Tata DoCoMo Complaints & Reviews

Dear Vikas,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Vikas,

We would like to inform you that as per our records we have found that the exact benefits of Local mobile calls 36p/Min (daily 1st Min charged @ Rs 1.20/Min) has been credited to your number which will applicable on own network only for 28 days as on 18.05.2015. Hence, we would also like to inform you that the recharge has been done from your end, we are unable to process any refund for the same.

Thanks and regards,
Customer Care
Tata DOCOMO.

Dear Rajiv,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Rajiv,

As per the discussion over the call with you on [protected], we would like to inform you that the complaint docket number PSMR12140217 has been registered and you shall receive call shortly.


Thanks and regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,


As per the discussion over the call, we would like to inform you that your complaint has been escalated and got revert from our concerned team stating that you are facing the slow speed problem due to high utilization area.

Regards,
Tata docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding barring of services and billing problem. However, we are unable to contact you, since your number was not reachable.

Based on your email, we would like to inform you that your complaint has been put before concerned team on utmost priority and we shall revert to you shortly. Hence, we request you to bear with us in the interim.

Thanks and regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards
Tata docomo

Now what can i do bill date is due

Dear Customer,

We would like to inform you that the Credit Limit is initially informed to you in welcome letter and the same is also mentioned in your bills. Credit Limit is monitored and revised according to your usage and payment patters and/or any additional security deposits made by you. The revised Credit Limit will be communicated to you via SMS and/or email. It can also be verified by logging into My Account section on our website www.tatadocomo.com.

We would also like to inform you that Credit Limit is at sole discretion of TTSL and is just an indicator of your monthly usage. Service provider can bill the charges to your account as and when the details are received from respective sources. Same is also mentioned in the welcome letter sent to you after activation and also in every bill in the Important Information section.

With reference to your bill dated 02-May-2015, we would like to reiterate that the roaming usage was done on roaming partner?s network and hence the charges have been levied @ 10p/10kb. Accordingly, the charges levied are correct and no adjustment is applicable for the same.

Thanks and regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding postpaid to prepaid migration of your Tata Photon connection number . However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that we have verified our records and found that your request for postpaid to prepaid has been already registered with the docket number[protected] and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

As per the discussion over the call, we would like to inform you that your Tata Photon connection number has been successfully migrated to prepaid on 20-MAY-15 and same confirmed by you.

Thanks and Regards,
Customer Care
Tata Docomo.

Bloody they do the same thing...I am BALAJI from Chennai. Even I have same issues like u.. and same received from them..

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,

This is with reference to your feedback regarding slow speed of your Tata Photon connection number . At the outset, we sincerely regret the inconvenience caused to you.

As per the discussion over the call, we would like to inform you that you are facing the slow speed problem due to high utilized area. Further, we regret to inform you that the same cannot be improved.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

As per the discussion over the call, we would like to inform you that you are facing the slow speed problem due to high utilized area. Further, we regret to inform you that the same cannot be improved.

Thanks and Regards,
Customer Care
Tata Docomo.

I am BALAJI from Chennai..I have same issues with Tata photon max wifi...Tata company cheats BIG TIME

yes BALAJI, tata is openly exploiting it's users,
let us form a group and fight this scammer after all it is our own hard earned money that is wasted


the police is considering over this issue
tata thinks it is above the law


No one is above the law


if necessary i shall send a legal notice too


i am tired exhausted drained out by such scams
thank you for your agreement in this issue


let's fight them!

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

The Tata person called, wanting to know the details!

as though this issue has not been rehashed millions of times

I had to go over the history of this again.

I have changed my mind after the Lawyer said not to take a new Tata photon piece because if that is defective then i will again go through the torture.

I have to wait the police told me, wait and watch

BUT only on the condition that i get a full refund ie Rs. 2850/-.


if, Tata refuse then, all hell will break loose,
i shall make this a minority issue
i shall get the media to report this scam.

Never underestimate the power of the common person.

This is a warning to this rogue company TATA

there has been no response from Tata.

I want to make it crystal clear that i shall not cowed down by Anyone.
I want a full refund and i will Not compromise on anything else.
If tata gives a new piece i will not accept it.
this is what my lawyer has advised.


I am waiting...

But watch out !

Dear Customer,

As per the discussion over the call, we would like to inform you that your complaint has been put before our concerned team and you shall receive call shortly.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,


As discussed with you on call, we sincerely apologies that requested data pack was not activated from sales team, based on email we have cross checked in the bill that there is excess data usage and the charges are also on data for crossing the free benefits.

Hence we have raised the waiver request with docket number 832852 for Rs 1217/- towards Dec 2014 invoice. The waiver will be processed based on subject to approval depending on the usage & process gaps observed if any.

We would request you to make the payment of Rs 1000/- towards the above mentioned number to clear the current outstanding, so that there won`t be any calls related to payments.

Regards,
Tata docomo

Hello I received a call today and an email from Ms.chethana stated the same point there is huge no of customers and so speed is dropped.
If then answer for my below points.

1) as you stated below high number o[censored]sers in my area which caused my Internet slow if that is the case how could my neighbour gets a constant speed and didn't have any problem like me. Please note my neighbour stays just hundred metres from my home.

2) my current location is Chrompet in chennai, if there is a problem in my location as you mentioned, please note I took my device to all part of chennai and tried my Internet speed. Still no improvement in speed. If
I'm not wrong u r saying that all over chennai there is some problem because I tried my device speed in most part of chennai.

3) my last and very interesting point I received an advertisement call for a photon device in my other airtel number. Interestingly I spoke to the person who claimed to be a person from docomo Chennai. She was unaware that I already have photon device and suggesting me to buy a new photon device. Out of curiosity I asked her about what speed will I get. She immediately checked and told me minimum 1.5 to 2 mbps speed guaranteed. I challenged her about the speed for that she said I will get the above mentioned speed at any cost...

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,


As per our telephonic conversation, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can't be predicted at this given point in time. Regret the inconvenience

Regards,
Tata docomo

PLS refer to my above points and answer.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer

This is with reference to your concern regarding call charges concern for your Tata Docomo mobile number [protected].

We regret for the inconvenience caused to you.

We would like to inform you that, as per our records the recharge of RC 199/- done on[protected] at 07:44 PM was successfully updated on your number and you have been credited with the benefits of 550 minutes of local and STD mobile calls are free (post free minutes all mobile calls are charged at 96p/minutes) which is valid for 30 days. Again you have recharged an amount of Rs.9/- done on[protected] at 08:11 PM and you have credited with the benefits of all STD calls at 30p/minute which is valid for 5 days. Further there was no data pack for the amount of RC 9. Please kindly make a note.

Kindly note that, as per our records there are multiple voice packs are active on your number. However, if multiple rate cutter plans are active on your number you will be charged as per the high priority plan. As of now your call charges are charged at 96p/minute. Further you have been correctly charged for the call. Hence the amount cannot be refunded.

You can obtain any information related to your account (EX: Recharge information, Data usage and Balance information) by dialing to *191#. For last 5 DATA usage sms DATA to 121, For last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121. (Toll free).

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.


Regards,
Tata docomo

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.


Regards,
Tata docomo

Docomo no.--[protected]
alternate number--[protected]
[protected]@gmail.com

U people dont have any responsibitly regarding...its almost been a month m trying to contact...utter waste mobile service u have

Dear Customer,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.


Regards,
Tata docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding disconnection of your Tata Photon number. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that your cancellation request with the docket number[protected] has been already registered and same is under process. Further, we would also like to inform you that currently there is an outstanding amount of Rs. 2449/- in your account and request you to clear the same on priority.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

This is BALAJI from Chennai.

I also have the same issues I bought this device two years back. Everything was going good until last month all of a sudden my speed drops to less than 256kbps... Last 2 years I used to get a speed of minimum 2 mbps. Now I have no idea what happened even I tried to call the customer care but no response from them everytime I call them and give this complaint they always says some issues in my area. If there is a problem in my area how could my neighbour uses the same device without any problem. If I highlight this point to the customer care they don't have any answer. Tata DoCoMo customer service sucks big time... I have no idea who would rectify my issues.

My photon no-[protected]
My contact no -[protected]

HI Naga,

Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID.


Regards,
Tata docomo

Hi Balaji,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

This is Natraj from chennai

I'm using [protected]@Rs750 plan for last one year, initially the speed is okay but after few months speed got very low as below 250kbps. Every time I call them and give this complaint they always says some issues in my area and multiple usage as well in my area.
I have no other way to change the alternate net provider

My Photon no. [protected]

My Contact no. [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

Dear Customer,

As per the discussion over the call, we would like to inform you that your complaint docket number[protected] has been registered and you shall receive call shortly.

Regards,
Tata docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Reagards,
Tata docomo

Dear Customer,

As per our discussion over the call on your number, we would like to inform you that we have provided the billing adjustments of Rs. 112.36 on 21-05-15 vide docket number[protected].


Thanks and regards,
Customer Care
Tata DOCOMO.