Tata DoCoMo Complaints & Reviews

Quick Summary of problem:

I was a Docomo Postpaid user and opted to Port from Docomo Postpaid to Airtel Prepaid. Because in Docomo there was no option to convert from Postpaid to Prepaid.
Airtel Prepaid worked for 3 days and then Airtel converted my connection to Postpaid and did not even intimate me.
Finally, with Airtel Postpaid Bill, I got Docomo outstanding Bill of Rs. 5533 which was not communicated to me anytime and Docomo / Airtel have no idea for which service this is billed but as per them I should clear my dues!!!

Details:

Jul 10: Got DOCOMO Bill, total outstanding amount upto Jul 10 was Rs. 103, I already paid Rs. 150 on Jul 9th, which somehow was not reflecting in Bill, so I did not pay again for this Bill of Rs. 103. I have Bills and all Payment confirmations.
Jul 13: Docomo SIM got deactivated because of Port request from Docomo to Airtel Prepaid
Jul 14: Airtel Prepaid plan started, paid Rs. 495 for 84 days validity. I have SMS for same.
Jul 15: Airtel Prepaid plan continued, I checked the details in Airtel App
Jul 16: Airtel Prepaid plan continued, I checked the details in Airtel App
Jul 17:
My SIM Internet got stopped; When I checked Airtel app (using WiFi), it was showing as Airtel Postpaid. When I called
Airtel customer care they told me that there was request for converting this number from prepaid to postpaid. Though, I tried to convince them (for 2-3 days in multiple calls and call backs) as I have not requested for Postpaid, they said they cannot find from where request has been received but It cannot be converted back to Prepaid at least for one month after a Billing cycle is completed. I need to pay Postpaid Bill for at least a month.
I had no option but to wait. My mobile internet (postpaid) was also not working in this period. And internet from Prepaid plan was also stopped as I was no more a Prepaid user.

Jul 18:
I was travelling (by car) from Pune to Mumbai by road and when I needed Mobile internet most for using Google Maps, my internet was not working. Around evening, my internet started for Postpaid plan

Somewhere in Jul, Docomo was aquired by Airtel. If I have known this earlier, I might not port from Docomo to Airtel.

Aug 13:
I received Bill from Airtel Postpaid for total amount Rs. 5828.91.
When checking, there was TATA Docomo previous balance of Rs. 5533 for which no details are provided
I visited Airtel Store in Kalyani Nagar for this extra Billing charge, they said they have no information as its from Docomo (but Docomo is now Airtel). And I should pay as this is from Docomo and it was not paid by me.
If I need details of Rs. 5533, then I should visit any Docomo store for details information.
I visited 2 Docomo stores in Pune but both stored / shops were closed. They told me (over phone) that Docomo is now acquired by Airtel and so they do not have any Docomo business now.
I tried to connect Docomo Customer Care but those number do not work anymore.
I tried to access Docomo web portals for support, but they are being redirected to Airtel web portal

I contacted Airtel customer care on phone multiple times, but they say that I should pay Rs. 5533 as its from Docomo and it was not paid by me. As per them, they have no detailed information about Rs. 5533 and also still they do not know why my connection was converted from Airtel Prepaid to Airtel Postpaid.
As per Airtel, my connection can be converted from Postpaid to Prepaid only after I pay this Total Bill.They cannot help in providing details of Rs. 5533.
I got one working customer care email ([protected]@tatadocomo.com) of Docomo. I shared the complete experience to them. At least they replied. But reply was that as number is ported now, we do not have any details available and I have to pay Rs. 5533 outstanding bill.
Below questions are not answered by anyone.
1. How Docomo does not have records once number is Ported? They can tell Airtel that please charge Rs. 5533 for this number but they do not have details about why to charge this huge amount from a user having Rs. 299 plan?
2. How can Docmo allow to port if Rs. 5533 is outstanding?
3. Why Docomo has not send any email / communication to me that while Porting that Rs. 5533 was outstanding?
4. If my Docomo Postpaid plan is for unlimited calls and unlimited internet (internet speed decreases after total cap, and bill amount does not increase), AND Billing amount upto Jul 10th in Rs. 103 THAN how for Jul 11th and Jul 12th, Billing becomes Rs. 5533?
5. If Airtel is taking Port request and asking me to clear Bill of Docomo, why Airtel is not updating me early that still Rs. 5533 is pending?
6. If Airtel has acquired Docomo, why it’s so difficult to get detailed break-up of Billing amount Rs. 5533?
7. In my Bill, Credit Limit for my number is Rs. 1300 than how can my Bill shoots to Rs. 5533, and still, I have not intimated?
8. If Airtel is converting a user from Airetl Prepaid to Airtel Postpaid, why not they call and confirm with user? Or at least intimate by SMS that, “ok, Welcome to Airtel Postpaid”? Why user has to find out “Oh! Somehow I’m a Postpaid user” Again!!

Aug 27: 
Multiple emails and communications done but still Docomo and Airtel have not provided why they charged me Rs. 5533. But they are asking me to pay otherwise they will Stop services for my mobile number. My last 14 months total Bill less than 3 days Bill of Rs. 5533

This is totally wrong and unfair. This amount of Rs. 5533 should be waived off.

I have all Bills and Payment receipts but I'm not attaching it here as that will be visible to all. I can share with respective team as and when needed.

Please help!!!

Number for which there is issue [protected]

Hi,

I am getting an error pop up from so many days.
It says WOW-dive in error. when I open message, it say Proactive SIM command error. I tried to connect with customer care from mobile number but trust me it never helped me to connect with customer care. it is TATA DOCOMO sim card.
Let me know why this error message is popups. and how you will help me to resolve this. I have attached incident photo as well.
Many times I face issue with network connectivity as well. This is really irritating me.
Sometime I feel to port the SIM card with other company. but having enough balance in SIM card I am not porting it.

Please solve it ASAP. need your attention towards it.

I am not able to make any incoming or outgoing call from my tata docomo no. I am also not able to send or receive any messages. Is there any basic recharge for monthly to start service. Please advise. My tata docomo no is [protected] this no is of rajasthan but i'm staying in maharashtra.
Please help to resolve this issue

My alternate contact no is [protected] and my email address iss [protected]@gmail.com

I am Naman Agarwal, my sim card got deactivated on 20th may 2019 due to non usage, I contacted the customer care and was told that the number has been disabled and will go into a lock-in period for 3 months after which it will be floated in the market as a new number. I waited 3 months, and in between the docomo merged with airtel, on August 21st i contacted docomo's customer care which transferred me to airtel's customer care. They said they couldn't see any info regarding my number [protected] and asked me to visit the store. I visited the store and they also couldn't find any info regarding the same. That is an old number of mine and extensively used for registration of various services, hence, i cannot afford to loose the same. please resolve this, issue that number as a new connection, if that is an option.

I had bought tata photon max dongle for rs2500. I want to return it back, they had told be they would return back the money if i would return the device. But i'm the store where i had bought this device is not present. I'm not able to find any stores to sell also. So it would be better if the company helps to to find there store and return it to them.

Rs.23 debited for tata prepaid mobile recharge not credited to mobile no.[protected]. The transaction was done through sbi net banking ref no.[protected]igagvzkdw8 on 22.8.19.

R. Venkataraman
[protected]   replace all

Dear tata docomo, i was using your sim card of tata docomo of number +91 [[protected]]. I here to say about by deactivated sim card. Please request to activate my sim card as soon as possible. As it's very important for me.
Please let me know how to reactivate the number. As you yourself stopped out going call then incoming as well. I hope my issue will get resolved.

Thanks & regards
Tata docomo user

Dear sir/mam
I jaya naga venkatesh pandraju. Using your sim card of tata docomo of number +91 [[protected]]. I here to say about by deactivated sim card. As i am out of station for an year from ap. My sim has been deactivated. As my all the information like bank, passport and all my accounts i please request to activate my sim card as soon as possible.
Please let me know how to reactivate my sim card
Yoyrs faithfully,
Jaya naga venkatesh pandraju

I have been a user of tata docomo since 10 yers and 2 yars back i have ported to vodafone as i heard that docomo is shutting down their service soon. I was in out of country last one year and now came back to india but found that number is disconnected. When i approach vodafone they said it’s gone back to docomo itself and approached airtel they says it’s to possible
My no [protected]

I have been using one tata docomo number. After that i not using that card for few months and when i inserted that card into mobile i found my sim number is showing as invalid and i have linked so many accounts to this number, without informing me how come they have stopped the service and when i m trying to call customer care i am not able to call even as message is popping up mobile service not registered on network, kindly help me out in re activation of sim as its is very important for me.

Sir/madam i have not used my tata docomo number for a long time and hence it has deactivated i use my whatsapp, bank aadhar card, pan card, passport etc with that number so its very important so it would be really helpful if you could help me retrieve back my number. My number is [protected]. I cant neither do outgoing calls or recieve incoming calls and cant neither sent or recieve any message. Pls help me because my every thing is related with that.

I sharafudeen pp using your sim card of tata docomo of number [protected]. I here to say about by deactivated sim card. As i am out of station for an year from india. My sim has been deactivated. As my alll the information like bank, passport and all my accounts i please request to activate my sim card as soon as possible.
Please let me know how to reactivate. I am back to india now and visited airtel office but they said they can’t

Sir i locked my sim my sim no. [protected] plz help me ihave only 1sim i am not getting call in it there is some important calls i have missed my sim is blocked from 2 or 3 days and i want to call and it is showing your sim is locked i am using my friends mobile to call i am facing a such important problem from 2 or 3 days i want to get the puk code kindly give me puk code plz

My tata docomo sim with number [protected] blocked without any reason
It is saying sim card registration failed,
Kindly please reactivate my sim for any querys call [protected]   replace all

Sir/maidam,
From so many days i am receiving messages that i am having old sim of tata docomo which is now become airtel, and so i have to take new sim from retailer,
For which i visited airtel showroom and they want to send sms from my number to customer care, but sir sms is not sending it is showing sending failed, although my sim is working conditions i am receiving msgs and calls also i am able to make calls also, but the only thing that is not working is sms is not sending i try sim on 2-3 other mobile phones also but it is not working please help me urgently

Sir/madam i have not used my tata docomo number for a long time and hence it has deactivated i use my whatsapp with that number so its very important so it would be really helpful if you could help me retrieve back my number. My number is [protected]. I cant neither do outgoing calls or recieve incoming calls and cant neither sent or recieve any message. Pls do send me a solution coz my whatsapp is related with that

I am trying to contact since 3 days to customer care number for recharge my Dongal but Phone continuously get busy nobody picking up phone. I could not recharge of my old account which was saved in my network. Payment not accepted to the my old number. And all CC numbers are not getting connected. What to do ? how to connect Customer care? i searched address of Tata docomo in pune, but phone number not given. I just wanted to surrender my Dongal and take my money back. I was paid for that Rs 2200/-. If service is not availalbe then i do not want Dongal.

I m using tata docomo since 9 10 years. I bought this in aligarh, up.Since 5 years it is on roaming as I have been shifted to delhi ncr from there.Now I have not receiving any call or message on my number since few months . When I m trying to recharge it on any site. It shows invalid mobile number. Please provide solution what should I do.
[protected]

My sim card is not working for around 3 months now, it is showing "sim card unprovisioned" upon starting my handset. Also the customer service number is not reachable and tata docomo service centre being shut down i'm not able to get my sim started again. All my important otps are sent on this number. I've been facing this issue for quite long now. And i want it to be resolved asap.

I have been using my tata docomo sim card since past 5-6 years. Suddenly its service has been truncated, with reason that i haven't used it since long. However, i have been using it regularly and did my recharge a month ago. Now, i can't receive or make a call or send sms. My contact number is [protected]. My this number has been linked to many accounts and it's important.