[Resolved]  Tata Docomo — poor customer support in outlet, call center and website

Address:

Bangalore, Karnataka

Hello, I have taken a new post paid connection from Tatadocomo. It is just 2 months running. But I find in every way this service providers are not supporting me. I have got a huge bill of RS. 1250. Now I need explanation about this but nobody is there. When I go to Jayanagar 3rd phase outlet to pay, every time they say server down, time over - their behavior is not customer friendly. Previously I tried to contact customer care, most of the time it does not reach to executives and remains in waiting in loops. The time it connects, executives say, our system are getting errors, can you call half an hour later. After several tries when one executive gets connected, he gives wrong information that plan upgrade can be done through outlet. Again outlet says it is done through customer care. They are not ready to take deposit and ask to go to bigger shops... Now you people say what to do... I will never recommend anyone to take this line. They are sucking customers and giving no service.