Comments
Till today I have not received any reply on all the e-mails send since 18th Aug on Tata DOCOMO mail id.
For every mail Only I received is auto reply that we will reply you in 24hours.
Only think which I got to know is the complain was closed long back with comments that
I have not asked question in there standard format and format is
"What is the change in roaming".
So even when I was asking again and again for one month.It is my fault.
"Why my unbilled is going out of credit limit.
Is there some change done to my plan.
Is there some other change happened in your system or software.
Something doesn't looks normal as my usage is like regular, please check or let me know the issue. Do you have any suggestion why I'm getting call again and again for credit limit.
Am I using same plan which I had earlier
Have you changed any think in Plan" etc.
This is getting more dirty now. How much shameless Tatadocomo can be where they are asking customer should ask question in there standard format, otherwise its customer fault.
On 24th Aug I have spoken to floor Head Mr. Rohit Kumar.
He said "I understood your problem and you are not the only one who has faced this issue".
He said that "he has send a escalation mail within his team and will revert back in 24hours."
Neither he has reverted nor I got any replies on my mail.
Please help me from this malpractice, cheater company and get me the refund.
Thanks
Pankaj Shrivastav
For every mail Only I received is auto reply that we will reply you in 24hours.
Only think which I got to know is the complain was closed long back with comments that
I have not asked question in there standard format and format is
"What is the change in roaming".
So even when I was asking again and again for one month.It is my fault.
"Why my unbilled is going out of credit limit.
Is there some change done to my plan.
Is there some other change happened in your system or software.
Something doesn't looks normal as my usage is like regular, please check or let me know the issue. Do you have any suggestion why I'm getting call again and again for credit limit.
Am I using same plan which I had earlier
Have you changed any think in Plan" etc.
This is getting more dirty now. How much shameless Tatadocomo can be where they are asking customer should ask question in there standard format, otherwise its customer fault.
On 24th Aug I have spoken to floor Head Mr. Rohit Kumar.
He said "I understood your problem and you are not the only one who has faced this issue".
He said that "he has send a escalation mail within his team and will revert back in 24hours."
Neither he has reverted nor I got any replies on my mail.
Please help me from this malpractice, cheater company and get me the refund.
Thanks
Pankaj Shrivastav
Dear Customer,
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we would like to inform you that in order to handle your concern effectively, we would need your 10 digit Tata Docomo number or 9 digit Tata Docomo account number. Also, we value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents. For further clarification, we request you to mail as at [protected]@tatadocomo.com.
Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we would like to inform you that in order to handle your concern effectively, we would need your 10 digit Tata Docomo number or 9 digit Tata Docomo account number. Also, we value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents. For further clarification, we request you to mail as at [protected]@tatadocomo.com.
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo