Tata Docomo — Mobile Disconnection | |||
My Tata Docomo mobile number is [protected]. In my area there is a network problem since 20 days. I lodge a complaint also at customer care and they replied that it will take 30 days to resolve the problem and they said that we are working on it day by day improvement will be there. But i found that day by day connection is getting more worst and i am unable to receive and place the calls. Then i made a request for disconnection of number and customer care replied that ok your request has been taken and your outgoing will be bard with in 3 days and incoming will be bard in 7 days and for this request number was[protected]. I waited for 4 days and then called again and asked them to tell me the status and customer care guy talked to me soo rudely and told me that we haven't received any request from you for disconnection. I gave him the request number and he said this is for network complaint but i said no i requested for disconnection. He said sorry you have to give the request again.I made again one request[protected] and still no response. I am unable to place calls properly and unnecessarily i am giving the rent. Was this information helpful? | |||
Tata Docomo customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Customer,
As per our discussion over the call, regarding cancellation, we would like to like to inform you that your request has been registered vide docket number[protected] and the same is under process. Please be informed that billing will be stopped on 7Th day from the date of cancellation request registered.
For further assistance, drop an email at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, regarding cancellation, we would like to like to inform you that your request has been registered vide docket number[protected] and the same is under process. Please be informed that billing will be stopped on 7Th day from the date of cancellation request registered.
For further assistance, drop an email at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Dear Customer Care,
What about the inconvenience i beared ?
What about the loss i had with your network disconnection?
You know this network problem was from last 20 days - then why should i pay bill for these 20 days?
Please let me know?
Thanks & Regards,
Varun Bakshi
What about the inconvenience i beared ?
What about the loss i had with your network disconnection?
You know this network problem was from last 20 days - then why should i pay bill for these 20 days?
Please let me know?
Thanks & Regards,
Varun Bakshi
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO