Tata Docomo — Big scam/fraud at tata docomo photon plus 9 mnths advance rental plan

Laxmikanth Gondle

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I had purchased Tata Docomo Photon Plus Dongle by paying Rs.5, 000.00 towards the 9 months Advance payment through the Tata Docomo executive Natique Ahmed, Hyderabad which who had collected the amount on behalf of one of Mr. Kalyan, Hyderabad in March 2014. But to my surprise I started getting bills from first month usage, and I had contacted the agent Natique Ahmed ([protected] & [protected]) who is referred by Kalyan ([protected]) his Manager at Madhapur, Hyderabad), who informed me that they have some technical issue with the system and the bills are getting generated and it will be fixed, eventhough I had paid 9 months advance rental. After three months, I had started getting bills, SMSes and calls for the payment of my bills. After continuous followup the Tata Docomo staff Kalyan, the 7 months rental amount was reversed and now still 2 more months rental advance is still pending to be reversed. I had made several calls to them, but they are not helpful. Now I am getting reminder calls and SMSes to pay the two months bill amount. My TATA DOCOMO PHOTON PLUS no. [protected],

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Tata DoCoMo customer support has been notified about the posted complaint.

Dec 18, 2014

Updated by Laxmikanth Gondle I had purchased Tata Docomo Photon Plus Dongle by paying Rs.5, 000.00 towards the 9 months Advance payment through the Tata Docomo executive Natique Ahmed, Hyderabad which who had collected the amount on behalf of one of Mr. Kalyan, Hyderabad in March 2014. But to my surprise I started getting bills from first month usage, and I had contacted the agent Natique Ahmed ([protected] & [protected]) who is referred by Kalyan ([protected]) his Manager at Madhapur, Hyderabad), who informed me that they have some technical issue with the system and the bills are getting generated and it will be fixed, eventhough I had paid 9 months advance rental. After three months, I had started getting bills, SMSes and calls for the payment of my bills. After continuous followup the Tata Docomo staff Kalyan, the 7 months rental amount was reversed and now still 2 more months rental advance is still pending to be reversed. I had made several calls to them, but they are not helpful. Now I am getting reminder calls and SMSes to pay the two months bill amount. My TATA DOCOMO PHOTON PLUS no. [protected],

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

This is with reference to your complaint regarding billing concern for your Tata Photon number . At the outset, we sincerely regret the inconvenience caused to you.

We tried to speak to you personally on your number, to understand your concern. However, the number was disconnected from your end.

We would like to inform you that your complaint regarding billing has already been forwarded and we shall revert you within next 48 working hours.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Laxmikanth Gondle

from Hyderabad, Telangana

Hi Team,

I think this issue is still not yet CLOSED, my billing Plan is still showing Rs.750/- instead of Rs.550/- as committed by the Kalyan. I had attached the latest generated bill alongwith the Tariff Plan details promised for reference. I had paid 9 months rental in advance to eligible for Rs.550/- per month instead of Rs.750/- per month as per the Kalyan commitment.

Request you to please expedite this request, as I am FEDUP with the TATA Docomo services. I am struggling to get what was promised by Tata Docomo Team (Kalyan) and after paying Rs.5, 000/- in advance.

This is a BIG lesson for me.

Regards.
Laxmikanth
[protected]