Tata DoCoMo Complaints & Reviews

Aug 11, 2016

Updated by Simarjeet Dear sir please send m details as early as possible

Oct 08, 2016

Updated by vinayakr OMG...

Dear Sir,

You must again inspect all the bills and mails received from Appellate Authority. 8th Class student also tell that this is a Data Usage Charges intentionally imposed on the bills.

The same words
"We tried to speak to you personally on your number regarding billing. Unfortunately our multiple attempts in establishing a contact with you have failed. We regret for the inconvenience caused to you"
are being replied by your company all the time. In reality you are not making calls but I am making calls. I also received following email:

Dear Sir,

Greetings from TATA Docomo!!!

Thank you writing us, please pay Rs. 800/- balance amount we will write off and close the account further...


Warm Regards,

Venkata Marella
Manager - CLCM (P&G)
Customer Service Delivery
Tata Teleservices Limited
T: (91), M: (91) [protected], F: (91), Email ID: VenkataSrinivasaRao.[protected]@tatatel.co.in
Gyan Peeth, Plot No. 1 To 5, Hardware Park (Survey No.1/1), Hyderabad, 500005, India

I replied to this mail to settle the dispute. But no answer received from Mr Venkata Marella.

Thank you.

Regards,
Vinayak

Aug 06, 2016

Updated by Hemachandrarao Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Uday}Hi MK Ratnam. This is Uday B. How may I help you today?
{MK Ratnam}Hi, Uday
{Uday}Good afternoon.
{MK Ratnam}We have lodged complaint yesterday, and Doc # PSR[protected]

{MK Ratnam}I did not get such resolution. but complaint closed.
{Uday}I understand that your query is related to complaint status, May I help you with the same?
{MK Ratnam}please
{Uday}Would you like to have this information for the number [protected]?
{Uday}Are you online.
{MK Ratnam}Are u able to check with doc# no
{Uday}Surely I will provide information kindly confirm the number.
{MK Ratnam}which no u required
{Uday}Would you like to have this information for the number [protected]?
{MK Ratnam}yes
{Uday}As the address provided by you is wrong the complaint is closed.
{MK Ratnam}Are understand my the issue or not?
{Uday}
Yes please.
{Uday}I am giving you information after reading the resolution only.
{MK Ratnam}I have lodged the complaint for not available of pre paid sims at vizag Andhra pradesh
{MK Ratnam}But u people closed the issue as " The service has been deactivated as per your request. Thank you!"
{MK Ratnam}What is relation between complaint and resolution
{Uday}Please kindly confirm the number on which complaint is raised.
{MK Ratnam}What no
{Uday} [protected] is the number on which complaint is raised.
{MK Ratnam}I have already mentioned Mob No and Doc no, why again u r asking
{Uday}As checked on this number i have provided the resolution as per the complait rasied.
{Uday}complaint**
{Uday}raised**
{Uday}Are you online.
{MK Ratnam}I think u r not able to support us
{MK Ratnam}ok
{Uday}Let me raise an exact complaint.
{Uday}Are you online.
{MK Ratnam}i will bring this noticed to higher officials
{Uday}I understand your concern.
{MK Ratnam}My complaint description is:
I am holding “Tata indicom (CDMA) connection and No: [protected]. I would like to planning to move Tata indicom (CDMA) to Tata Docomo (GSM). I went to “Tata DOCOMO Brand Store, Gajuwaka, Adj Sudha Hotel Complex, Gajuwaka, Visakhapatnam, City: Vizag, and State: Andhra Pradesh, Pin code: 530026”.
They are saying “prepaid SIMs are not available”... The same story is running from last one week... and “Company itself is having shortage of SIM Cards”.
I'm very much frustrated with the behavior of Representative at Tata DOCOMO Brand Store and very much feeling very bad & shocking about this type of behavior from TATA DOCOMO service...
{Uday}Let me read .
{MK Ratnam}Now are u able give the such solution or not?
{Uday}Please be online.
{MK Ratnam}But u people closed the issue as " The service has been deactivated as per your request. Thank you!"
{MK Ratnam}Now you can tell me What is relation between complaint and resolution
{Uday}I can understand your concern.
{Uday}Let me provide you the store address details.
{Uday}I am escalating the chat to my supervisor. Kindly stay on line while the transfer is in progress.
{Uday}Are we connected ?
{Uday}I am ending this chat conversation as there is no response from your end since the last 2 minutes. Please do connect with us again if you have any query.
Thank you & Bye!
The user has ended the session.

Your Chat session has ended.

Aug 08, 2016

Updated by Hemachandrarao We have collected the TATA DOCOMO SIM on[protected]. Tata DOCOMO Brand Store executive (Named by Mr.Santosh) was charged Rs. 50/- for the SIM card cost. Whether it's correct or not !!!

Aug 09, 2016

Updated by Divya249 There has been another incident on my mobile [protected]. I received a message from there end stating that my unbilled amount for Aug-16 is 1304. whereas i did not use the same. When i called they told that this message was sent erroneously. Request you to please look into this seriously as i am completely frustrated these unbilled charges(July-16 charges being approx 1100 and Aug-16 charges being approx 1300 ) and also by calling again and again and receiving no positive response from their end.

Aug 13, 2016

Updated by Divya249 Is there any update on this...or I have simply wasted my time?