Tata DoCoMo Complaints & Reviews

his is to bring your attention that i have been sold a Postpaid Connection of TATA DOCOMO by one of TATA DOCOMO DSA "Samay Associates" based in bhopal, during the call the sales executive told me the features of the "bill plan 325_Loc+Nat_1200MinsMnthlyRntl" and when i asked for data pack applicable the executive told me that there is no data bundeled but i am free to add on any postpaid data pack available from Rs. 50 per month. I asked this executive to get me the Rs. 50 Per month data pack bundled with this plan and gave him permission to move my number from pre to post, he told me that an executive from "Samay Associates"will follow up and will collect the amount required (INR 350) to activate the postpaid connection, the executive came at my office after around 3 days and collected INR Rs 350 form me and gave me the SIM, i asked him the same thing that i want Rs 50 data pack activated on my phone and he told me that once connection is activated i should call tata docomo customer care and they will apply the data pack and i will be able to use the data pack. I inquired regarding the data pack after the activation and i was told that if i take the data pack i will be charged for whole bill cycle and not on prorate basis, so i told them that i will get the data pack activated on the first day of bill cycle, on my first bill found that i am given 100 MB data free for 2 Months, so i didn't felt need to get the data pack in the second month too. In the third month when i requested to get the data pack activated i was told that my plan is not eligible for the data pack i need, and this has never been told to me at the time of selling the Post paid connection, i checked the TATA DOCOMO website and its written repeatedly and clearly on the Mobile Internet link (http://www.tatadocomo.com/mobile-internet.aspx#disTextdump) that packs are available with all post pay plans, see the points below : 1:The aforementioned Data packs are available with all post pay plans . 2:These plans will be applicable for all post pay customers except Blackberry customers. 3:All the above packs will be available to Tata DOCOMO subscribers on Tata DOCOMO Home and Tata DOCOMO roaming network only. 4:The above mentioned packs are applicable on all APN’s except Dongle APN. I sent the same info to appellate.[protected]@tatadocomo.com along with the proof (screenshot of their website) and from them i am getting the same reply, my grievance is why i was not told first hand that i will not get this internet pack, i will never have switched from prepaid connection to post-paid. This is a fraudulent practice on TATA DOCOMO's end to give wrong information to customer and this has made me suffer mentally and monetarily as i need to put my valuable time and efforts to deal with such crook company, i am not going to accept this fraudulent behaviour and your reply where i am regularly told that my postpaid plan is not eligible for the requested data pack, i have been asked to subscribe to higher rental 3G packs which i do not require, i am not going to stop here and will bring attention of authorities and general public to this act of fraud by TATA DOCOMO by putting it online and sending this email conversation to concerned authorities and will not hesitate in taking this matter to consumer court if required.

My new tata number- [protected] / other mobile number- [protected] We are doing online recharge by freecharge site as a special recharge 22 Rs. In company sms in 22 Rs. Full talktime & 100 mb data – 30 days validity. but DOCOMO compny is not provaid us that full recharge. We are request them to convert my recharge in special mode. but but thay not give a respond me and at list didant lisn’t me and ignored me than where is costmer rights do justice me so please thats not good things to cheat a coustmer Hop you consider my requst or complain. And give full talktime & data

i have used tata docomo post paid services earlier and did portability to vodafone. for 1 day use the bill amount came was more than 500 rs. i paid the bill but asked for detailed bill statement. from last 1 month i am writing email to customer care for detailed bill but no one has replied. i have doubt that docomo has cheted with me and took 500 rs for 1 day use.

Dear Sir, I’m your customer from 7 months bearing a number [protected]. From[protected], I didn’t get any complaint from your side but from yesterday’s morning i.e.[protected] I suffered a call rate problem. For STD calls I made a recharge for 25 as a rate cutter. But I don’t know what happened to your network suddenly my rate cutter was not worked. I called twice to your customer care but there was no response from your side. Due to your negligency, yesterday I lost my money (recharge). So, please go through my yesterday call history and return my money as early possible. Please do needful action as early possible.Please do mail to me. Regards, VENKATARAMESH, [protected]. [protected]@gmail.com

DATE : 31/12/2014 RESPECTED SIR, i do a recharge on 21 of december of Rs. 298 and get 1 GB internet and Rs. 250 on this number [protected]. but the internet shows 0 MB today. i think i did not use such internet abd approx 300 mb So, i kindly requested you please resoive my issue by return my internet MB Balance I will be highly thankful to you . Thanks MASOOD Mob.: [protected] B.Tech {MECH.} DIPLOMA {MECH.} A.M.U., ALIGARH

in above mention subject on yesterday[protected] at 10:36:19 for pos txn at 70003144 my account was debited and i have not made any payment through online or any pos point..how can i fetch the transaction n i want my money back it was not done by account holder .please look into the matter and what i have to do for getting my money back

Respected Sir, i do a recharge on [protected] through flexy on yesterday near 1 pm but i did not get its benifits. when i visit to recharge shop then i saw a plan in which 1oo MB internet for 1 day is provided in recharge of Rs. 9/- then i do that but i did not get 100 mb data till now and day become over. now, i kindly requested you please give me 100 mb data. i will be highly thankful to you . Thanks MASOOD Mob.: [protected] B.Tech {MECH.} DIPLOMA {MECH.} A.M.U., ALIGARH

Dear Madam/Sir, This is to inform you that I had made a payment of Rs 350 for recharging my Tata Docomo Dongle bearing No [protected] on 26th December 2014.But the same has not been credited to my account. Despite my complain in your format the same has not been addressed nor redressed so far . Three days have passed but nothing has been done as yet. I am a Professor in law and such inconvenience has put me into lot of harassment and difficulty. If the same is not redressed, I will be forced to take legal action. Regards. Dr. Sangita Chanda, Mob No. - [protected]

Hi, I am tired of following up for my deposit refund amount for tata docomo corporate connection [protected] ( docket number[protected]. I am writing mails to them since June 2014 and every time I hear the same response "we assure you that your problem is being addressed". I had deposited INR 3000 for activating the services - Roaming and ISD while using the connection and I was told that once I cancel the connection, I would be refunded the amount. Since I had already shifted the base location from Pune to Bangalore due to personal constraints, I was told that the security deposit will be refunded in terms of a cheque to my then address in Bangalore.This conversation happened in June 2014 and I was supposed to get the cheque after 60 days of registering the request i.e. 31st July. THIS DEADLINE WAS SET BY TATA DOCOMO CUSTOMER CARE TEAM and I had agreed to that. After that there was a series of follow ups on the refund. Initially I used to get auto response followed by a personal mail/call from an agent, but later, they stopped even bothering to respond to my queries. In the meantime, I had to shift the city again from bangalore to hyderabad on account of my job. I even offered the customer care team that if they cannot refund the security deposit to my present address, I will send one of my friend to collect the refund cheque to their Pune outlet since it is almost impossible for me to travel to Pune just to collect the cheque. But I didnt hear anything from them on that too! WHY ARE THEY TAKING SO MUCH TIME IN RESOLVING SUCH A SMALL REQUEST SIMPLY BECAUSE I AM NO LONGER THEIR CUSTOMER ???? Please resolve the request at the earliest.

Dear Sir / Madam, I'm using the Tata Docomo CDMA card form last 6-7 years Now i have change my CDMA card convert in-to GSM at last week but presently card not activate . Your customer care executive officer is given not correct & also not connect 2nd time in a day on 121 no. call ref id 5002.[protected].260164 My details as below Mob. no. [protected] f (for convert to GSM) Aadhar card no[protected] Alternate no. [protected] Pune, 411026 Maharashtra Yours Sincerely, Narayan K. Gorde

Its ridiculous!!1 I have been deducted unnecessarily, in last 3 days i recharged my number 3 times with Rs55 and every time when i look to make the call its damn- No balance. I just fade up- even very rigid response from 198 CC Executives, and on top of that you cant contact them n these situation. Expecting some one t come forward if really you value the customer. My contact Number# [protected] This is SAGAR

Meri Photon whiz ka number hai [protected] and iski speed hai 14 kb par customer care wale iski speed 150 kb ke aas pass batate hai aur jab mai torrent download karta hoon toh iski speed bilkul hi slow hoti hai bytes mai aa jaati hai mai bahut pareshaan hoon koi iska solution bata do yaar mai toh abhi ishe bechne ki soch raha hoon customer waalo ko phone karne pe wo kehte hai ki iski speed itni hi hai please tell me solution of my problem

Hi, I am a Tata Docomo Customer with no- [protected], have been using Tata Docomo since last 3-4 years. But recently have noticed that the Network Coverage, Clarity & 2G Data Speed all have degraded to considerable low. I have heard the same from lot of my friends in the same area i.e. Mumbra in Thane District. Unless it is improved quality, Tata docomo will loss lot of its valuable customers including me. Will port to some other operator due to such frustrating Network/ Service Degradation from Tata Docomo. If any body from Tata Docomo Service Team haviing a look at this complaint, kindly make necessary action so as to avoid discomfort to valuable customers. Thanks, Abdul

Hi, , I am sanatan kumar, , I have taken tata postpaid 799 plan of 2000 min. local and std min free on 1/Noc/14, , , means more then 2 hrs per day. i uses 2 hrs to talk per day.. but bill is showing 1786 rupies in 27th of dec, , bill is totaly wrong... plz solve my complaint other wise i will complaint to consumer forum and grahak seva... one more thing my plan is 799 and it gives 800 rs credit means 799+800=1599, , , then how it's showing 1786.. and i want to disconnect this plan as early as possible...

Hi this is regarding TATA DOCOMO E-Bill Statement for DEC 14 (Account No.[protected] currently I am out of India, I am not using any DoCoMo connection and still getting bill. from Nov I am getting bill, I and 2 mail for clarification but I have not received any maul from there side. I don't know who is using name in account or getting wrong bill. After 5 year I am getting this bill. please do need full. PFA mail which I sent for customer care. On Fri, 11/28/14, Preeti <[protected]@yahoo.com> wrote: Subject: Re: TATA DOCOMO E-Bill Statement for NOV 14 (Account No.[protected] To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> Date: Friday, November 28, 2014, 2:53 AM Hi I dont know how you can send me bill after 4 years.I have already closed my account long back and even i hv not recived 300 rs which i paid in advance. Pleas check I am not using this no I have not made any call from this no. And if is there any pending bill was there why u not send any mail in 4 year. Now why are u asking bill after 4 year after closing my acc. And main importent thing i have already submitted my bill and all and i raised request for my advance refund. And please no one take care for last ship which i received from shop after final payment and dnot ask any slip if are thinking like this. I[censored] has any issue u should contact to me in starting month not after 4 year.that not make any sense . Pleas check and correct your system .please send me mail on this id not in infosys id. [protected]@tatadocomo.com

Respected sir The company tatadocomo activated the one scheme unnecessarly on my no [protected] and deducted rs. 90 on 24th dec 2014. I made call to customer care on 25th dec and operator accepted the fault and told me he deactivated the scheme and amount of rs 90 will be credited to my account in 24hr, but money is not credited yet. so I today again made a call and operator receive the call and disconnected it. Now they block my no because of that I can't make a call to customer care of company. So please help in the concern matter your sincerely G.R. Nalinde mob no [protected]

I have activated tata docomo's one servies on 24th december in which you can call any tata no for free between 11am to 7am my balance was deducted to 46 rs. for that service and its transaction id is : CMS82321576. Even after activation of this service when i called to tata docomo no. on 24th at 11:20 pm I was charged 55 rs. and after that 50 more. when i called customer care they didn't answer me properly and disconnected my call and when i tried again call was not made and telling me to mail at [protected]@tatadocomo.com

Respected se, At[protected] in my nomber([protected]) I found massage that, (TODAYS OFFER, RECHARGE RC 65 EVD SPL, GET 1 GB DATA FOR 30 DAYS.ON RECHARGE YOU WILL GET 1 GB DATA, VAL 15 DAYS.REMAINING 15 DAYS VALIDITY WITHIN 2 DAYS). But, when I recharge respective amount I found only 15 days validity. Remaining 15 days validity was noy given by them. I was not found proper feedback from their customer care.So please take necessary action against my complain. Thank you

Dear Sir, I have been using the docomo no. [protected]. I request you to kindly deactivate the mchek on tata-processing service on my nuber. mchek on tata is displayed on my phone after every 2 min. I do not wish to do transactions via mchek servie given by you. So, i humbly request you to please deactivate the mchek on tata- processing service. Thanking you Yours sincerely Vidushi Dwivedi Alternate no. [protected]

I was am using a Tata Docomo Prepaid connection. I need to make AT&T audio teleconferencing calls. AT&T no. 000117 is a toll free number. However, I was being charged for the calls made to this number and the charges are more than the local charge rates. Even When I tried to reach Tata Docomo Customer care on the issue. They completely denied this number to be toll-free number and made abusive comments on call when asked what needs to be done as I know this number is toll free number. Can anyone tell what need full to be done. I have been using bsnl prepaid from last 5 years. Using At&t for more than a year, I have not been charged single rupee.