[Resolved]  Tata Docomo — Postpaid bill payment

Address:500032

Hi team,

My mobile number is [protected]. Present am not using this number. They blocked it in the month of may 2014. Actually am getting huge amount of bill. So i complained to customer care about this they said they will rectify it. Even though i got more amount as bill. They asked me to pay before the final date to pay bill. I am trying to contact them but they didn't respond. They finally blocked my number. They sent me reminders and i replied them raising a complaint. But they didn't respond to that. They sent a legal notice which i didn't accepted yet. Can you please solve the issue
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Aug 8, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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I lost my tatadocomo sim[protected] today. I need to block the sim. Pl. Help to block the gsm. Please provide the step by step process to resolvw the issue.
Dear Suriyanarayanan Venkataraman,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Dear lion90909,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your complaint, we request you to write back to us along with your feasible timings between 08:00 AM to 9:00: PM and provide us any other alternative number which will help us to arrange a call back to you to initiate further.

Regards,
Customer Care
Tata Docomo
Dear Suriyanarayanan Venkataraman,

We would like to inform you that, we are unable to process your concern regarding SIM blocking due to your valid Tata Docomo number was not provided by you. Hence, we request you to provide your valid Tata Docomo number along with the feasible timings which will assist us to get the needful done. Further, we request you to provide us the following details along with the Tata Docomo for further proceedings. 1. Address in documents: 2. Last Recharge amount: 3. Mode of Recharge: 4. Last Recharge date: 5. Balance in your account:

Regards,
Customer Care
Tata Docomo
Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

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