Tata Docomo — Migration from Postpaid to Prepaid connection | |||
Dear Concern, I undersigned having previously prepaid connection of Tata Indicom CDMA having Number [protected], technology, last year i visited to Tata Docomo gallery for the migration to GSM, unfortunately as per they they don't having prepaid packs available so they suggested that please take Postpaid connection & after four months you can switchover to Prepaid, on[protected] i submitted the papers to their gallery & received message from company that it will be resolved by[protected], after continuous followup they given me message that your request is rejected as no document is received, so i decided to cancel the number & i written the mail to [protected]@tatadocomo.com & they replied the procedure of cancellation of number so i done the procedure but next day executive called & asked to withdraw the cancellation & requested to again visit gallery for the log the request for migration as i done the same as on[protected] & today morning i received same massage that procedure can not be completed because of documents.this is quiet ridiculous. Request you to kindly do the needful for the same. Thanks & Regards, A.M.Patwardhan Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Customer,
We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We sincerely apologize for the inconvenience caused to you. In this regards, we have raised the complaint with reference number[protected] and the same will be resolved.
Thanks and Regards,
Customer Care
Tata Docomo
We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We sincerely apologize for the inconvenience caused to you. In this regards, we have raised the complaint with reference number[protected] and the same will be resolved.
Thanks and Regards,
Customer Care
Tata Docomo
Dear Concern, I had received call from your customer support executive as on[protected] @ 15:14, in which he asked about the gallery location & told me that complaint will be resolved ASAP. Now today is[protected] & there is no action taken from your end, as per your above reply it seems that you are trying to show that there is no communication within us which is not True.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo