Tata DoCoMo Complaints & Reviews

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.

Regards,
Tata docomo

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.


Regards,
Tata docomo

Its Resolved though took almost one month ... Thanks

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.


Regards,
Tata docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Yf

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Despite a message above saying that "We have received your complaint and we will ensure it is resolved soon", nothing seems to have been done so far. Very poor connectivity and signal strength.

I request the management to kindly look into it and provide resolution.

-- Tarun

Dear Customer,

We tried to speak to you personally on your number [protected] to understand your concern regarding slow speed of your Tata Photo connection number [protected]. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that the complaint docket number[protected] has been registered and will be resolved soon.
For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Thank You. You can contact me at [protected]. I am residing in Devarabeesanahalli area, very near to Sakra Hospital. The signal strength is very low here and I face a lot of problems in surfing even websites like Facebook and accessing my mail accounts.

Thanks and Regards,
Tarun Girdhar

No respite. The complaint was written over 20 days ago, but neither has the speed improved neither did I receive call from any customer care executive if the issue will be ever resolved or not.

I understand that for a country as large as India, there can be areas where you might be having poor connectivity, but it is also your responsibility to admit it, if that is the case.

There is no dearth of options and I can always look for other service providers, provided you tell me that nothing can be done.

Looking forward to atleast a reply this time.

Thanks and Regards,
Tarun Girdhar

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Call to the customer care and ask them to transfer the call to supervisor or manager and explain the issue. it may helps

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per the discussion over the call on your number [protected], we would like to inform you that, BacklessModels content downloaded by you on 07/05/2015 at 12:03PM through WAP mode hence the balance of Rs.99/- has got deducted.
Kindly note that, we take multiple confirmation from you before activating any service, and we do not deduct any balance without customer consent.

Being a loyal customer of Tata Docomo, an amount of Rs.99/- has been credited to your account as a onetime service gesture with the docket numbers ABAL[protected] and ABAL[protected] on[protected] and[protected]. Also be informed that, all our systems are accurate and unless there is a subscription at your end there would not be any deduction.

We would request you to be extra careful while browsing (Apps/website) or dialing any short codes and refrain yourself from chargeable links, an indication of which is reflected through pop-ups and advertisements.

Please be informed that, BacklessModels is a content not a service and there is no auto renewal for this service, as of now there are no value added services active on your number.
With reference to customer care connectivity I would like to inform that, all our Customer care executives would be busy with other customers at that moment. You may call back, or dial *141# for information on our products and *191# for information on our services. Or, you could log onto www.tatadocomo.com and register your request or complaint through My Account service available on our website.

You can also call 155223 and deactivate the VAS yourself. And also activate & deactivate your VAS services by dialling *191# from your handset & following the procedure or you may also send an SMS as VAS to 121 in order to know VAS usage for last 7 days.

For Further assistance, mail us at [protected]@tatadocomo.com

Thanks and Regards,
Customer Care
Tata Docomo.

I have been paying the amount of Rs 1387 per month for three months plus already and there was no complaint resolved whatsoever,
I wanted to get full refund from Tata and stop the service or atleast get some refund as promised.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per the telephonic conversation over the call on [protected], we would like to inform you that we have registered your request for billing adjustments of Rs. 800 /- (including service tax of 12.36%) and the same will be updated within 48 Hrs. Hence, we request you to kindly bear with us in the interim.

If there’s anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com


Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your complaint regarding services of your Tata Docomo connection number . At the outset, we sincerely regret the inconvenience caused to you.

In this regards, we would like to inform you that we are unable to trace the records with the given number. Hence, we request you to revert with the valid Tata Docomo connection details which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

My photon number is [protected]
The service complaint ref no ( where customer care person told me that nothing at all can be done for the speed ) is[protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Ok.. they called me today again based on my above mentioned complained. The person who called me asked how much speed I am getting. I told that when I do speed test it comes approx 0.3 Mbps and that too is not constant, it keeps on disconnecting. To my utter shock he said "You are getting 300 Kbps which is considered a very good speed and this should not be a problem at all".

I told him that we do not get 300 Kbps in real time even when test shows 3 Mbps and real time speed is very low, when I download anything the speed is around 10KPBS. In fact in 0.3 Mbps we are not even able to open pages and connect skype mostly. Then to my 2nd shock he said "Sir we only rely on test speeds and not on what you are actually getting, test speed of 0.3 is good."

After this I received an SMS from them which says : Hi, As per the discussion had with our photon expert a new site is expected in your location in xxxx months

There is no point talking to them as their customer care people does not know anything technical.

My suggestion to everyone : Do not purchase photon even if their engineer shows excellent speeds to you. Once user base increase in your area you will be in dial up era again and it can happen anytime.

This is BALAJI from Chennai.

I also have the same issues I bought this device two years back. Everything was going good until last month all of a sudden my speed drops to less than 256kbps... Last 2 years I used to get a speed of minimum 2 mbps. Now I have no idea what happened even I tried to call the customer care but no response from them everytime I call them and give this complaint they always says some issues in my area. If there is a problem in my area how could my neighbour uses the same device without any problem. If I highlight this point to the customer care they don't have any answer. Tata DoCoMo customer service sucks big time... I have no idea who would rectify my issues.

My photon no-[protected]
My contact no -[protected]
My email id- [protected]@yahoo.co.in

Same thing happened to me..even mine is worse than u...I was using Vodafone 3g this guys called 100times to make me use this photon...bought and using it without any problem till last month...but now I am so pisd off..

Dear Customer,

This is with reference to your complaint regarding slow speed for your Tata Photon connection number [protected]. At the outset, we sincerely regret the inconvenience caused to you.

As per the discussion over the call on [protected], we would like to inform you that the complaint docket number[protected] has been registered and will be resolved soon.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding network of your Tata Docomo connection number . However, we are unable to contact you, since your call was not responded.

In this regards, we request you to revert with the below details which will assist us in doing the needful.

Issue Area:
Issue Sub Area:
Landmark:
Pin code:
Issue (Indoor/Outdoor):
Duration of Problem:
Error Message:
Handset Model:
Sample Numbers (facing same issue):
Operator Name Using:
Alternate Number:

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding recharge of your Tata Docomo connection number . However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that the recharge of Rs. 171/- has been successfully done on 08-MAY-2015 and you have been already credited with the benefits.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.