Tata DoCoMo Complaints & Reviews

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

tatadocomo how ever is responsible person kindly call me on my number or given alternate number because from 5th of april till today i have visited store done conversation on 121 and really bad experince the girl from collection departmeant dont know how to speak because of her this thing happen she was talking roudly and telling all nonsence and today on 30th april around 9:30 when i have called up and to my suprise the supervisor was talking all rubbish he was saying before talking the new coneection i have to ask him and he was like fighting with me saying all nonsence i kindly request you to activate my lines and solved the issue and the number got activated on 10th april 2015 on 15 th april they deactived and on 27th april my first bill got generated and send to my email...do this things are joke for tatadocomo really cheated me and bill collection callers really they need trainning becoz every time they call they use language badly...

Dear Sir,

Just now received OPT (087478), kindly refund amouunt & confirm

Dear Sir,

Any updates?

Dear Tat Docomo Team,

As of now there is no response from your end, kindly take this issue on priority basis other wise it will creating big issue...

Hi Team,

This is Pathetic service...

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Concern,

How many days req to sort this issue???

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

My number:[protected]
Alternet number:[protected]
MailID:banu.[protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding unbarring of agent for Tata Docomo connection number . However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that we have verified our records and found that your Tata Docomo connection has been already activated on 21-APR-2015 after verification positive.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Not required, I am going to disconnect your TATA DOCOMO services

I don't want to waste my time, i have your the best fools - your not listing me and thing what i required simple as per usage we have charged . What is the poofs as you have charged as per the usage .

Ok leave i have paid my balance - I already disconnect your services and moving to Airtel .

Why i am changing : - Because of customer care representatives, Mainly these two candidate - Surya, Mallik and one more candidate who call me today He was the number one stupid ..

Irresponsibility behave of your customer care representatives in voices, Live chat and email as well ) . You don't have any common senses, think and behave money is value, you & me working for the same .

I am using past 3 years TATA Docomo unlimited plan . Thanks for your support . please close the case not required any more

Thanks

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding billing of your Tata Photon connection. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that we have verified our records and found that there is no wrong billing and you have been charged correctly as per your rentals in prorate basis.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

my number is [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding activation of your Tata Docomo connection. However, we are unable to contact you, since your call was not responded.

In this regards, we regret to inform you that we are unable to process your request due to non availability of your Tata Docomo connection details. Hence, we request you to revert with the details of your Tata Docomo connection which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding refund of your Tata Photon connection. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that your complaint has been put before our concerned team and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

I got the New device. Thanks.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Delete Move More


PLEASE THE MAILS THAT HAS BEEN SENT.WHICH IS SELF EXPLAINATORY...


Fw: Acc no[protected]~~M22480800
People
jt Today at 2:00 PM
To
[protected]@tatadocomo.com


Dear Mr Sahu

Reference to your mail- typical high handed attitude business dealing.

You have barred the dongal for any use- why should I be paying when the dongal was barred.

What business ethics are you discussing-
a) You disconnect the dongal for no mistake of mine
b) You are asking for payment for disconnected dongal.

I reserve the right to take this matter with authorities that may be necessary.

Would appreciate if you could send me the mail id of Mr Elango Thambiah - Executive President.as 'am unable to send the complaint to him online.

Will send you a mail of cancellation from the registered mail.

However, in the mean time please accept this mail as official cancellation to the above account number.

J.Thariyan


From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Monday, 13 April 2015, 10:26
Subject: Re: Acc no[protected]~~M22480800

Hi Mr. Thariyan,

We refer to your email dated 12th April 2015 for your Photon number [protected] regarding:

1. Payment posting issue:

We regret for the inconvenience caused due to the delay in posting the payments of Rs. 1096 and 1207.87. Please be informed that the payment of Rs. 1207.87 vide cheque number 43955 has been posted in your account successfully on 10th April 2015. The complaint with reference number[protected] is under process, hence the remaining payment of Rs. 1096 made on 21st February 2015 vide cheque number 044082 will be traced and posted in your account within 13th April 2015.

2. Payment reminder:

We would like to inform you that in case of any outstanding amount is pending due to delay in payment posting or delay in payment from customer's end, the payment reminders are sent to the registered email address. We regret to inform you that the payment reminders are not sent to the registered contact numbers.

3. Bill plan change:

Please be informed that the bill plan change to Photon Plus 5GB Unlimited at Rs. 500 was activated with effective from 9th March 2015. The bill of March 2015 invoice number [protected] was for the billing period of 9th Feb 2015 to 8th March 2015 was based on the previous bill plan of Photon Plus 6GB Unlimited at Rs. 975 Monthly Rental, where in the total charges were Rs. 1095.51 and a late payment charge of Rs. 112.36 as the payment of February 2015 was not posted in our system successfully.

Kindly note that the bill of April 2015 invoice number [protected] for the billing period of 9th March 2015 to 8th April 2015 is based on the active bill plan of Photon Plus 5GB Unlimited at Rs. 500, hence a total amount of Rs. 561.87 is levied on the bill.

4. Disconnection:

We regret to inform you that we are unable to process the disconnection request, as the email is sent from an unregistered email address due to the security of your account. We request you to kindly revert us from the registered email address with a line of confirmation so that we can process your request further.

We anticipate your valuable co-operation and assure you the best of our services at all times.

Thank you for surfing with Photon.

Warm Regards,
Rakesh Kumar Sahu
Photon Care Team

Give a missed call on[protected] from your registered mobile number and get an instant Quick Statement of your Photon via SMS | Reach 24/7 Photon Customer Support at[protected]toll-free)

Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com

Now recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com


Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001.

CIN- U74899DL1995PLC066685

Visit our Website at www.tatadocomo.com
Email us at [protected]@tatadocomo.com

* For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free)
* We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only.

-----Original Message-----
From: [protected]@yahoo.com
Sent:[protected]:36:28.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: SFPL <[protected]@sathyamfasteners.com>
Subject: Re: Acc no[protected]~~M22480800
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


12th April 2015
Priyanka
With reference to your mail. I would like to point out the following-a) There is an email contact was also given on the bill for contact -the purpose of second contact number is to reach in case the mobile is not reachable- there was no contact in barring of the dongal -
I've been travelling for last several weeks and have been out of country my mobile is not reachable - I always check the mail either personal or the mail which is mentioned on the bill - received reminder mail but not able to reply - please see below how the mail was returned- - 27th March an email was sent from this email id and was returned -
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@tatadocomo.com>:
59.161.166.43 does not like recipient.
Remote host said: 550 5.1.1 Recipient address not found: The User you are trying to send the message is not found. Check the email address and re-send the message.
Giving up on 59.161.166.43.

--- Below this line is a copy of the message.

Return-Path: <[protected]@yahoo.com>

Date: Fri, 27 Mar 2015 06:49:17 +0000 (UTC)
From: jt <[protected]@yahoo.com>
Reply-To: jt <[protected]@yahoo.com>
To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: SFPL <[protected]@sathyamfasteners.com>
27th March 2015
To the billing department.
It was clearly mentioned that with effect from 9th March 2015 the earlier p=
lan to be discontinued and new plan -of 5 GB for 500/ -
Below is the mail of closure of the plan.
Why is the bill sent with old plan - WHICH IS HIGHER THAN ANY OTHER BROADBAND OPERATOR.
Please rectify the bill immediately to make the payment of March 2015.
The feb payment was done on 21st Feb - Cheque[protected] HSBC Bank - Pune.
- why is this being shown as outstanding.
Can you please sort your internal matters efficiently to give better service.
Please correct the bill and send for smooth transaction rather giving wrong
bills.
thanksJacobFrom:"[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
[protected]@sathyamfasteners.com
Sent:Tuesday, 10 March 2015 3:09 AM
SubjectCLOSURE FOR CHANGE OF BILL PLAN REQUEST NO.[protected] FOR YOUR TATA PHOTON NUMBER [protected]

Hi
We have changed the bill plan for your Tata Photon number [protected] to MH-=
Photon [protected]@500CapRetPlan with effect from 09-MAR-15 as per your request number[protected].

Thank You,
Photon Care Team
Not reachable on the phone is mere excuse!!
b) The bills were paid on the respective days as mentioned in my mail 9th April as below-(For your reference all the bills have been paid in time-a) Amount Rs1096.00 was paid on 21st Feb- cheque 044082- Bank HSBC- Pune b) Amount Rs1207.87 was paid on 27th March - cheque 043955 - Bank HSBC- Pune.).
All cheques were paid with the counterfoil of the bills.
If it is not recorded in the system its not my mistake- its shows how weak and inefficient is your administration system.

c) Although I've paid the bills -- I would like to point out there is a credit limit mentioned on the bill - is this only mentioned because 'it needs to be mentioned' but not applicable if there is delay or not receipt of the payment?Please check the records and verify if I have missed any payments from the time it was activated.
d) All the above clearly shows the barring the dongal was incorrect -
This caused me an immense embarrassment in front of a major client as I was presenting LIVE 'Vehicle Tracking System' not knowing it was barred!

If you wish to know how Tracking works - please check with your Tracking department and will explain how important to have LIVE INTERNET connection.
Do you understand the loss of business of because of the 'in correct updating of payment'.
TATA Docomo is multi national corporate company who are not interested to know the customers from grass root level.
Is this is type of treatment being given to customers who have been with TATA Docomo and regularly paying the bills with out defaulting any month- it clearly shows TATA Docomo doesn't value a customer.
With immediate effect please cancel the subscription- because of the above I don't wish to subscribe to TATA Docomo.
Jacob Thariyan


From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, 10 April 2015, 12:14
Subject: Acc no[protected]~~M22480800

Hi Mr. Thariyan,

We refer to your email dated 9th April 2015 2015 regarding payment posting concern for your Photon number [protected].

We tried to reach you on your number [protected] on 10th April 2015, however the number was incorrect.

We would like to inform you that your mentioned photon number [protected] is barred due to non-payment as outstanding amount of Rs. 2304 is reflecting in your photon account for the months of February 2015 and March 2015 against the invoice numbers [protected] and [protected] respectively.

Please be noted as you have confirmed on email dated 9th April 2015 that you have already made the payment of Rs. 1096 on 21st February 2015 and Rs. 1207 on 27th March 2015 and the same has not been updated hence, we would like to inform you that the complaint with reference number[protected] on your payments has been registered and you will be updated on the status of your complaint by 13th April 2015.

We would also request you to kindly revert us with your alternative contact number, so that we can get back to you and resolve your concern at the earliest.

Thank you for surfing with Photon.

Warm Regards,
Priyanka Das,
Photon Care Team

Give a missed call on[protected] from your registered mobile number and get an instant Quick Statement of your Photon via SMS | Reach 24/7 Photon Customer Support at[protected]toll-free)

Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com

Now recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com


Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001.

CIN- U74899DL1995PLC066685

Visit our Website at www.tatadocomo.com
Email us at [protected]@tatadocomo.com

* For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free)
* We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only.

-----Original Message-----
From: [protected]@yahoo.com
Sent:[protected]:22:08.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: SFPL <[protected]@sathyamfasteners.com>
Subject: Acc no[protected]~~M22480800
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


9th April 2015.
This is in reference to above account number.¿The dongal has not been working for the last several days. If it has been disconnected would you please let me know why is this being disconnected.
For your reference all the bills have been paid in time-a) Amount Rs1096.00 was paid on 21st Feb- ¿ cheque 044082- Bank HSBC- Pune
b) Amount Rs1207.87 was paid on 27th March - Cheque 043955 - Bank HSBC- Pune.
Inspite of paying the bills this is the service that is being provided.!!
Please revert back.
thanking you
yours sincerely.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.