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Tata DoCoMo

Tata Docomo — Sending Bills despite inactive connection

I have raised a request on 11th of Feb, 2014 for disconnecting my Dongle connection to Tata Docomo Helpdesk. Reference number:[protected]. They told that february bill will be the last bill.I paid the bill of February.They have assured that the connection is inactive. Again they have sent a bill for March on 24 March, 2014.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Dear Customer,

Please ignore the previous comment and,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Hi,

Please check the following information of my Tata Photon Plus Dongle as requested:

Tata DOCOMO Photon [protected]
Account Number :[protected]

My Alternate Contact number: [protected]
My Email id: rahul.[protected]@gmail.com.

Request you to resolve this issue asap.

Thanks and Regards,
Rahul Sharma
Reply
Hi,

Please provide me update on this request.I didn't receive any calls from Tata Docomo helpdesk.

Its very frustating with this kind of service from Tata Docomo.

Thanks,
Rahul Sharma
Reply
Hi Tata Docomo Customer care,

Please let me know the status of my case. Does it take so much time to resolve a single request.

I am receiving calls that my connection is still active. How can u provide such a poor service.

Thanks,
Rahul Sharma
Reply

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