Tata DoCoMo Complaints & Reviews

Sir,

My self krunal.
I am using tata indicom's telecommunication services last 7 years, now it is a tata docomo.
They was auto subscribed Retro pack in my phone and deduct Rs. 30.
When i called to customer care, they not give satisfied answer to me. they told me that "you have subscribed from tata zone services".
But My phone doesn't support internet and tata zone services also. My phone model is "Micromax C14". it have only UKT service which is not belong to any internet service.

In 2011, this thing happen, they had auto subscribed some pack in my phone and deduct Rs. 20. That same thing happen again.

I think company does not want to maintain relationship with old customer or not interested.

Sir, Please take some action on this.kindly do the needful.

Thanking you.
[protected]@gmail.com

My mobile number is [protected] in the name Harshad Vora. With respect to above, tatadocomo services is providing wrong information about mobile internet services and wrongly deducting amount for the same.
For activating the internet services, i used the services of *141# and received the details of internet packs and activation option. thus, activated one of the option for 750MB at Rs.33 valid for 15days. But, i get a validity of 7days on the message from the company. I duly called up the customer care and got the response saying "i cant help it". Also few days back i get a message from tatadocomo deducting Rs.10 for some update regarding Aamir Khan wherein i never subscribed andy of it. This is how tatadocomo is cheating people.

Sir, I have recharged my no [protected] service provider TATA DOCOMO with daily packs of mrp. rs.10 and which is valid for 7 days. on august 17 2012, that day i send the regular sms with charges of 1ps/sms. but from today. i.e. 18/08/2012, they are stopping me by only sending 5 sms a day but my msg voucher allows me this to send unlimited msg all the day only costing 1ps/sms. upon calling customer care, they say it is for security reason n for the next 15 days you are only allowed to send 5 msg per day. and while asking for the refund of the msg pack cost, they say no refund and saying you can go to any of the court to file case against it. This is totally a stealing of money from the customers..

Thanking You

Regards
Aman Jain

I am a customer of Tata Docomo. My mobile No. is [protected] (Bangalore-Karnataka). It is very difficult to contact their customer care. This company has activated a Parde ke peeche pack and deducted Rs.30/- from my balance. I received their message yesterday - 17.8.12. This they have done without my consent. They have automatically activated the pack. I have not activated this pack. I could not get their customer care to deactivate this pack. Could you help me to get back my balance ?

To Whom so ever it may concern.

Hi,

My name is yogesh and i have a issue with your serivce.

Since Morning am not able to send message's even though having balance in my account and am trying to call the cust care no 121 since morning 7:30 Am and till time i have not been able to speak with any of the representaive and not able to get connected with cust care no.

Is this your type of service given to cust and i tried to call on [protected] and your internal calling facility is so good that the call is getting connected to delhi cust care instead of bangalore.

Am fed up of this kind of service and let me know whom to call and who will help me on this issue.

My no is [protected].

Need an positive reply and a solution immediately.

This is not the first time am facing the issue with docomo when ever i call cust care it gets connected to representative with a great difficulty and i don know what is the type of soft skill training has been provied to team there they dont know how to spek with the cust and they sound so rude to cust and you guys have a great QA team who monitors this call's...

Thik like your QA team itself need an good trainer to train them how to barge an call and give feed back to the agents.

This is totally a big pain for me that am getting such type of a service from a reputed company like TATA docomo.



--
Regards,
Yogesh.

Today in the morning,i.e., on 17/8/2012 i was having balance of 40INR, after which i didn't made any call or sent any message. At 10:15p.m. i was trying to call my friend but then the call got cutted automatically. I checked the balance and it was NIL. I am calling customer care executives from so long but they are not picking the phone and just keeps me on hold.
I didn't receive any message or any other sort of information regarding why the balance was deducted and for what reason. I also have the enabled the facility of DND(DO NOT Disturb) on my phone many months back.
I want the refund of my balance as soon as possible, or else i will have to take some other step.

Looking for a quick and positive reply,
Sunil Purohit.

Hello,

I am gouthamraj, and my mobile number is [protected].
Tata Docomo took 20 rupees stating data usage, however i have activated my Internet plan.
This is the third time they are doing this. Approximately they have detected 150 rupees.

Hi,CC,


This is Marrit K John.Im using tatadocomo sim of Bangalore -[protected].Today an anonymous call from CC asking something in kannada.Now I lost my 120/-rs .I want it back .I tell them no more offers.But they call me several times and deducted Rs 120 for caller tone without my permission.

Hi,

I bought nokia lumia 710 on 15th of Aug which uses Micro Sim card.

I had a docomo prepaid connection before. When I went to the Service Outlet, they told me that they wont give me the Micro Sim for my prepaid connection although I bought the Nokia Lumia by their endorsement in the Gallery.

Please do the needful.

My number is [protected].

every month i recharge the internet pack for my number [protected] in TATA DOCOMO network, before recharge we can check the tariff by enquiring in *141# number, after i dialed this number it showed 2.5 GB free data @ 74 rupees recharge, then i recharged for 74rs today hat is 17-8-12, thinking i will get 2.5 GB data as it was mentioned in the message, but after transaction i got a message from the company wit the transaction id: [protected] mentioning that the recharge is successful, for 74 rs, validity 30 days, 1 GB data... i spoke to the customer care and they said the tarriff has been changed since a week and they cant help me out, it is their duty to change to messages in the system if the tariff is changed, there is no mistake on my part as i have referred the enqiury before recharge.

i have been cheated by the company by giving wrong information and wasting my money, energy and time

kindly help me out with this...

either i want 2.5 GB data, or the money back to my account

Sir/Ma'm
I'm Tinku, a Tata Docomo user. I'm suffering from Network & Internet problem for 24 days. I called Customer Care but they dont process my request. So you are asked to solve this problem within 3 working day. Or I've complaint to the TRAI.

Thanks & Regards
Tinku
Mob: [protected]
Email: [protected]@gmail.com

DOCOMO Cheating on 66th Independence Day

Firstly I experienced very bad from DOCOMO always.
Even if there is apt signal it is of a VERY POOR QUALITY.
Do you maintain Quality Standards?

On 15Aug2012 evening I had activated Internet pack on my mobile with a 70INR pack and after sometime i lost Rs.80 additional from my main balance. I dont want any other pack so pls deactivate and refund otherwise i will move legally and publish in social network and inform media about this "Cheating on 66th Independence Day".

Price is just not everything for us, CUSTOMERS
Its PIECE OF MIND. MIND it DOCOMO.

If this is Docomo then surely Docomo Sucks.
I have called DOCOMO customer care center a million times.


Docomo ..Quit from the market.

I am regular customer of Tata docomo. My tata docmo no. is [protected] and there is deduction from my balance of total 129 rupees (99 +30) on 16th of August 2012 between 9.0 pm to 11.0 pm. Without any service. I want refund of my deducted amount.Also there is deduction of 99 rupees on 8th August 2012 and 49 rupees on 13th August. So kindly refund my all amount. I m not in position to recharge again and again. Kindly do the needful. --

Chandan Kumar

Dear sir,

I am Sekhar kanti ghosh, i am a customer of tata docomo ([protected]) i am receiving netwap cineone photo alert messages on my phone. which is deducting my balance daily. so i want to deactivate this service. with humble request i am pryaing you to kindly deactivate this service on my phone as early as possible.


Sekhar kanti ghosh.

Unwanted Netwap messages are being sent on my mobile number [protected]...and daily Rs.1 is being deducted for the same.When i tried to go through the activation deactivation number 155223 of tata docomo it said that no service is activated on my mobile number.Its really disturbing to recieve indecent messages from netwap.plz look into the matter fast because its deducting from my balance.

Dear concern

i am facing a problem with Tata Walky handset from last two month for which i have registered a lots of compaint but not getting ant response from their end , for your ref i am gin=ving you the details below

Please do some things

Thanks

Ranjan



sir

This is with reference to my earlier complain regarding handset problem ( Walky Connection No - [protected]) , on friday i got a call from your call centre on 10 th Aug 2012 and confirmed that they are sending one person to resolve it and after that i got a SMS on 12 Aug 2012 regarding the same.

But sorry to say that till date no one has attended the complaint , it shows the service concern of tata Docomo , as you are aware that from last two month i am facing the problem with handset and no one is taking care of the things .

Every month you are generating the bill without providing the services , i have also written to your National Service manager but i thing he is also like you people only , he has also not given any reply to my mail , neither he has shown the concern to resolve it .

Today when i have again contacted to your customer care then they are saying that complaint is already closed , i mean this is the height of the customer satisfaction that without providing a solution you have closed the complaint , this is third time i am facing the problem.

i think its ok from your part now its my term , from today onwards i am stopping your payment , what else a customer can do if he is not getting a services.





Thanks N regard

R.N.Ranjan
Mob [protected]


--- On Thu, 8/9/12, R N RANJAN <[protected]@yahoo.com> wrote:


From: R N RANJAN <[protected]@yahoo.com>
Subject: [protected] - Problem in handset
To: "TATA PHOTON" <[protected]@tatadocomo.com>, bh.[protected]@tatadocomo.com
Cc: customerdelight.[protected]@tatatel.co.in
Date: Thursday, August 9, 2012, 11:21 AM



Sir

This is with reference to my ealier complaint till date i have not received any responce from you ,it is very unfortunate that even after regular payment i am getting this type of customer services i think that now tata is not interested to provide any services to the customer. From last two month i am facing the problem but no one in interested to solve it and to provide a better and right solution . You people are only taking interest to take money from customer but not ready to provide the solution .
When today again the same problem had happened with the handset then i contacted your custiomer care then they are saying that they have not received any complain gainst the no[protected] and insisted me to registered it further with a chargable basis of Rs 100/- to resolve it . My simple concern is a permanenat solution for the hadset problem or you just tell me that how much money you are looking from a customer to give a better services . and if you are not in a position to give better services then please accept it and confirm that.

I have written a mail to yr Mr Jogesh Nayar ( National Service Head ) and to Mr. Deepak Gulati for the same on 4th Aug 2012 but then also there is no response that show the service concern of Tata Tele and the reason for your failure. i am a poor customer who had taken your service way back and now paying a lot for choosen you and disconnected my BSNL connection . If you are not in a position to provide a better services then please help me to get it converted into Reliance / BSNL again with the same no through No portability.



Waiting for your response



Thanks N regard

R.N.Ranjan
Mob [protected]


--- On Sat, 8/4/12, R N RANJAN <[protected]@yahoo.com> wrote:


From: R N RANJAN <[protected]@yahoo.com>
Subject: Problem in handset - [protected]
To: customerdelight.[protected]@tatatel.co.in
Date: Saturday, August 4, 2012, 10:19 AM


My self R.N.Ranjan , unfortunately i have taken a post paid Tata walky connection long back, every time i am facing a problem with this connection , low voice , poor signal , low battery back up . four times i have changed the battery .

Recently i am facing a unique problem with the handset it is showing a msg " UNDER CHARGE , POWER OFF " and for that i have contacted customer care then they have suggested to take it to their nearest Tata Authorised Service centre then i have visited Kankarbag , Patna Tata Authorised service centre then they have told me to contact LG service Centre because Hand set is from LG they will not do any thing , then i have contacted LG Service centre then they told me to deposite Rs.175/- as a service charge and if they found any serious problem then additional amount will be charged . After that i have contacted again to your service center to take an advice they have suggested to replace it and the charge for the same will be Rs 400/- + tax but they will also said that it will be entertained by the customer care only and they will charge Rs 100/- as a visiting charge but the hand set will be RECON one not a new set and if i want a new set then i have to purchase it by paying Rs. 1200/- . I fail to understand the service facility provided by Tata , how they can change it with a old set even after paying Rs 400/- + tax + Rs 100 for Service Executive Visit .

Now i am fadeup with this type o[censored]nethical service . Request you to please provide a good solution for the same , i can not pay you every time for the sake of running it well . incase if you are not in a position to ensure the better services then please give me the clarity that can a go for number portibality and what will be the available option . And if this is also not possible then i have to close this connection , in case of third option please give me the amount details which i have to pay and to get out of this problem .


Looking for a faster responce otherwise i will go with third option . Please treat this most urgent


Thanks N regard

R.N.Ranjan
Mob [protected]

Hi its nitin here has been balance deduction of 100 rupees from no 90
41984638 and 50 from [protected]
I here by request to plz sort my prblm which haas been from long time

I had been using a postpaid plan of tata docomo since march 12 but after some days i requested them to activate 3G on my no. and activate monthly internet plan of Rs. 350/-, they activated the same but i couldn't use the internet as 3G network was not available in our area (dehradun)

I requested them many times to resolve my issue but only false commitment nothing else and the charges 350/- (rent) of 3G internet was being added in monthly bill every-time.

I expressed my grievances with the collection manager of Dehradun and he assured that now onwards 3G rent would not be billed.

But again the same problem..

I had been struggling for resolution but nobody was bothered..

Finally I requested them to discontinue my services and they discontinued the same but still they sending me the bill of 3G.

I have all written communication of this matter and now they have been calling me again & again i am frustrated.

please let me know if anyway to take the appropriate action against them.

Regards
Bhuwan
Mob: [protected]

Sir,
One mobile number of Tata Docomo is always disturbing my family member by giving phone calls by the no. [protected]. Please sir send me the details of this number.
Waiting for your reply.

Thank you.

Hi,

This is Vijayaraghavan.R Using DOCOMO for past 3.5 Years with the no ([protected]). due to some extra needs I have changed my pre-paid scheme to post paid. The connection have been activated on 3rd August 2012. and I have got a msg stating that my address proof is not verified the connection will be disconnected in 48hrs on 8th August. I have called to costumer care and lodged a complain stating that there is some network issue in the place where I am staying and I didn’t receive any calls regarding proof verification and no person have came to my home regarding verification from tata docomo. They got my complain and assured to resolve the network issue for ref no[protected] on or before 14th August. Again I got the same msg of asking me to submit the proof again I have called to the customer care and they made a request that they will arrange the address verification once again before 17th August with ref no :[protected] when my outgoing calls facility is blocked. And till now I didn’t get any calls regarding address verification and as my incoming is also blocked I don’t know how your representatives will reach me to confirm the address. Despite having repeatedly putting across my complaint to you, I am disappointed to state that the response from your side has been irresponsible , lackadaisical and illogical. Please take action on this complaint with immediate effect and I am sure I am gonna cancel the connection if the connection is not retained before 17th august.

Thanks and Regards
Vijayaraghavan.R