Tata Docomo — Changed plan without our knowledge and submitted excess bill

Address:	Bangalore, Karnataka, 560048
Website:	tatatel.co.in

Sirs – We are troubled with this problem for way too long now, hope to get a resolution with this mail.

31 March 2016 – Got installation for the broadband completed. Plan selected was KA20 mbps [protected]@1049 ( we were promised a unlimited calls on landline with this plan if we pay additional 100/- on this plan),

3rd April 2016 – we called the customer service and checked when we can get the landline services, we were informed the services for landlines were still not started and they were in testing phase in this area. Bangalore East

3rd April 2016 - we asked to change the plan to 1MBPs 10 GB download 549/-

5th April 2016 – we got a prorate bill of about 250/- which we paid

5th May 2016 – we got a bill of 549/- + Taxes (total of about 630/-) which we paid.

5th June 2016 – we were surprised to get a bill of about 1200/- (with taxes) we didnt pay the bill

13th June 2016 – we called the customer service to check how did we get the excess bill.. we are informed to our surprise that our plan is changed to KA20 mbps [protected]@1049/-. We don’t even know that we have changed the plan. We were on holiday for 15 days between 19th May to 2nd June, it was impossible to ask for change in plan

We were assured the issue will be resolved by 13th July 2016.

WE CHECKED OUR MAILBOX AND HAVE NEVER RECEIVED MAIL ON 2ND APRIL 2016 DATE FROM THIS PERSON.

We got our services started from Mohammed M Mateen
Deputy Manager - Partner Sales
Consumer Business
Tata Teleservices Limited
T: (91), M: (91) [protected], F: (91), Email ID: Mohammed.[protected]@tatatel.co.in
30/1, Silicon Terraces, Hosur Road Koramangala, Bangalore, 560095,

15th June 2016 – we got a mail dated 02 April 2016 from Mohammed.[protected]@tatatel.co.in (person who started our services) the above person stating that he has sent the mail to docomo marking cc to our registered id for change in plan.

And hence plan was changed.

NOW a few queries –
a. If the mail for plan change was sent on 2nd April 2016, then it should have been from 5th April (our billing cycle) and the bill we got on 5th May should have been 1049/-, but we got the bill dated 5th June 2016 as 1049/-
b. Without our acknowledgement can the bill be changed? Just because mail is sent from your employees emailed? We have not confirmed the mail or by call… (Because we never received the mail on 2nd April)

5TH July 2016 - again received 1200/- bill, and earlier pending so total bill of around 2500/- (we paid 1200/- of this as our bill shoudl be 600/- per month)

15th July 2016 – Our issue was still pending (in between we called atleast 2-3 times to customer care to check the status and we were assured by 15th July the issue will be resolved)

So In the next customercare call I checked date by date about the issue and understood if the mail was sent on 2nd april, the April bill should have been access but it was the May usage bill (on 5th June) which has come access.

Now I again get another mail from Mr Mohammed.Mateen, this time the mail dated 5th May 2016 and again our email id marked in CC but we never received the mail.

This shows that both mails are fake mails sent by Mr. Mohammed.Mateen a Tatatel employees without our knowledge.

And

Even if the mails were sent, no one from Tatatel bothered to cross verify with us.

as we never received the mail so we never replied to the mail saying ok for the plan, nor did we call the customer service to change our plan from our registered mail id or phone no..

Does this mean that whenever tatatel employee wants he / She can change our plan marking some mail to some tatatel person without the customers knowledge???

30th July 2016 – we received a mail from Tatatel stating that issue is resolved. Since we were marked in the cc of the mail sent by their own employee mr. Mohammed.Mateen, our plan was changed and we have to pay the bill.

WE WILL NOT PAY THE EXCESS BILL AS WE WERE NEVER MARKED IN CC OF ANY SUCH MAIL, WE NEVER RECEIVED SUCH MAILS, WE NEVER ACKNOWLEDGED THE MAIL EVEN IF WE RECEIVED, NO ONE CONFIRMED WITH US IF WE WANT PLAN CHANGE, WE DID NOT ASK FOR THE PLAN CHANGED AND WE ARE HAPPY WITH THE CURRENT PLAN.

INFACT WE HAVE ALL THE MAILS HERE AND WE CAN GO FOR A MENTAL HARRASSMENT CASE AGAINST Mohammed.Mateen AND TATATEL

We have paid our bills which comes to about 630/- per month and remaining balance is of excess bill.

Please resolve our issue asap AND waive off the access amount.

Hope to get this issue solved.
Thanks
Bhavzz Santosh
[protected]