Tata DoCoMo Complaints & Reviews

Connectindia Ltd. sold Tata Photon device to me vide their mail [protected]@connectindia.in on 25/12/11
but the connection has not been activated so far inspited ot repeated reminders/mails. The are not even
acknowledge my mails. I have asked for refund of Rs.1099/- paid to them and received by them vide their mail
dt.25/12/11.
VEENA HANDA
[protected]...

dear sir,

phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.
my number is [protected]

Regards

Rajesh

Dear Sir,

With reference to Acc No:[protected], I am having the current balance on my bill as Rs 1,111 which is due on me in next 10 days. You have also sent a legal notice to recover the same.
This is not correct and I want to file a complaint against that with proofs. I submitted the disconnection request on 08 Nov,2011 and sent multiple reminders on 09 Nov,2011 , in Dec,2011 and on 6th of Jan, 2012 respectively.

The customer care called me only in the month of January and then only, I think the disconnection request was processed.

I approached the customer care through phone and they told that you don't need to pay anything. I went to the shop from where I purchased the photon and took the service. They also told the same thing that you don't have to pay anything so I did not take any step further. on the next month I again received the bill and then I again sent an e-mail on top of the mail I sent before that the number need to be disconnected. This reminder e-mail was sent in Dec,2011. Again I sent the reminder on 6th of Jan, 2012. Now Tata Docomo wants to pay me til then end of January 2012 which is completely wrong.

I want the consumer forum to act against them. I should be charged till Nov 8,2011 when I sent the request for disconnection and not till January end.

Request Tata Docomo to correct the bill and send it again to me on my registered e-mil id. I will definitely pay that money to them immediately.

The various e-mails which can act as proof are attached.

Regards
Prashant Agarwal

============Below is the e-mail communication=====================================================
========This was the e-mail which was sent on 8th of Nov, 2011 to Tata Docomo==============
Dear Sir,

I would request you to please terminate the TATA Photon plus services
with immediate effect (08-Nov-2011).

Although I checked on the customer care and came to know that my
services were terminated two weeks back, I don't know how this bill
was generated. Please explain the same to me and at the same time take
this as an official request of disconnection with immediate effect.

Failing this I will be forced to complain in the consumer forum for the same.

Regards
Prashant

[protected] Forwarded message[protected]
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Date: Tue, 8 Nov 2011 05:40:16 +0530 (IST)
Subject: E-Bill for your TATA DOCOMO service no. [protected] for Nov 11
To: [protected]@gmail.com

[image]
Â

Dear Mr PRASHANT . AGARWAL,

Greetings from TATA DOCOMO!
Â


Please find attached herewith your EBILL statement
Â


We constantly strive to ensure that each of your interaction with TATA
DOCOMO is simple and enjoyable. We have introduced a host of
conveniences to ensure the same.



Bill services:



1. You can register for My Account! to view your bill statement
current and previous months.
2. Opt for EBILL only and get itemized bill worth Rs 25 absolutely
FREE. You can opt for EBILL through My account or by sending an sms
"Ebill " to 121 from your TATA DOCOMO mobile phone.
Â


Payment Services:



1. For those who are strapped for time, we have introduced Online Bill
Pay. Click Here and make the payment without having to register.
2. You can pay your bill from the comforts of your home by way of
online payments using your debit card or netbanking facility.
3. You can pay your bill by Credit Card (MasterCard, Visa, Diners,
AMEX). Just fill your Credit Card details and payment amount in the
Bill Payment Slip (tear-away portion of your bill copy) and drop it in
any of the nearest TATA DOCOMO drop box.
4. To explore the wide range of convenient payment options available
in your city, please Click Here.
Â



We assure you the best service at all times and look forward to a warm
and long-standing association with you.Â


For any assistance please feel free to call us at 121 or
[protected], our 24x7 Customer Care toll-free number from any TATA
DOCOMO phone. We are also accessible from any non TATA DOCOMO phones
on[protected]. You may also write to us at [protected]@tatadocomo.comÂ


Our TATA DOCOMO Photon customers can call us at[protected] from any
phone. We shall be glad to be of assistance.

This is an automated message. Please do not reply.

Thanks & Regards
Team TATA DOCOMO
Â

=======Response from the e-mail I sent above==============================================
Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

Assuring you of our best services at all times.

Warm regards,
TATA DOCOMO Customer Care

This is an automated response to your e-mail. Kindly do not reply on this mail.
Needless to say that nobody responded within 24 hours as promised in the e-mail
=============This was the e-mail which was sent on 10-Jan, 2012 as reminder e-mail=============

Prashant Agarwal
<[protected]@gmail.com> Tue, Jan 10, 2012 at 6:49 AM To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Reply | Reply to all | Forward | Print | Delete | Show original
told many times before to disconnect..no replies

dear Sir/Madam,
Myself Parth gaur Mobile no. [protected].
i Recharged my phone no, [protected] on 23rd march 2012 evening i.e. yesterday and i was having a gprs net pack even in ma account, but today in the morning , i checked y balance and it was zero(0), i called customer care and they said u used internet and we have deducted ur balance in respect of it, but still my account is having some data which is going to expire on 24th midnight, and again i talked to c.c.e of tatadocomo, they again said that we have charged against ur data usages but still i am having data in my no., its a technical problem with the docomo or something else, i don't know and they even dnt know and they r not telling me right.. i just request u and tata docomo , will they please return my balance as its not my fault and i have not used any of there data knowingly.. as it may be by mistake or it may be some technical problem which i am also facing from few days also.....
so , please return my balance.
i would really be thankful to you.

Parth gaur
[protected]

plz deactivate gamesclub subscription on my mobile no. [protected]

To
The Concerned Officer
TATA DOCOMO

Dear sir,

I got new sim of TATA DOCOMO ( Mobile No. [protected] ) & got 40 rupees talk time, and next day ( Date[protected] Rs. 20 reduced from my account without any reson.

So kindly RETURN my talk time.

Regards & Thanks
Deepika

Dear Sir,

I was using Tata Docomo GSM prepaid service nearly 1 year. But nowa days I have got lot of deduction from my balance and really I am worried for following these type of issues in my busy lwork schedule.
I ma using my mobile for nearly 400-500 Rupees per month. When I was recharging my balance, I have got deduction from Rs.30- Rs.50 in recharge basis. But i have got no details about these dedutions.
Now also I have got a deduction amount of Rs.49 on 17-Mar. While I was asking to customer care, The people is not saying about any solve or solutions...They are keep telling that "We don't have any Informations about that"

WHY THE HECK IS THIS SERVICE........I REALLY WANT TO CHANGE MY SERVICE TO SOME OTHER BEST SERVICE PROVIDER.

Yesterday I was recharged Rs.40 to my mobile number. But I have not got Rs.40 Talktime as per their saying.
I have got only 66 Minutes of talk time... Why this yaar??? If I am not using that card I can do the same within Rs.19 (66 Min X 0.30).

I really need your support to retain my balance of Rs.49 & My Recharge talktime of Rs.40...
NEED SOLUTION IMMEDIATELY.

Thanks,
Murugan
+[protected]

resp sir/madam

i hve recently lost my sim card and i wish 2 block it urgently....my no. is [protected]
PLZ ITZ VERY IMPORTANT



thanks,
nidhi

Hi,
I write to you today after having a horrifying experience with My Tata DoCoMo mobile connection. My name is Vaibhav Arora and I reside in Bangalore after 3 Years of being a loyal customer on Vodafone Network I moved to Tata DoCoMo because I was promised, a simple and hassle free experience.
The last few months have been anything but that. My unpleasant experience started the minute I made the VERY stupid decision to move to 3G. On the 6th of Feb 2012 I spoke to the call center for the procedure to active 3G services and I was told that a request has been registered and that in 24 Hrs the services would be activated. On the 7th of Feb. when I called to check on the request I was asked to send me request on via email. I did so on the 7th of Feb in a detailed email. The confusion that followed is on the email, which I have a copy of. I was first told I could activate a 5 GB plan for 1001 which would give me 5 GB o[censored]sage. Then later I was told this plan cannot be activated. Another email asked me to visit a DoCoMo center to get it activated.
Post all the confusion on the 10th of Feb the 5 GB Plan was activated. I was informed that post my 5 GB limit my download speed would reduce to 128 Kbps. NO ONE at any point on calls or emails or any other form make me understand that post 5GB I would need to pay for 1P/1KB. That is a whopping 10,000/- per GB.
On the 21st of March 2012 I got a message that my unbilled usage is a whopping 18,500/-. I immediately called the call center to verify, they said yes that they see unbilled usage but could not verify why this amount. Ten minutes later I got a call from a collection agency asking me to pay up else my connection would be barred. I asked her what this bill is for an she too had no clue.. She said its your usage. I walked into a DoCoMo store right across office “Koramangala, Bangalore” and explained the case to “Ram”, he assured that he would drop a mail to the department to not call me for collection and ensure that he sends in a detailed invoice for the 18,500/-
Later in the evening my outgoing services were barred, I called the call center and was informed that I have used close to 70,00,000 kb of data and hence I had to pay up 20,000/- for the additional 2 2GB o[censored]sage. On the 22nd I went back to the DoCoMo center and explained the case to Manoj who told be that my services would be unbarred in 3 hrs time.
I am clueless, and angry with the whole experience and feel cheated at the fact that I need to pay 10,000/- per gb o[censored]sage that I did not even signup in the first place.
I request you to review this request and do the needful.

Regards,
Vaibhav Arora

Respected Sir / Madam,

i (L.B.Vinod Kumar) am using TATA DOCOMO Broadband Connection from past 3months i.e., from 18th January 2012 bearing land line no.[protected], My rental details are Rs600/- PM Unlimited plan and call charges Rs1 per 3minutes. in this connection i had paid a total of Rs2,151/- as my 3 months bill. in this 3months and within this 3 months my broadband connection got disconnected 4times because of crossing credit limit i.e., Rs2,000/-. this is not the right way to deal with customers of any service after paying bills of Rs2,151/- still i cant get a credit limit more then Rs2,000/- is not acceptable. i kindly request you to increase my credit limit and made me enable to continue my Broadband services and give me 1 complete month time to clear the bill and not to disconnect my broadband connection within 1 month. i again kindly request you to consider my request and to increase my credit limit to Rs4,000/-

Respected sir,
my name is KIRAN GANPAT HARAD having [protected] tata docomo Mumbai circle number. My complain about that, i have recharged with 39 rs of special internet pak. 2GB internet browsing and 1 month validity is mentions in that recharge .. validity is remain of 31/3/2012 still they has reduce my main account balance. the service provider has reduced my 27.00 rupees for internet browsing ........, i got insufficient answer when i had called in costumer care ...,, so i requesting u that, please refund my money as Arly as possible which has been reduced from tata docomo..., and give them hard punishment .......


THANK YOU,

Its regarding a complaint against TATA DOCOMO service providers. over all I am happy with the service provided with them except no signals. the other day i got a call from their service provider asking for caller-tunes, and I being busy with the work, was avoiding the call bt still she kept on talking and finally i got a message that ur caller tunes is activated and i was being charged for it. i tried to call the customer service department for the same to dis-activate the same but there was no response and they have not refunded the money.
We dont have any customer service number to whom we can complaint against any problem.what is this?

Regards
Bharathi

This is what auto update you receive when contact to customer care of Tata docomo. Is it called customer service?

So they care about customer? I'm trying to reach them over phone and email but no response.

On Thu, Mar 22, 2012 at 9:52 AM, <[protected]@tatadocomo.com> wrote:

Dear Mr.Anand,

Thank you for writing to us.

This is with reference to your email dated 21-Mar-2012 regarding Service related issue for your Tata Docomo number [protected] .

We sincerely regret the inconvenience caused to you.

Please be informed that we have registered your concern related to balance with docket number[protected]. The same will be resolved by 27-MAR-2012 19:04 and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

Please feel free to contact us for any further clarifications or call us at 121(Toll Free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Mukundhan.B
TATA Docomo - Customer Service

Visit us at www.tatadocomo.com for latest offerings.



-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:35:56.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: Regarding Tata docomo case~~M7046740
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


*I think 21st March is over, do you have any update?
*
On Tue, Mar 20, 2012 at 5:25 PM, <[protected]@tatadocomo.com> wrote:

> Dear Mr. Anand,
>
> Thank you for writing to us.
>
> This is with reference to your email dated 20-Mar-2012; as regards
> complaint on service related issue for TATA DOCOMO number [protected] .
>
> We regret for the inconvenience caused to you.
>
> Please be informed that we have registered your complaint on service
> related issue with docket number[protected]. The same will be resolved by
> 21-MAR-2012 19:16 and you will be duly notified upon closure. Kindly make a
> note of this docket number for your future correspondence.
>
> Please feel free to contact us for any further clarifications or call us
> at 121 from your TATA Mobile phone or [protected] from a Non Tata Mobile
> phone.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Surya.S
> TATA DOCOMO-Customer service
>
> Visit us at www.tatadocomo.com for latest offerings
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:27:04.0
> To : [protected]@tatadocomo.com
> Cc:
> Subject: Re: Regarding Tata docomo case~~M7030439
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> *It's not regarding internet connection, Can you please read email
> properly?
> *
> On Tue, Mar 20, 2012 at 1:16 PM, <[protected]@tatadocomo.com> wrote:
>
> > Dear Mr. Anand,
> >
> > Greetings for the day!
> >
> > This is with reference to your email dated 19-Mar -2012 as regarding bill
> > related issue for your Tata Docomo number [protected].
> >
> > We sincerely regret the inconvenience caused to you
> >
> > Please be informed that I have registered your concern related to unable
> > to connect internet with docket number[protected]. The same will be
> resolved
> > by 21-MAR-2012 19:16 and you will be duly notified upon closure. Kindly
> > make a note of this docket number for your future correspondence.
> >
> > Please feel free to contact us for any further clarifications or call us
> > at 121(toll free) from your TATA Mobile phone or [protected] from a Non
> > Tata Mobile phone
> >
> > Assuring you of our best services at all times.
> >
> > Warm Regards,
> > Omer Quthaf M
> > TATA DOCOMO- Customer Service
> >
> > Visit us at www.tatadocomo.com for latest offerings.
> >

> > -----Original Message-----
> > From: [protected]@gmail.com
> > Sent: [protected]:50:35.0
> > To : [protected]@tatadocomo.com
> > Cc: null
> > Subject: Fwd: Regarding Tata docomo case~~M7024031
> > [Note: Please don't change the subject for internal tracking purpose
> and
> > immediate action.
> > _____________________________
> >
> >
> > *May I have an update on the below issue from Tata docomo?
> > *
> >[protected] Forwarded message[protected]
> > From: Anand Yadav <[protected]@gmail.com>
> > Date: Thu, Mar 15, 2012 at 4:45 PM
> > Subject: Regarding Tata docomo case
> > To: XXX.[protected]@gmail.com
> > Cc: [protected]@tatadocomo.com
> >
> >
> > *Hi Mr. Tripathi,
> >
> > Kindly find payment confirmation email from Tata Docomo. I'm still
> getting
> > calls from different peoples to provide address to send notice or appear
> > into court by 11 AM next day or pay 15K if not payed in next 30 minutes.
> >
> > My personal details:
> > Name:Anand Prakash Yadav
> > Tata docomo number:[protected]
> > Payment amount:2350
> >
> > Acc no:[protected]
> >
> > Receipt number:40648634
> >
> > I have **already** received calls from below peoples. I can provide
> mobile
> > numbers as well if required.
> >
> > s. k rathod
> >
> > jitendra tyagi(Delhi high court)
> >
> > Hema Viswas:Delhi High court
> >
> > **Case:420 fraud*
> > *case no:106/12
> >
> > client:tata docomo
> >
> > I have tried to reach Tata docomo multiple times but neither i'm n able
> to
> > connect with them on [protected] and it is going round and round and
> they
> > don't give any satisfactory answer.
> >
> > Here is issue details: I applied for tata docomo as I wanted tata to
> tata
> > free STD calls. I got same offer from Tata docomo and their
> representative
> > from mehandipatnam branch showed me template as well.I payed 500 in
> advance
> > for postpaid connection.After my connection got activated I found that
> I'm
> > getting charged for tata to tata calls so i contacted customer care.
> > Customer care rep. told me that they don't have such plan so I contacted
> > back them the same representative who sold me the connection. He
> confirmed
> > me that he will get it sort out and I will be getting free call's. After
> > 3-4 days he stopped picking call's and customer care said that you have
> to
> > pay for STD calls. at this position I lost amount of 500 as i don't need
> > this number at all if no free call's as I'm using another postpaid
> number.
> >
> > If Tata docomo maintains call records this all information can be found
> in
> > logs.They are making money by providing wrong information to customer so
> I
> > did not pay that month's bill and asked customer care to disconnect my
> > number as I don't need it.
> >
> >
> > Now they started harassing me using different methods and asking me to
> > apear before court by next day or pay 15K if not appeared.
> >
> > I have cc'd Docomo customer care as well my close friends to be aware
> of
> > this. I have also discussed with one of my friend , he is in CBI and he
> > suggested to register complaint in consumer court. I will be filing
> > complaint on this Saturday.
> >
> > So i want Tata Docomo to refund the full amount now. Their executive
> gave
> > me wrong information, on basis of which i bought the connection. After
> > that i got a mail asking me to pay the outstanding amount, even i paid
> > that. On top of it i am being harassed by repeated calls about the
> payment
> > again and again.
> >
> > Regards,
> > Anand
> >
> >
> > *
> > On Mon, Feb 27, 2012 at 11:20 AM, <[protected]@tatadocomo.com
> > >wrote:
> >
> > > Dear ,
> > >
> > > Thank you! We have received Card Payment of Rs. 2350 against your TATA
> > > DOCOMO Number on 27-FEB-12.
> > >
> > > You can also make instant payment at Click here<
> > http://cdma.tatadocomo.com/payment-options.aspx>from the comfort of your
> > home or office. All you need is your Account
> > > Number or Mobile Number and Payment amount.
> > >
> > > You can pay by credit card (MasterCard, VISA, Diners, AMEX), or through
> > an
> > > Online Bank account.
> > >
> > > You can also make hassle free auto payment of your bills. You have to
> > just
> > > subscribe to Electronic Clearing System (ECS) or Standing Instructions
> > (SI).Click
> > > here <http://cdma.tatadocomo.com/payment-options.aspx> for more
> details.
> > >
> > > Log on to "My Account" at www.tatadocomo.com to view your unbilled
> > > amount, payment details and itemized bill details. Please note that
> these
> > > are FREE services for all our esteemed customers and are available
> across
> > > all TATA DOCOMO circles.
> > >
> > > For any assistance, please feel free to call us at 121 our 24x7
> Customer
> > > Care toll-free number or write to us at [protected]@tatadocomo.com. You can
> > > also reach us from a non TATA DOCOMO number by dialing[protected].
> > >
> > > Warm Regards,
> > > TATA DOCOMO Team

On 14th mar 2012, I tried to recharge my number [protected] with Rs.32 using online recharge but transaction was unsuccessful, I saw an error message "Your session has expired".
Then I tried again and recharge was success.
But on looking my bank statement , I found that my bank account is debited twice with Rs.32.
This is why?
Please refund my money as soon as possible.
Its 7 days has passed but I didnt get the refund.
I have attahced my bank Statement.

I am very very disappointed my your online recharge service.
Help me otherwise I will file a sue against your online recharge facility.

My TATA DOCOMO number is[protected].
The remedy which I want is "Return of money"
I filed a complain and you gave me a docket number PRRG09671502 and you told that my problem will be solved in 7 days. Note that 7 days has been passed.
Please tell me when you will return my amount to my Bank Account.
If you are getting trouble regarding understanding my problem, then call me.
But refund my amount as soon as possible."

Details of the problem were as follows :

On 14 of Mar 2012,
"I tried to recharge my number with Rs. 32 using tata docomo web site, you deducted my bank Balance but rechange was not done.
I wait for half an hour and then I recharged my number with Rs. 32 then my bank balance was deducted and recharge was done.
But I didnot get refund of the amount which you deducted first time from my bank account.
When you will return my rs. 32 to my bank account.
Note here : My bank balance is deducted twice.
Refund money for failed transaction.

Respected Sir/Madam,

hi this is Ankur gamit from vyara as ur regular user of tata docomo service. My cell no. Is [protected].

On 21st march,2012 i received a message stating " Rs.25 is the actual service price on TOM.But due to insufficient balance we are deducting Rs 7. Enjoy the service.This is one time charge only." along with this msg too "Thank you for purchasing Mathematical Induction and Statistics at Rs. 7 Click http://tom.tatadocomo.com/view,pack.phtml?id=264 to view the content of the pack."i m undergraduate student, n this service is worthless for me.without my notice n my deeds such type of message has been received to me from "TA-VTPWAP" n balance has been deducted unnecessarily.....

I hope u will help to solve the problem by deactivating the above service and get back my balance as soon as possible.

Thank you.

Yours regards
ankur gamit
[protected]

dear sir,
i got bill from tata docomo for post paid connection.the amount of bill is 113.this sim card was not use by me.this is one kind of cug connection.mobile number is [protected]...and another one is [protected](account number[protected].this one is big fraud in postpaid connection....i dont know how is possible to activate the "postpaid connection" in dummy document with out field verifaction . this one is my number [protected]...kindly provide me the detail that from which dealer this number was activated.and provide me that what company do for me...so i can do the legal process.
thancks
raj shah

hi I am Anoop S Tomar ,I have TATA DoCoMo.. no.[protected]..(prepaid). I want to chng my service pre to postpaid and I applicant on 22 Feb for the postpaid service .
I given all documents (voter id card ,photo id proof) to sales excut..of tata docomo. after 3 days my outgoing and incoming . restricted by service providers due to add.. verification in negative Zone. I complaint 3 times to re-verification.. every time costumer care .give me a 5 days .when I complain every time ,costumer care says that a TATA DoCoMo excut..is come to my home but I am not available at home.. but in Re -verification period I am at home.. today my service is restricted ..

respected sir,
i wanted to complaint about the company that it often cut my mobile balance with some non sense reasons & services that i didn't activated.their cut our calls when we want to note down complains about it
i want to u to take some strict actions about it


yours faith fully,
Kush Parmar

Tata Docomo Cheating Customer by activating these services 3GSubsServCALL,CINEONE without knowing to customers.
Daily TATA DOCOMO deducting amount from customer balance without any confirmation.
Reducing Daily 1 rs from my account 5-6 times calling customer care and telling this issue but not resolving it .......
i want to deactivate any service from my number [protected]


Amol Shelake
[protected]