly recording my data usage and also billing for extra data usage is calculated as rs.1 per mb of extra use instead of 50 paise.

Please check my attached this month bill details for aug-2016 which is rs. 5612.

Every month i used to get bill amount of around rs. 1000 with similar usage as that of this month’s.

One more strange bug is, without connecting my data card since 10 days and not used internet even once also,
It is showing some xxxxmb o[censored]sage as per the screen below.

I never connected my device during the above period.

Last month, it reached 100% of my usage limit without much usage in the beginning 2-3 days only.
Also, this month bill also huge which is wrongly calculated (Both data usage and amount).

As per my plan, i was always using similar data every month and promptly paying around rs.1000 p. M.
I called customer care about this month’s bill and utilization. They asked me to write to you.

To further test the usage and confirming the record in my account, i stopped using internet since 1 week and
I have not even connected the device once, but it is showing 9333 as my un billed usage from 23rd to 28th aug.

I am using your services since long time and would like to continue but if the bill amount is huge, which i could not pay, i could not continue any more.
I request you to look into this month’s bill (Aug-2016) and adjust accordingly.

Kindly check resolve my issue asap.

Thanks & regards,
Kalyana chakravarthi m ([protected])

My number is [protected].1 month ago i have done a portability from idea to docomo with 298 plan. Regarding this plan i have submitted all my documents and its activated for few days after that its disconnected, i called many times to customer care to get proper information but all time they gave us a different information for same problem.
I went many 2 times for docomo store also but they are saying we are not responsible for this. Then to whom should i ask...
I cant understand whats going on. Anyone in docomo company to give me a proper information. Actually its horrible to use postpaid connection. Its a fraud with customer.
The employees at tata docomo office highly unmannerred, they have no clue regarding how to treat a customer. Firstly i thought for a police complaint, but then it would anyway be better if the company fixes the problem by itself or else the help of the law can be taken! I hope that it is good for the repute of tele company as soon as possible.

The employees at tata docomo office, fort are highly unmannered, they have no clue regarding how to treat a customer. Firstly I thought for a police complaint, but then it would anyway be better if the company fixes te problem by itself or else the help of the law can be taken! I hope that it is good for the repute of te company as soon as possible.
Secondly, I have been billed wrong by the company and inspire of the customer complaint no action has been taken by the company!

​One of the worst service providers is TATA DOCOMO. We have been facing problem from Day 1. We have 2 landline connections at our store as well as internet connection. None of these connections have ever functioned properly. Your Engineers are not well versed or trained about their job. From day 1 we have just been going round & round on our problems & no solution from your end. We have also suffered loss to our business as well suffering a bad name in the market.

The cause to our problem is that we unfortunately decided to go with TATA DOCOMO.

Let me take you on a walk through on our problems or let me say the torture we are going thru:

The person who came to do the setup of the connection for us messed up with the internet setting which till today none of your engineers are able to sort out. The internet 99 times out of 100 does not work & for your kind information my billing system & CCTV cameras work on internet. You can just imagine how dreadful it is if any mishap happens. Your TATA DOCOMO wont compensate us...

When we got your landline handset your team told us it comes with a 1 yr warranty & its not even 8 months and the handset is got spoilt as calls were coming but the phone was not ringing & calls were getting automatically answered. Our guests were furious on us with no fault of ours. When we told your technician he said its a 6 month warranty so you have to buy a new handset from us. We purchased a good quality handset worth 2000 as we had no faith in your company anymore.

After few days we still started facing issues with the other landline also. We called the Engineer Fareed. To our surprise he told us that the handset comes with a 1 yr warranty & we should have replaced it.


This is how you'll fool the customers just to make money.

Your technician told us he will sort out the issue for us, today its been a week & no solution.

We receive a call from your customer support whos says that our connection is in repairable so we will have to disconnect the line.


Was your team sleeping for the last 8 months why did they not realise that TATA DOCOMO cannot provide service.

Who is going to compensate us for all the problems we face???


Awaiting your reply.

Hello Team,

I did purchased Tata Photon Wifi Max plus in the month of July 2016 with rental as Rs 1, 000 plan of 20 GB unlimited. (Fort, Churchgate Mumabi) Tata Docomo number [protected]

For the month of Aug 2016: I started receiving message that you have exceeded your free limit and will be charged for extra consumption. I did called up call center for the same but they were like ignore the message and bill amount will be adjusted while generating your monthly bill.

Suddenly on 21 Aug 2016, I account got blocked with out any intimation. After calling on call center they informed me that account was blocked due to exceeding credit limit. When I informed that I do have Unlimited usage plan then how come I exceeded credit limit. but still they are like sir you have limited plan activated and need to make full payment to unblock your account.

In-spite of repeating my self that I have enrolled for unlimited plan but still they dint believed on customer. Finally they logged complaint for the same[protected] and provided me with resolution date of 21 Sep 2016 (after one month).

I did visited nearby gallery to check my plan. They also confirmed that document were submitted for Unlimited plan but Limited plan has been activated. Which resulted on such issue. Have called up call center atleast 15 time but every time executive response that we have raised the issue to concern department and they are looking it but no resolution has been provided for the same.

on 22 Aug 2016 : I again called up call center and had a word with one Sr Manager, where he helped me and at least unblocked my account so as to use the service.

Now I did received huge amount of bill of approx Rs 5, 635 against 1, 000 + tax (my plan). When I called up call center then mentioned me that bill is due to excess usage for the month of Aug 2016 which I need to pay. After explaining all the story they again lodged the complain and provide me with resolution date of 21 Oct 2016 (after month). ref no[protected]

In-spite of lots of complaint email and calling on call center I have not received and response from Tata end nor any of the executive bothered to call back for any query or resolution. Just one answer "WE ARE WORKING AND WILL PROVIDE YOU SOLUTION AT EARLIEST".

Couple of point which I wanted to high lite during this issue.
1) How come incorrect plan was activated in-spite of documents submitted for unlimited plan ?
2) No proper investigation was done by executive when I first called up call center and provide me with incorrect information.
3) No proper response from any of the executive at any point of time.
4) None of the executive is bothered to call back client on his query/complaint, It seems no one wants to take up the ownership.
5) My account was blocked for 2-3 days and was not able to use service, who is responsible for delay in my work ?
6) Resolution date for both my complaint is after one month. Such kind of ETA is not acceptable in competitive market.
7) Please note : During my conversation with all the executive I have clearly mentioned that I wont be paying my bill except my basic plan+ taxes as issue is from service provider end and not from consumer end.
8) My last date to make payment is 11 Sep 2016, Please note that I wont be liable to pay any extra amount (late payment charges) if my query is not resolved on time.

Company can also check all the call records if required as all the calls are recorded.

Hope to get resolution at earliest.

Thanks and Regards,
Jigar Chahwalla

I had purchased tata photon max WiFi connection on 27th august 2016 .my photon no is[protected] .I have contacted the photon care team a no of times and they said that my plan has been activated .However even after 24 hours the activation has failed on my connection and the customer care is indifferent regarding my problem . h
Highly disappointed by their service .

My tata docomo number is [protected].there are someone disturbing my family through different numbers last few months.plz provide me the outgoing, incoming, missed calls and sms detail of my number from april 2016 on my id ahmadanees.[protected]@gmail.com.this number belongs to my family so you can contact me on [protected]
Thanks. With regards
Anees Ahmad
[protected]
ahmadanees.[protected]@gmail.com

My number is [protected].1 Month ago i have done a portability from BSNL to DOCOMO with 351 plan(1500 min free and 1 gb 3g free and than 2g unlimited). Regarding this plan many times i called in Customer Care To get proper information but all time they gave us a different information for same
Plan.now i am going to mad to see a bill amount. yesterday when i saw a bill amount its 604 rs. and today i called cc to get detail bill its 1000 rs. i cant understand whats going on. anyone in docomo company to give me a proper information.actually its horrible to use prepaid connection. its a fraud with customer.

Since the last two months, I have been trying to call Tata DoCoMo Photon Customer care to cancel my connection (post paid) but to no avail. Since July 2016, I have stopped using my connection because I have shifted to a residence which has wifi and hence do not require Photon connection. Ikeep receiving reminders to pay outstanding rental, although the connection has been stopped. I request Tata DoCoMo to immediately cancel my connection and resolve the issue.

Jayanta K. Banerjee.

Recently my friend called me telling me that he is getting a whatsapp call from the number [protected]. I haven't been using the number for a while but I still have the sim card. I don't know what is happening.
I called customer care and they told me that the information I provided was invalid.
Details of the person who issued that number:
Name: sharjeel Ansari
Address: BTM Layout 2nd stage Bangalore
Kindly look into it as it is very important.
Thank you so much

To
Ms sohini anand
The officer concerned,

It is extremely frustrating to experience the horrendous work culture at your end and leading to terrible services consistently over a long period of time.

As you may find through the trail of mails, you have failed to provide promised services and support time and again.
Latest being your response to mt last complaint by sending a mail & sms regarding some one attending (Attached snap shot of sms) but there never was any call or visit by any engineer to resolve the issue.in fact call to said number went unanswered with no call back.
The connectivity has never been anywhere close to promised 8mbps and i have been always mislead with promise of some action or the other.

As such note -

This is my notice to you to that in the light of your continued lack of support and service, i do not wish to make any payment with immediate effect.

Also, please respond within a week as to why should legal recourse and action not be taken against the company for your continued and consistent disservice and harassment.

Once again, please treat this as a notice that due to your disservice and harassment, i stop payment against the connection.

Harassed

Inline image 1

Mrs gupta — forwarded message — from:
Date: mon, aug 8, 2016 at 2:41 pm
Subject: no internet again besides poor speed~m27507810
To: rasika. [protected]@gmail.com

Dear customer,

Greeting from tata docomo!

We refer to your e-mail dated 08-aug-2016, regarding internet not working on your tata docomo number vide account number[protected].

We deeply apologize for the inconvenience caused to you.

We have registered your complaint and the reference number[protected]

Our technical team would contact you within 08-aug-2016 18:12 to provide resolution.

Request your co-operation during this period.

Please note you may follow below mentioned troubleshooting steps in future for internet not working issue:

1. Switch off the router.
2. Unplug the router connection.
3. Check for physical connectivity (I. E. Loose connection in cables/cable cut).
4. Re-plug the router connection.
5. Reset the router in line mode
6. Check if all the lights are stable.
7. Try connecting it.
8. Check the lan cable connectivity.

For any further clarification please feel free to call on our help desk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thank you and regards,
Pallavi patil
Customer care – business services

Toll free
:[protected]
Email id
:[protected]@tatatel.co.in

For end-to-end, unique & cost effective,
Telecom solutions for enterprises, visit
www.tatadocomo.com/business — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:29:10.0
To : [protected]@tatadocomo.com, [protected]@tatatel.co.in
Cc: null
Subject: no internet again besides poor speed~m27507810
[note: please don't change the subject for internal tracking purpose and immediate action.
_

Ref:

Hsi number[protected] vide account number[protected].

Dear sod,

Please note -

1. Yet again no internet is available

And

2. My internet speed continues to be less than half than as promised.

Request restore my internet and ensure speed as per promise.

Regards

Gupta

Sent from my iphone

Begin forwarded message:

From: rasika gupta
Date: 14 february 2016 at 6:28:55 am ist
To: [protected]@tatatel.co.in
Subject: fwd: accont no ~m25704293

Sod

I have been made false promoses as it appears regarding your seevices time and again.

Within a week of repair -

1. Yet again no internet???

2. When it was available - max spoed ever received was less than half.

Is there some one really serious to look into a customer's unresolved issues for over a year???

Gupta

Sent from my iphone

Begin forwarded message:

From: rasika gupta
Date: 9 february 2016 at 10:11:44 am ist
To: [protected]@tatatel.co.in
Subject: re: accont no ~m25704293

Ms pavani

Please note -
1. My internet continues to be off line for many days
2. All previous issues continues to persist.

Is there any responsible person sitting out there to resolve them?

Gupta

Sent from my iphone

On 07-feb-2016, at 4:43 pm, [protected]@tatatel.co.in wrote:

Dear mr. Gupta,

We refer to your e-mail to us dated 7th february, 2016 regarding slow speed issue on your tata docomo fixed hsi number[protected] vide account number[protected].

We deeply apologize for the inconvenience caused to you.

We have registered your complaint and the reference number is[protected].

Our technical team would contact you within 08-feb-2016 10:00 to provide resolution.

Request your co-operation during this period.

For any further clarification please feel free to call on our help desk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thanks and regards,
Pavani
Customer care officer - email unit — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:18:28.0
To : [protected]@tatatel.co.in
Subject:fwd: accont no ~m25704293
[note: please don't change the subject for internal tracking purpose and immediate action.
_

What is happening???

Is some one working in this company???

No resolve in a year's time yet???

Concerned

Gupta

Sent from my iphone

Begin forwarded message:
From: rasika gupta
Date: 4 december 2015 at 7:19:04 am ist
To: [protected]@tatatel.co.in
Cc: sarvesh gupta
Subject: re: accont no ~m24761163

To

The officer whoever may be responsible,

Please note - my issue continues to be unresolved.

I continue to get unsatisfactory internet services in terms of the speed.

All previous assurances from your end of escalating matter to higher levels and including lical attending engineer's assurances have turned out to be false and misleading.

This is to put on records the false promises of published internet speed by the company as it appears after over almost one year of assurances.

Regds

Gupta
Sent from my iphone

On 21-nov-2015, at 11:47 pm, rasika gupta wrote:

To

The officer on duty
Reference trail mail - it would be prudent to note that

1. My issue of slow internet speed has been a long pending corrective action from tata.

2. Advise / link at the end of your reply is irrelevant in my case as the same has been tried plenty of times.

3. As per local attending engineer, the issue was to be rectified immediately after dewali.

We are looking at almost 2 weeks since and no improvement in the service yet.

Trust it clarifies the magnitude of issue and appropriate is expected.

Regards

Gupta

Sent from my iphone

On 19-nov-2015, at 11:49 am, [protected]@tatatel.co.in wrote:
Dear mr. Gupta,

We refer to your email to us dated 19th november, 2015 regarding slow speed issue of your tata docomo fhsia[protected] vide account number[protected].

We deeply regret the incident and thank you for highlighting this issue. Please be assured that this is not a reflection of our service standards and we will ensure this is not repeated.

We have registered your complaint and the reference number is[protected].

Our technical team will contact you within 19-nov-2015 12:43 to provide resolution.

Request your co-operation during this period.

Please note you may follow below mentioned steps in future for slow speed issue:-

Connect your router to single desktop computer/laptop.
Visit to the website http://www.tatadocomo.com/speedtest.aspx
Multiply the speed by 8 to the actual speed on website.
Delete cookies, clear cache and clear history.
Delete temporary files.

For any further clarification please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in

Assuring you of our best services at all times.

Thanks and regards,
Komala
Customer care officer - email unit — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:12:26.0
To : [protected]@tatatel.co.in
Subject:re: accont no ~m24761163
[note: please don't change the subject for internal tracking purpose and immediate action.
_

To

The sod

Please note -

The internet speed continues to be par below promised speed.

I was informed by your local attending engineer that the speed shall be restored immediately after dewali, which is well past now.

Can i have this sorted out now?

Regds

Gupta

Sent from my iphone
On 03-nov-2015, at 9:19 am, rasika gupta wrote:

To
The sod

Ref appended mail, please note my broadband service problem continues to remain unresolved.

Once again please note my details :-

Rasika s gupta
Ac no[protected]
Connection no -[protected].

Due consistently frequent issues with quality of your product and more importantly the service back up which has stooped to very low level, please treat this as notice for discontinuation of your poor connection.

Even talk with your service engineer mr soman on [protected] on 01.11.15 and he seemed insensitive to begin with and promised to attend next day (Monday) which to date hasnt come.

You are further being notified to make good compensation for all the harassments meted out to us on account of poor service for long now.

Please respond within a week from the date of this letter as to why legal action should not be taken against the company and service engineer of this area which has caused unusual harassment to us for long now.

Stressed

Mrs gupta
Sent from my iphone

Begin forwarded message:

From: [protected]@tatatel.co.in
Date: 31 october 2015 at 4:28:50 pm ist
To: rasika. [protected]@gmail.com
Subject: accont no ~m24761163

Dear customer,

We sincerely regret for any inconvenience caused with respect to our services.

We refer to your email to us dated 31-oct-15 regarding of your tata docomo number.

We request you to share your correct or complete tata docomo number or account number to enable us to complete the required formalities.

For further clarification or feedback please feel free to call on our helpdesk[protected] or email us on [protected]@tatatel.co.in.

Assuring you of our best services at all times.

Regards,
Aman
Customer care officer - email unit

Tata docomo business services helpline numbers:
Customer care : toll free number[protected] and you can also reach us by dialling 1515 from your corporate connection
E-mail : [protected]@tatatel.co.in
Website : www.tataDocomo.com/business
Escalation matrix: http://www.tatadocomo.com/business/contact-us. Aspx#tab2 — original message — from: rasika. [protected]@gmail.com
Sent:[protected]:28:29.0
To : [protected]@tatatel.co.in
Cc:
Subject: accont no ~m24761163
[note: please don't change the subject for internal tracking purpose and immediate action.
_

The complaint regarding the poor wi-fi connection has not been rectified yet kindly note my details
Rasika s gupta
Ac no[protected]
Phone no -[protected]
Hoping that now the problem will b solved on urgent basis
Regards
Sent from my iphonenote:"tata teleservices today stands certified as iso 27001:2005 which means our services are best in class at par with international benchmarks."

Hello sir,
Recently i complaint for network failure. I have calls from service team but issur is not solved yet. Why this delay are occurring. About a month I am facing this issue. did u not have any solution then say directly. We will port to another company. totally u make fool the customers.even i dont nake call to customers care. Same issue is happening to my neighbors. Every time i call to customers service agent they said that.. We are working on the tower. But how much time they require. I cant wait for long time.

Hello sir,
We has two internet connection of tata docomo broadband service
Of two different plans.
Its being a week tata support call is unable to conduct at there end
Our connections are unable to carry traffic due to such problems
Kindly review the complaint and resolve our problem.

Account details are as follows
1. [protected] 5 mbps @1mbps upload fup
2. [protected] 8 mbps @512kbps upload fup