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Tata DoCoMo

Tata Docomo — Photon MAX Problem

Address:Kolkata, West Bengal

I am living at West Bengal, Ichapur, Noth 24 Parganas. My photon max wifi number is [protected]. For the last 1-2 months I am not getting proper speed, running very slowly. But, according to your website and advertisement I should get 6.2 mbps as download speed and 3.1 mbps as upload speed. Presently I am availing 40 GB unlimited data back comes under Rs. 999. But right now I am getting download and upload both speed below 0.45 mbps. I called customer support several times and every time I have been listened that in my area the number of customer has been increased and that is why the speed is downgraded and they have nothing to do. So, do you think it is a professional response to a customer? At the time of purchase you said the speed would be 6.2 and 3.1 but till today I never get that speed in my photon what I am using for more than 1 year. At the time of purchase none of you guys said that in future you may suffer the problem if our customers become increase. So, basically what the hell you guys are doing to resolve the matter? How many days I have to suffer?
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Comments

Bloody they do the same thing...I am BALAJI from Chennai. Even I have same issues like u.. and same received from them..
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo
Reply
Dear Customer,

This is with reference to your feedback regarding slow speed of your Tata Photon connection number . At the outset, we sincerely regret the inconvenience caused to you.

As per the discussion over the call, we would like to inform you that you are facing the slow speed problem due to high utilized area. Further, we regret to inform you that the same cannot be improved.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.
Reply
Dear Customer,

As per the discussion over the call, we would like to inform you that you are facing the slow speed problem due to high utilized area. Further, we regret to inform you that the same cannot be improved.

Thanks and Regards,
Customer Care
Tata Docomo.
Reply

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