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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Aug 21, 2025

Complaints 9255

Resolved

4180

Unresolved

5075

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

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Address: Haridwar, Uttarakhand

sir
mera naam vikas rastogi hai. maine cutomer care me ek camplain ki thi ki mere number [protected] se cutomer care adhikari se contact nhi ho pa raha hai. aur mai bahut jada preshan hon. par meri complain par koi work abhi tak nhi ho raha hua hai.aur aaj mera lagbhag 25 rupees ka balance bhi kaat liya gya hai. jo ki galat hai.sir aap se anurodh hai ki aap meri problam ka samadhan apne star par karayenge .

aapka mai bahut aabhari rahunga.

Vikas Rastogi
[protected]
simli Laksar distt. haridwar (U.K)

Aug 13, 2020

Complaint marked as Resolved

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R

ranjan 1984 gupta

from Mumbai, Maharashtra

Apr 30, 2013

Sir, myself Ranjan gupta, I have recharged with 222 by 24 April 2013, according to plan my all STD and local call rate should be 1.2 paisa/2 sec. after first call of day, but by 24 April tariff is not activated and my call rate is still 1.2 paisa/second for all STD calls, so many times I contact customer care but problem still not resolved, My mobile no. is [protected], please resolved my problem and refund my all deducted money after 24 April otherwise I have to change it from Tata DoCoMo to other service providers. Please feedback as soon as possible.

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Address: Ernakulam, Kerala

Dear Sir,

I was using a tata photon connection . Before coming to US i disconnected it on the month of novermber paying all dues.
Still i am getting the payment and bills are generated. Bill collectors came to house where only my parents are there and asked to pay immediatly or face consequnces. WHY A COMPANY LIKE TATA IS BE HAVING LIKE THIS ?

My photon number was [protected]

I cancelled it in the TATA PHOTON Center in vazhakkala,kakkanad

Apr 24, 2017

Complaint marked as Resolved

Verified Support

Feb 11, 2012

Tata DoCoMo Customer Care's response Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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Address: Hyderabad, Andhra Pradesh

Hi,

I Davendra Kumar Singhal made a online recharge of 135 rs on dated 7 Feb 2012 at my number [protected] through Citibank Internet Banking.

i was supposed to get a balance of 149 on that the recharge as per Tata Docomo top up plan available on their website, but Company activated some kind of GPRS services and giving 3 GB of data plan for a month.

i talked Tata Docomo customer care but they people even do not know what kind of recharge offer they are providing i also send a mail regarding the same but nothing happened.

With this mail i am sending the screen shot of Tata Docomo web link where 135 recharge options are given.

Various Detail Pertaining to Recharge are

Recharge Amount : 135
Recharge Payment Mode : Citibank online services
Recharge Date : 7 Feb 2012
Enclosure: Screen shot of recharge available on Tata Docomo Website

Please look in to the matter, hoping for the justice

Regards,
Davendra Singhal

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 10, 2012

Verified Support

Hi Davendra Singhal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Davendra Singhal,

This is to inform you that as upon checking with our records the deducted amount of Rs. 14 has been already credited to your account. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Vadodara, Gujarat

to docomo,
you are very disappointed me.the customer care executives are very careless to customers. i have recharged worth Rs.65 for gprs. But there haven't any message of recharge yet. The executives are in hurry to cut the phones. also there haven't any of confirmation messages. I tried the customer care numbers about to 12 to 13 times,But everytime there were a tape like this,"Our all Executives are busy in other customers please try after some time". This is not a way of servicing the customers.I think the executives are senseless.
I won't trust on TATA DOCOMO until my expectations are taken rightly.
Mb.- [protected]
Mail- [protected]@yahoo.in

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 10, 2012

Verified Support

Hi Amay,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Amay,

This is to inform you that your complaint has been already registered with docket number PGSR09409027, which will be resolved by 21-FEB-2012 10:23; your complaint is being looked into by our concern department. Upon resolution of the aforesaid complaint, the concerned team will call and apprise you about the status of the same. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Krishnagiri, Tamil Nadu

Dear sir,
past 3years am using tata docomo prepaid connection ,every month i recharged nearly 500rs,if i have any doubt means called to customer care but always busy if i catched means they were not telling write solution so now am not satisfied about your service.so kindly take action or try to develop.
regards
shunmuga sundaram.r
[protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 9, 2012

Verified Support

Hi shunmuga sundaram.r,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi shunmuga,

This is to inform you that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Nashik, Maharashtra

I was trying to recharge mobile through Internet(online recharge) on 7th Feb 2012. After process at the end it mentioned Session Expired and thus my recharge was unsuccessful. But still my money was deducted from my account. when i called Customer care and told about this issue they were asking for transaction ID which was not generated as my recharge was unsuccessful.
So please consider my complaint and do solve it as early as possible.

Mob. No.-[protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 9, 2012

Verified Support

Hi Paresh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Paresh,

This is to inform you that as per the process, within 5 to 7 working days amount will be re credited to your Bank Account. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Kheda, Gujarat

Mobile no- [protected], Tata Docomo Prepaid connection

I requested sevaral times in Tata Docomo cuastomer care to deactivate "all pack" renued, customer care responded it allready deactivated these services, and no other services activated in your account. but still the chanell 99 charges are deducted from my mobile regularly since last 4 month. what to do

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P

pppavanpp

from Ahmedabad, Gujarat

Feb 8, 2012

i am regularly using tata docomo sim but the company has charged rs. 30 from last 4 month. several time i talk to customer care to stop this chanell 99 service but no result found. and every month rs 30 deducted from my balance. plz discontinue this service from my cell no. [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 9, 2012

Verified Support

Hi pppavanpp,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Dear pppavanpp,

This is to inform you that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Sambalpur, Odisha

Dear Forum,
I have procured one TATA DOCOMO SIM CARD from PRADHAN COMMUNICATIONS , Ainthapalli Chowk, Sambalpur, Odissa (PH: [protected]). one months ago . I had submitted the relevent documents to the retailer but my SIM card SERVICE had been terminated due to non submission of the same by the retailer to DOCOMO outlet or service provider. While I enquired at DOCOMO portal they informed me regarding the same. I had recharged with 150 rs to this card which has also I could not use due to termination of service of my sim card. The said SIM card is not activated till date after repeated follow up the retailer. MY SIM card SR NO is : [protected] and MDN no is: [protected]. Pls find the scan copy of the relevent documents as attachment upoload and take necessary steps against the retailer.

Regards
Alokesh Banik
SKS Microfinance limited,
Kainsir road (near RI office),
Ainthapalli, sambalpur,
Dist :Sambalpur-768002
Phone: [protected]

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 8, 2012

Verified Support

Hi Alokesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Alokesh,

We request you to kindly revert with your exact 10 digit TATA DOCOMO number to assist you better. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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sir,
This is Dr.Sathya narayanan, in possession of my vodafone number for the last 5 yrs. Asking for a friend's number from another friend, i wrongly got the foll no of a prankster named rajesh from madurai-[protected]. I was forwarding medicine related messages(which i suppose were decent) thinking it to be my friend's. One day this guy messaged me tat its some other person after which i deleted the number. Now today he gave missed calls and sent abusive messages asking my name

Eg; Dai ###, tel da. I also having work da. U oly send message to me first.

K , i'll leave u, can u give your lover no or your......?

Tel your detail da. Else ll ask too about your family da ......

Hurt and not able to bear his nuisance i finally revealed my name. I was taken aback by such an educated fellow using so abusive language. I am writing this with lot of anguish and hope you are able to sense that seeing the intensity of his words. Today its me and tomorrow its someother person. So pls take steps to atleast warn that guy and make him understand the use of telecom services.
His name:Rajesh from madurai
Phone nos:[protected], [protected]. My no is [protected]. I ll be more glad if you people attend to my query. Thank you in advance

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Address: Kolhapur, Maharashtra

Customer care service is not providing a PUK2 Code for my mobile no. [protected]
My PIN2 is blocked and need PUK2 to unblock my blocked card.

my email id is avadhut.[protected]@gmail.com

Please look into it ASAP and arrange to give me a PUK2 code for my mobile no.

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 7, 2012

Verified Support

Hi Avadhut,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Avadhut,

We would like to inform you that we are unable to process your request of providing PUK 2 code, hence we request you to purchase a new TATA DOCOMO number in order to avail TATA DOCOMO service. Also be informed that you need to visit Tata Docomo outlet with passport size photograph along with your proof of identity and proof of address to purchase duplicate SIM, and the cost of duplicate SIM is Rs.49. And also be informed that as per the process we would unable to refund the amount of Rs. 49.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

Hi, I have take TataDocomo SIM last tuesday, submitted the documents (Rent agreement and DL) and got it activitated on Wednesday (01-Feb-2012). Today (06-Feb-2012) I got a message saying I have to submit the documents for continuation of services.
FYI, I purchased the SIM in RT nagar area in a mobile vendor shop. My number is [protected].
I want to know why I am asked to resubmit the documents again?
Have the documents not reached the TataDocomo? If so, why should the company not confirm with the vendor whether the documents have been submitted to them or not? Since the company knows from whom the request for Activation of the SIM came, they should first question the vendor why the documents have not been sent to them. The vendor can not say that he did not recieve the docs from customer, because, without docs, he is not supposed to send the request for activation.

So, this issue has to be resolved between the company and vendor. The customer should not be asked time again to submit the documents. After all, every document is a paper and we all have responsibility to save the environment.
Regards
Ravi

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 7, 2012

Verified Support

Hi Ravi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Ravi,

This is to inform you that as per our records your request is under process. Concerned department is working on it and will get in touch with you shortly.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Pune, Maharashtra

i was using a tata docomo no.[protected] by my name "abhishek dalvi"
six months back my this no. was blocked for exceeding of credit limit. i went up to the relationship center near my place in pimpri.
the people asked me to make a payment of 1500 twice,and there was no responsible guys or manager to whom i could talk!
then i give an application for shut down the number.
and even then tata docomo are call me and asking me to pay the outstanding bill .of Rs 3000
and i have told this to many tata docomo Representative over time !
and i am sick of tell them again n agian.
and i have all the receipt of all the payment i have done !

Apr 25, 2017

Complaint marked as Resolved

Verified Support

Apr 12, 2012

Tata DoCoMo Customer Care's response Dear Mr. Shelly,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon Plus connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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M

Manjunath

from Bengaluru, Karnataka

Dear Sir / Madam,

I am Manjunath writing in this regard against TATA DOCOMO mobile services, wherein I had purchased the sim card from the same.

Due to very bad signal strength I was not able to connect to my clients and I had a very bad experience from my client aswell, as I am working in a healthcare division and in a very respectable position.

When I enquired about the same with the company I did not have a acceptable answer, for which I asked them to cancel the services from the second month after paying my first month bills in full.

Now I am using Airtel which I am satisfied, But I am being pressurized to pay the bills from the second month till date for which I am not using. But the company staff is not in a position to listen the same and just asking for payments.

I have deposit of Rs. 300/- with the company which I have to clear the same.

i wish I get a descent judgement in this regard from the forum.

I need a speedy response in this regard for which I am not able to work in the organisation. I cannot use two numbers now as now I am already using AIRTEL as I told you.

Thanks And Regards,

Manjunath. S

A

Anil kumar Deshmukh

from Korba, Chhattisgarh

how itoup my tata docomo sim

A

Anand Jain

from Pune, Maharashtra

I want to pay you bill through online however when i have searched the option no where the option is available to pay my OSB...So please let me know how to pay & the link..

Regards,
Anand Jain
Cell no: +91 - [protected]

M

manoj

from Hyderabad, Telangana

hi,
i'm manoj working in central govt ofiice. i have taken docomo om 31st march of 2010 n now i got bill of 345rs on 5th april of dis month.. i want 2 knwn the details of that amount urgent. i called 2 coustmer care also der sre saying that u should pay the bill how will i pay the bill of such amount without using it. it's useless docomo service chi.
and i want to take new vodafone service connections...

M

manoj

from Hyderabad, Telangana

hi,
i'm manoj working in central govt ofiice. i have taken docomo om 31st march of 2010 n now i got bill of 345rs on 5th april of dis month.. i want 2 knwn the details of that amount urgent. i called 2 coustmer care also der sre saying that u should pay the bill how will i pay the bill of such amount without using it. it's useless docomo service chi.
and i want to take new vodafone service connections...

P

PEREZRAJESH

from Chennai, Tamil Nadu

SIR, I HAVE SETTLE THE ACCOUNT OF THE FOLLOWING NUMBERS, 1#[protected] ,2#[protected], 3#[protected], 4#[protected], INFULL SETTLEMENT DATED 28TH MAY 2010, BY CASH Rs.2000, BILL NUMBER :032056, BEFORE THIS DATE SOME PERSON FROM TATA DOCOMO COME TO HOME AND COLLECT THE FULL SETTLEMENT FOR THE NUMBER # [protected] BY CASH:Rs:421.00 AND THE OTHER NUMBER #[protected] SIR, I HAVE SETTLE THE ACCOUNTS OF THE FOLLOWING NUMBERS, 1. #BY CASH Rs:427.00, WHILE I AM COME TO KNOW THIS I AM ASKING FOR THE EXTRA AMOUNT TO RETURN , THE AUTHORIZED PERSON THEY TOLD ME THAT THEY WILL ATJUST THIS AMOUNT ON MY USING TATA DOCOMO NUMBER # [protected],BILL BY FOLLOWING MONTHS BUT THE NEXT MONTH PERSON FROM DOCOMO HAVE COME TO MY HOME AND ASK FOR PAYMENT FOR MY USING NUMBER # [protected], AND I HAVE ASKING FOR THE AMOUNT WHICH I HAVE ALREADY PAID TO DOCOMO THEY DON'T KNOW ABOUT THIS , BY FOLLOWING THEY CUT MY OUTGOING AND INCOMING FACILITY WHICH IS VERY ESSENTIAL TO MY WORK AND I AM STRUGLE TO CONTACT IMPORTANT PERSONS , THEN I WILL CALL THE TATA DOCOMO CORPORATE PEOPLE, THEY TOLD ME THAT YOU HAVE TO PAY THE AMOUNT IMMEADIATLY, OTHERWISE THE SERVICE HAS BEEN CUT, AND THEY CUT MY COMPLETE CONTACT NUMBER #[protected], TILL DATE I AM STRUGGLING A LOT , I HAVE GIVEN LOT OF COMPLIANTS BUT THERE IS NO RESPONSE FROM THEM, KINDLY RETURN MY AMOUNT OR ATTJUST IN MY MOBILE ACCOUNT , KINDLY DON THE NEEDFUL MY CONTACT NUMBER # [protected] OR MY MAIL EMAIL : [protected]@gmail.com

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Abhishek,

This is to inform you that as per checking our records your number has been permanently disconnected, hence we are unable to process your request.

Thanks and Regards
Customer Care
Tata DOCOMO.

S

Shelly

from New Delhi, Delhi

Apr 11, 2012

I have purchased tata Indicom photon plus.The speed and the customer service is pathetic. i had posted my request for cancellation before my bill cycle period. But they had accept my after my bill cycle period. my total will was something around 800 rs. i used to pay my bill online. and that time also i was accessing my A/C online but these people blocked my number and deactivate my service. so i had called the customer care regarding this issue that i can't access my A/C and i need to pay off my bill they said ok we have noted down your query will look forward to this. after 1 month a lady call me from tata photon costumer care she said your 1000 rs amt bill is pending pls pay your bill . i said how come 1000 rs it was 800 she said no this is the due date charges amount i said i will only pay 800 rs cause i have already registered my complaint regarding my A/C deactivation she said ok just pay 800 bugs only i told them to sent some executive to receive the payment from my office she said ok i will send some one... 2 days passed away but no body came to receive the payment & she continuously calling me for the payment and i always say pls send somebody to my office i'll nt be here for nxt week so pls send someone in this week only and asap. she always say ok i will. Now after 1 month somebody else is calling me from tata photon and saying the madam your payment is due pls pay your bill otherwise i'll send you legal notice. i mean this yaar.. they are torturing their customer. Now i am out off town i don't have Internet access and he is speaking very rudely and nonsense ... "no find some place where you can have the Internet access otherwise I'll send you legal notice"..

Now what should i do.. this such big companies act like so nonsense.. I'll recommend everyone not to buy Photon it's pathetic..

K

kadwe59

from Bengaluru, Karnataka

Jan 29, 2013

I have disconnected my Post paid connection this month. and already paid my all due bills But still getting Tata docomo bills. And called to customer care but their is no proper response
Please help me regarding this situation.

Thanks,
Abhishek kadwey

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 29, 2013

Verified Support

Dear Mr.Kadwey,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Feb 11, 2013

Dear Abhishek,

Kindly provide us your Tata Docomo connecton details which will assist us in doing the needful.

Thanks and Regards,
Customer Care,
Tata DOCOMO

D

Digvijay Desai

from Bhattiprolu, Andhra Pradesh

Jul 16, 2013

I HAVE BEEN USING YOUR SIM CARD PASSED 4-5 MONTHS. I USE A POSTPAID ACCOUNT AND ON THE 12TH OF LAST MONTH I ASKED ONE OF THE COUSTOMER CARE MEMBER TO ACTIVATE AN INTERNET 3G PACK OF RS.99/- BEFORE WHICH I WAS USING A RS.99/- 2G NET PACK AND THEY ACTIVATED THE 3G ONLY OF RS.45/- WHICH WAS A ONE DAY PACK AND THEY FAILED TO INFORM ME. THE COUSTOMER CARE MEMBER SAID THAT HE WOULD DEACTIVATE MY 2G PLAN.HE SAID TO ME THAT IT WOULD TAKE ABOUT 72 HRS TO ACTIVATE THE PACK. AFTER 72 HRS ALSO THE PACK WAS NOT ACTIVATED, SO I REQUESTED THEM TO DO SO. THEY INFORMED ME THAT 3G CANNOT BE ACTIVATED ON MY SIM AND HE SAID IT WOULD TAKE MORE TIME TO ACTIVATE AND IN THE EVENING WHEN I TRIED TO FETCH INFORMATION IT WASYET NOT ACTIVATED, SO AROUND 10pm I REQUESTED AGAIN FOR MY PACK ACTIVATION. ON 14TH AROUND 11pm I RECIEVED A CALL FROM THE COUSTOMER CARE REGUARDING THE ACTIVATION OF THE INTERNET PACK. TWO DAYS LATER I GOT THE BILLING DETAILS OF MY ACCOUNT WHICH WAS OF A GREAT SHOCK TO ME AND WAS COSTING RS.2500/-. LATER TO ENQUIRE ABOUT IT WHEN I CONTACTED TO THE COUSTOMER CARE, THEY SAID IT WAS BECAUSE OF THE INTERNET USAGE.
WHEN WE ENQUIRED FURTHER THEY SAID THAT DUE TO YOUR BILL RECYCLING WE COULD RECHARGE ONLY OF RS.45/- AND NOT RS.99/-.
MY OUT GOING CALLS WERE STOPPED WITH OUT ANY PRE INFORMATION. WHEN WE CALLED THE COUSTOMER CARE THEY REPLIED SAYING YOU HAVE CROSSED THE BILL LIMIT AND SO YOU’RE OUT GOING CALLS ARE BLOCKED.
PLZ GUIDE ME

K

kranthi kumar

from Hyderabad, Telangana

Aug 31, 2013

Hi,

I have used post paid sim for 1 year, i am getting too much bills, so i decided to close that i have call to the customer care and given compliant that i want to close this sim, they replied pay the last bill and call me, we can close here she replied, i have the same thing.

After 1 month i received a bill of 200 rupees, actually after last bill i have not used that sim, not even single outgoing and single incoming, but still they started billing, i have called them i asked the question, they replied no porblem we will close, same happens in the next month, after 4 months my bill around 1950/INR, i shocked, they are telling pay total bill other wise legal process on you.

They keep on sending legal mails from last 3 days.

I have not even used 1 single day that sim, why these guys are doing like this games to get money and commisions.

I also taken this serious whos ever running this, NANDINI (OWNER), the recovery third party doing some hidden market underway.

Please suggest me, help me to close these kind of guys in the market.

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Address: Vellore, Tamil Nadu

My net is not at all working properly initially when activate the net it works fine for 2days and stops working.From then on the problem starts it works on its own ill have the phone signal but the net doest work I called the costomer care more then 5times there is no proper action taken

Aug 13, 2020

Complaint marked as Resolved

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P

prashanth

from Patna, Bihar

internet is not working on my cell so plz give me a solution about this

J

John Woolas

from Hyderabad, Telangana

Google applications will not work on TataDocomo. Error is that there is not a working data communications link. Also RSS newsfeeds do not update. These applications worked fine with Aircell. Why not TataDocomo?

K

kapilbhaladhare

from Delhi, Delhi

THE COMPANY SAYS NET CONNECTION IS AVAILABLE AT PC THROUGH MOBILE. BUT IT CANT ACCESS TO PC BUT RUN VERY WELL ON MOBILE, I CAN USE LG KM501 .THE ERROR NO. IS 118.

M

maakaloda

Jul 15, 2011

TATA PHOTON SUCKS

MAHA GHATIYA CHEEZ BEHEN KE LODE TATA WAALE ISS RATAN TATA KI JAAN LE LENI CHAHIYE CHUTIYA KA MAHA PILLA BHOSDI KA HARAMKHOR MADARCHOD ISKI MAA KI CHUT HARAMZADA ISS TARAH KA SAMAN BECH KAR PUBLIC KO LUTTA HAI

YEH BEHENCHOD SARKAR KUCH NAHI KARTI MAA KI LODI BAS PAISA KHAATI HAI.

AAM AADMI KI JEB HI PISTI HAI

YEH TATA COMMUNICATIONS KO BAND KAR DENA CHAHIYE TALA LAG JAANA CHAHIYE BADDUA DETA HUN ZAROOR SACH HOGI YAAD RAKHNA

MADARCHODON

BAHUT PACHTAYA HUA COSTUMER

F

Faisal Khatri

Jul 21, 2011

Dont reply with your messages, instead of resolving the problem, you just reply back with your kind messages and [censored]ing assistance. I dont need your assistance and messages, just increase my speed as i mentioned above in my message. You dont commit anything and send these messages without resolving the customer problem, from where the hell you have learned that. increase my speed to 155 kbps as mentioned on your website, currently i am getting 10 time slower, 15 kbps. what the hell is this service, put customer service in your .

P

pvankola

from Delhi, Delhi

Oct 20, 2011

I have purchased Tata Photon Data Card No.Tata phuton-[protected] A/c No.[protected]. Since my purchase I am not able access the internet service and Tata Photon company is sending me bill and calling for payment. As I am not able to access the internet why should I pay for it.

S

srujangani

from Gurgaon, Haryana

Dec 4, 2011

the net is connect but the net is not working

samimamatha

from warangal, Andhra Pradesh

Dec 4, 2011

can i know abt branches in ap

G

Ganesh Rangarej

Jan 8, 2012

hello
my number is [protected], i took Tata docomo sim 10 days ago answer activated with internet pack but unable to connect to internet since then, i m using Samsung galaxy fit handset
since 7 days i m calling customer care care who are not responding correctly to my problem, when i insisted then to mote down complaint they are directly rejected my complaint and few days later they took my complaint and ha not received complaint details till now when asking orally given this no "nwk[protected]" i am ensure whether it is recorded, four days have already passes but no response yet kindly help me
i m very upset with the kind customer care and some of the customer care executives dis connected my call when asking details , i m fedup with this

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

J

jodha loal

from Mumbai, Maharashtra

Jul 26, 2012

Sir, today i pay Rs- 1000/- tatadocomo photone+ no [protected]. this is my mistake i want pay my photone no[protected] can i trasfer money from [protected] to [protected].peale check and repaly me.

S

sikarwar1980

from Mumbai, Maharashtra

Nov 4, 2012

I have contacted TATA photon internet customer care[protected], on Friday 26th oct.
i placed a request for a new modem based tata photon internet connection.
my contact details were taken by customer care executive and i was told that their representative will contact me and visit my place with said modem on said timing, next day..
i kept waiting..but no one contacted me or came to me.
i contacted the customer care again on Sunday 28th, the representative apologized and told me that their executive will visit me on Monday 29th and my contact details were again confirmed..
again on Monday i kept waiting for their representative but to my agony only...

now after a week on 04th nov i again contacted the customer care and asked about the status of my request placed on 26th oct... but to my irritating and painful surprise...representative told me that they dont have any request from my no. or by my name...

just disgusting !!!

...WHAT else TO SAY...!

V

vinayyyyy

from Pune, Maharashtra

Feb 7, 2013

i m user of tata docomo mobile services ...

on my no i make a recharge the recharge is success full but the features of recharge is not done...

many times i contact to customer care... but they are unable to sour out the problem ...

my mob no. is [protected]...

and as they promise they could not give any feed back...or any response...

N

Nisanti

from Bengaluru, Karnataka

Apr 5, 2013

Hi

I'm Using Samsung Galaxy Y Mobile. I recharge for 250 fill talk time and Internet.
I unable to Connect to internet. I called to customer care and check all the settings.

Provided Details:
Name: Docomo
APN: TATA.DOCOMO.INTERNETHBC

But this is not working. Please help on this asap.

J

jithinnathga

from Mumbai, Maharashtra

Jul 8, 2013

Dear Sir,
I'm a user of Tata Docomo, and i'm facing the internet problem for the last 4, 5 months. the internet is disconnected repeadtly and sometimes it will reconnect ... sometimes it will not... We the customers are paying money for using the facilities and we dont get the proper service back. i contacted your customer service rep and he s saying that, he do everything from his side... butt the problem still remains!!! kindly reply me and find me suitable solution...Mob no.[protected]
thankyou

J

jithinnathga

from Mumbai, Maharashtra

Jul 8, 2013

its not HBC... INTERNET.HVC

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jul 9, 2013

Verified Support

Dear Customer (Jithinnathga),

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jul 15, 2013

Verified Support

Dear Mr. Jithin,

As discussed over call, we would like to inform you that the Session-timeout time is 30 minutes and you need to re-connect in every 30 minutes.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

S

stuti2014

from Mumbai, Maharashtra

Apr 13, 2014

my internet is not working rightnow my mobile set is A075 please give me reply contact no.[protected]

S

sachin.k.pawar

from Mumbai, Maharashtra

Jun 11, 2014

requested to disconnect internet service .due to charges of internet billing

M

mdpambhar

from Mumbai, Maharashtra

Oct 1, 2014

sir my no is : [protected]
i pay 189 and got 1.25 gb net but i recive 1gb net i requst for you i got 1.25gb net &amp; 189 rupic
i requst foe you ...

G

gaurav317

from Chandigarh, Chandigarh

Jun 27, 2015

hello
my tata photon dongle no. is [protected] . I had recharged it on 27 june(at evening) 2015. but I have no access to Internet. I had call to customer care no. 5 times. but my problem is not solved yet.
I had recharged dongle with 249 rupee.
I did not use this dongle for 2 years. but before recharge I confirmed that my account is activate. I confirmed it from call centre. Now if I try to call to service centre than they did not accept my call

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Address: Mumbai City, Maharashtra

daily 5 rs cut ho rahe hai
ma no is [protected]
pls do take actions immediately
i want to cut this service now only

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2012

Verified Support

Hi Raj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Raj,

This is to inform you that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Mumbai City, Maharashtra

This is regarding Tata photon USB this connection was taken before three months and while taking this connection all the require documents was submitted to the retailer (Danish [protected]) and this documents was also submitted by the retailer to tata photon within seven days and same ,has i had word with the retailer also . I was provided with the tata photon nodal office by the customer care people assuring i will get the solution over their i spoke to Sneha and suhas in nodel desk they said that i have to submit all the documents once again has they don’t no were my documents are.This was also inform to them that i had a word with the retailer that we has submitted the documents, but still they kept on same that we need the documents once again , this show that day dont want to search the documets
My question is is the retailer have submitted the documents were is my documents second question if Tata Photon have not received my documents they should contacted me within one month instead of blocking my service i have got the assaurement from the retailer that he has submitted all the documents (pan card copy ,electricity bill, ration card copy,2passport size photo )now this the duty of the Tata Photon to search the documents is its misplace by them .Is cannot be done by them then they will have to refund me the connection charges of Rs 2000.00 and recharge which i have done of Rs 1000.00 or else activate my service , as i will not submit my documents again.

Tata photon no [protected]
Mobile no [protected] email id - [protected]@yahoo.com
Vanaja shetty

Apr 27, 2017

Complaint marked as Resolved

Verified Support

Feb 07, 2012

Tata DoCoMo Customer Care's response Dear Ms. Shetty,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we found that your Tata Photon is blocked due to differences in address verification. Hence we kindly request you to resubmit the documents at nearest Tata outlet.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

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V

vana4683

from Noida, Uttar Pradesh

Feb 5, 2012

Discontinuation of Service Wothout Intimation
This is regarding Tata photon USB this connection was taken before three months and while taking this connection all the require documents was submitted to the retailer (Danish [protected]) and this documents was also submitted by the retailer to tata photon within seven days and same, has i had word with the retailer also . I was provided with the tata photon nodal office by the customer care people assuring i will get the solution over their i spoke to Sneha and suhas in nodel desk they said that i have to submit all the documents once again has they don’t no were my documents are.This was also inform to them that i had a word with the retailer that we has submitted the documents, but still they kept on same that we need the documents once again, this show that day dont want to search the documets
My question is is the retailer have submitted the documents were is my documents second question if Tata Photon have not received my documents they should contacted me within one month instead of blocking my service i have got the assaurement from the retailer that he has submitted all the documents (pan card copy, electricity bill, ration card copy, 2passport size photo )now this the duty of the Tata Photon to search the documents is its misplace by them .Is cannot be done by them then they will have to refund me the connection charges of Rs 2000.00 and recharge which i have done of Rs 1000.00 or else activate my service, as i will not submit my documents again.

Tata photon no [protected]
Mobile no [protected] email id - [protected]@yahoo.com
Vanaja shetty

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Address: Dehradun, Uttarakhand

i purchased a new tata docomo gsm sim , coz you guys blocked ma 2.5yr old docomo sim last month. . .
n i gave ma clean printed id proof copy n passport size photograph to that shopkeeper/dealer or whatever . .. He said, ur sim will get activated within 2hrs or max 12hrs. . .but nw itz been past 48hrs..
So,, may i know what the hell is wrong with tata docomo sim activation team.. Or whatever those people sitting here.. ..
I got exausted ba asking that shopkeeper when when that sim get activated he say ask at tata docomo regional office..
So do i have to go there just to please them n say i beg you do activate ma sim.. Do i got nothing to do,.. I do call your customer care they also not so co operative fellas.. I m telling you if ma sim not get activated within next 24hrs. . I'll do drag you guys in consumer court.. ..

Itz enough man.. If you cant give best service to general people then dont yell out in your t.v ads that you are so great .. No1 in customer satisfaction..
I think gotta too write a letter to broadcasting authority at meerut to bann your misguiding ads.. I think..
Where it is..

Do send me your address where should i post u back your unactivated sim.. I dnt need that.. Thank You..

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2012

Verified Support

Hi Parisharma,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

V

vignesh1076

from Bengaluru, Karnataka

Jun 3, 2014

I purchased a Tata Docomo micro sim on 26/5/2014 by paying Rs.120. i was promised a 80rs talktime. Till now sim has not been activated. shopkeeper told me to call 59059, but it shows no network.
mobile no. [protected].
sim no.[protected]

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Address: Thane, Maharashtra

Sir,
I am Abdul Gani Khan, a customer of Tata Docomo Mumbai circle [protected],
From last few months i have continuous balance deduction problem,

Yesterday[protected] they had charged me 10 rs for vGames renewal which i had not activated or not used,

On[protected] they had charged me for the same 10rs

When i give complaint about this they said on[protected] u will neverr b charged again

But they had charged me just one day after this on[protected]

Before this on near about 15 October 2011 (did not remember the date exactly) they had charged me 99 rs on the name of Rascal movie download, which I'd not downloaded and even i had never use there site www.divein.com

Before this one day they had charged me 30rs for game downloading but, same i had not downloaded.

Every time when i told them that your company(tata docomo) had charged me wrongly and give me my money back,
They all always say like an tape recorder, that sir all fault is yours and we will not give you your money back.

And the all balance deduction had been done when ever i had recharged my account by more then 100 rs.

Because of this balance deduction i had faced so many problem,

I want to fine them for there this improper balance deduction, not supporting on customer care and online support,

I want my money back and also want fine from them, for there miss-behaveiour.

Please sir help me, if need of filing an complaint in consumer court, i can do this also.

Help me, and Guide me to right path.

Thank You sir.

[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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M

mohammad tanveer

from Coimbatore, Tamil Nadu

Jul 23, 2011

Tata Docomo — continuous balance deduction

today they have also deducted 21 rupees from my balance...u can check out not a single request for any service activation has been asked from my side... already i have complaint about deduction of 14, 23 and 4 rupees in last 10 days. what u people are doing. this are continuously auto deducting my balance... they are fraud, cheater and choor.

md tanwir alam
[protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2012

Verified Support

Hi Abdul Gani Khan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

7

786ijazkhan

from Mumbai, Maharashtra

Feb 7, 2012

Tata Docomo,

you and your customer care representative always says like this,
but all of you (Tata Docomo) never helped me,
i am damn sure you will not solve my problem.

but i will take you up to Consumer Forum Court.

if it does not get solve within one week.

Thanks

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Abdul Gani Khan,

This is to inform you that as upon checking with our records the deducted amount of Rs. 20 has been already credited to your account. Also be informed that as per your request VAS service has been deactivated. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Karnataka

Dear Sir,
i Sushant Kumar Verma prepaid user of Tata Docomo n having the number [protected] want to deactivate fusion lounge service from my account. i have lost balance many times. So please deactivate this service as i m really frustrated from this. Thanks.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2012

Verified Support

Hi Sushant Kumar Verma,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Sushant Kumar Verma,

This is to inform you that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number. "

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Kodagu, Karnataka

I'm Naveen from coorg.
I'm using TATA DOCOMO sim from a year.
Before one month by mistake i've activated HOLLYWOOD SIZZELERS pack on my number [protected]...
To deactivate that pack i've called TATA DOCOMO customer care more than 20 times.but no use..
Each time when i called they were telling pack will be deactivated within 4 hours and get confirmation message.
Untill now i dint get any confirmation message and that pack is still active on my number.
Please help me in deactivting that service.
Thank you.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 4, 2012

Verified Support

Hi Naveen,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 15, 2012

Verified Support

Hi Naveen,

As per our records the deducted amount of Rs. 10 has been already credited to your account, as per your request VAS service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Nagpur, Maharashtra

I have been using TATA DOCOMO network from last 2 years. There is one service preloaded in every sim card called as '"M-wallet or M-check. Whenever u insert sim into mobile and switch on every time an automatic service command appear on screen and ask for free registration of M-check service. This asks "Do you want to register on M-check?" with 2 options 'OK' and 'BACK/CANCEL'. Now the point is that even if Registration is free whether you press OK or BACK. BUT FROM[protected] TATA DOCOMO DEDUCTING 3 RUPEE EVERY TIME M-CHECK AUTOMATICALLY APPEAR ON SCREEN. NO MATTER YOU PRESS 'OK' or 'BACK/CANCEL BUTTON. I frequently change my 2,3 SIM cards and lost 3 rupee every time on all sim with different handsets. 121 or 198 helpline is useless. This may happen with you also so post here and give suggestions

Aug 13, 2020

Complaint marked as Resolved

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A

Akshay Pai

Sep 22, 2011

Tata Docomo — Inaccessible docomo m-wallet

I am unable to access the docomo m-wallet.After the processing status appears the application again returns to previous screen.my docomo no is [protected].All the docomo sims i have tried m wallet on (all my frnd's sims) havent worked as well.They are having the same problem

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 4, 2012

Verified Support

Hi Prayesh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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