[Resolved]  Tata Docomo — Customer Care Number 121 always BUSY

Address:Bangalore, Karnataka

I am new user to Tata Docomo. I have ported from Vodafone and i was a customer for 12 years for Vodafone. I just ported today and i have lot of quaries and the 121 Customer Care number is always busy. If i mail [protected]@tatadocomo.com it says we will get back to you in 24 hours. For one ever question if they take 24 hours then how can we stay in this connection. Problem is stores are very less and if you walk into store there are only two people to server 10 customer and they dont be quick in serving. They keep looking into there mobile and after each customer they take own break which dont happen in other connection.
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Oct 29, 2016
Complaint marked as Resolved 
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
My number is [protected] and e-mail id is [protected]@gmail.com
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

As per discussion over call on number, we would like to inform you that your concern that you are unable to connect to the call centre helpline, this may be due to the reason that all our Customer care executives would be busy with other customers at that moment. You may call back, or dial *141# for information on our products and *191# for information on our services. Or, you could log onto www.tatadocomo.com and register your request or complaint through My Account service available on our website.

We Value your feedback would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.

We regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident in isolation and not as a representation of our services.

for further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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