Tata DoCoMo Complaints & Reviews

Hi team,

Need a nano sim for tata docomo. I was trying for 9 days still not able to get. Please help me in getting one.

Name : vivek. C
My docomo number : [protected]
My alternate number : [protected]
Address: 94/110 vellala street, ayanavaram, chennai-23.

Please expedite this request to the earliest. I need the sim as soon as possible.

Thanks,
Vivek. C

Hai i am using this network for past 5to 6 years but i am not satisfied with this network. Even i have given the port request for 5 to 6 times but there is no to respond this request. Now i am in roming both incoming and outgoing are not property connecting so kindly take care of this or else kindly give the pottal number as soon as possible. Still now i didn't get any special offers too so kindly give the pottal number

Hi,
I availed the services of tatadocomo broadband & phone from 22 november 2010 as per plan [protected]@700comboplan. My account number is[protected].
The company has been charging me rs. 899/- extra from 2015 whereas as per the plan the combo plan charges per month is rs. 700/- only excluding service tax/gst.
I wrote the email to 'appellate. [protected]@tatadocomo.com' on 14 feb'18 & my appeal had been accepted and your unique docket no. Is[protected] as the customer care representative lacked the knowledge in understanding the issue.
Knowing there mistake the appellate team gave me waiver of rs. 500/- where as the excess amount that has been charged to me almost goes beyond rs. 20, 000/-
Also whenever i called to customer care - 121 from my phone in order to check for minimum plan the customer care never shared a plan of 699 which is 5mbps & 10mbps combo plans which include phone charges as well excluding gst. These plans are similar like me since mine was rs. 700/- combo plan with 2 mbps speed.
My broadband & phone services have been disconnected by tatadocomo from 6th feb 2018 since i raised a concern that i am being charged unnecessary extremely high cost almost double.
I can share you the welcome plan which clearly states that the combo plan charge is rs. 700/- excluding service tax.

I hope you will take an action against them & give me justice & compensation/refund to me.

Best regards,
Harish

I am tata photon postpaid customer for the last 7 years. They had suddenly stopped providing service in odisha recently, current location of device usage. I had to raise two complains (Sr[protected] dated[protected] and sr[protected] dated 19/02/2018) to get to know about the issue because the customer service system is so designed that they automatically close the call requests without taking a consent from the customer. It is understandable because the customer support is really bad.
After my first complaint on 09/02/2018, i continuously kept a track of my first complain through emails and chat and i was assured that the issue will be resolved by 17/02/2018. Then i again tried to reach them via mail and they said the call was closed and i need to put in another call in the system which i did on 19/02/2018.

After lot of efforts finally they told that they have stopped providing network support in odisha. Immediately, i raised a call (Sr[protected]~m3296112) for deactivating my device. I haven't used a single mb from my data pack since january and i pay a monthly rental of rs 1180. My billing cycle ends on 23rd of a month and they want me to pay a month as well as 7 days more for the next billing cycle.

I have been continuously raising this issue with them. I would like you to please look into this issue and not charge me for extra service which has never been provided. I have had enough of issues earlier too.

Tata docomo — please reactivate my prepaid sim card

Hello,
I'm using tata docomo prepaid number ([protected]) from past 7-8 years.
Now i'm out of my prepaid circle (Chennai/hosur) from 2 years.
I'm in bangalore now.

Recently i found that my mobile number is deactivated.
Also the number is linked to my bank accounts and aadhaar card.

I searched for tata docomo store near me on tatadocomo site, and found that i have to visit tata indicom store instead.
So i visted tata indicom store situated at koramangala.

The representative there didn't respond to my query well and went on his call, me still standing there.

I am here by requesting your self kindly provide back my number.

Hi

Always got prompt & quality service from tata docomo... Am beginning to wonder if the downslide has begun...??

My complaint of internet not working vide complaint no[protected]; was registered on feb 10, 2018. It is yet unresolved — 2 engineers visited but no resolution of complaint...

Have been communicating daily on email to receive auto responses... — everyday phone call informing the engineer will visit but no action from the field team

Today i called [protected] & i was told the complaint[protected] has been closed... I would request a look at the closure call audio recordings & pls let me know how the complaint was closed without resolution. My old mother is alone at home during the week-days... She does receive phone call everyday — but its to inform that engineer is coming!!

A new complaint was raised today — no is[protected]

Request support pls...

Warm regards

I have been mailing since october to cancel my tata photon account number which is post paid and close it [protected].
But i get bill every month foer it i paid around 650 for the month though didnt use it and asked for closure but they are generating bills month on month and now again i got bill of around 801.
I am not liable to pay it they are harrasing for non usage.
When you take connection they say you cancel anytime by call but now its been months and they are not cancelling its a sheer harasment of customer.
Kindly close it and be clear that i am not liable to pay i have not used and have been requesting for disconnection.

I am very old cust of tata docomo... My services are blocked from last few days when i went to abroad and given my sim to my family membr... But when i tried to call it is saying nmbr not in use... How can it happen already sim is inserted in regularly used mobile phone... My number is [protected]... I am using tata docomo since very long... And i didn't hope that company will do like this

I have been facing the same issue for the past few months, when i call someone immediately it drops, or "all calls are busy at the moment" even though they are not i need to attempt 4 to 6 times to make a cal. I paid subscription for 3 months. Its my stupidity, i don't know why i'm still trusting this wort service. I spoke with customer service several times. It's my number [protected], try to resolve the issue asap. Or else i will prepare petition o this and send it to trai.

Thank you for your worst service.

Hello Team,

My last recharge is 17/02/2018.

after recharge on Saturday then i got error symbol invalid SIM

then I was restarted my mobile and also called to customer care no use still issue is not resolved

MY TATA docomo Number:[protected].
My alternative number:[protected]
My mail ID: [protected]@gmail.com

Please resolve the issue immediately and confirm the further process to activate the SIM.

Thanks
Narendra

Tata docomo is a disgrace to the reputation of Tata's. Why do you always deduct balance under some stupid excuse. And you make it extremely difficult to reach customer service saying 'everyone's busy' so what do you propose? Forget about balance deduction and recharge as usual? This happened so many times. Only yesterday i recharged with monthly data pack. And my main balance entirely deducted when i started using data. The scary part is you can't access data if you don't have main balance. You should recharge. They will deduct again. They won't let you connect to customer care because they want their profit, don't they?
What's the deal with customer care numbers why roaming? For both 121 and 198 'the number you dialled is not VALID' for ___ sake, if you can't serve customers properly just close down the company.

Dear concerned,

I have a land line no. [protected] with your company from almost 4 year old, and you have shut down my number without any notice or alternate option for the number. Due to that i am facing huge loss in business, now suggest me what can i do for it, kindly tell me who will pay my loss in business. Should i go for legal process to claim business loss, so kindly start my no. Or give me option to port the phone number.
With regard
Harjeet gill
[protected]

My phone always catching the airtel network and internet service is too much slow 20kb/sec on 179rs plan where docomo giving unlimited calls + 1.4gb 3g/days + 100sms/day, internet is slower then 2g internet plan and sms service is not working when i am try to send it failed i changed sms center number too.
When i call to the customer care they told to me complaint at 198 no and that no not exist.
My contact no [protected]

I raised the request (# 5773101) of disconnection of the service (connection number[protected] way before my billing cycle date. I also received the confirmation call (which I think is Docomo's process to close the connection) from Tata Docomo for confirming the closure of connection.

The bill generated after this request was duly paid by me (Invoice number [protected], amount Rs 660). This bill was generated in July.

After noticing that the services were not stopped, I did sent an email to [protected]@tatadocomo.com on 24th June 2017 suggesting that as I have already raised a closure request, I will not be liable for any billed amount. In turn they raised another request (# M3039​1026) for closure.

Not sure why they raised this request as I already had one request raised.. Nevertheless, their customer care people don't even care to read what is written in email and sends a standard reply.

I still tried to make them understand that my initial email is the notification to you guys that "I have already raised a request so I will not be liable for any payment". Not to my surprise, this time also they sent a standard response.

I also responded to the payment reminder email from Manmitraj Mahajan (email id : Manmitraj.[protected]@tatatel.co.in), Manager CLCM (P&G) on 2nd Aug 2017, for which I haven’t received any response yet.

Last but not the least, I also spoke to various customer care executives over the phone who always failed to suggest why this second bill was generated even after raising my disconnection request.

I’m not liable to pay this amount as I raised the request for disconnection and paid the bill generated after that.

I can’t stop Tata Docomo from keep generating the bills despite the fact that disconnection request was raised.

My tatadocomo sim card [protected] is not working iam suffering that problem above 4 month
Now iam living in saudhi arabia
My sim card is in my home town in my father mobile i more than15 times call for customers car from another mobile
But he or she told send messages to one number then we are give another one sim card
But my card not working then how to i send the message?
Now not showing signal and not came any messages including service messages
I need perfect solution
Iam waiting for your positive answer
Thank you.

I have used a tata docomo postpaid mobile number ([protected]) which is under the plan gsm elegant plus 299 with total sum of 353 rs monthly charges.
On 5th september 2017 i have decided to port the network to jio which was activated on 23rd september 2017.
Previously for the period of 05/07/17 to 04/08/17 i just paid 353 rs as one month bill. But for the period after i opt to port that is from 05/09/17 to 22/09/17 they generated the bill amount rs.538 due.
Without any intimation to me they charged as this much for 17 days and there is no proper explanation given to me about the change of plan.
Now please file a complaint against them for charging this amount and not explaining or intimating about the post paid plan.
Now they are even sending me a legal notice for recovery of the bill amount.
Please guide me in this and i have all the proofs about their billings.

Please note that i have 2 tata docomoline. These are our official landline numbers. The instrument which were wireless and not being offered and airtel has no clue of offering services. We are being charged monthly rent but no one is responding to our calls. Please port the above numbers and oblige. Also need to know the tel email id of the concerned official in tata docomo or airtel as both the customer care representative are elusive and non committal.

Hello sir
I was a tata docomo customer for 6 months, due to high tariffs and inconsistent internet i had to change to another internet provider.
My ac no was[protected].
I made the complete payment on 29th sept for about 2000rs and requested to terminate my account, your call center representative told me all my dues are over and there is no pending dues.
Still after some days i continued to get calls almost each day from tata docomo customer care to pay 990rs as final settlement bill. Which i refused to pay as i had already settled all my dues. Still due to repeated calls from tata docomo your representatives agreed to negotiate for 500rs which i paid instantly almost a month ago.
Yesterday i got a legal notice from some adv deepak choudhary who appears to be some fraud after i searched the internet for his name.

I kindly request you to pl look into this matter

Thanks
Pradeep

My max wi fi photon no. Is [protected] and my internet data balance is 3298.0 mb valid till 11/02/2018. But i am unable to connect to internet as the services in odisha has been stopped since 31st jan 18 which i came to know through your customer care today. I was never intimated by tata docomo to migrate to some other service provider. Rather i was receiving messages regularly regarding my internet balance. How come it was not intimated to me to migrate? I want my photon to get activated and allowed to migrate to desired service provider.
Now the dongle and balance have become useless. If it can not be done then tata docomo should refund the money.

My mobile number-[protected].
Call forwarding has activated in my sim to some no [protected] spam in truecaller without my knowledge. I tried to disable it manually in call settings, but it was not supported. However i can select my office number but not totally cancel it,
I tried #002# but by default call forwarding when busy shows above spam no. I am not able to receive any call kindly resolve this is issue asap