Tata Docomo — Slow connection and pathetic service | |||
Slow connection and when I called Customer Care all I get is this answer there is some issue going on your site and our team is working on it. I have been experiencing the problem from more than 15 days and on 15th day when i am calling the Customer Care for complaint they are saying this very well taught script to make customer fool and left with no option " Technical fault at your location and our team is looking into it " If my concern is not entertained and I am not getting the appropriate speed then this is the last month for me being Tata Photon customer i will switch over. My Tata Photon no : -- [protected] My contact no : +91 [protected] Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per the discussion over the call, we have already registered your complaint regarding technical concern with reference number[protected] and the same will be resolved.
Thanks and Regards,
Customer Care
Tata Docomo
As per the discussion over the call, we have already registered your complaint regarding technical concern with reference number[protected] and the same will be resolved.
Thanks and Regards,
Customer Care
Tata Docomo
Hi all,
Again very illiterate and un professional support received from the technician who called me back.
He was again telling me same old thing which is mentioned above in my complaint I guess he has not read out my concern and was calling just again with ready answer. And obvious expected answer to my irony again was
" THERE IS SOME TECHNICAL ISSUE AT YOUR LOCATION " and when I asked how many times same answer will be given and response was so unprofessional and rude ... WE DONT HAVE ANY TIMELINE for it. This is one of the most weird service I have ever received from any product.
And just to get rid of this whole complaint my I got SMS that my issue is resolved and case is closed. Here is the service request no which is closed by Technician[protected].
Is there any one senior who has decency to talk to there corporate customer can call me back with some resolution or action on it or should i loose all hope and consider this again as failed attempt by me on TATA PHOTON.
Again very illiterate and un professional support received from the technician who called me back.
He was again telling me same old thing which is mentioned above in my complaint I guess he has not read out my concern and was calling just again with ready answer. And obvious expected answer to my irony again was
" THERE IS SOME TECHNICAL ISSUE AT YOUR LOCATION " and when I asked how many times same answer will be given and response was so unprofessional and rude ... WE DONT HAVE ANY TIMELINE for it. This is one of the most weird service I have ever received from any product.
And just to get rid of this whole complaint my I got SMS that my issue is resolved and case is closed. Here is the service request no which is closed by Technician[protected].
Is there any one senior who has decency to talk to there corporate customer can call me back with some resolution or action on it or should i loose all hope and consider this again as failed attempt by me on TATA PHOTON.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo