[Resolved]  Tata Docomo — Charging money for services not provided

Address:

Bangalore, Karnataka

Hi, I have a broad band connection of tata doco mo with land line phone. The land line phone is not working for months. No body is bothered to fix this even after registering complaints. But I am getting the bill of rs900 each month for this . They are charging customers for the services which is not provided by them. Tata Docomo is advertising many offers for broad band connection . I asked the customer care executive to change my existing connection to one of the offers which company has advertised. The reply was they won't give offers to existing connections. The offer is only for new customers who is taking the connection.What does that mean. Once we bought tata docomo broad band, they won't bother about anything ?. This is a clear case of cheating the customers. Nobody should buy their products . My Tata docomo account no is[protected]. Contact me on my mobile [protected] for details of this complaint Regards, Gincy Anto.