tata docomo and TRAI rules — call charges | |||
Dear sir, I am Anil Kumar Pandit Mo no. [protected] (Kolkata Circle) 8 July to call charge too maximum rate. My last call charge 80p just 14 sec call duration. (Call to [protected] Tata Docomo no.) This problem fill all Docomo users. Customer care say, "We would like to inform you that as per our records, we have found that currently you are in intra circle roaming and are connected to Tata Docomo network for Kolkata circle. As per TRAI rules paired circle roaming has been implemented and the same is effective from 09-Jul-2015; your tariff plans (SMS/Voice) would not work on paired circle roaming and you will be charged as per the base rate plan for paired circle roaming for all outgoing services from your number. However, the incoming SMS/calls would be free of cost. You will be charged as per the following plan: All Outgoing calls: Local at 80p/minute, STD at Rs.1.15/minute, All Incoming calls: Free. All SMS charges: Local at 25 paise, STD at 38 paise." But sir why TRAI rule divided between kolkata circle and west bengal circle. We have fill big problem when goes in roaming. But we not goes out of state. Same state but divide two circle. Please solved ours problem. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
This is with reference to your concern regarding call charges for your Tata Docomo number. In this regards we regret the inconvenience caused to you due to this.
We would like to inform you that as per our records, we have found that currently you are in intra circle roaming and are connected to Tata Docomo network for Kolkata circle.
As per TRAI rules paired circle roaming has been implemented and the same is effective from 09-Jul-2015; your tariff plans (SMS/Voice) would not work on paired circle roaming and you will be charged as per the base rate plan for paired circle roaming for all outgoing services from your number.
However, the incoming SMS/calls would be free of cost.
You will be charged as per the following plan:
All Outgoing calls: Local at 80p/minute, STD at Rs.1.15/minute,
All Incoming calls: Free.
All SMS charges: Local at 25 paise, STD at 38 paise.
Example: If you are a Kolkata customer and roaming on Rest of Bengal (ROWB) then any SMS/Calls that you send back to Kolkata will be charged at local SMS/Calls rate of 25 p/SMS and calls at Local at 80p/minute, STD at Rs.1.15/minute.
This change is being made as per the TRAI directions and applicable to all Telecom service provider. As a responsible Telecom service provider while we are bound to follow the rules of the government. But at the same time we have ensured that our roaming rates are lowest among all service providers and thus give our customer the best value for money.
Regards,
Customer Care
Tata Docomo.
This is with reference to your concern regarding call charges for your Tata Docomo number. In this regards we regret the inconvenience caused to you due to this.
We would like to inform you that as per our records, we have found that currently you are in intra circle roaming and are connected to Tata Docomo network for Kolkata circle.
As per TRAI rules paired circle roaming has been implemented and the same is effective from 09-Jul-2015; your tariff plans (SMS/Voice) would not work on paired circle roaming and you will be charged as per the base rate plan for paired circle roaming for all outgoing services from your number.
However, the incoming SMS/calls would be free of cost.
You will be charged as per the following plan:
All Outgoing calls: Local at 80p/minute, STD at Rs.1.15/minute,
All Incoming calls: Free.
All SMS charges: Local at 25 paise, STD at 38 paise.
Example: If you are a Kolkata customer and roaming on Rest of Bengal (ROWB) then any SMS/Calls that you send back to Kolkata will be charged at local SMS/Calls rate of 25 p/SMS and calls at Local at 80p/minute, STD at Rs.1.15/minute.
This change is being made as per the TRAI directions and applicable to all Telecom service provider. As a responsible Telecom service provider while we are bound to follow the rules of the government. But at the same time we have ensured that our roaming rates are lowest among all service providers and thus give our customer the best value for money.
Regards,
Customer Care
Tata Docomo.
Hi Tata Docomo,
I agree that this change is as per TRAI changes, even I 'am facing the same problems of intra circle roaming charges.But you are not charging the lowest rates for roaming. The MAXIMUM CAP for local outgoing calls is 80 paise / min and Tata Docomo is charging no less than that, you are not charging the LOWEST among others.
It is really sad that I have to pay more for services which were already promised to be lowest.With such a move you are losing a lot of satisfied and potential customers.Even I'm switching to some other service provider of the intra circle as I have to travel in 2 cities frequently.
Really BAD move, didn't expected such abrupt policy changes.
Thanks
I agree that this change is as per TRAI changes, even I 'am facing the same problems of intra circle roaming charges.But you are not charging the lowest rates for roaming. The MAXIMUM CAP for local outgoing calls is 80 paise / min and Tata Docomo is charging no less than that, you are not charging the LOWEST among others.
It is really sad that I have to pay more for services which were already promised to be lowest.With such a move you are losing a lot of satisfied and potential customers.Even I'm switching to some other service provider of the intra circle as I have to travel in 2 cities frequently.
Really BAD move, didn't expected such abrupt policy changes.
Thanks
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