Tata DoCoMo Complaints & Reviews

sir i have tata docomo no [protected] in that no one service activate before 10 days . that day onward i am calling to customer care to deactivate that services but every day csr or senior told to me ok i deactivated your services but till now that service not deactivate ans that day onward every day my 5 rs cut when i call to ivr there no service show please tell me what can i do i want back my money. i want to deactivate that service please help me

Respected sir/madam,

i am (m.maria jelucus raja) using tata docomo sim card network in my cell phone, i have to change my network from tata docomo to idea network. if i need to change network i have to submit mobile number portability code (MNP) from the existing network. then i send an request message to "1900" by typing "PORT<SPACE><MY MOBILE NO>" but i unable to send that message only other all messages can send by my number.
in may 9th i contacted costumer care and told such kind of error i having, then they gave an MNP number TT533822. my request not send from my no at the same time i don't know how they gave me that number. then i approach the idea network and made a request to change network. but they canceled my request for the reason of the MNP code were wrong.
from that day onwards i unable to contact customer care from my number several times i called from another number but they never gave me any solution,
please help me to resolve the problem. and i were waste lot money and time for this i need loss of pay.

I am a Tata photon customer and very much disappointed with the after-sales services TATA is providing.

I am getting "ERROR678: Remote computer did not respond." while trying to connecting internet using Tata photon+


I had lodged my complaint#[protected], 21 May. I got no response from Tata Tel.
Again got escalated the same with complaint Docket#[protected] on 28 May.

After having passed 10 days I haven't received any resolution from Tata Tel.

I have made at least 25 calls and few emails to to your customer care but every time I get same standard response that technical team is working on it
and the issue will be resolved in 24 Hours.

I am not able to understand the reason behind this kind of pathetic customer services from Tata Teleservices.

warm regards,
VIRENDRA KUMAR VERMA
Photon no: [protected]
A/c no:[protected]

some is using wrongly my tata docomo account. I want to delete this account from internet plzz help me and inform me through email on my id(javed.[protected]@hotmail.com) as soon as possible its a request plz...

I have bought Tata Photon Plus at my Office HCL technologies Noida sector 126 as a corporate connection.
I am in Jammu and now my Internet won't work as would disconnect anytime make my work almost impossible.
I have already opened a ticket with them on last Tuesday and after a painful followup with Tata, technicians came to my place and my Internet worked in front of them and as advised by them I even reinstalled the browser but frequent disconnection still persist for which Tata doesn't have an answer for.

Very very urgent, i am mr rohit ruke residnig at charni road mumbai my tata ac no is[protected] and i am facing lots of problems from tata docomo services.A long time back i was approached by a tata representative name hari om at my home saying that you would get the connection done at a low price scheme and if you are not satisfied with the connection inside 15 days it would be removed and you will not have to pay any charges for that i wasnt satisfied with the speed of the net as i also got a cdma phone with that too i asked hari om to remove the connection he told that it would be done in few days time, then i got a bill regarding the connection and i was not happy and contacted that hari om ( tata representative) he said sir dont pay the bill i will adjust that but still i got another bill next month i was surprised. Then again i contacted hari om and asked him abuot this he told it was a mistake by the bill dept next time when he came to my house he said everything has been solved and your connection is discontinued so he took out the net connection wire and also took away the cdma phone. but still bills were comming regularly, i went to the fort outlet and told them about this person hari om who is misguiding me and also made a complaint against him, unfortunately i had to pay the bills for that things which i havn't used. just few days or a month ago i settled the final bill and was asked to call to the call centre after making the final payment i did so and was relaxed after that i confirmed this with the call centre representativ he said sir now you will not get any bill in future but now again i have got a bill from you with a notice from advocate saying your bill is pending please please help me out of this as i am a middle class person and i am not able to pay this ammount of money again and again for that which i havent used.please contact me on this no [protected]. as soon as possible

I am not able to deactivate NETWAP Service messages which has been started without my permission
tata docomo provider has started some video alert service on my cell on its own which deducts 1 rupee everyday from my balance.
I have tried all means of communicating customer care but the response is not satisfactory; they are by all means not unsubscribing or deactivating my service. i have not recharged since then and i m thinking of portability option or will stop using this number. MY number is [protected]. so please if possible then do the need full action.

This is stealing of money.

How come automatically its getting avtivated.

I want strict action on this.

Not a matter of Money only..I can not trust on Tata Docomo now.

Read this post to know how TATA DOCOMO have done fraud with their customer.

One days I am sit on table and those day I am on the home. The phone I have gave to my family ring and suddenly as a chance I pickup the call.

I heared a message in naaktheid culture. the last word from the call is "Call me." I don't know how This company allow to give those message to their customer. Most of time It's hold by My mom and small little brother.

What do you feel when your daughter and son will hold this call. Do you not feel shame or guilt. I have told that why my mom not activate DND on their phone.

The simple answer is "DND is paid services"

All we know that it's not paid. Nor you want to pay any valuta for stop this kind of spamming on your phone.

So I am trying to stop this thing from a long time. 4 april 2012 is the first date when I tried to stop this kind of non-sense on my phone.

I have two SIM first is TATA uninor and second is TATA Docomo. I am confused that it's come from Uninor but it's not. It's come from TATA docomo network.

How you call 1909

When you call 1909 you will need to wait.The computer system will tell you to wait. Later your phone will cut and you will read on screen "Wrong Number".

You can send them SMS and it's will work but till next 7 days you will a lot of spam.

If you want to call the customer care you want to wait a lot. They will not take your call in most of cases.

If you want to chat them online to complaint you need to have -IE8. it's not work in Firefox, IE9.

In last days I have reported them issue many time but I not got any good response regarded my issue.

One days I have got chat with Sameer about The issue. it's make me frustrated. More frustrated when they close the chat session without any response.

I have told them that I will go for Airtel or Reliance (other services provider from a long time in same business). I don't know what they thing but it's made me credit of 50 ruppese who they have charged for games. I don't know what kind of games they talking about. They have charged 50 ruppese from my account. When I will report them then they will answer that I have used Games but not give me enough detail how this happen.

I have check my phone. No call and SMS made for Games. How they charged me for that services. If they have charged me about it why they not send me confirm mail about charges. They have made credit to 50 ruppese with this message.

"Thanks for sharing concern about balance".

Next days I have started charging a lot of money. My balance are goes down to 16 from 50. Their is no call ,SMS made so why my all money goes expense. Should I go to chat again about this issue.Do you have 1 hour daily to call with their call-center gu

I am sure that if they have do this with 50 people and 49 of them are never reported them then they make a huge revenue by cheat.

Hi,

I am using Tata Docomo for the past one year. I ported out from Airtel last year and ported into tata docomo. Recently i am facing a serious issue with my Sim card. My phone is restarting often if i use my current tata docomo Sim., but if i use some other Sim card(Airtel), i don't see any problem. I can confirm that this is a problem with my Sim. I am using Sony Ericsson Xperia X8. Please do the needful.

I added a message bundle online on 8/5/2012 which gave 3000 messages for 30 days @Rs 29. But all of a sudden i started getting charged yesterday evening(26/05/12) for the messages i was sending. I thought it might be an error momentarily so stopped after the initial text were sent. Today morning i texted again to check, and i got charged again. When i called customer service they said the bundle has been changed to 1500 messages and also the last message i ever added was on 09/03/12. When i told her that i still have the confirmation text dated 08/05/12 she said she will forward an email to someone and they will look into it and call me withing 4 hours. No-one has called me since then and it has been more than 7 hours.
3 issues now i have with your company:
1. Why a promise of call back not honoured. Is this not unprofessional that your reps promise call backs but they never do?
2. Why your system is not updated about the message bundle pack on my account.
3. In case you changed the bundle in the middle of me using it, it is totally unfair as i was under the impression that i was getting 3000 texts for 30 days as was shown in your website when i added the bundle. You cant just change the bundle while the customer has subscribed for it, its not the way that you advertise one service on net, and change it in between and that too without notification.

PLease revert asap on [protected] which is also the number in question. In case you need the Transaction id : 879123679810000018759169.

I am getting the calls from TataPhoton to change my plan from prepaid to postpaid. I am getting daily almost 5-10 calls for the same.
I register this complaint over tata photon also. However there is no action taken and still i am getting the calls.
I got the last call from [protected].
This is worst case with TataPhoton+ .

dear sir
i had opted for there movie coupon service on almost 20days back for which they charged me 5 rs,then next day onwords they started deducting rs 1.50 daily.inspite of complaining several times tru mail to t24.also to there hot line they r not discontinuing it,tthe persons at t24 service r also not co-operative,they r evan not responsing to the various mail i had send to them,so pls chk wth them & try to do the need ful my cell no is[protected]
rekha lodha

DEACTIVATE THE SERVICE OF TA-Mdeals

sir,

i want to deactivate my service of ta-mdeals.

i have emailed u atleast 5-6 time but there is no reply from you . and also i want my refund back. i am trying from around 1 month to deactivate the service. But there is no rly frm u.
and also i want my 30rs back for the activation of service. they deduct 1.5rs evry day .

so kindly see that u deactivate the service. i have even called at 52121 at around 30 times.
my mobile no. [protected]

regards

Sir,
Why has Docomo been activating unwanted services and subscriptions on my number ([protected])?? Today when I called customer care with a similar complaint (i.e. another service has been activated, AGAIN without my wish or knowledge), the executive disconnected the phone without even listening to my entire complaint! And since then, I cannot connect to customer executives at all. Would you please stop this utter nonsense?

-Nazneen Alam.

I had paid for a recharge of rs. 246 for tata docomo sim, through their site, I was told that the recharge was done successfully, but the recharge didn't happen and my money was deducted. Please look into this. The no. is [protected] and the transaction id for the transaction is MSPD[protected].

Regards,
Mannat Singh

You are deducting my balance every 5 minutes or so at the rate of 0.1 Rs for some fictitious data usage. I have not used any data services and not authorized any app to do so. Even though you have been deducting money continuously. Please stop it immediately, or otherwise I'll lodge a complain in consumer court.
Example:

Service reply
DataCost 0.1 Bal 41.5
Volume 1KB
SPL RC 36, [protected]@1p/2sec, 60
day, SPL RC 74, Local @1p/2sec, 9o day.

RESPECTED SIR/ MADAM,
I HAVE CONVERTED MY DOCOMO PREPAID NO. INTO POSTPAID NO. ON 27/4/12 . AT THE TIME OF CONVERSION I HAD SELECTED [149 RENTAL + 50 RS. GPRS (FREE 2GB.)] PER MONTH PLAN AND ALSO PAID RS 300.THEY TOLD ME THAT THIS 300RS. WILL BE ADJUSTED IN FUTURE 3BILLS. THIS PLAN IS CLEARLY MENTIONED ON MY FORM. BUT ONLY 149PLAN IS ACTIVATED ON MY SIM AND GPRS PLAN IS NOT ACTIVATED.
WHEN I STARTED USING MY SIM THEY TOLD ME ALL THE PLANS ARE ACTIVATED. AS I USED GPRS(ONLY 194 MB) MY BILL CAME Rs.2,265.00 .I HAD COMPLAINT TO COSTUMER CARE ABOUT THIS THEY TOLD ME THAT THEY WILL PROVIDE ME THE SOLUTION ON THE BILL UP TO 23/5/12 TILL 21.00 HRS . BUT SOLUTION IS NOT PROVIDED YET.
AS MY CREDIT LIMIT WAS CROSSED MY NO. WAS BARRED BY DOCOMO. SO I WAS NOT ABLE TO USE MY NO. I ALSO COMPLAINT THIS TO Mr. CHAUHAN AT DOCOMO GALLERY IN NASHIK , OPP -RAGIV GANDHI BHAVAN( CONTACT NO:[protected]). HE UNBARRED MY NO. AND TOLD HE WILL SETTLE MY BILLING ISSUE .BUT NO RESULTS YET FROM HIS SIDE AND AGAIN MY NO. IS BARRED. ALSO THE DOCOMO SERVICE IS HARASSING ME FOR NOT PAYING THE BILLED AMT.
SO PLEASE LOOK INTO MATTER AND SOLVE THE ISSUE ON PRIORITY.




CARD CONVERTED TO POSTPAID FROM:
DEVASHREE TELECOM, 7, RAMRAJYA , SAMARTH NAGAR,
NEAR BHONSALA MILITARY SCHOOL,NASHIK-422007
CONTACT NO:. GUNJAN- [protected].




AMIT A. NADKARNI.

COMPLAINT NO:[protected]

DOCOMO NO:- [protected].

I had made complaint to tata docomo customer care dept. Through ref.no. GBL [protected] they closed the complaint after giving me Rs.10/- as refund. I made complaint for not to make unneccessary deductions from my account, but not for the refund of Rs.10/- after deducting Rs.45/-
Further, i am continuous receiving messages from no.57775 stating "your request could not be processed due to insufficient balance' .
FYI, I am not making any request to the no.57775 .
I mailed to tata docomo cust.care centre, but nothing has been done.
Please look into the matter.
Thanks
ravi s.
[protected]@rediffmail.com

Worst experience of my life since last 6 months with you. Here is what happened to me. Ignore the dates and time, i dont remember correctly. My account had 2 numbers.Around Aug i requested, i requested one number to be cancelled. Tata Docomo representative said, i cant cancel this number because you have pending due. I paid the amount and next 2 days i requested for same. Again i got the same answer your 2 days bill is pending clear it and then i will cancel it. next time, i paid ~5000 rs, so that they will not say, due is pending. I made the same cancellation request again. This time they said, yes we will cancel the number. In Jan last i lost my mobile but since number was cancelled so i didnt filed any police complaint. Suddenly during Feb, one of my relative said, i called your old number, somebody picked but didnt said anything. I tried myself calling that number and surpisingly that number was still working. I called Tata Docomo and as usual, i will resolve this problem. Till one month nothing happened and finally i got to know somebody from Tata Docomo called that number during Dec-Jan (before i lost my mobile) and some Chandra shekhar said, dont cancel it. Nobody knows who Chandra shekhar is. First question, will somebody confirm the cancellation with owner or with anybody? Anyway, i made another request to bar and cancel the number. Whole process took another 1 months. Till this time, they kept chanrging me for both the numbers. When i escalated, Mar bill got adjusted. Next month even after number got cancelled last month, i got bill for cancelled number again. I called again to fix this billing discrepancies and surprisingly my another number got barred. When i called again, i got to know instead of taking fixing biiling discrepancies, they took cancellation request for another number. After calling several times, this got fixed but billing amount is still a question and request is still open. One week back they barred my outgoing again due to non-payment. I called again and they agreed the mistake and started the number again. Today again same thing happened and my number is barred. Now i am being forced to pay the amount otherwise my number will be disconnected. Whenever i am calling, i am getting new complain number and being asked to wait. When i asked till when, answer is until we fix the issue. This is really frustrating and i am going to put this as and whereever somebody will listen to it. Attachment i will share if somebody will ask for the proof.

i am a docomo user ([protected]) from bangalore.
shfwap has been subscribed for my number. i dont know how it got subscribed. when the msg is displayed, it shows dial 155223 to STOP, but when i dial , there is msg telling "there are no services activated to ur number. Everyday Re.1is deducted from the balance

kindly do not subscribe me to any WAP/Internet based packs as mentioned above henceforth and deactivate all current