Tata DoCoMo Complaints & Reviews

I am a customer of TATA DOCOMO . my mobile no is [protected]. On 16/05/2010 they barred my number without prior intimation. I called up to custromer care they told me that they don't have any details it happened from another department. They couldn't give proper reason and they are prolonging the issue. At the time my number barred I have balance also. Customer care people saying that they are helpless. We don't have any service centre in Nellore. What should I do.

I am holding 5 connection from TATADOCOMO the no’s are [protected]/51/52/53/54 with relationship no:[protected] . I have been using this services from December 2009 and till date I have been a regular user and payer , but recently I have experience the bitterness in the services offered to a customer . below are the details of the usage and the payment as per the bill advices for your reference

Bill no bill date current charges payment received net to be paid
[protected] 17/11/09 Rs. 1,664.00 Rs. 0.00 Rs. 1,664.00
[protected] 17/12/09 Rs. 5,362.00 Rs. 1,664.00 Rs. 5,362.00
[protected] 17/01/10 Rs. 2,641.54 Rs. 5,000.00 Rs. 2,617.00
[protected] 17/02/10 Rs. 2,697.86 Rs. 5,234.00 Rs. 81.00
[protected] 17/03/10 Rs. 3,297.30 Rs. 100.00 Rs. 3,278.00
[protected] 17/04/10 Rs. 3,367.22 Rs. 6,600.00 Rs. 45.00

This month I was supposed to pay the amount of Rs 45 but the problems started on around 27 of April 2010 when I received the phone call stating that my outstanding dues are Rs 2662 when I inquired that as per the bill I need to pay Rs 45 only and I had been paying all the bill on time and there is no dues on me as per the details of the bills , she has no clues how this has arrived and she said that will be inquire it from his seniors and will revert back , than after 2 days again there was a phone call stating the same and my enquiry was also the same and moreover the reply she gave was also on the expected line , but no one bothered to clarify the situation that what was wrong why there was a huge difference between the outstanding amount and the bill amount . then I started receiving sms’s demanding the outstanding amount of Rs 2662 . then finally got no reply and the situation look more confusing , I wrote to the customer care on 3 may 2010 about this confusion and how much should I pay , the reply come back the same day from the customer care executive inderpal singh stating that you need to pay only Rs 45 , the next day I paid the amount online .but still I was receiving the sms demanding Rs 2662 , I again wrote to customer care and finally on 6 may 2010, they said that there is discrepancy and that their was a double entry done in the month of Feb 2010 ( refer the attachment ) during this period 5-7 may I was in Delhi , continuously was receiving the same sms that you pay the amount of Rs 2572 or else the services to your no will be stopped or will be on hold , on 8th may 2010 , Mr. Manish tiwari (ph:[protected]) came to my office for collecting the said amount , I told him that if there is an error done on the Tata docomo side I will be cooperating , but I need to check first that have I paid is twice via my credit card , I told Manish that I am retrieving the statement for this I need 2 working days time and he can contact me on Tuesday 11 may 2010 or I will be doing so , He agreed to this and I also emphasized that dues to this my services should not be interrupted . he assured me about the non-interruption of the services .Manish was once again send on 10 may 2010 for the collection where as I have told him t come on Tuesday. The nightmare started on Tuesday 11 may 2010 morning my services –outgoing was barred on all 5 no’s .i called Manish and intimated the same , after 2 pm the services were restored the same happened on Wednesday . finally I paid the amount of 2572 via cheque no 029346 dated 12.5.2010 receipt no 14639 to Manish ,he again assured me that all the services will be restored but again on Thursday the services were interrupted and finally I had to call Manish he said that there is an updating issue and the services will be restored .after all these false assurance from Manish , finally on Friday the 14th may 2010 my all the no’s were barred from all the services and were restored only after I gave a call to Manish and when he personally updated that in the system and since monday again the services are disrupted

My questions are
1. Was I at fault ?
2. Was I defaulter ? than why I was treated this way even paying all the bill as per the advice of the company itself ?
3. Why there was disruption of services even after paying ? why their was false assurance from the collection officer? why their was delay in updation ?
4. Is this the award of having loyalty and faith in the services of tata docomo or is this the standard treatment to their loyal customers
5. why this payment outstanding was not incorporated in the next bill?
6. Why the people waited so long to figure out this problem?



The big question is that in all cases the company and its official are at fault and I had been suffering . why ?

Please suggest the course of action against the company and its officials for all the inconvenience caused

Neeraj gupta
[protected]
[protected]@gmail.com

Dear Sir,

I am receiving SMS by Unknown Number if I call him he picked the phone but do not response any thing and he is sending SMS regularly.
It is requested to you please provide the details or take action against of this [protected] particular no.

Regds
Manish

I am a consumer of Tata Docomo for more than two years with prepaid Mobile No : [protected].Tata Docomo has automatically activated some of his services from their sms no 54321 due which their has been a repeated deduction from my account balance. it just all happened on April 16th 2010, when i received a message that i have been subscribed to joke alerts which charged 30rs from my balance. then i just received similar messages repeatedly on April 21st, April 25th, May 3rd ,5th,10th,12th.But time and again i have already called up their authorities and told them these problem.After contacting them the operator starts asking lot of questions and at he end says that you have activated on your cell.and sometimes they reply that u will receive your balance within 48 hours. still with a hope i just wait for 48 hours.but their seems to be no such thing happen.I never activated any feature but the costumer care compels me to admit that I have activated. Why should I activate any feature that I don't know ? each and every time my balance deducts I use to call them again and again and SAME STORY I HAVE TO REPEAT TO THE OPERATOR ,every time they will lie and cheat me by saying activated from your side.

Even after their seniors will repeat same story. because of such bad experience i have stopped my prepaid connection of Tata docomo.But sorry to say that Tata docomo is having shortage of funds to run the organisation hence collecting such money by deducting balance from customers like me, may be in thousands per day.

I will be going to change the service and will never rely on reliance.Tata Docomo service is totally Unreliable.

So therefore, I request please look into the matter and discontinue this service immediately and help me get my money back (Its upto 60 to 70rs approximately) and punish the company for which no other consumers will be suffer in future.

Thanking you,
Yours
Ashis Anshuman
(Raurkela, Orissa)

Hello sir, me and my all frends using docomo gprs ' but sad docomo gprs is very suck and dirty and speed is not working proper, even if gprs is EDGE then speed have to 35 to 40 kB/s but sad docomo is charging money but not gving gud gprs surfing and downloading speed, so we all of request u plz improve gprs speed w8ing for service.[protected]@[protected],[protected]

Hi,

I got 3 consecutive messages today (15-May-2010 Near 5.00 P.M.).
In first two messages it was written:
"Thanks for downloading java game---,You have been charged Rs 50/-"
I could not understand how can one download 2 games without even touching the cellphone.And if the games were downloaded where did they go if they are not there in my cell phone.
After some time third message came saying "
"Your account does not have sufficient balance to make this call"

When I called customer care I got a reply that I have downloaded 2 java games(Rs 50 each).
As I have no proof to put forward, I m helpless now.

This post is just to make people aware of the kind of fraud Docomo has started.
I saw many similar problems posted here, & my suggestion to all--never activate GPRS Services on your Docomo sim, so that atleast you will have some proof to put for such incorrect deductions.

Sir
my complain is regarding TATA photon prepaid connection

no [protected] deactivated without any information when i

go through verification than , i just find out that my

documents are not reached to tata photon ofc of my

area,so they have disconnected my photon plus . if it

will be possible to send my documents on mail by scan

copy let me know but not activating my photon is just i

am losing the confidence in using tata products in

future .please do the needful otherwise i launched the

complain against the dealer ,these peoples are just

interested to make the targets not interested in giving

the services . or please take your instrument back & pay

my amount as early as possible.
i have also complaint in their customer care.my docet no is PTC[protected].but still they did not look after the matter where as advise me to be strict to the regional ofc for sending them my doc!!!!!!!!!
thanks
Subhankar Sarkar
([protected])

Sir,

This is KAUSHIK MUKHERJEE, an M.Tech student from Kolkata.
I have sent you a complaint (in details with my attached photo) on 4th May, 2010 regarding my account balance deduction suddenly from my mobile phone, where I use TATA DOCOMO connection. My mobile no is +91-[protected].

on 3rd May, a lady customer care representative was insisting me to download caller tune from the number [protected]. But I was really not interested about it.

After that, a caller tune has been downloaded unwillingly. I did not know when It has been downloaded. So, my account balance has also been deducted from Rs 60 to Rs 26 automatically.

Today, I got a call from the number +[protected]. A customer care representative was asking me about that. He told me that they were informed about it on 6th May, 2010, more than 48 hours later from when my account balance has been deducted. So I can not get back my account balance.

But I have been informed you on 4th May, the day after when my account balance has been deducted. (within 15 hours)..

IS it their proper excuse??? Even the customer care representative has roughly behaved with me for it, he was asking me why I have sent this complain???
That's why I am sending you this message.
In business, behaviour is a small but very vital attributes.

I will leave TATA DOCOMO connection as soon as possible, after completion of my remaining accout balance..

If TATA DOCOMO will do so, then he will loss lot of their customers like me.

Thanking you,
KAUSHIK MUKHERJEE
+91-[protected]

I am Bala, My tata docomo mobile no [protected],i had recharged RC119 Booster on 20.04.2010, for 30p/min, after that i had received message from tata docomo regarding SMS Pack for RC16, for free SMS Local/National per day 200, i had recharged that pack on 29.04.2010, after that RC119 has deactivated on that same date on 29.04.2010, i had speak to customer care and given complied for that, they told we can't do anything that, after that i am spoke to Nodel Officer and Appellate officer, they taken that complied, but still i am not getting any result from tata docomo, i need weaver amount for from 29.04.2010 to still date whatever i make a call, and I want to continue that RC119 pack booster,and i had received mail from tata docomo they telling, as one time you can get the benefit of one pack only,ok while using Rs.119 booster, as per tata docomo record, it should not be activate SMS pack of Rs.16, pls i need good result from tata docomo, please take action against Tata Docomo and help me........

The Day I took the tata photon connection the speed is very bad and inspite of giving no. of complaints to the tata photon office its in vain. And the worst thing is they are asking me to pay the bill for which I have never used the connection.

Although I have given many complaints this is the latest complaint no.
[protected]

My name is Dean Ritchie, i am an ex- Sales Officer in Titan Industries ltd orissa, Titan which is also a TATA Enterprise. I left Titan in oct 20th 2009 because i was leaving for New Zealand, coming back to my complaint i was a TATA DOKOMO post paid subscriber as a responsible customer i surrendered my sim and paid my dues but my last bill payment was not recognised by their system. i am sending you details of my last payment. date of payment-26.10.2009. The last due bill was Rs 1320. the receipt no is 1558 and my mobile no was [protected]. I paid this last bill in gupta distributors buxibazar cuttack, state Orissa. you can cross check if you want. After paying my bill i left the country. but my mother Mrs Mary Ritchie had to be the victim of their irresponsible system. she had repeated calls from the customer care that i had not paid the last bill and she repeatedly answered that my son has paid the bill and i have the receipt of the last bill paid. but the phone calls never stopped coming more shocking was the court notice that you would take necessary action for not paying the bill. Then my mother spoke to the lawyer whose number was written in the court notice, the lawyer said to ignore it. After that there was no calls but a couple of days back from the time i am sending you this mail, my mother had a threatening call from the Delhi police that they have an arrest warrant against me because i was a defaulter for not paying my bill. now this is something devastating and the repeated harassment caused to my mother has taken a toll on her mental health. I am still out and cant help her out. now i want you to take this matter very seriously and i want you to sort out this problem and file a notice to TATA dokomo. I want a clearance letter and an appology letter to my mother within 7 working days and if she gets any calls further regarding my bill payment then i would be putting up a "consumer case" against them and then we shall have a good time
I hope to hear from you soon my email id is [protected]@yahoo.com
Regards Dean Ritchie

tata docomo company doing lot of froud with call me tune and other service
they charge last amount of customer with this 30 Rs charge for per month.
and doing lot of money.
they charge this service and then they told this service activeted by you and that reason we charge you
and that time we think this is only one time by they charge with lot of people so they earn huge amount of money .
jago grahak jago
i am going to do legal action with this company any body with me?

You can get your complaint resolved through many options in TATA. Please log in your complaints on:

Call centre [protected]

Nodal Desk URL
http://www.tataindicom.com/t-aboutus-customercare-complaint.aspx

Showroom location URL
https://am.tatatel.co.in/frms/StoreTrackerAction.do;jsessionid=ac110e7a30d93c49e...⇄

i am user of tata docomo from last one month and that time company offer one month free caller tune service
before one month two day before end of month they suddenly charge me 30 Rs twice and every time when i call a customer care person they answer me system is low and we can't find your detail so please hold on otherwise call me after some time (mean thay did't tell how much time) then after all customer care person tell me different reason .
so now i am fed-up with this all thing so please any body help me.
my number is [protected] .
other wise now i am going to a police station and i am doing legal action to the company.

Strong words! I agree. If anyone else had gone through my experience, they would have used Foul Words. That way I am at least decent enough!

Now to my complaint.
Date : 3rd May 2010
Location : Vikhroli, Mumbai
Purchaser - Me :-(
Sellers: Brand - Tata Indicom.
Sellers : Dealers (so called!) - Vriti Infocom / Vriti Interactive / Vriti Marketing (I still haven't figured out their right name...not just me! Even Tata Indicom Gallery at Ghatkopar West is not aware...neither do their call centre, nor their Marketing Department who come up with this offers! WOW. Amazing, isn't it....Just wait to read the rest. You will fall off the chair. I guarantee!
Sales Person's Name : Nikesh Kumbhar, Phone - [protected].
Product - Tata Photon+ Wireless Modem
Method - (a) Online confirmation (response to the email sent to me by Tata Indicom by one another marketing partner - Petronia.com), (b) TeleSales person calling me to confirm visit by a sales person, (c) sales person visiting me personally.
Offer - FREE 2N/3D Holiday to Goa (* Offer brought to you by Vriti Infocom, an online partner of Tata Teleservices)
Speed Thrills, but it also Kills - how many of you have read this? I went for Speed! Just then the Nightmare had just begun. Read on....

The sales person visited me and collected all the documents, filled in the Customer Application Form (CAF No.Sr.No.MHMUM[protected] on the 3rd May. I wanted immediate connectivity. He promised instant connectivity. I also enquired about the Goa Promotional Offer. He was not aware. He made some queries with his colleagues (he didn't even know the marketing promotions going on?!!!) and then said I will receive a call. I did get a call from one Tata Indicom sales person in Noida! (Gets interesting!) and confirms me the goa Offer. I ask the terms and conditions, knowing well the hidden terms we all are used to under one simple "Conditions Apply!". He did NOT share the same. I asked his how is this applicable. He says "I will email you the hotels where this is applicable in Goa. You will get a coupon confirming the same after you purchase. It is valid for one year from the date of purchase."
I then tell him that since it is from TATA (among the Most Trusted Brands? sigh....not for me anymore!), I will agree to purchase, since i believe it will be as he promised. He said "No other details. it is a simple holiday offer!"
I asked the mode of payment to the sales person who is in front of me. He says "with Cash, you get instant connectivity, with cheque you have to wait for 3 days". Since i didn't have enough cash and I need the connection urgently, i take him to the ATM, withdraw cash and handover to him. I ask for a cash receipt. He says, the CAF itself is a receipt. But no mention of the amount anywhere!!!(What accounting systems do TATA have...believe me, dig in deep, we might unearth a larger SCAM! I don't have time though! Have better things in life to do...)
The CAF does not contain the dealer stamp...nor their name.
He hands me the Modem. I ask if I have to sign somewhere..to acknowledge I have received the same. he gives me a "ahemmmmm...who cares" look! Interesting, I say!
I come back and open my email - I find the Goa Offer Coupon. If I had the guys in front of me, I would have done something unthinkable. The Offer has so many "Terms and Conditions" that a sane person will not even attempt to avail the offer. I am FRUSTRATED and TIRED! Where did these terms and conditions appear suddenly?
How can TATA promote an offer online without mentioning the terms and conditions in public! Isn't it unethical? (Is TATA really known for ethics...come on!). Isn't it ILLEGAL to sell something and then later display/communicate the terms and conditions...it is LICENCE RAJ still? See the Links below and try it yourself. I have for Consumer Case/Claims reasons copied, saved the Printscreen images...lest TATA add the terms and conditions later and claim it was there earlier!
(There are no promotional brochures; the Sales person is ignorant of it; The Marketing Call Centre doesn't know about their own promotion; Support Call centre doesn't deal with Promotional offers...claim ignorance! What's Happening here....is this a company or a Baniya operation?)

Now the real trauma...it is 3 hours now since I bought the Modem. I happily take my Laptop, install the Modem driver and then start activation. The modem is still not activated. (Mind you, Promise was 1 hour...it is 3 hours. Someone said sometime back during the Nano Launch...A Promise is a Promise...Do we know their Promise Kept %ages?)
I call the sales person(Nikesh) back. he says "Call this number Activation Dept. No one picks up.
I call the sales person again...he says Speak to my Boss. Dinesh Sharma ([protected]). Turns out is is one Pankaj and not Dinesh. He is travelling by train. Says he will speak in the morning. DAMN IT! I wanted the connection NOW and paid for it!
I call the sales person back. He is not picking.
I call the Call centre[protected] and an amazingly annoying ad (looped up) is on play. No Help.
I call the Sales person again. He has switched the phone off....It is 11.15 in the night by now!
I curse the entire TATA family and go to sleep expecting a better day next.

Next day Morning - 4th May 2010.
I call the sales person back. He does not pick my calls.
I call Pankaj - he picks up gives me one number of one Mr.Pawan in Noida. "He is the Boss and he will help solving your complaint".
The Number is wrong. I call back Pankaj. He does not pick.
I SMS him back that the number is wrong - No Response.
I call the Call centre - The lady at the other end (Manisha, by name) confirms she has not received my CAF and hence activation is still pending. I am FURIOUS. I ask her about the Goa Offer. Support Call centre doesn't deal with Promotional offers...claim ignorance!
I next call the Marketing Call Centre ([protected]). They are not aware of the offer. The Call centre assistant (Yogita, by name) is adamant there are no such schemes live! (Is Tata SCHEMING?) Blasphemous isn't it....Promotions run by the company is not know to them!
Then I write a complaint to the Nodal Officer through their online complaints. I get a reply stating my complaint is accepted and they will respond within 24 hours. The state of mind I am in now, I don't have 24Hours! I call them straight away. Suguna Shetty on[protected]. I speak to one Khalid (pretty helpful) and he says he will get back to me within evening. It is 4.30 in the evening now. Day 2. Still no news on Activation. Neither clarification on the offer.
I call everyone back again. No success. I give up. Now I DON'T WANT THE TATA PHOTON/GOA OFFER and anything to do with TATA henceforth.
Day 3 - 5th May 2010.
I call the call centre. "We have not yet received the CAF sir. So we cannot tell you about the activation timelines. You can visit the nearest TATA Indicom Gallery and check for yourself.
I resolve to FIGHT.
I stop all my work. I take an auto to TATA Indicom Gallery at Ghatkopar West. Reach there at 12.10pm.
Meet Shiney in their Consumer Grievances cell.
I explain the whole episode and demand my cash back. Want to return the whole box.
The most frustrating (and smirking with joy in some way...I told you so!) thing is that Shiney tried contacting Nikesh and gets a cold shoulder. She is furious and calls his boss, Pankaj. He disconnects. She is now feeling 1% of my pain...
I show her the umpteen calls I have made - the numbers, the timings, the names....she is empathetic and tried helping me. But she does not get any support inside. TATA indicom team does not know who this VRITI INFOCOM is! neither about the Offer! I told you earlier....this is only re-confirming the same....
She calls Nikesh back. He picks up and she asks him why he is not responding to me. He has no answer. She asks him why the line was not activated...an Insta-photon connection! he says some problem....not able to coherently explain. She calls Pankaj. Pankaj gives a Noida number. Noida guy by now(One Mr.Ankit calls me on my phone at 2.05 pm and says "Sir. your modem has been activated. Can you check". I say I don't want the connection and give the phone to Shiney. She confirms and he disconnects).
But no clear way forward. She lets me know I can get the cash back in 7 days....What the Hell....I think. For sales they knock a hundred times..post sales, they dont even acknowledge and now 7 days to retun the cash! These guys must be crazy.
I force her to speak to Suguna and get a solution. Suguna confirms it will take 48 hours to let me know anything next...I CURSE that the whole TATA goes down the drain. I tell them I will file a cheating/harassment/mis-representing/illegal trade practice complaint and go to the consumer courts...

Next steps.
To the TATA management : Pay me my money plus little damages...immediately. I have been harassed enough. ELSE will have to go to the consumer court.
Additionally, if you were such ETHICAL people as you portray (I don't believe so, anyway neither does it matter), you should SACK Vriti interactive and your Product Managers for such irresponsible marketing!

NDTV - Please look into such harassments. Do some TEHELKA type sting operations. You will get more from these than you can ever dream off! You will make this nation a better place to live in. Under the guise of the Great TATA, these are SCAMS operated....cheating innocent public. Imagine, I had the access to education, internet, and knowledge on what to do in such situations...what about the common public? Why does such companies like TATA CHEAT?

I will wait till tomorrow afternoon (6th May 2010. 12.00noon. If I don't get an answer from TATA, I will go ahead with my formalities starting with a formal complaint through registered post! I have enough and more proof).
Complaint for misrepresenting / Illegal trade Practices - TATA and Vriti Interactive
Complaint for Cheating - TATA, Nikesh and Vriti Interactive

I complained against TATA DOCOMO for installing hallo-tune after I told them that “ I dont need it”. They took the case and assured me that they'd resolve the case, now without resolving they closed the case. One month back they cheated me Rs. 45/-, and I had to listen the same story, they asked me if I had a proof, but this time I have some proofs, because this is the second time they stole Rs. 30/-, what a new idea of “balance theft”, the incident took place yesterday at 2.42 p.m., a call came from this no. [protected], asking for hallo-tune, I denied, but they installed and deduct Rs. 30/- from my balance, what an idea, if I receive any call that means “yes” to any offer they throw, yesterday I complained twice and they gave me complain no. 153768 & 153770, but didn't tell me where I put this no. and get to know what happened? And what is happened next day means today, a call came from[protected] at 9.45 and someone gave another no. PAV09022492, and told me your balance would be refunded, but still there exists that “stupid hallo tune” and now I received an sms from their site, they thanked me for downloading that “stupid Halo tune”. I dont want it, kindly restore my balance what they deducted for that tune and erase that tune.

I am Having a TATA DoCOMO NO.[protected]
IT shows full range but when i call some one it shows connection error and even there is no incoming call.
THis problem is from 27/04/10. And sometimes The call Connects.

I called up The customer care 10-12 times and lodged a complaint but they were not successful.

I hope my Matter Will get solved Soon

THank You
Karan
[protected](ALT.NO.)
[protected](TATA DOCOMO NO.)

Dear Sir,

This is Manvir

i'm using Tatadocomo Mobile Service.
My no is [protected]
i'm using the 1gb GPRS plan free ever month.

it's started when i was browsing Tata Docomo mobile website.
i just made a single click in what's new section @ "more" link and suddenly installer came in front of my mobile screen. (as i'm very concious about the virus i rarely download any application and install the same on my mobile.) i cancel the same and closed the website.

in few moment i received message stating

"Thanks for downloading JavaGame: BabemachineDessousModels on Tata Docomo Dive-in WAP Service. you've been Charged Rs. 49.0/-"

i had immediately[protected]:30am) called Customer Care and explain him the complete scene in return one of the executive assured me that if the download is not made my money will refunded to my account. but due to some reason he was not able to explorer my account so he requested me come after 3 to 4 hrs.as i was just about to leave for my office i confirm with executive that is it fine if i call by evening 8 or 9 he told no problem you can.

i called again around[protected].10pm.)
a explain complete scene again to one of the Executive first he told that he is also not able to explorer my downloaded data rest every thing was available in my account .after 10 min he replied me say a game is downloaded from your mobile

he told same thing that i received in my sms . therefore it was confirm that he dont have any download Data with him
he is just reading the message that i received in start.

he was not capable to answer my query. so requested me to hold by the time he'll transfer the call to his Senior. and thereafter l was on hold for 35min without any response

i guess they put me on barred list. which is not allowing me to connect to customer care..................... any more...

so they are cheating in some or the other only money matter nothing else.... to this company. not the fight is not for money it's about service that Tata Docomo service Centre treated me............


Regards
Manvir Singh
[protected]

i am continuously receiving sms and blank calls from this no of tata docomo. [protected]. the person tells herself as a girl from shobhit university and says that she loves me a lot and want to meet me. she also threatens me that to see the bad results if not accepting her propose. i have stored her sms'S in my inbox . i want to know about that person..........kindly mail me the details of owner of this no.
PRASHANT KUMAR
MEERUT
[protected]

Dear Sir,

I, Sunil Ramakrishnan, currently working with The Times Group.
This complaint is with reference to the above subject of Harassment, threatening to harm, usage o[censored]nparliamentary words and abuse. Complaint against TATA DOCOMO.
I had purchased TATA DOCOMO SIM (MobileNo.[protected]) in 2nd week of July2009, which was activated on 31st July2009. Upon usage for 1week, I realized the network was very poor and my number was always unreachable even in public areas. Also, I had taken the plan with Rs.499 rental.
Due to continuous issues, I called the TATA DOCOMO customer care and registered a complaint on the 8th day of SIM activation. And subsequently gave service surrender on 8th Aug 2009. CC-Executive confirmed my request taken but due to slow server problem could not provide me the request reference number. Also, I requested to send the collection executive same month and close the outstanding.
But there was no reaction on my request.
On 25th Aug2009, I received my first bill for the service with entire month rental though I had cancelled.
I called up customer care and reconfirmed my surrender request.
Though there was no response from any personnel. I too left the issue as it is till I started getting calls for payment pending. I explained the issue numerous times to each different executive and after some 8 such attempts, I sent a mail to nodal office TN in Chennai on 13th Oct2009.
Now slowly the issue moved and subsequently with full agreement between myself and the collection department of the TATA DOCOMO in TN, I settled the payments and closed the case with all documents intact with me.
But the bug does not stop here as after 2months again I started receiving calls from new set of payment recovery team and followed by rude talks and frequent harassment from collection agencies.
I was frequently been called and without any introduction or reasoning, person on other side of call will scream and shout at me, making my days and daily office work under depression and mental agony.
Very recently, I received a legal notice again and some confirmation call of receipt. But I was stable and confident as the settlement letter was with me.
But today, on 30th May 2010, I received a call from mobile no.[protected]. The person on the call referred himself calling from Delhi Police and stated release of some warrant against cheating.
I insisted person's identity but he started abusing and used unparliamentary words to stop me from speaking. Since call was quite harassing and depressive, I tried disconnecting. But again he called with abusive language. When told him I will file and FIR against this torture, he threatened to get me hurt any time as he had my home address referring from TATA DOCOMO database.
I feel quite depressed and mentally tortured about this call and moreover now threaten to harm had made me more restless.
Referring the above sequence of harassing incidents, I would like to file a case against the TATA DOCOMO Company and the respective department.
Kindly take this case seriously. I need compensation from the company.
Contact [protected]@[protected]

Thanks and warm regards,

Sunil Ramakrishnan
The Times of India