Tata Docomo — Nonfunctioning internet of my tata photon

Address:

Dakshina Kannada, Karnataka

I am your Tata Photon Max Wifi customer, under 20 GB high speed unlimited plan, since December 2014 and my tata photon number ********34. Past two months, I have been having problem with network speed which ranges from 0.22 to 0.30 Mbps download speed for whether it is the first MB on the first day of the month or last day of the month. Past two months the bill is charged as per the plan, rs 1000 plus tax. Last week I clarified with customer care, who asked me to do several things like reset, changing from hybrid to whiz and then to max etc but all in vain. Then I was contacted by technical team, whom I explained the situation and I was made to understand that with three bars, I should get 1.0 MBPS not 0.25, hence I should go to the office and get the device checked. At the technical section of Mangalore office, they also faced the same problem of very low network but surprisingly the network was of 5 bar strength. They changed the device today and when I was at home, it had got activated, but surprisingly the speed remains a little lesser now. Today (26 August 2015) I contacted customer care for help and the customer care representative Mr Sai Kiran and Mr Ratnam have the same answer "High Internet Usage Area". I requested to speak to supervisor, first time I couldnot but next time I spoke to supervisor Mr Sandeep, whom I explained the problem again and I asked why should I pay when I am not getting the respective speed, he asked me to go for lesser plan of 5 GB, where I will get my desired speed and on my reply of his statement not making sense, he corrected stating that I will be paying less but the speed will be same of 0.22 mbps till when, No answer. This company is on the name of a legendary man, but the service and customer care are really bad. I pity the eminent man. I request you to kindly solve my problem. I went through the complaints of people all round India, and all have similar problem of being told, "HIGH USAGE AREA". Either TATA services are Unable to handle services or a fraud service to cheat innocent public is going on. Kindly do the needful and resolve my problem at the earliest. Eagerly awaiting your positive reply