Tata Docomo — benefit not credited according to the website

Naveen411

from Mumbai, Maharashtra

Address:

Bathinda, Punjab

hello sir i am naveen from punjab, i have recharged my number with rs 89 pack, aftter consulting the customer care, 2-3 times, but i didnt got the benefit according to the website, but customer care unable to solve my issue, as they said in response that the offer is applicable to new users, but it is clearly mentioned on the website that the offer is applicable to both existing and new users, i am sending you the screenshot of the offer, please help me out. this is my complaint number which is closed without a valid resolution PSMR12085871, my number is [protected]

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Jan 25, 2014

Updated by Naveen411 helo I didn't got any resolution yet, not even a single call from DoCoMo, already more than 4 week, but DoCoMo didn't responded or refunded my money.,

Feb 02, 2014

Updated by Naveen411 heloo sir/madam it is already one month passed but no resolution for my complaint.. plz help me out

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Naveen,

As per our discussion over the call, regarding recharge benefits, we would like to inform you that your complaint has already been put before the concerned team and you would receive an email shortly.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Naveen411

from Mumbai, Maharashtra

hello sir its naveen again, i have sent u the mail with the screenshot on 29 december 2013, now its 3rd jan, but no resolution from your side? i have given you the proof, but u didnt solved my complain yet, till how much time i have to wait, kindly take the necessory action regarding my issue, my number is [protected]