[Resolved]  Tata Docomo — Billing -

Address:

Bangalore, Karnataka

Hi, My self Naveen, I m using Tata Domoco Post Paid bill from the last 1 year, I Usually get the Bill around 1, 246/- Every Month. But in this Month I received a message after 23rd stating that My amount was 12, 000 (Approximately) which i need to pay the amount and they have blocked my Outgoing Calls. they are mentioning that i used exceeded my Package which I need to pay the amount . I have exceed my Limit also. Few Concern i raised them but they didnt give explanation giving improper answers. 1. If my plan is getting over there should be pop up or instant message that my plan is changing . But no response from their side. 2. If i m reaching my limit there should be instant message or alert message but I didn't received it. 3. My plan changed they need to send alert Mesage stating that my plan is changing but no response. 4. if my am I crossing I need to receive alert message that my outgoing call but no response from their side. Simply they send mesage that i have exceed my usage i need to 11, 500 and they have disconnected my out going mobile. when I spoke with one of the customer care representative (Bhanu) stating that I have to pay whole amount giving improper response sir. Could you please help regarding of this.