Tata DoCoMo Complaints & Reviews

My TATA-Docomo no is [protected].
According to plan my credit limit is 2800.
But
one day i got a bill of around 4k.
next day bill got updated to 5800.
very next day bill got updated to 6k.
and service got stop.
and finally i look in my bill, it is 7800.

I called customer care and asked how the bill go beyond the my credit limit, in response he says "Sir NO BODY CAN ANSWER IT please call after 72 Hr will give you detail".

I have just one question why my service wasn't stopped when i crossed 2800.

Hi, please see mail from company below : Dear Mr. Singh, Thank you for writing to us at Tata TeleServices Ltd. We acknowledge the receipt of your mail dated May 6, 2015 regarding Tata number [protected]. With reference to your appended mail and in continuation to our telephonic conversation on your alternate number 98...44 May 6, 2015. We would like to inform you, that testing was done in your area by our Network team and it was confirmed that your area at present falls under highly utilized category. To cater to this issue, a new site in this locality is planned, however there is no timeline available for the commencement of the same. Hence, we regret to inform that you may experienced fluctuating speeds due to this. Since due to this known network concern, if the situation becomes distressing, and you are not at all able to use your photon services, we request you to opt out of our services. In case you would like to opt out, please drop a line of confirmation so that we can comply with the same and proceed further for disconnection. As a special case, we will disconnect your number with in 24hours of receiving confirmation. Normal process takes at least 15 days time. Moreover we would like to inform you that as per company norms refund of your device cost are applicable only within 30 days from the date of activation. We regret to inform, in your case this is not applicable as of now. We appreciate your patience and hope for your continued support to help us in our effort to provide you the best of our services.

Hello, I purchased Tata Photon Max WiFi connection from Tata Docomo shop online on 1st May, 2015. I received the device on 2nd May 2015 and also submitted all the required documents to the representative who delivered the device. It's been more than 72 hrs and still my connection is not activated. I tried reaching the Customer Care but without the docomo phone number, it is not possible to speak to them. But since my connection is not activated, I don't have any docomo phone number for my new connection. My order number is EC[protected]

Dear Sir I have two docomo number 1.[protected] and 2. [protected]. on 5.05.2015 I get message from TD-612830 THAT (todays offer : RC12 (EVD-SPl)=Rs 12 TT for 2 days instant with bonus 1p/2s all loc+std for 60 days will credit in 72 hr). This message come my two no freequently then I recharge 12 rupees with my two no and get 12 rupees for 2 days validity . now my call rate is not change 1p/ 2sec. Customer care suggest to give mail. Thanks I wait your reply

I have brought [ Tata Swach Viva Silver UV+UF ] water filter 3 months before, now which is not working propely, for that I had call up Customer Service Center, and the company Customer Service Excutive have visited my place and he just checked the Filter in about 10-15minutes and did not repair it. From two weeks I am trying to call Customer Service Center, they are not picking up my call nor giving any response.

A simple cancellation request was met with conflicting information. I went to the Tata Docomo shop in Panjim yesterday to pay my o/s bill and requested a cancellation which I believed was effected and a cancellation number was given. I believed this to be the end of the matter. However to my utter surprise I received a call today from Tata asking about the cancellation. I explained that I was leaving the Country and would be returning sometime in November, when I would reactivate wifi. He assured me this would be fine and a cancellation would be effected. A few minutes later I received an SMS from TATA that the cancellation would not be processed. I could have treated the SMS message as an acknowledgement of cancellation and left the Country. Clearly my instructions were falling on deaf ears and I would be charged for the months I was away. To me this suggests desperation on the part of TATA to make money regardless of my instructions. After spending considerable time I was able to persuade the yet another staff what my requirements were and I was given another cancellation number. I am not convinced I have achieved my goal. Now I have been told that in November when I reactivate the wifi I will have to submit all the paperwork again. I find this totally unacceptable and would like the company to reimburse the Rs 2000 I paid initially for the dongle, so that I can move to a more efficient competitor. My request to speak with a supervisor was a non-starter.

Hi, I purchased tatadocomo device in 2013. It worked for some time with avg speed. However from August 2014 till Now I am facing huge issues. I have already complained many times and got money back . but still the issues are not yet resolved. I am holding 2 devices and tatadocomo is neither replacing those devices nor resolving my internet issue. at the time of purchasing the device I was not informed that in my area there is poor support of GSm network. The customer are and tatadocomo team irritates with multiple calls with no resolution. Regards,

Hello Team, I am using Tata Photon Dongle no. [protected] for Internet. Last 0-15 days internet speed is coming very slow and i have sent complain for this and support center contact me and told me that in your area we are unable to resolve this issue. i asked why then they replied that we are unable. Each time they replied same sentence. and after that they sent me message that your complain resolved. Without any solution they resolved my complain. And this type of indecent happened serveral time. Please help me

I purchased a Tata Docomo WiFi dongle by march 1st week, but i was not able to use it as the device did not connect to internet. Regarding this i raised a complaint with customer care team where they initially tried with basic solutions with them but was not successful, so they said that their technical team will contact me. then received a call from technical team but that time i did not have my device on hand so i requested them to call me in 15 min for which they agreed but they did not call me back. I was actually waiting but they closed my complain. I raised new complaint and the same steps but this time I waited for 2 days, no response and again my complain was closed Now again i had to start the process from initial steps, I raised a new complain and this time I was little cautious waiting for the call with my device on hand wherever I go but this time I got a call which went only for one ring but got disconnected before I could attend the call, this happened couple of times and again my complain was closed. Now i felt irritated and i raised a complain again and told what happened to my earlier complaints and now actually I received the call but again they were not able to help so I was informed that their technician would visit directly and finally this happened and he confirmed that I have been provided a fault device so asked me to contact the person from whom I brought the device and now I was behind him for some days making daily calls but nothing moved he was just acting as if he is helpong me and after some day his mobile was always in switched off and came to know that he was relocated to some other location. Again it starts for me to raise the complain and this time i was told that the technician would visit my place and give me a new device but you would not believe me that device which he brought was also not working. Still I calmed myself down, the technician told that he would take both the devices and promised me to give a working device the next day. I had no other choice and trust me its more than 10 days and no response from him and I have not got my device :( Now I have raised couple of complaints on this still running running and running behind these guys but of no use. So guys please be aware of how these people treat customers and dont ever think of choosing these people . They give u a hard time in the worst possible way and for already existing customers i[censored] face some trouble Never ever get carried away with their sweet words from customer executives tats only from their mouth as regular dialogues only for which they are paid for. Please find my details below and it would be useful If some body could help me to get out of this situation Tata Photon Number - [protected] Some of my Registered Complain reference numbers [protected],[protected],[protected],[protected] Thanks & Regards

Hi Sir, This is Rajesh, i am from Vijayawada. I want to raise a compliant towards Tata Docomo. I requested a porting request on 25/04/2015 to change network to "Aircel" but it was failed due to uninformed offer activation by Tata docomo. I received a call from docomo on 26/04/2015 at 01.08pm and was unable to talk because of bad signal, but i don't know why they activated the offer, so porting was cancelled. I have lost my 100rs, waste of time and patience, So please case a compliaint and do a favour for me. My contact number[protected].

The customer care rep accepted their mistake and just changed the email content in his next email, yet refused to pay back for the booster pack (Rs 400/-). What company accepts it's fault yet makes the customer pay for their mistakes. As a public company it should be responsible and pay for it;s own and it's employees mistakes. See email chain below for what tanspired. ++++++++++++++++++++++++++++ Hi Mr. Armstrong, We refer to your email dated 1st of May 2015 regarding complaint for your Photon number [protected]. As per our telephonic conversation on [protected], we would like to inform you that your billing cycle starts from 3rd of every month. Kindly note that the auto generated email was sent to you on 1st of May 2015 at 11:30:59, post activation of the speed booster pack of 5 GB at a charge of Rs. 400. We apologize for the incorrect email sent to you and going forward we appreciate and anticipate your co-operation in this regard and assuring you of our best service at all times. We regret to inform you that we are unable to process an adjustment for Rs. 400 towards the speed booster pack as you have activated it on your own accord. Thank you for surfing with Photon. Warm Regards, Surath Banerjee, Photon Care Team Give a missed call on[protected] from your registered mobile number and get an instant Quick Statement of your Photon via SMS | Reach 24/7 Photon Customer Support at[protected]toll-free) Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com Now recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: [protected]@hotmail.com Sent:[protected]:40:40.0 To : "Appellate.[protected]@tatadocomo.com" <appellate.[protected]@tatadocomo.com>, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> Cc: null Subject: FW: RESPONSE FROM TATA DOCOMO~~M22705414 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Dear Sir, I opened my Photon account on Mar 30th 2015. I received the below email today stating that billing cycle has commenced on May 1st 2015. My internet stopped working last night. I called customer care for help they could not help. I bought a booster pack to get high speed connectivity and then I received this email saying my connectivity has been restored to high speed as of My 1st. When called customer service to refund the booster pack as the transaction happened just a few minutes before I received the below email. The customer service started an argument with me saying that the billing cycle starts on the 3rd and I must pay for the booster pack. He also said that the email I received from Tata is wrong, I should follow what he says on the phone. Why should I take a verbal communication as correct over a written communication. India provides customer service for the rest of the modern world, yet the customer care for Indian citizens is "Best of the Worst" Please resolve this at your earliest. Thank you. David A > Date: Fri, 1 May 2015 11:30:59 +0530 > From: [protected]@tatadocomo.com > To: [protected]@HOTMAIL.COM > Subject: RESPONSE FROM TATA DOCOMO > > Hi! > > Thank You for surfing with Photon! > > This Email alert service keeps you updated about your usage according to the tariff plan you have chosen for your Photon number [protected]. > > We would like you to know that you have completed the current monthly billing cycle and a new bill cycle has commenced from 01-MAY-15. Your data connectivity speed has been restored to High Speed Internet. > > You can now register on My Account by clicking www.tatadocomo.com and check your Account history, View Bills Online, Pay Online, Share Feedbacks, Register Complaints & more. > > After all, life is beautiful and one should have time to enjoy it. So make the most of your time with Tata Docomo Photon. > > For any further queries, get in touch with us on our toll-free helpline number[protected] & we will be glad to assist you. > > > Thanks and Regards, > Team, Tata DOCOMO > >

I have purchased, a Photon Max WiFi Device of Rs.2000 and company commited that they will give me minimum speed of 512kbps, but after 2 or 3 moths later my speed was slow down and now speed is very less than 512 kbps, so pease help me in this matter. and company unable to give me any resolution.

I am using a Tata photon wifi max with plan 999 and getting horrible slow speed (around 20-30 kbps). My location is below Amrakunja Housing Complex Block-Sinduri, Flat no -3/2 51, Sarat Chandra Bose Road Kolkata 700146 Just today I have lodged a complaint agianst this[protected] and they said it will be resolved by 3pm this day and they have marked it resolved without any confirmation from my side whether the issue is resolved properly or not. But the problem still persisted when I tried to connect later on the day. Why you guys make these type of false commitment to your customer ?

I had purchased FTT 0f Rs 70 and rate cutter of Rs 66.Sometimes the call charges coming to Rs1 and sometimes 25ps for a minute.Today they deducted Rs48 from my account for a cheeting offer.they charged 50ps for customercare call and not replaying.I want to know the reason immediately

Every call becomes drop call either after 30 sec or earlier. Without drop call there is single can't be completed. When I called isd call computer asking me for submitting documents when i called198 they said their is no such problem regarding my number. My number is [protected] and my email address is [protected]@Gmail.com

I have complaint many times to Tata DoCoMo customer care regarding this concern about charging extra money Rs 445.70 as Voice Portal for every month. This time I can't pay extra money and I thought of disconnecting this phone number [protected]. Please help to resolve this issue.

i m using the tata poton max wifi since 1 yr with a plan 1250 /Month and get 30GB but now without my permission they change my plan from 30GB per month to 10GB day+ 10GB night...i dont kw why they are doing such cheap activity ...very much disappointed by tata photon services My tata no . is [protected] thanks archana

Tata photon max wifi number: [protected] im a postpaid tata photon customer for 4 years, i upgraded to tata photon max wifi 10month ago, i had no issue so far, i get 4mbps at my house normally. but for last 5days suddenly my speed is dropped to 400kbps so i cant watch youtube or any other heavy websites. i registered a complaint day before yesterday, they sent the field engineer yesterday evening. He had his own device for testing, on his photon plus device he got around 1.8mbps speed but on my photon max i got 400kbps speed at the time of testing, so he called his backend team to check my account, they found out that their system mistakenly added a speed cap to my account before even i consuming my free data. i have consumed only 13gb out of 30gb of data. He asked his team if they can remove the speed cap, but they said they can only check my account they cant remove the cap. so he called tata photon customer care and asked them to remove the speed cap, but that lady at the other end said she can give only give information, she cant remove speed cap. so the field engineer said this is a simple issue, he will forward this to another team to remove my speed cap and he left. now 1 day past but still this simple speed cap issue not resolved. so i tired of waiting and called the customer care again. the person at other end told me its not speed cap issue, the increased number of customer in my area made my speed to drop to 400kbps. i mean for 4years and day ago i was getting 4mbps almost all time of day and suddenly next day they got 100s of customers around my house? thats a total BS excuse. i told him if thats the problem then other photon device should also get the same speed, your field eng's photon plus device getting 1.8mbps speed then my max device should get above that at that time. even i told him that your field eng confirmed from other teams that my acc speed is capped but he is not accepting that. he just kept saying the problem is increased number of customer around my house and trying to close my complaint. I told him not to close my complaint before it resolved and move it to higher authority and put a higher preference on my complaint. he then said ok i will give higher preference and asked me to wait till may 2nd, that is 2 more days. COMON! this is simple speed cap issue, for that wait 2 more days? i have important works online. if this simple issue not resolved by tomorrow then im moving to some other provider. and for the past 4days i cant use Internet normally because of this faulty system error, so im requesting discount on my next bill.

Hello Respected Person, I'm deepa customer of Tata Docomo Telecom Services. On 29 april 15 I have recharged 3G Data Pack worth RS.454/- out of which transaction successfulfor that reason I have raised Complaint 3G Data Pack 454 0 404.06 12.36 This pack is still not activated on phone. But transaction was successful and amount deductd from ING Vysa Bank. I want to my amount as well as compensation. Every time I'm facing this problem. So please take serious actions against Tata Docomo Telecom Services and provide me Compensation Amount. My Tata Docomo No. is [protected] and my email ID is sanap.[protected]@gmail.com Thanks & Regards,

Sir or Madam, I am using this data card (Tata Photon plus - [protected]) from last 3-4 years.From 26th Dec'14 onwards data plan was changed from 11 Gb (unlimited) to 30Gb (unlimited) plan, before 26th Dec'14 there was no issue regarding speed, but from 26th Dec'14 onwards I am getting Internet speed of 20 Kbps why so? During the month of April'15 I complaint regarding the Internet speed, though some improvement was there in April month but from 26th April'15 onwards same issue is going on, I don't care what technical problem you people are facing. If I don't get the required speed I will not pay any further payment and If you want you can discontinue the services. Thanks, Ashish Saxena.